Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Good product, very good value for money and delivered when expected”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Please Avoid This Company! They failed on every level after ordering on ebay, first off they sent out the wrong sized headboard for my King Sized Bed, which the delivery company handed to me out on the street, and wouldn't even help me with the 3 heavy boxes to my door. The delivery driver didn't even know what I had ordered, I had to tell him as he passed me the boxes off the back of his van. They then failed to re-collect the wrong sized headboard and took 1 week to deliver the correct headboard, I then set up the bed to realise the new headboard was faulty, I sent a video of the fault to the company and they said it wasn't faulty. So apparently their beds are supposed to squeak and creek when touched with lose parts in the headboard. If you order and leave them a bad review they will bribe you to change the review! They offered me a mere 10% money back, even after I lost close to 5 times the value of the bed in lost earnings, waiting for deliveries and false promises that never materialised. They offered to send me another headboard, but really? could I expect any better the 3rd time around? After previously telling me the delivery company would not recollect the incorrect headboard, leaving me to ring a charity to collect it in my own time. I sent multiple emails to the company and was still left feeling like I was to blame for their shocking customer service and poor quality deliveries, I took multiple days off work waiting for the company to delivery on days they did not show up. The overall products sent were either faulty or the wrong size, they are reluctant to issue refunds or fair compensation for the time and money I wasted sorting out their mess. For the Management- -Find a new delivery service -Hire more staff to deal with complaints, you are lucky to get a reply in 24 hours to emails. And retrain your staff with the age old principle of 'The Customer Is Always Right' I was made to feel like a liar. -Do not bribe customers who leave poor feedback on websites, I was offered money but turned it down as it was a laughable amount compared to what I had lost, and it simply isn't fair on customers who want accurate feedback. -Quality check your products, make sure you are sending out the correct orders and they are not faulty. -Directly email your customers Tracking information for the delivery, the delivery company emails go into your spam folder. Please Avoid this company, If you have a bad experience leave a bad review and when they offer you money to change it please tell them where to go!”

Helpful Report

“Great speedy delivery. Product looks good, reasonably comfy but a button has come off already.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Excellent delivery service, advised the order would take 3 weeks to be delivered, it arrived in 3 days!! Recieved call as advised from delivery man 30 minutes before arrival. Well packaged, very good quality and ok to assemble. Only small issue is double bed frame is slightly bigger than my double mattress. In all very happy with my new bed. Thank you.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“It was the first time I have made a purchase from Big Furniture Warehouse. The service I received was excellent. The Customer Relations staff both Chloe and Lauren were very helpful & friendly and kept me informed about the progress of my order. I received a text message & e-mail confirming the delivery and the person who delivered was also helpful and friendly.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Very difficult to put together the instructions are not very clear. A lot smaller than I anticipated over priced for the quality you get.”

Helpful Report

Hi there, We are very sorry to read this. I have emailed you to try and help where possible. Kind regards, Carrie

“Quick delivery service, was well packed. Item cheaper than other suppliers. Comfortable chair, well made and looks good.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“We ordered a book case which arrived when they said, was well packaged and contained precise instructions for construction. We are very pleased with the result. The book case was good value for money”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Lovely item! As described and well made”

Helpful Report

Hi there, We are sorry to read this. We have been in contact with you via email and have confirmation from the courier that the goods have arrived with you. The order placed was a pre-order therefore we was awaiting arrival of new stock before we was able to ship the goods to you - Apologies that there was a slight delay in the arrival of this product. Thank you.

“Very good value for money and easy to put together . Looks lovely too”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Excellent quality and excellent prices. Value for money”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Product arrived quickly, easy enough to assemble together. End product looks great and fit for purpose.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Very good and good value for money and delivery was 10/10 will shop again cheers”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“very good service through out!”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Good value for the money. Love it. Delivery was very quick.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Fast delivery easy ordering only criticism is the screws etc had become loose and took awhile to organise. Maybe stronger and separate packaging? Also instructions were not particularly easy to follow but luckily I had help from someone who knew what he was doing.”

Helpful Report

Thank you for taking the time to review your product and our service. Please be assured that I will pass your feedback on to our quality control team to look in to the matter further internally - We appreciate you making us aware of this. We hope to do business again in the near future. Kind regards, BFW

“Good quality furniture but the 4piece bedroom suite left out vital information regarding the wardrobe interior ie 2/3 was standard wardrobe hanging 1/3 was divided into two hanging spaces -all hanging spaces were not very big enough.”

Helpful Report

Thank you for taking the time to review your product and our service. Please be assured that we will pass your feedback on to our marketing who can assess this matter further internally - Thank you for letting us know. We hope to do business again in the near future. Kind regards, BFW

“Our tv unit is great value and looks brilliant. We were kept updated by email regarding delivery which was spot on. I would recommend this company to family and friends”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Very pleased with the appearance, size and price of the armchair but the seat is rather harder than I would have liked.”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

“Great service! Quick delivery”

Helpful Report

Thank you for taking the time to review your product and our service. We hope to do business again in the near future. Kind regards, BFW

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews