BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 938 Reviews

88 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 938 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was slightly concerned when I was told the cost of the repair. However when the BIBO was returned I could see that it had been almost rebuilt as new. Very commendable.”

Helpful Report

Posted 2 days ago

“Ordered cleaning fluid on 18 March As yet have not been received Usually get a notification of dispatch. Nothing received”

Helpful Report

Posted 2 weeks ago

I'm super sorry that the courier lost your original parcel! I can see we have scheduled a replacement to be dispatched today for you! :)

Posted 2 weeks ago

“Excellent products and return system, and great customer support.”

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Posted 3 weeks ago

Thank you for your great feedback! :-)

Posted 3 weeks ago

“The hot water element is fantastic but I have to say the cold water doesn’t taste like bottled water you can still taste the chemicals in the water so that side I’m not overly impressed with.”

Helpful Report

Posted 3 weeks ago

Many thanks for your feedback. I'm sorry to hear that you are not yet entirely satisfied with the cold water function. Any taste complaints should disappear within 2-3 weeks of use, once all of the internal components have become saturated. If you continue to experience an issue with the cold water taste, please do contact us directly and we will be happy to help you with this.

Posted 3 weeks ago

“Very poor service I ordered online a full filter change kit at £116 for delivery within the.week .only to receive a email the next day saying they do not have any stock till the end of the month .how can they take your money if you don't have stock .so I cancelled my order . I am Now looking at virgin water appliance”

Helpful Report

Posted 4 weeks ago

Many thanks for your feedback. I am very sorry that on this occasion we were not able to fulfil your order right away due to unavoidable delays with our shipment. It is extremely rare that we have these kinds of delays with our goods so I am confident that you will not have the same experience should you wish to purchase from us again in the future.

Posted 3 weeks ago

“The Bibo service is excellent. Would not be without one.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are so pleased to hear that you enjoy your BIBO and all it has to offer :-)

Posted 1 month ago

“6 weeks later and still have not received replacement filters and cleaning kit. Money for yearly subscription was taken off my account straight away but week later I found that they have massive shortage of stock and nobody knows when it will be available. Bibo, if you read this- send me my filters and adjust my agreement accordingly! (Order #59424) This is completely unacceptable way of doing business and don't even try to blame covid or brexshit.”

Helpful Report

Posted 1 month ago

Many thanks for your feedback. We are very sorry for the delay with your order. Regrettably, we have been experiencing unavoidable delays with our shipment due to the conflict in the Red Sea, and the vessel our goods are travelling on having to take a longer route because of this conflict. We do understand that having to wait for goods ordered is not the service our customers expect, and we can only apologise for this. We strive to always provide the best level of service, however, in circumstances such as these we cannot always deliver as quickly as we would like. An email has been sent to you directly with regards to the delivery of your order. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 1 month ago

“Bibo purifier is wonderful, we r really enjoying it. As of now, it's showing a notice to change the filters and clean the hot tank. It's very helpful thing as it shows it automatically. We paid and requested for filters n cleaning kits, hope we get them soon to enjoy the filter further.”

Helpful Report

Posted 1 month ago

Thank you for your great feedback :-)

Posted 1 month ago

“I have to say the experience of dealing with Bibo has been amazing from start to finish. I originally contacted Bibo when i was looking for a water filtration system. In just over 24 hours i was contacted by their Director of Growth (Mim) who has answered all of my questions and has provided a level of customer service which i have not experienced previously, its been nothing short of perfect. There are a number of water filtration options in the market place, Virgin Pure being one of them (who didnt even respond to my email enquiry). If your looking for a quality product, with a company who care about the customer then genuinely there is no better place to go to than Bibo, they are exceptional and the new Bibo machine i have is fantastic!”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are so pleased to hear that you have received a great level of service from our team, and that you are enjoying your new BIBO! We're sure you will enjoy the benefits for many years to come :-)

Posted 1 month ago

“Always very efficient with dealing with any questions. Engineers always seem to know what to do to fix machine if anything ever goes wrong. I have had a bibo for over 10 years now and wouldn't ever want to be without one now.”

Helpful Report

Posted 1 month ago

Thank you for your great feedback! We are so pleased to hear that you have been happy with the service of our engineers and have been enjoying the benefits of your BIBO for many years :-)

Posted 1 month ago

“paid my anual subscription then when chasing where my filter and clean kit is got a message saying sorry out of stock and may be a month. Not particularly happy if I was a new customer i would have cancelled.”

