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BIBO Water Reviews

4.5 Rating 941 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

4.5

Based on 941 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Rebecca Gregory

BIBO Water 5 star review on 17th June 2022

BIBO Water 5 star review on 5th May 2022

BIBO Water 5 star review on 14th March 2022

BIBO Water 5 star review on 10th March 2022

BIBO Water 5 star review on 6th March 2022

BIBO Water 5 star review on 1st March 2022

Graham Crawshaw

31

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our second Bibo Water Machine, unfortunately something has changed with this product. , or we have a lemon. Our first machine lasted 10years without any issues, this machine has lasted 3 years and of course is just out of warranty. We are left with a water damaged bench, unusable machine and expensive quotes on techinician call outs (we are in a trade business and wouldnt dream of charging the same costs). Customer service terrible, clearly this company has moved to a continual add on product approach to compliment revenue so if you want your machine to last you have to keep putting your hand in your pocket. Will never buy another one and will not recommend. A complete turn around for us as we recommended our previous machine to any one who asked when in our office. Sad but true.”

Posted 2 months ago

“The machine is good but customer service not so much. Also be aware everything they sell are in packs meaning if you want to get a UV lamp you can't. You need to buy the whole pack that have filters etc that you already subscribed to. So basically if your UV lamp broke earlier that the yearly subscription, you have additional 2 filters. Or buy a kettle since you can't dispense water without UV lamp.”

Posted 3 months ago

Thanks for your feedback. If your UV lamp ever fails within its 12 months lifespan, we send replacements free of charge for you. Please do let us know if this is the case and we can arrange to send one out to you!

Posted 3 months ago

“I'm on my second Bibo. We've loved the convenience. However after only 3 years, it is running so slowly, it is no longer a convenience. We've spent a lot of money on cleaning kits and filters etc. however , I fear our Bibo is going to quit on us, leaving us with a stock of very expensive filters etc.”

Posted 3 months ago

Hi, thanks for your feedback. We have reached out to try and resolve this for you so please do get back to us when you can!

Posted 3 months ago

“I have been a Customer for a few years, never had an issue with my machine, a situation has arisen that means that I need to return my machine. Customer service has been shocking, incorrect information has been given to me, and emails to me have incorrect and misleading information.”

Posted 3 months ago

“I have had my Bibo for over 9 years now, and the level of service from day one has been first class. The instructions are consistently clear and easy to follow, and the team are always willing to make sensible suggestions to fix issues. Highly recommended.”

Posted 5 months ago

Thank you so much for your lovely feedback! :)

Posted 3 months ago

“Ordered my Bibo which arrived on the Thursday but as until now Tuesday, 5 days later, I have not been contacted regarding installation. I’m having my kitchen upgraded and have no water inthe kitchen because I’m waiting on an “ engineer “ to contact me. Totally unacceptable. I’m 67 year old with a disabled wife and we are still waiting to have the heater plumbed in......update. All has now been plumbed and is fantastic! Well worth the wait.”

Posted 5 months ago

“Fantastic product, great customer service. We were previously with VirginPure and changing over to Bibo was the best decision we’ve ever made. Bibo’s customer service respond really quickly and they go above and beyond to sort out any issues with anything at all. Virginpure’s customer service is non existent! The Bibo machine - the cold water is much colder than virgin and the hot water is much hotter than virgin. The Bibo machine is much easier to use and the graphics on the screen give much clearer indications of say what temperature the water is, when it wants a new UV or filter etc whereas with virginpure you have to try and decipher error codes (which aren’t listed in the manual!) oh and virgins customer services (when you can get through!!) don’t even know what their own error codes mean!! I would 100% recommend to anyone who wants a water machine to get a Bibo (if you want a constant headache, an inferior machine and no customer service by all means go with VirginPure but don’t say I didn’t warn you!!)”

Posted 6 months ago

“There are lots of reviews here about how great the Bibo works. I agree, it’s a fantastic piece of kit. But what if it’s faulty when it first arrives. Well, I had such a scenario. I have to say at this stage the service from the company has been absolutely exemplary and some other companies should follow their lead in customer service. When my Bibo arrived it was leaking water excessively. On examination I discovered there was a component broken off its position inside one of the side covers. It seems it was damaged enroute from The UK to Ireland as the company have assured me they rigorously test every unit immediately before it leaves their warehouse. As I am very familiar with replacing components in this type of device I suggested to the company they send me the replacement component rather than sending the whole unit back to the UK for a replacement. They done that and after fitting the component it showed up a fault with the UV lamp. Again, on my suggestion they sent me a replacement UV lamp. After fitting the UV lamp it still had another fault that was not visible to the naked eye, looked like a fault with the motherboard / control unit. It was jointly decided between myself and the company at this stage that the best thing to do was to replace the unit altogether as it was unclear if there might even be more damage. It seems one of the transport companies done a lot more damage than was originally thought. All through this process the company responded very positively to my emails and other correspondence. I would send them an email and get a reply in a very timely manner. My replacement Bibo is now up and running and works brilliantly. I would definitely recommend this company to anyone. They have been brilliant throughout this whole process even though it was no fault of theirs that one of the transport companies damaged the unit before it got to me. I cannot praise the different staff in Bibo Water enough, all of them have been very pleasant and extremely helpful to deal with.”

Posted 8 months ago

Thank you for your positive review and feedback. We’re really pleased that we were able to resolve the issue you had and you are now enjoying your new BIBO!

