BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,014 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have found BiBo excellent to deal with. They are prompt to help out when I have encountered difficulties & have dealt very efficiently with any problems for which I have requested a visit”

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Posted 9 years ago

Hi Michael, thanks so much for the feedback. Glad to hear we have been of help when needed! :)

Posted 9 years ago

“Best water ever tasted so easy”

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Posted 9 years ago

We agree! Thank for the feedback, Janet! :)

Posted 9 years ago

“Reliable equipment backed up by very good service”

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Posted 9 years ago

Thanks for the fab feedback! :)

Posted 9 years ago

“i was very pleased with my BIBO at first but have been a bit less pleased as time4 as gone by i.e the price offilters is rather high for pensioners and since receiving a kit to stop a water leak (which by the way i found rather complicated and am having to wait for my son to sort out for me) i have found it impossible to move the machine as it seems to be bolted or fixed in some way. Unfortunately it seems i am going to be forced to part with my BIBO SINCERLY J,J,Newman”

Helpful Report

Posted 9 years ago

Hi Mr Newman, thanks for your feedback. It's good to hear you have been pleased with your BIBO! I am sorry you have found the cleaning process complicated, we do have full instructions with the kit and you can give us a call if you or your son have any problems. The machine isn't bolted or fixed to the work top but will be heavy as the tanks will be full of water. If you need any help or advice with this then please do get in touch!

Posted 9 years ago

“The Bibo machine itself is brilliant, one of the best purchases we have ever made and we couldn't now be without it. However the cost of the cleaning solutions is ridiculous. You get one small bottle of solution and a pack of litmus paper strips for £20. A comparable descaling solution is only a few pounds in most supermarkets so why is this one so expensive? After a bit of research I discovered the solution is Sulphamic Acid and this can be bought in powder form on the internet and mixed with water at home. A 5kg tub will make up 50 litres of solution and costs £24.59. Compare that to the Bibo solution at £19.99 for 200ml!! That's 250 bottles against 1 for only £5 more. I know I am being pedantic and most people wouldn't bother with making it themselves but the above does show the price is way over the top.”

Helpful Report

Posted 9 years ago

Hi Leigh, it is great to hear you wouldn't be without your BIBO! The BIBO de-scale solution is formulated & packed specifically for use in the BIBO Classic & Bar hot tanks, it's based on a proven de-scaler liquid made by a high quality producer in the USA and was chosen after extensive testing. It’s a Citric and Sulphamic acid blend, nothing similar that can be bought locally or replicated by buying a sulphamic crystal or powder and mixing it at home. The packaging & postage alone accounts for nearly £8.00 of the total cost. As the amount of solution we sell is growing we are working with our supplier to reduce the cost and of course any savings will be passed on to our customers.

Posted 9 years ago

“Fantastic product hot and chilled water in an instant,looking to buy another for my apartment in Spain,a great way to filter your water.”

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Posted 9 years ago

Thanks for the great feedback, Robert! Great to hear you'd like another for your apartment in Spain! :)

Posted 9 years ago

“Buying a BIBO was one of my better decisions, have had ours for two years now with no problems. No messing about filling kettles and waiting for them to boil, no filling water bottles and changing filters and finding room in the fridge. This is one family that would not be without their BIBO.”

Helpful Report

Posted 9 years ago

Thank you for the great feedback, Frank! So glad to hear you wouldn't be without your BIBO and that all the family love it!

Posted 9 years ago

“As a disabled person I find the Bibo a very helpful asset. Easy to use and gone are the days of having boiling water dropped on me”

Helpful Report

Posted 9 years ago

So glad to hear we have helped, Colin!

Posted 9 years ago

“Love having the Bibo, could be a bit quieter and has running costs for filters and lime scale treatment but the pros outweigh the cons.”

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Posted 9 years ago

Hi James, really glad you love having your BIBO!