Helpful Report

Posted 1 month ago

Many thanks for your feedback. We are so sorry for the delay with your Filter Pack delivery. We completely understand that this is frustrating and we are doing out utmost to have our shipment arrive with us as soon as possible! As soon as the stock arrives, all orders will be dispatched immediately. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 1 month ago

“Very good product, works as described. Installation by engineer was very professional as he overcame some issues when connecting to the the water supply.”

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Posted 1 month ago

Thank you for your review! We're so pleased to hear that you are enjoying your new BIBO, and that the engineer who installed the unit for you was able to do so by overcoming issues :-)

Posted 1 month ago

“I ordered a pack of filter in January , it was wrongly sent to my old address . I asked for customer service 's help on this but I didn't receive any response from them.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I am very sorry for the delivery issue with your recent order. I can see that our Customer Service Team received an email advising that you would come back to us if there were any problems with locating your order at your previous address. As they did not hear back from you it was assumed that all was well, however, if you did not receive your order please do let us know so that we can look into this right away for you!

Posted 1 month ago

“One of the best purchases I've ever made. Getting filtered chilled or hot water at a simple button press is amazing.”

Helpful Report

Posted 1 month ago

Thank you for your great feedback :-)

Posted 1 month ago

“With local water taste and constantly buying and storing shop brought water started to look at alternatives. Bibo popped up in Google and thought surely any device would fail to remove the foul taste in tap water, gladly I was wrong. As soon as the engineer fitted first sip of cold water the taste was as good as bottled water with no foul taste. But to my surprise the kettle was binned, easy to make beverages, fill the saucepans, making gravy etc. This is one of those appliances once tried there's no going back for the family. Even if the local utilities improved the taste, the practical feature of have boiled water on demand without filling or overfilling and waiting for the kettle to boil. Only fitted this winter and looking forward to a summer with chilled water on demand, so no more jugs in the fridge or creating and popping ice cubes, just cold refreshing water on demand.”

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Posted 1 month ago

Thank you for your review and for your positive feedback! We are so pleased to hear that you are enjoying your new BIBO and the benefits it has to offer! :-)

Posted 1 month ago

“Worst water machine we have ever supplied to our client, after sales service is disgusting ordered and paid for waited over a month for delivery ordered and paid for descaling kit over a month ago and still not delivered. We look after many clients all over the country and would never use Bibo again..”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're really sorry for the delay with your order due to unavoidable delays with our shipment on the water. We are doing our utmost to have this delivery here with us as soon as possible. It is extremely rare that we are out of stock of maintenance items for this length of time, so we are confident that this is not an issue you should expect to experience with future orders. Again, please accept our full apologies for the inconvenience caused and thank you for your patience.

Posted 1 month ago

“Absolutely outstanding service! Everyone from customer service to installation engineers were amazing. The machine itself is far more advanced than the Virgin Pure I just replaced! Highly recommend !”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are so pleased to hear that you are enjoying your new BIBO, and that the service you have received from our team has been great!

Posted 1 month ago

“This is our second Bibo Water Machine, unfortunately something has changed with this product. , or we have a lemon. Our first machine lasted 10years without any issues, this machine has lasted 3 years and of course is just out of warranty. We are left with a water damaged bench, unusable machine and expensive quotes on techinician call outs (we are in a trade business and wouldnt dream of charging the same costs). Customer service terrible, clearly this company has moved to a continual add on product approach to compliment revenue so if you want your machine to last you have to keep putting your hand in your pocket. Will never buy another one and will not recommend. A complete turn around for us as we recommended our previous machine to any one who asked when in our office. Sad but true.”

Helpful Report

Posted 1 month ago

“The machine is good but customer service not so much. Also be aware everything they sell are in packs meaning if you want to get a UV lamp you can't. You need to buy the whole pack that have filters etc that you already subscribed to. So basically if your UV lamp broke earlier that the yearly subscription, you have additional 2 filters. Or buy a kettle since you can't dispense water without UV lamp.”

Helpful Report

Posted 3 months ago

Thanks for your feedback. If your UV lamp ever fails within its 12 months lifespan, we send replacements free of charge for you. Please do let us know if this is the case and we can arrange to send one out to you!

Posted 2 months ago

“I'm on my second Bibo. We've loved the convenience. However after only 3 years, it is running so slowly, it is no longer a convenience. We've spent a lot of money on cleaning kits and filters etc. however , I fear our Bibo is going to quit on us, leaving us with a stock of very expensive filters etc.”

Helpful Report

Posted 3 months ago

Hi, thanks for your feedback. We have reached out to try and resolve this for you so please do get back to us when you can!

Posted 2 months ago

BIBO Water is rated 4.5 based on 938 reviews