BIBO Water Reviews

Name: BIBO Water
Rating: 4.53

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointing experience from start to finish. I paid over £900 for a water filtration system with installation scheduled for early December. After taking payment, I was told the product was suddenly out of stock and would need to be reordered – which is concerning for a company that claims to manufacture and specialise exclusively in these products. I was then informed it could take months to deliver. Strangely, the unit arrived just before January, but without any instructions and without installation. Since then, installation appointments have been repeatedly scheduled and cancelled, often without any notice. On more than one occasion, I only discovered the appointment had been cancelled because I chased them myself. The latest excuse was that the engineer was unavailable due to injury, pushing installation back by another two weeks. While things happen, the lack of communication is unacceptable. I have taken unpaid time off work for appointments that never happened, resulting in financial loss on my side. Despite their website claiming transparency and reliability, my experience has been the opposite. I now have an expensive machine sitting unused, no clear installation date, and very little confidence that it will ever be installed. Had I known this in advance, I would not have ordered and would have stayed with my previous provider, who installed promptly and without any issues. I would not recommend this company based on my experience.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I am very sorry that your installation appointment had to be cancelled last week, due to engineer injury. You certainly should have received contact the day prior to your appointment to be advised of the delay. I am very sorry that you were not contacted. I can see that your order was placed with us on 3rd December, and you took delivery of the unit on the 18th December. I understand that the first installation date provided was the 5th January, however, you had advised our team that this date was not suitable, and therefore it was changed to 9th December. As per my colleague's previous email, the installation appointment has now been moved to 19th December, Our team have been in touch with you directly today to discuss compensation for the inconvenience caused. Please accept my full apologies for the disappointment caused. Please do feel free to reach out if there is anything further we can help you with.

Posted 1 month ago

“Utter waist of money. This is my second machine and it fails all the time. I don't even bother fitting the side on the machine anymore because it fails so often. Tried calling, no answer. I spent good money on this machine, might as well have got something from Temu.”

Helpful Report

Posted 2 months ago

“I ordered the BIBO Nova on 29th August and was initially pleased when they honoured a 5% discount after a miscommunication regarding a competitor's offer — credit where it’s due. However, things quickly went downhill. There was no follow-up on my order, no updates about delivery, and no information available on their website about this new product. I had several questions which went unanswered for days. After waiting over a week, I noticed the promised discount still hadn’t been applied, and there was complete silence from their side. This lack of communication made me lose confidence in their aftercare service. If it’s this hard to get a reply before delivery, I worry how long any support or issue resolution would take after receiving the product. As a result, I cancelled my order. Even then, I was told to cancel my PayPal dispute rather than them just issuing a refund — which would have been the easiest step to take. I'm now stuck waiting for PayPal to resolve it, because I'm still not refunded. I understand they may be a small team, but this was just very poor customer service all around. Responses were incredibly slow, and the experience doesn’t match the glowing reviews I’d seen beforehand. For a £739.99 purchase, this level of service is unacceptable. Buyers beware — my experience was frustrating, and I wouldn't recommend ordering unless you're prepared for delays, lack of support, and poor communication.”

Helpful Report

Posted 5 months ago

“nice restaurant”

Helpful Report

Posted 6 months ago

“What a faf getting the filter pack turned out, setting up direct debit waiting and wondering when the day was going to be.So much simpler using Paypal and secure and you get your product sooner”

Helpful Report

Posted 11 months ago

Thank you for your feedback. I'm sorry to hear that you feel the ordering process for the Filter Subscription Service was not as straight forward as it could have been. As you have signed up to the annual subscription service, a direct debit must be in place to enable the annual payments to be taken, so that we can dispatch your maintenance items to you when required. When the direct debit payment is submitted, it does take a few days to process. I'm sorry if this was not made clear at the time of ordering. I can see that your order was delivered to you on the 28th February 😊