Posted 9 years ago

“As always, very friendly and supportive. This is a company that makes a point of going the extra mile. It is just a shame that my BIBO has had a couple of problems.”

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Posted 9 years ago

Hi Neil, thanks very much for the feedback. sorry to hear you have exerienced a couple of issues but I am glad we have helpd you get your BIBO back up and running!

Posted 9 years ago

“Nothing but good to say about this company and the way they handle everything from orders to helping with problems. First rate.”

Helpful Report

Posted 9 years ago

Thanks for the lovely feedback, Susan!

Posted 9 years ago

“Does what you expect instant hot or cold that's it really, does not filter out limescale so needs to be descaled regularly ,descale refill could do with being a lot cheaper”

Helpful Report

Posted 9 years ago

“Wouldn't buy a BIBO again. Wasn't told that in addition to filters, there was also a need to purchase cleaning solutions yearly at a further cost of up to £40. After buying the solution recently due to the BIBO leaking, there was no instructions sent. I emailed BIBO for instructions but while waiting for a reply looked online and carried out the procedure as shown, as I needed to stop the water dripping constantly. NOWHERE on the web-site did it say leave the solution in the tank for 8 hours, so when I finally received the emailed instructions I felt as if I'd wasted £19.95. This machine has far too expensive running costs.”

Helpful Report

Posted 9 years ago

Hi Mariana, thanks for your feedback and I am sorry you feel the machine has expensive running costs. Once you have purchased the cleaning kit you then only need to purchase the refill solutions yearly. This solution is £19.99. I am sorry that instructions were not sent with your cleaning solution but the full cleaning instructions on our website advise of the 8 hour process here: http://www.bibowater.co.uk/descale/.

Posted 9 years ago

“The unit is good for measured delivery of hot and cold water. Its less good for using for filling pans for cooking, the boiler runs out of hot water quite quickly and then takes a while to reheat. The touch panel has an annoying habit of not responding to any request and it will do this frequently. It also has a limited range of control for timing the water to switch on and off. The noise produced from the cooling function can be intrusive. The on tap availability of a measured supply of hot water for a single cup of tea or coffee is the only thing that is keeping it on the counter. Overall, just ok.”

Helpful Report

Posted 9 years ago

Thanks for your feedback Michael and it's great to hear you enjoy the convenience of having your BIBO! The hot tank inside your BIBO is 1 1/2 litres so once you dispense this amount, the machine will need some time to heat back up. The noise of the machine is often equated to your fridge and should not be intrusive at all. I will get in touch with you regarding this and your screen as this should be very responsive every time you come to use it. You have an extended warranty with us so a visit out to have a look at this would be FOC for you!

Posted 9 years ago

“this system is ace. nice looking unit. nice tasting water”

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Posted 9 years ago

So good to hear, Leroy!

Posted 9 years ago

“GOOD PRODUCT AND CUSTOMER SERVICE WOULD BE VERY GOOD IF SLIGHTLY CHEAPER.”

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Posted 9 years ago

Thanks for your feedback. :)

Posted 9 years ago

“Wouldn't be without it,”

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Posted 9 years ago

That's what we like to hear! :)

Posted 9 years ago

“We received very prompt and efficient service when we encountered a small problem with cleaning our Bibo. Top marks yet again!”

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Posted 9 years ago

Thanks for your great feedback, Kathryn!

Posted 9 years ago

“Easy to operate ,convenient,accessories over priced.”

Helpful Report

Posted 9 years ago

Hi Janice, sorry to hear you think our accessories are over priced. It's great you are enjoying the convenience of having a BIBO!

Posted 9 years ago

“We have had our Bibo for about 5 years now and other than needing an occasional descale it has been maintenance free and we wouldn't be without it.”

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Posted 9 years ago

Hi Andrew, it is good to hear you wouldn't be without your BIBO now!

Posted 9 years ago

BIBO Water is rated 4.5 based on 1,014 reviews