Posted 6 months ago

“L'appareil correspond à mon attente, pour l'utiliser en France le client doit penser à acheter un adaptateur de prise électrique (UK=>EU) et acheter aussi un Té 3/8" => 1/2" pour le raccordement eau. Grand merci à Alex Castle qui a fait en sorte que la machine arrive juste à temps.”

Posted 10 months ago

Merci beaucoup pour votre avis et cette information utile!

Posted 9 months ago

“This is great, popped into a small/medium size office and it's fantastic”

Posted 10 months ago

Thank you so much for your review! Hope you're enjoying your BIBO :)

Posted 9 months ago

“So far so good. It was a good investment and made our life easier in the kitchen. I recommend this Bibo system. It is expensive, yes, but if people have concerns about their water quality and about our planet's future, they should buy it. Top quality!”

Posted 10 months ago

Thank you for your feedback, and for recommending the BIBO! We're so pleased to hear that it is making life easier in the kitchen!

Posted 9 months ago

“Quality product. Opted to install ourselves and there was a fault but BIBO sent an engineer to install properly at no cost.”

Posted 10 months ago

Thank you for your feedback. We are really pleased that you are enjoying your new BIBO, and that our engineer was able to resolve the initial install issue :-)

Posted 10 months ago

“A wonderful machine, compact and easy to use.”

Posted 10 months ago

Thank you very much for your positive feedback!

Posted 10 months ago

“This is our second BIBO and would never be without one now. Our first was a gift from family who moved to Australia. Didn't realise the difference in filtered water from tap water. Service from the BIBO team has been first class whenever we have needed to contact.”

Posted 10 months ago

Thank you for your feedback. We're really pleased to hear that you are continuing to enjoy your BIBO, and that you have received first class service from our Customer Service Team :-)

Posted 10 months ago

“The whole office seems to be impressed with both the hot and cold functions of the machine. The cold water tastes much better than just from the tap so the filters are certainly doing their job! Even hot cups of tea are tasting better! The only negative comment I have received is that it's not quite tall enough for some of the water bottles the staff have, even when the spill tray is removed. I intend to overcome this by making a small stand which will raise the unit by 100mm. All in all, we are very impressed with Bibo!”

Posted 10 months ago

Thank you for your positive feedback! We're thrilled to hear that the whole office is enjoying the benefits of the BIBO :-)

Posted 10 months ago

“Excellent product for our office! No more waiting for the kettle to boil!”

Posted 10 months ago

Thank you for your feedback! We're really pleased that the BIBO is fitting in well to office life!

Posted 10 months ago

“This little water machine, is simply perfect for what I would want, in terms of fresh, filtered water DAILY, much more than you’d probably consume if you were buying it from a supermarket, no doubt containing all kinds of metals or other nasties in it (just my opinion) I couldn’t recommend something that much higher than I do this product and I’ve tried many ways to achieve what Bibo gives us. So so impressed and happy to have it in our lives, seriously..!! 🫶🫶🫶”

Posted 10 months ago

Thank you so much for taking the time to provide your feedback! We're super pleased to hear that you are really enjoying your BIBO :-)

Posted 10 months ago

“Despite a number of repairs the Bibo was never perfect. The boiling water wasn’t and often had a strange taste. I came back from a long weekend away to find it flooded my wooden worktops and all my appliances were sat in a puddle of water. I decided to cancel but the contract is for a minimum of 12months with a 90 day cancellation window prior to this. Not wishing to pay 300 pounds to return a not fit for purpose machine I tried one more time. About a month later the same happened only this time leaving watermarks over the worktops and the appliances covered in water. Customer service throughout have been shocking the machine is dangerous and my options have been pay and keep it or pay and return it. I believe it is dangerous and not fit for purpose so refuse to use. It has been sat in my garage for 3 months since replaced by Virgin Pure for which I am paying for the privilege. Probably one of the worst managed products I have ever bought. Once out of contract I will seek legal advice.”

Posted 1 year ago

“Great product very happy with my BIBO.”

Posted 1 year ago

Thank you for your feedback. We're so pleased that you are enjoying your BIBO :-)

Posted 1 year ago

“We've been loyal customers of Bibo for 4 years. We had an issue with the firmware from day one where I identified a bug with the energy saving functionality. It took a long time to resolve mainly due to covid. However, it was rectified by replacing the internal circuit board. Unfortunately, the history of the filter and UV change was lost which skewed the date / notification when I should replace the UV bulb. It turns out the next maintenance pack that included as UV is not needed. I have asked if they can remove this from the pack given it will never be used - I got a flat no, I "have" to pay for the bulb regardless of if its needed or not, and I got no response to my statement of the faulty firmware causing the mix up with replacement notifications. So, after 4 years, it seems they are happy for me to go to their competition for what is a relatively (to them) a simple issue to resolve - but Kayleigh - Head of Customer Service is not interested on helping us out with this. Fine, we'll check out Bibo alternatives. Loyalty is clearly not valued at Bibo.”

Posted 1 year ago

Many thanks for your feedback. We're very sorry to hear that you are not happy with the recent service provided when enquiring about removing an item from your annual subscription delivery. Regrettably, as the UV Lamp is part of an annual subscription, we are unable to remove this on just 1 occasion, and amend the price. We are very sorry that on this occasion we have not been able to honour the request.

Posted 1 year ago

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BIBO Water is rated 4.5 based on 941 reviews