Posted 11 months ago

“Appalling service. Was told that we need to wait for a month for my filter and descaling kit that i was meant to receive in January but delayed till February. Despite I've paid for this 6monthly kit service 6 month ago! When I complained about it, a filter was sent out which had items missing in it and most importantly did not fit the machine! We tried to put the old filter back and the machine now saying no filter found! Spoke to customer services at 17:30 and apparently their engineers only work till 17:00 and noone on-call for emergencies over weekend. I have a 2 month old baby at home that is formula fed; so we are heavily reliant on this filtered hot water that now is out of action for the entire weekend??? That is absolutely disgusting! £600 worth useless piece of junk. Had to go out and buy a kettle so I could feed my daughter. You would expect for the price someone to be available for emergencies over weekend! AVOID!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am very sorry that we were unable to arrange an urgent engineer visit to resolve the issue with fitting your new filter. As a small business, we do not currently have a facility to offer weekend appointments, however, I can see that an engineer attended first things this morning and the issue has now been resolved. In regard to the delay of your filter pack and cleaning kit, I do apologise for this. Regrettably, we are currently experiencing a delay with our shipment which is on the water. This delay is completely out of our control, however I do fully understand the disappointment and frustration. A filter was dispatched to you immediately after you contacted us, and the remainder of the maintenance pack will be sent out once available in February, as advised via email. You were not charged for these goods until 14th January this year, which is when they were due to be dispatched to you. I can assure you that no payment was taken 6 months ago. Again, please do accept my full apologies for the inconvenience caused. I do hope that this matter is now resolved, however please do feel free to reach out if you have any further concerns.

Posted 1 year ago

“I would love to tell you how fantastic your BIBO was,I’ve had a virgin one for 5 years, but for some reason we don’t no about,we were refused one of your machines”

Helpful Report

Posted 1 year ago

“The UV lamps are supposed to last at least one year, but they often don't. The company refuses to sell UV lamps separately. That's rather anti-consumer and monopolistic bundling of consumables for Bibo water machines.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. Should your UV lamp ever fail before the 12 month expiry, then we will provide a replacement free of charge. Please do email us on customers@bibowater.co.uk if this is the case and we can send one out to you!

Posted 1 year ago

“Very poor service I ordered online a full filter change kit at £116 for delivery within the.week .only to receive a email the next day saying they do not have any stock till the end of the month .how can they take your money if you don't have stock .so I cancelled my order . I am Now looking at virgin water appliance”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. I am very sorry that on this occasion we were not able to fulfil your order right away due to unavoidable delays with our shipment. It is extremely rare that we have these kinds of delays with our goods so I am confident that you will not have the same experience should you wish to purchase from us again in the future.

Posted 1 year ago

“6 weeks later and still have not received replacement filters and cleaning kit. Money for yearly subscription was taken off my account straight away but week later I found that they have massive shortage of stock and nobody knows when it will be available. Bibo, if you read this- send me my filters and adjust my agreement accordingly! (Order #59424) This is completely unacceptable way of doing business and don't even try to blame covid or brexshit.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We are very sorry for the delay with your order. Regrettably, we have been experiencing unavoidable delays with our shipment due to the conflict in the Red Sea, and the vessel our goods are travelling on having to take a longer route because of this conflict. We do understand that having to wait for goods ordered is not the service our customers expect, and we can only apologise for this. We strive to always provide the best level of service, however, in circumstances such as these we cannot always deliver as quickly as we would like. An email has been sent to you directly with regards to the delivery of your order. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 1 year ago

“Worst water machine we have ever supplied to our client, after sales service is disgusting ordered and paid for waited over a month for delivery ordered and paid for descaling kit over a month ago and still not delivered. We look after many clients all over the country and would never use Bibo again..”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really sorry for the delay with your order due to unavoidable delays with our shipment on the water. We are doing our utmost to have this delivery here with us as soon as possible. It is extremely rare that we are out of stock of maintenance items for this length of time, so we are confident that this is not an issue you should expect to experience with future orders. Again, please accept our full apologies for the inconvenience caused and thank you for your patience.

Posted 1 year ago

“I have been a Customer for a few years, never had an issue with my machine, a situation has arisen that means that I need to return my machine. Customer service has been shocking, incorrect information has been given to me, and emails to me have incorrect and misleading information.”

