BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 989 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Filter has not been delivered yet”

Helpful Report

Posted 4 days ago

Thank you for your feedback. We are very sorry for the delay with your order for the new filter. I hope that you have been receiving our updates via email in regard to unexpected delays with this shipment. As soon as we receive the stock, our team will be working hard to dispatch all orders as quickly as possible. Please accept my apologies for the inconvenience caused.

Posted 2 days ago

“Apart from the price of the gas I am loving my BIBO dispenser :-)”

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Posted 1 week ago

Thank you for your feedback 😊

Posted 5 days ago

“Very good customer servce team. Flexible and knowledgeable as well as relaxed and friendly.”

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Posted 1 week ago

Thank you for your great feedback 😊

Posted 5 days ago

“Amazing! We love our Bibo so much, the process has been such a wonderful experience, multiple calls to dicuss the delivery date (got to choose this myself) installation and engineer visit. Amazing customer service, our engineer was brilliant, we have a slightly awkward kitchen setup, but he took his time, thought it through and managed to install it with just one hole drilled. Very happy as I was expecting lots of work to be needed to install it. Would highly recommend, from start to finish we have been treated amazingly. Thank you!”

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Posted 2 weeks ago

Thank you for your positive feedback! We're thrilled to hear that you have had such a great experience so far with BIBO and that all of our team have provided you with the level of service we are proud of! 😊

Posted 5 days ago

“Very easy to order replacement cartridges for Bibo Sparkling Water machine. Refund for return cartridges is processed very efficiently.”

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Posted 3 weeks ago

Thank you for your positive feedback 😊

Posted 2 weeks ago

“Great machine, does exactly the job I want it to do i.e. instant hot water (without boiling a kettle all the time) and filtetred cold water.”

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Posted 1 month ago

Thank you for your great feedback 😊

Posted 3 weeks ago

“We have only just bought ours and we love it it's excellent”

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Posted 1 month ago

Thank you for your great feedback 😊 We're so pleased to hear that you are enjoying your new BIBO!

Posted 3 weeks ago

“I would love to tell you how fantastic your BIBO was,I’ve had a virgin one for 5 years, but for some reason we don’t no about,we were refused one of your machines”

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Posted 1 month ago

“very pleased with the service and polite staff just waiting for my refund for the cleaning product i sent back with the enginere regards chris”

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Posted 1 month ago

Thank you for your positive feedback 😊

Posted 3 weeks ago

“A fantastic small company with a great personal service. Highly recommend”

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Posted 1 month ago

Thank you for your great feedback 😊

Posted 1 month ago

“Great sales team, topped with a great engineer, whole process was smooth, highly recomended. Definitely a better product than alternative such as Virgin pure, which I had for couple of years. BIBO classic is definitely more robust, faster boil time and good quality parts.”

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Posted 2 months ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying your BIBO and enjoying the many benefits it has to offer 😊

Posted 1 month ago

“Very helpful, answered all my questions and very understanding”

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Posted 2 months ago

Thank you for your positive feedback 😊

Posted 1 month ago

“I have only had by Bibo for a week but what a difference in the taste of the water. No way would I drink water from the tap again. No more filling kettles to boil water. Instant hot water and instant cold water. What more could you want! I just love it. A bit expensive but well worth it”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback. We're so pleased to hear that you are enjoying your new BIBO! 😊

Posted 1 month ago

“Disappointed with the service provided. Ordered UV lamp and Filters on 16th Sept did not receive until 26 Sept. Room for improvement I would suggest. David Godin.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're very sorry that you are disappointed with the recent service provided. It looks like you had set up the annual filter pack delivery service subscription, which is paid via direct debit. When this is first set up, the direct debit does just take a few days to be created by the bank, and then the first payment submitted. Regrettably, we are unable to dispatch goods until the payment has cleared, which is why there was a slight delay on this occasion between you placing your order and you receiving delivery.

Posted 2 months ago

“Excellent so far can really taste the difference. Also super convenient. The kettle is no longer!!”

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Posted 2 months ago

Thank you for your great feedback! We're thrilled to hear that you are enjoying your new BIBO! 🙂

Posted 2 months ago

“Great service so far. Machine looks great, is the perfect size and installation engineer was bang on time, friendly and professional.”

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Posted 2 months ago

Thank you for your feedback 🙂 We're so pleased to hear that you are enjoying your BIBO so far and that our engineer provided you with great service!

Posted 2 months ago

“I have had BIBO since 2020, when I realised that, during the pandemic, we were often leaving the house just because we were out of water, so we decided to opt for this and also stop wasting so many plastic bottles.. And we have never had an issue since. The convenience of having water at home is great, and the cost is just the same, if not less as if we were to buy bottled water. People below mention customer service issues, I can't fault them. I had to contact them twice so far: one time we had an error due to a faulty UV lamp that stopped working, I emailed them and within a couple of days of we received a new one - for free. We are now having issues cleaning the hot tank as we lost the allen key to open it, within hours of our enquiry via email they replied stating they'll be posting one to us. Great service and I couldn't imagine going back to buying bottled water.. Thank you BIBO + team 🥰”

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Posted 2 months ago

Thank you for your great feedback! We're so pleased that you made the move to BIBO a few years ago and have been enjoying all the benefits on offer since! We're thrilled to hear that our team have provided you with great service when you have had the need to contact us 😊

Posted 2 months ago

“The replacement gas cylinders for my Bibo Fizz were easy to order and arrived within 24 hours of ordering. Excellent service.”

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Posted 3 months ago

Thank you for your positive feedback 😊

Posted 2 months ago

“So far very pleased with my Bibo.”

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Posted 3 months ago

Thank you for your feedback 😊 We're so pleased to hear that you are enjoying your new BIBO!

Posted 2 months ago

“Both the hot and cold water had a strange chemical smell/taste following installation. During a phone call to a member of the team I was advised to run off 10 litres to rid the smell/taste which was caused by the new components. The next day we still had the same issue and during a second phone call to the same team member I was advised that this could take up to 2 weeks to resolve. This was not mentioned previously or by the person who installed the machine”

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Posted 3 months ago

Many thanks for your feedback. I'm sorry to hear that you had been experiencing an issue with the water from the BIBO following installation, but I am pleased that this is now all resolved 😊

Posted 2 months ago

BIBO Water is rated 4.6 based on 989 reviews