BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,013 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love our Bibo! No more waiting for the kettle or drinking Luke warm tap water. We were spending a fortune on fizzy drinks and bottled water. The rental cost is less than we spent on buying these plus it’s better for the environment. Installation was quick, easy and tidy. Would highly recommend.”

Helpful Report

Posted 3 years ago

Thank you for your wonderful feedback. We are really thrilled to hear that you are enjoying your new BIBO, and found our service to be quick :-)

Posted 3 years ago

“This is the best money I have ever spent because I get hot water and chilled water without having to keep filling it up”

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Posted 3 years ago

Thank you for your lovely feedback. We are super pleased to hear that you are happy with your new BIBO :-)

Posted 3 years ago

“Waited in 3 times, no visits no calls email saying we weren't in, turns out they were going to the wrong house, still not received filters now they're out of stock”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I am very sorry to hear of the issues you have experienced with the courier. I can see that the delivery has now taken place successfully. Please do let us know if you experience any future delivery problems, and we will be sure to look into it right away for you.

Posted 3 years ago

“This is an excellent machine, well made and the customer service is outstanding. I would definitely recommend this company.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are really happy to hear that you are enjoying your BIBO Fizz, and that you have experienced excellent service from our team :-)

Posted 3 years ago

“Absolutely love my Bibo machine. Customer service has been outstanding, with a couple of little niggles sorted out quickly and efficiently.”

Helpful Report

Posted 3 years ago

Thank you for leaving feedback. We're really pleased that you love your new BIBO, and that our Customer Service Team have been on hand to help you with your queries! :-)

Posted 3 years ago

“We love sparkling water and using the Bibo system we can drink it without having to buy in plastic bottles. The return system for the empty cylinders is free and on receipt Bibo credit us with £10. We have been using Bibo for over a year and enjoy the product; and if assistance is needed the staff are really helpful.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're super pleased to hear that you are enjoying using your BIBO Fizz, and that our team have always been able to help!

Posted 3 years ago

“Love my BIBO. The chilled and filtered cold water has been wonderful during the heatwave. The ‘on tap’ heated water is also fantastic. We wouldn’t be without it now.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're really pleased to hear that you have been enjoying your BIBO!

Posted 3 years ago

“I had a virgin pure machine years ago and I decided to try Bibo instead. The order process is disjointed and the product has a very annoying feature. You have to remove the drip tray everytime you want to put a tall or pint glass underneath it , whoever designed this didn’t think of this annoyance which makes me hate using the machine. Customer services don’t care and neither does the director who ignores emails.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with feedback. We're sorry to hear that the functionality of the drip tray is not an ideal solution for you. Your comments will absolutely be taken on board and considered for future product development.

Posted 3 years ago

“the BIBO carbonated water machine is easy to use and effective. Prices are keen and delivery is prompt.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide feedback. It's great to hear that you are enjoying your BIBO Fizz and that you have been impressed with the service provided :-)

Posted 3 years ago

“Excellent service had Virgin pure for years but found them useless when my machine needed repaired in fact still waiting to hear back from them. Told no engineer in Scotland thankfully I found Bibo Water and best thing was it was the same engineer that had originally installed my Virgin pure machine. Bibo Water suits my needs due to medical reasons. Excellent after sales service so BIBO WATER all the way from now on 5× service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! It's great to hear that we have been able to offer you the perfect solution with our BIBO!

Posted 3 years ago

“Excellent for just off boiler water and cold water. Easy to use. Ours was a replacement for a very old model and installation was really easy. Highly recommended”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. We're really happy to hear that you are enjoying your BIBO and that you find it easy to operate, which is one its many benefits :-)

Posted 3 years ago

“Easy to use. Great taste and we all family love it.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are so pleased to hear that you and your family are enjoying your BIBO :-)