Helpful Report

Posted 2 years ago

“Despite a number of repairs the Bibo was never perfect. The boiling water wasn’t and often had a strange taste. I came back from a long weekend away to find it flooded my wooden worktops and all my appliances were sat in a puddle of water. I decided to cancel but the contract is for a minimum of 12months with a 90 day cancellation window prior to this. Not wishing to pay 300 pounds to return a not fit for purpose machine I tried one more time. About a month later the same happened only this time leaving watermarks over the worktops and the appliances covered in water. Customer service throughout have been shocking the machine is dangerous and my options have been pay and keep it or pay and return it. I believe it is dangerous and not fit for purpose so refuse to use. It has been sat in my garage for 3 months since replaced by Virgin Pure for which I am paying for the privilege. Probably one of the worst managed products I have ever bought. Once out of contract I will seek legal advice.”

Helpful Report

Posted 2 years ago

“A disaster, despite my reservations about buying this product because of the disasters time spent with three competition Virgin water! Loose inside. Water poured out all over the place because according to Bibo....'thingsay Have come loose during transport, despite accurate factory checks!!! Easy to fix. Unscrew. Reattach, mallarchy! My issue was ELECTROCUTION while filling the machine as instructed. This was ignored and completely dismissed with the stuck record response of how it's checked and fixed! Reassurances about all my worries while deciding to order this product, and then DISASTER! NOT EXACTLY A CONFIDENT START TO, 'WE ARE MUCH MORE SUPERIOR TO VIRGIN WATER/STRAUSS! So that's my update! How dissapointing and predictable!! And they wouldn't allowme to post photos of the mess in the kitchen. So I had to redo the review without photos!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry that your BIBO was delivered to you with signs of transit damage. This is extremely disappointing and we can only apologise for the inconvenience and disappointment caused. I am pleased that this is now all resolved and we hope you are enjoying your new BIBO!

Posted 2 years ago

“You haven’t even delivered and installed it yet!”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. We're really sorry that there was a delay with your installation going ahead. I'm pleased that this did go ahead successfully shortly after the initial delay, and we hope you are enjoying your new BIBO!

Posted 2 years ago

“We previously owned a virgin pure machine and decided after many years/moving home to refresh and this time give BIBO a test due to appearance. What can I say, don’t judge a book by its cover. We are now at the point of 3 months in and truly regretting our purchase. The water temp barely better than tap despite being at the lowest setting. I feel the need to leave this review to warn others to sadly look elsewhere.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. I am sorry to hear that you are not entirely satisfied with your BIBO. Please look out for an email from our Customer Service Team, who will be in touch to discuss this further, and to offer solutions to resolve this for you.

Posted 3 years ago

“Waste of time”

Helpful Report

Posted 3 years ago

“Machi e is rubbish washers keep failing”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. I am very sorry to hear that you are experiencing an issue with one of our products. If you would like to contact our Customer Service Team, we will be more than happy to help you with this. You can reach the team by phone on 01993 880288, or by email at customers@bibowater.co.uk.

Posted 3 years ago

“I’d like to leave the feed back but unfortunately we are still keeping are fingers crossed that one day we might actually receive the machine and will be able to use it”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you have not yet had your BIBO installed before receiving this review request. I can see that an engineer is scheduled to be with you on Thursday, therefore our technical partners will be confirming this with you shortly.

Posted 3 years ago

“I had a virgin pure machine years ago and I decided to try Bibo instead. The order process is disjointed and the product has a very annoying feature. You have to remove the drip tray everytime you want to put a tall or pint glass underneath it , whoever designed this didn’t think of this annoyance which makes me hate using the machine. Customer services don’t care and neither does the director who ignores emails.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with feedback. We're sorry to hear that the functionality of the drip tray is not an ideal solution for you. Your comments will absolutely be taken on board and considered for future product development.

Posted 3 years ago

BIBO Water is rated 4.5 based on 1,021 reviews