BIBO Water Reviews

Name: BIBO Water
Rating: 4.53

4.5 Rating 1,016 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost two years down the line the BIBO continues to provide instantaneous hot and cold water. Despite living in a very hard water area, I have only had to descale the tank twice, a much simpler process since the redesign of the cleaning tank. The only thing I would question is the increase in annual service when all around there are price cuts and zero or negative inflation”

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Posted 10 years ago

“Always ready, hot or cold, I love my Bibo!”

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Posted 10 years ago

Glad you love your BIBO Jane!

Posted 10 years ago

“It is always a pleasure to deal with Bibo Water. The staff are extremely helpful, knowledgeable and efficient. I know if I encounter a problem it will be resolved as quickly as possible. The staff are like their products - the very best!”

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Posted 10 years ago

Thanks for your lovely feedback! :)

Posted 10 years ago

“Excellent service from all at Bibo - they are all so helpful and nothing is too much trouble! Love our Bibo Classic water dispenser - so lovely to enjoy drinks that taste good and not of chlorine! More economical to dispense just what you need and take chilled water out with me instead of buying expensive bottled water - the Bibo bottle is BPA free too! Have carried out one filter change - just followed the instructions and found it easy to do. Couldn't do without our Bibo now!”

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Posted 10 years ago

Hi Gillian, we are glad to hear you love your BIBO and are enjoying the benefits it brings! :)

Posted 10 years ago

“Very nice looking good design but a pity you cannot stand it up under the Bibo to fill”

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Posted 10 years ago

“One of the best appliances I have ever bought . It does exactly what it promises & when I visit my parents who have a kettle I come home & love it even more !!!!”

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Posted 10 years ago

Hi Angela, glad to hear you love your BIBO!!

Posted 10 years ago

“Purchased my BIBO Classic around a year ago, and I must say it is one of the best purchases I have made in a long time! Because everybody in our household has a physical disability, we find it impossible to use a standard kettle. For the 6 years prior to owning the BIBO, I rented a bottled water cooler but it was always a pain to change the bottles, the heating elements never made the water hot enough, and the cold water didn't seem to be as cold as it could be. Teas and coffees were just not nice at all, the hot water would not dissolve gravy granules, and I was always wary of plumbed-in options, as I felt that our tap water was of poor quality. Water coolers that had decent filtration, UV treatment, and could provide good hot and cold water temperatures were in excess of £1500. Enter BIBO. It serves all our needs, and provides brilliant hot and cold water, and requires very little maintenance. So, why did I knock off one star? 1) Water pressure affects the machine badly. I have had to adjust ours by very slowly turning the blue isolation tap on the plastic pipe (supplied) down to about 1/4 open. If the tap is fully open, the water gushes through too fast and splashes out. This can be resolved by fitting a pressure regulator - which I found by looking through water cooler websites, but one is not included. I intend to buy and fit one to solve this problem for good. 2) The manufacturer guarantee is 1 year. This did make me wonder if the machine would last, as I felt that the extended warranty seemed to be quite expensive. I made the decision not to extend the warranty, and decided that if the machine fails now that it is just over a year old that I would not replace it, and will look at purchasing something else. In this era, I feel that they should be offering at least a 3 year warranty as standard - to reinforce the fact that it is a reliable machine and give some confidence in the fact that it won't break down easily. That said, I feel these are minor things - and I still love my BIBO.”

Helpful Report

Posted 10 years ago

Hi John, thanks for your comprehensive review & we are delighted your BIBO has proven helpful for you at home. We have many customers with disabilities as well as many older customers who are nervous of handling a heavy & very hot kettle or saucepan. The BIBO Classic does indeed rely on water pressure to drive the water through the hot & cold tanks instead of employing a pump or a gravity fed system both of which have limitations. Occasionally if the water pressure is high this can result in an overly fast flow rate. The BIBO incorporates a pressure reducing valve (PRV) with is there to protect it against pressure surges but will not ‘adjust’ the pressure & flow rate. You’ve done the right thing in adjusting the flow with the shut off valve. We constantly review our warranty policy & may indeed extend our standard warranty in the future.

Posted 10 years ago

“Fantastic device, the whole family drinks much more water and having super clean cold and boiling water on tap is something that I couldn't now live without.”

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Posted 10 years ago

Hi Sean, we are so pleased to hear you are drinking more water than you used to!

Posted 10 years ago

“You recently sent replacement filters which were of the old type. I then phoned you and you promptly sent the correct filters. We still have the incorrect filters do you want them back, and if so please tell me what you will do”

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Posted 10 years ago

Hi Mrs Barker, We are glad to hear you received the correct filters in the end and sorry about the confusion. We will arrange to collect the old filters and will give you a call to book this in. :)

Posted 10 years ago

“The best machine in my kitchen”

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Posted 10 years ago

Good to hear, Jill! :)

Posted 10 years ago

“Well it looks very pretty - have not actually got to use it yet as my diy beloved is very slow but sure - eventually .........”

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Posted 10 years ago

Oh no, Stephanie! We are sure you'll love it once it's up and running! Be sure to let us know! :)

Posted 10 years ago

“We love our BIBO, it does exactly what it says on the box and looks fabulous in our new kitchen. I can't recommend it enough, it's brilliant .”

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Posted 10 years ago

Thanks so much for your feedback!

Posted 10 years ago

“We got our bibo after getting rid our American style fridge with plumbed water. We missed having chilled filtered water on tap. Bibo is even better giving both chilled & hot water whenever required. A really great product well worth every penny.”

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Posted 10 years ago

Hi Hilary, thanks for your comments. :)

Posted 10 years ago

“Since buying the bibo, we have enjoyed not having to wait for a kettle to boil and a lovely ice cold glass of water on a hot summers day. It was very easy to plumb in, the hardest part was to decide where to put it in our kitchen.”

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Posted 10 years ago

Thanks for the feedback, Mike. Glad you took advantage of the instant chilled water during our brief summer!

Posted 10 years ago

“Great efficient installation, fabulous product. Can't imagine life without it now!”

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Posted 10 years ago

Thanks for the feedback, Brian

Posted 10 years ago

“So lovely and easy to use a touch of a button and hot water or cold. A little drip from the tray but easy to mop up Would recommend to those who find weight difficult.”

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Posted 10 years ago

Hi Sue, thanks for the comments. Keep an eye on the dripping as it could be an indication of a lime scale build up. If it is, then don't forget to use our hot tank cleaning kit to flush the scale out! :)

Posted 10 years ago

“Great quality products but very expensive.”

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Posted 10 years ago

Hi Angela, thanks for your comments.

Posted 10 years ago

“Filters very expensive better with a kettle I was £99 for filters and only does for one year so I think I will be going back to a kettle”

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Posted 10 years ago

Hi Irene, many thanks for your feedback. We do offer a filter pack delivery service where a years’ supply of filters costs £74.50, equivalent to just 20p per day! Please do let me know if you would like to be on the service, rather than purchasing the filters outright - customers@bibowater.co.uk

Posted 10 years ago

“Moved house recently and was worried that I might be without my precious BIBO which we now can't live without! Fortunately, your installer was able to come on the day requested and did a great job amidst the chaos. Thank you.”

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Posted 10 years ago

Hi Shelagh, so glad to hear your BIBO was up and running straight away!

Posted 10 years ago

“Very good service on purchasing, queries since have been answered promptly, more ongoing maintenance than expected though makes product costly”

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Posted 10 years ago

Thanks for your comments, Linda and sorry to hear you feel the product is costly.

Posted 10 years ago

BIBO Water is rated 4.5 based on 1,016 reviews