BIBO Water Reviews

Name: BIBO Water
Rating: 4.51

4.5 Rating 1,029 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,029 reviews

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01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Bibo very helpful and responsive when I had an account query & the delivery of C02 canisters is super quick & efficient!!”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback! We're really pleased to hear that you are happy with your recent purchase :-)

Posted 3 years ago

“Bibowater installed pipework leaking in cupboards 2 hours after installation, had to turn off main water supply to prevent further water damage to kitchen cupboards as the leak was coming from the joint bibo installed. phoned company told they will get back to me shortly, waited hour no reply phoned again 17.15 company closed (website says 17.30), diverted to an out of hours line, who can only record the issue and arrange a call back 3 days later.... yes they expected me and the family to go three days without washing, flushing toilet, drinking water, tea, etc. Aftersales and warranty service (no existant), that's all I had was "we can't do anything except get someone to contact u in three days", again that's three days without water in the house. Totally unacceptable. As this is an experienced example of their aftersales and warranty service, moving forward I have NO confidence in thier intention or ability in honouring thier aftersales or warranty commitment. Therefore it saddens me to write this review and to inform bibo that I will be returning the product. Coupled to this I now have to call out a plumber to repair the leakage bibo created. Update.. (13th February 2023)) Following the weekend and after several calls between myself and Bibo, they agreed that the level of service i recieved was not up to thier usual standard and to reimburse the cost of the plumber I employed to correct the issue, and after discussing the issue have revised thier instalation procedure. As identified previously I am more than happy with the product (Even after 5 weeks of use), the initial installation issues were resolved on the Monday after installation. I was /am still disappointed with thier initial response, but this appears to have been a cumulation of several things coming together at the same time, which is unlikely to repeat itself. Therefore I am now happy to recommend BIBO product and service's.”

Helpful Report

Posted 3 years ago

Many thanks for your initial feedback, and for your revised review. We really are very sorry for the issues encountered following the initial installation, and for the response received. I am pleased to hear that this was all resolved satisfactorily, and that you are enjoying your new BIBO! :-)

Posted 3 years ago

“Hello there, have had my.bibo for several years now and would not.be without it There is no problem if the bibo needs any repairs .the engineer will.soon fix it. I use.for.cooking a lot and you only heat up what you need”

Helpful Report

Posted 3 years ago

Many thanks for your positive feedback. It's great to hear that you have been enjoying BIBO for many years and have always been happy with the service provided :-)

Posted 3 years ago

“Very happy with my Bibo Fizz. Excellent product and amazing customer service. Highly recommended!”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. We're super pleased to hear that you are happy with your BIBO Fizz, and that you have received our great customer service! :-)

Posted 3 years ago

“I love my Bibo. Would not be without. Haven used it for many years now.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We're thrilled to hear that you are still enjoying your BIBO after many years!

Posted 3 years ago

“We previously owned a virgin pure machine and decided after many years/moving home to refresh and this time give BIBO a test due to appearance. What can I say, don’t judge a book by its cover. We are now at the point of 3 months in and truly regretting our purchase. The water temp barely better than tap despite being at the lowest setting. I feel the need to leave this review to warn others to sadly look elsewhere.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. I am sorry to hear that you are not entirely satisfied with your BIBO. Please look out for an email from our Customer Service Team, who will be in touch to discuss this further, and to offer solutions to resolve this for you.

Posted 3 years ago

“Always sends orders promptly & let you know when they are arriving”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback! :-)

Posted 3 years ago

“Love our Bibo. We live in a hard water area and got fed up of the kettles being full of limscale and finding bits at the bottom of the cup despite the kettle filter. Now with Bibo there is no waiting for the kettle to boil and we get instant filtered hot and cold water. I would highly recommend Bibo to anyone :)”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We're so pleased to hear that you are enjoying your new BIBO :-)

Posted 3 years ago

“the most amazing product i own, in and out the kitchen I'd be lost without it”

Helpful Report

Posted 3 years ago

Thank you for your great feedback. We're super pleased to hear that you love your BIBO! :-)

Posted 3 years ago

“Having recently purchased both the Bibo water machine and the Bibo fizz, I can recommend both. As well as having great products the installation was painless and best of all the customer service is faultless, a rare thing these days. Very impressed.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide your feedback. We are really pleased to hear that you are enjoying your new BIBO Classic and BIBO Fizz, and that our fab team have provided you with great service :-)

Posted 3 years ago

“Waste of time”

Helpful Report

Posted 3 years ago

“Excellent service from ordering to delivery”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback :-)

Posted 3 years ago

“My Bibo is brilliant, I originally got mine as a promotion from Eden at Costco, the original hire cost was £25 a month but since then Eden has steadily increased their costs and the latest email is putting it up again to almost £40 a month, this excludes any replacement filters etc so you have to buy them yourself. Eden are the worst company ever to deal with, needless to say I will be cancelling my contract with them ASAP, for £40 a month I can buy my own Bibo and never have to deal with this aweful greedy company again. Bibo have been brilliant supplying the spare filters I need to keep it running, so I'll definitely be buying my own direct from them soon.”

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Posted 3 years ago

Thank you for your feedback. We're really pleased that we have been able to help you with the maintenance items for your BIBO :-)

Posted 3 years ago

“It’s absolutely brilliant, boiling water and chilled water at our fingertips. Our Bibo has just had a new Hot Water tank fitted and it’s working perfectly.”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback. We are thrilled to hear that you love your BIBO :-)

Posted 3 years ago

“Great to not have to fill a tank and to have plumbed in hot water in the right cup amount for my tea Thanks BIBO”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're really pleased that you are enjoying your new BIBO :-)

Posted 3 years ago

“Had my Bibo Classic for a few years and couldn’t be without it now, fast and friendly service when you need to replace the filters and UV Lamp and contact is quick and easy, always polite and professional 👍”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We're so pleased to hear that you are always happy with the service provided by our team, and continued to love your BIBO!

Posted 3 years ago

“It's the best thing I got. The water is so good, and I love that it does hot and cold water.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are so pleased to hear that you are enjoying your BIBO!

Posted 3 years ago

“best in uk”

Helpful Report

Posted 3 years ago

Thank you for your great feedback! We certainly agree that our BIBO is great, so we are pleased to hear you are enjoying it!

Posted 3 years ago

“Excellent product and excellent customer service! AAA+++”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback! We are thrilled that you love your new BIBO and have received our excellent customer service :-)

Posted 3 years ago

“Very Happy with my Bibo had one for several years and it has not let me down. When I have had minor problems the very helpful staff have always replied to my query at once. Excellent custom service for a great piece of kit. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your very kind feedback! We are super pleased to hear that you have been enjoying the BIBO fo rmany years and have received great customer service :-)

Posted 3 years ago

BIBO Water is rated 4.5 based on 1,029 reviews