Anonymous
I’d give no stars if possible, without going into too much detail; chairs were faulty and customer services was appalling and untrustworthy. In the end I gave up, put the chairs in the bin, accepted that id been ripped off and put it down to experience. If you buy cheap, you sometimes get rubbish!
Helpful Report
Hi there,

I am very sorry to read this.

We did offer an exchange however a case was opened against us via Paypal which indicated a return for refund.

We adhered to both a return for refund which we accepted via Paypal but also confirmed via emails that if you preferred to exchange, we could do so however the case would need to be closed as it was a different outcome to the claim.

We did respond to your messages however had started to receive no replies.

I apologize that you had initial issues however we really have tried to help as best we can in this instance.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.98 based on 393 reviews

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