BIBO Water Reviews

Name: BIBO Water
Rating: 4.53

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have Bibo on rental always one step ahead when it comes to servicing and replacing filters. The engineer Sam is very pleasant and knowledgeable. Good bit of kit and has never let us down.”

Helpful Report

Posted 1 week ago

“Since I got BIBO NOVA, it has become a unique device for me, making it easier to fill with cold water with a display. The display is an excellent screen that shows the water level during filling. It is possible to use the Green Tea function to obtain the ideal temperature of 70 degrees. Fantastic appearance and richly equipped. Very easy to use. I recommend it!”

Helpful Report

Posted 2 weeks ago

Thank you for your great feedback. We're so pleased to hear that you are enjoying your new BIBO Nova! 😊

Posted 1 week ago

“I adore my Bibo Nova. It’s made kitchen life a lot easier and the whole family love our water now. A truly wonderful product to have for the start of 2026”

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Posted 3 weeks ago

Thank you for your great feedback! We're so pleased that you and your family are enjoying your new BIBO 😊

Posted 2 weeks ago

“Absolutely revolutionised our lives at home, we love our BIBO Nova. I can highly recommend this machine for all, especially for us as a family! As a mum of 3 and always needing to fill baby bottles, it is amazing that I can save the exact temperature and amount of water on our new Nova machine, which makes our lives a million times easier. It also puts my mind at ease that my family are drinking highly filtered water. Thank you so much team BIBO.”

Helpful Report

Posted 3 weeks ago

Thank you for your great feedback! We're so pleased to hear that you and your family are enjoying everything that the BIBO has to offer! 😊

Posted 2 weeks ago

“Extremely disappointing experience from start to finish. I paid over £900 for a water filtration system with installation scheduled for early December. After taking payment, I was told the product was suddenly out of stock and would need to be reordered – which is concerning for a company that claims to manufacture and specialise exclusively in these products. I was then informed it could take months to deliver. Strangely, the unit arrived just before January, but without any instructions and without installation. Since then, installation appointments have been repeatedly scheduled and cancelled, often without any notice. On more than one occasion, I only discovered the appointment had been cancelled because I chased them myself. The latest excuse was that the engineer was unavailable due to injury, pushing installation back by another two weeks. While things happen, the lack of communication is unacceptable. I have taken unpaid time off work for appointments that never happened, resulting in financial loss on my side. Despite their website claiming transparency and reliability, my experience has been the opposite. I now have an expensive machine sitting unused, no clear installation date, and very little confidence that it will ever be installed. Had I known this in advance, I would not have ordered and would have stayed with my previous provider, who installed promptly and without any issues. I would not recommend this company based on my experience.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. I am very sorry that your installation appointment had to be cancelled last week, due to engineer injury. You certainly should have received contact the day prior to your appointment to be advised of the delay. I am very sorry that you were not contacted. I can see that your order was placed with us on 3rd December, and you took delivery of the unit on the 18th December. I understand that the first installation date provided was the 5th January, however, you had advised our team that this date was not suitable, and therefore it was changed to 9th December. As per my colleague's previous email, the installation appointment has now been moved to 19th December, Our team have been in touch with you directly today to discuss compensation for the inconvenience caused. Please accept my full apologies for the disappointment caused. Please do feel free to reach out if there is anything further we can help you with.

Posted 3 weeks ago

“Utter waist of money. This is my second machine and it fails all the time. I don't even bother fitting the side on the machine anymore because it fails so often. Tried calling, no answer. I spent good money on this machine, might as well have got something from Temu.”

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Posted 2 months ago

“No problems with the machine does what it says , but trying to get hold of Bibo customer service is impossible. We've left messages, web contact us email, voicemail and still no response.”

Helpful Report

Posted 3 months ago

“The Bibo Nova is a great product, really easy to use and a reliable source of thoroughly filtered hot and cold water that can be delivered at different temperatures to suit your needs. Ours was installed by Sam who, despite it being quite late in the day and his last call, gave us a full intro to the unit and what it does, happily answered questions and fitted it exactly where we asked him to place it with great care and as minimal disruption as possible. Thanks Sam and thanks Bibo!”

