Anonymous
This company delivered my item to a neighbour at an address 350 miles away despite me emailing them within an hour of purchase on EBay after realising the wrong address was on the order. They ignored this. They have £109 of my money and won’t accept that they should have responded more quickly to my email Therefore I am £109 out of pocket and I have no item. Disgracefully unsympathetic- do not trust them!
Helpful Report
Hi there,

I am very sorry that you input the incorrect address on your eBay order.

As per eBays policies, once an order is placed we have to ship to the address provided and therefore cannot change the delivery address.

With the above in mind, the goods were shipped to the address provided on the order.

We received your messages after the goods had been shipped from our warehouse therefore at this stage we was unable to cancel the order as it was in transit to the delivery address you provided to us.

I apologize that we was physically unable to change the address when the item was out for delivery to the address we was provided with on your order.

Kind regards,
Carrie
Big Furniture Warehouse is rated 3.98 based on 393 reviews

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