Posted 3 years ago

“Very disappointed in the service, after having used Bibo for nearly 10 years I ordered parts that I needed straight away to make my machine work as the light and filters went, I ordered them (over 100 pounds worth) and then got an email saying thanks for the order and that they were not in stock and I have to wait another 2 - 3 weeks for them (still not arrived). I have mental health issues and rely on my Bibo to make myself cups of tea and coffee and things such as noodles at night, these provide me comfort during the day and are usually made for me by my carers, I had been 2 weeks without cold filtered water and hot water and finally had an email back to mine to help me override the Bibo, this was great by the representative 'Poppy' and she was fantastic to help me get it overridden to make hot water and cold water until the new UV lamp and filters come to use it properly, they are going to be another week to two weeks now so all in all 3 - 5 weeks est. without proper filters and UV lamps to make sure the water is clear to drink. Will be looking to see if I can get the filters from a reseller next time, very disappointed and unhappy with Bibo.”

Helpful Report

Posted 3 years ago

“In general an excellent product. The exception is that it is not very energy efficient. If you want a glass of cold water you then proceed to heat the hot water for the next hour (minimum). There is no way to switch the unit back into sleep mode.”

Helpful Report

Posted 3 years ago

“Very good. Works as stated. Quick delivery of initial sparkling water maker ket and quick delivery of replacement gas cartridges. Compares fairly with other sparkling water makers on the market and has green credentials.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying your BIBO Fizz :-)

Posted 3 years ago

“I really can't praise the Bibo staff sufficiently. Knowledgeable, courteous and friendly. They give a first class service.”

Helpful Report

Posted 3 years ago

Thank you for your lovely feedback. We are thrilled to hear that our team have been able to assist you with your queries!

Posted 3 years ago

“Love my Bibo classic. Water tastes great, instant hot, instant cold. Didn't take long to learn how to customize settings, such as setting the energy saving times , water temperature etc. I had mine fitted, this was very neatly done. Looks good, no more kettle and jug filter, amazing how much neater it looks on worktop. No more spending money on water bottles, because tap water would taste of chlorine. Now the water i pay for tastes great.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're so pleased that you are enjoying all of the benefits of your new BIBO. We're sure you will be enjoying it for many years to come :-)

Posted 3 years ago

“Always helpful and efficient, personal service.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. We're so pleased to hear that our team are always able to help when needed :-)

Posted 3 years ago

“When the machine works it's great but the reliability of their machines and service leave a lot to be desired. Initially, my machine was sent to the incorrect address. This wasn't one that I had provided and I had to go and collect this myself. What a great start for something they made me pay 6 months upfront for and £78 for delivery and installation. The only time they showed any concern was when I told them that I wouldn't go and collect it from the random address that they sent it to. I have been with them for 3 years and have had 3 leaks in that time. The latest leak is on a machine I've had for 2 months and can longer use the machine as the worktops are covered in water when I get home from work. It arrived broken and was only sent because the refrigerant stopped on the last machine. Definitely very poor quality. They also failed to collect the old machine on the date scheduled. If I miss their engineer there is a £78 charge yet they miss their collection and it's a simple "sorry". The engineers they contract to repair their machines are also very useless. I was asked when I was free and after telling them I was pretty much told "Tough. We will let you know the day beforehand when we want to come". I understand they are only in certain areas on certain days but there is zero reason to give the illusion of choice and then completely ignore a date preference. If I'm only free on Friday, I'm only free on Friday. I was told by Kayleigh that they confirm the appointment 24 hours beforehand and realise that people may not be free. I still don't understand why they ask when people are free if it is just going to be ignored. They call this their "priority repair service" yet there is no rush with this and they go cheap with this and only work Monday to Friday. You wont find any mention of this on their website though. Their newer machines also don’t completely chill the water until 5 minutes after you’ve used the machine. I have mine set to the lowest and it only hits this when I dispense a glass. I suppose this fits their whole ethos though of the illusion of choice and just doing whatever they want regardless. I gave my 60 days notice due to all this and they will not fix the machine that is broken, despite me still needing to pay them the monthly fee.”

Helpful Report

Posted 3 years ago

“Well, it's not cheap, but it is good! Very well made, and gives perfect hot and chilled water. We all like it!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We're thrilled to hear that you are enjoying your BIBO :-)

Posted 3 years ago

BIBO Water is rated 4.5 based on 1,013 reviews