Helpful Report

Posted 4 months ago

“Had my new Bibo Nova installed yesterday on 17th sep .Wow, very impressed ,amazing high tech machine, even better then expected, love the motion sensor and presets!👏 😀 Also purchased the sparkling water machine which the kids love and ordered a separate flouride filter also. Presets and screen are amazing and water tastes great. No more buying litres of bottled water ! If you're hesitating about buying it, don't, so impressed with it!”

Helpful Report

Posted 4 months ago

“I ordered the BIBO Nova on 29th August and was initially pleased when they honoured a 5% discount after a miscommunication regarding a competitor's offer — credit where it’s due. However, things quickly went downhill. There was no follow-up on my order, no updates about delivery, and no information available on their website about this new product. I had several questions which went unanswered for days. After waiting over a week, I noticed the promised discount still hadn’t been applied, and there was complete silence from their side. This lack of communication made me lose confidence in their aftercare service. If it’s this hard to get a reply before delivery, I worry how long any support or issue resolution would take after receiving the product. As a result, I cancelled my order. Even then, I was told to cancel my PayPal dispute rather than them just issuing a refund — which would have been the easiest step to take. I'm now stuck waiting for PayPal to resolve it, because I'm still not refunded. I understand they may be a small team, but this was just very poor customer service all around. Responses were incredibly slow, and the experience doesn’t match the glowing reviews I’d seen beforehand. For a £739.99 purchase, this level of service is unacceptable. Buyers beware — my experience was frustrating, and I wouldn't recommend ordering unless you're prepared for delays, lack of support, and poor communication.”

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Posted 4 months ago

“We love our new BIBO Nova. It’s been a long wait but certainly well worth it. Beautifully designed, looks great and so easy to use. Congratulations BIBO product team!”

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Posted 5 months ago

“I just received my Bibo Nova just had it connected to the Nasa Neo UK Research Unit”

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Posted 5 months ago

“We had a service call on 30th July done by engineer Sam. He arrived on time, introduced himself, & quickly identified the fault. He quickly corrected it then spent some time doing maintenene on our Bibo We have been customers since 2012 & this was the first call out since our second Bibo was fitted inDecember 2019. Excellent service as always. Many thanks, too, go to Rosie in the office.”

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Posted 6 months ago

“Very good very excited for BIBO nova”

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Posted 6 months ago

“nice restaurant”

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Posted 6 months ago

“Our family using Bibo from couple of years. It was one of the best investments. No more plastic bottles and don't need to use kettle any more. Bibo works fantastic for us. Kids started drink more water. Bibo water dispenser is very well build. Looks very modern and working great! Serwis is very professional and quick. In comparison to the other water dispenser well know on the market I can say with no doubts Bibo is ultimately a winner!”

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Posted 7 months ago

“I have had my bibo since 2020 been a very reliable cold water dispenser and hot water dispenser, I use my bibo for many times per day from hot drinks and cooking, I cannot wait to get the new bibo nova, and carry on with my bibo journey.”

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Posted 9 months ago

“Lovely filtered water on tap, can’t fault it 👍 would highly recommend getting one.”

Helpful Report

Posted 10 months ago

“What a faf getting the filter pack turned out, setting up direct debit waiting and wondering when the day was going to be.So much simpler using Paypal and secure and you get your product sooner”

Helpful Report

Posted 11 months ago

Thank you for your feedback. I'm sorry to hear that you feel the ordering process for the Filter Subscription Service was not as straight forward as it could have been. As you have signed up to the annual subscription service, a direct debit must be in place to enable the annual payments to be taken, so that we can dispatch your maintenance items to you when required. When the direct debit payment is submitted, it does take a few days to process. I'm sorry if this was not made clear at the time of ordering. I can see that your order was delivered to you on the 28th February 😊

Posted 11 months ago

“Hi I havnt received my refund returned reorder on 12th of February.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. I can see that your return of cylinders has been received, and the refund was issued on the 4th March to your original payment method 😊

Posted 11 months ago

BIBO Water is rated 4.5 based on 1,021 reviews