BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,014 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still very pleased with the BIBO and also the after sales service would recomend it”

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Posted 9 years ago

Thanks for your great feedback. :)

Posted 9 years ago

“Love the availability of constant hot & cold water, however we have had three faults with our machine, currently awaiting the third engineer visit in about three years, they do attend very promptly but I am glad I took out the extended warranty.”

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Posted 9 years ago

Hi Roland, sorry to hear you have had some bad luck with your BIBO. Glad we could get it all back up and running on our visit to you.

Posted 9 years ago

“Love, love, love my BIBO and bore many people telling them how great it is. Not only does it provide delicious hot and cold water, it is so easy to maintain. Clearly much thought has gone into the design of the machine - if only more products were so well thought out!”

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Posted 9 years ago

So glad to hear you love your BIBO, Kathryn!!

Posted 9 years ago

“I love Bibo because it makes my water drinkable in a very hard water area, My coffee and tea no longer have a metallic taste, and the cold water is perfect. What I did not take into my calculations was the Classic filter kit and the two cleansing kits I have to purchase every year, costing £139. 00. On a pension I find this a problem. Also, when changing the filter or cleaning the tank I am unable to remove the old filter without the aid of pliers, and even then it is a struggle. So all in all I probably would not buy another one. However, I have always found the staff who deal with after sales extremely efficient and friendly when they deal with my queries.”

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Posted 9 years ago

Thanks for your feedback, Janet and I am so glad to hear you love your BIBO. We try to keep the costs down as much as possible and the filters on our filter pack delivery service work out at just 20p a day. We have made our cleaning kit partly reusable so it is only the refill solutions you need to continue to purchase. We provide a filter handle with every filter pack to help you get the filters out of the machine so I will pop one in the post for you today! Best regards.

Posted 9 years ago

“We love our Bibo and wouldn't want to live without one. It started leaking hot water a few weeks ago (at a weekend) but I called and left a message which was returned first thing on the following Monday morning. The fault was instantly diagnosed over the phone and the parts I needed were immediately shipped to me. I was back up and running on Tuesday! Great product and great service. Yes, it could be considered expensive - but it's an expense we can live with!”

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Posted 9 years ago

Really glad we could help, Keith! :)

Posted 9 years ago

“We have owned our Bibo for approx. 5 years now & would to be honest lost without it. Unfortunately the quality of drinking water in the UK is generally poor so have clean & nice tasting water on tap is great. Over the years we have also found the customer back up excellent. My only criticism I can think of is the cost of the replacement filters & UV,s”

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Posted 9 years ago

Hi Derek, really glad to hear you love your BIBO! Sorry to hear you feel the replacement filters are expensive. We try to keep the cost down as much as possible and the filters work out at just 20p per day!

Posted 9 years ago

“I'm not quite sure the BiBo you supplied was new. It came with the fitting kit missing and the water tastes as if the filter needs changing. Compared to my previous filter which was cold only it is not as good. The first time I used the cold outlet it had quite a musty taste.. I bought the BiBo because I wanted a plumbed hot water supply. I previously used a one-cup dispenser. Both myself (physical) and my wife (dementia) are severely disabled and a kettle is dangerous as my wife regularly left the lid insecure. I am disappointed the output is so small. We use large cups and the output needs either the output button pressing twice or holding down until the water flows. In both cases we have to stop the water flow when the cup is full. Often we finish with half a cup of hot water and the top-up is cold or we stop the water too early/too late. Having said the above we still like the machine! It is very close to what we were looking for when we bought it and not having to fill it physically is a bonus. I would not hesitate in recommending the machine to others. Brian Markin.”

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Posted 9 years ago

Hi Brian, thank you for your feedback. I can assure you, all the BIBO's we send out are new. Sometimes the water taste can take a short while to settle down when the machine is new as water has not passed through the components before. We do have our BIBO Classic which offers a higher output. You can also set a measured quantity with the Classic which sounds like it could be useful to you. I will get in touch with you regarding this. Best regards.

Posted 9 years ago

“I am really enjoying having a Bibo at home. As a family we are drinking a lot more water than we did before because it tastes much better (in tea and plain!). We use Bibo for cooking water too and have seen a real improvement in the taste. I thought about buying a Bibo for over a year before I took the plunge and I am really happy I did, I feel very luck to have delicious drinking water, at whatever temperature, whenever I need it.”

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Posted 9 years ago

We are glad you took the plunge too, Tamsin! Welcome to the BIBO Family!

Posted 9 years ago

“This is the second water machine we have purchased from BIBO. The service was once again excellent and super efficient and the product we love already and that hasn't changed. If I had the need for one I would have one at home. Anyone who is at home a lot or with a medium sized family or who just wants instant access to chilled water and instant hot water should get one. This is a gadget that actually helps in life and will pay for itself quite quickly against the cost of boiling a kettle each time and so businesses should definitely buy one. I can't recommend enough. Ian Dickinson - Business Manager, First College.”

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Posted 9 years ago

Hi Ian, Thank you for such fab feedback. It's great to hear you are enjoying your BIBO at work. You should definitely get one at home!

Posted 9 years ago

“The only mistake is I should have had it years ago.”

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Posted 9 years ago

Welcome to the BIBO Family!

Posted 9 years ago

“Very efficient, convenient item to have in any kitchen. Ours in a small office environment and works/suits perfectly. Easily maintained, parts quick to order and deliver. Website easy to use and staff friendly and helpful. Would recommend to anyone.”

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Posted 9 years ago

Hi Ruth, many thanks for your feedback. I am glad you and all your colleagues are enjoying the benefit of having a BIBO in the office!

Posted 9 years ago

“Very good would recomend to all”

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Posted 9 years ago

Thanks so much for the feedback

Posted 9 years ago

“Fantastic addition! No more time wasted waiting on the kettle to boil! Quick to install and set up, easy to use!”

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Posted 9 years ago

Glad you are enjoying your BIBO!

Posted 9 years ago

“Absolutely delighted with our Bibo machine. Saves boiling a kettle and waiting for the water to boil. Instant hot and cold water at a press of a button. You can also programme the machine to fill your mug or glass with hot or cold water and stop automatically when it's filled. No need to wait around. The Bibo Classic has so many functions and also looks very classy. I would recommend the Bibo to everyone. Saves time and energy”

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Posted 9 years ago

Thanks for your feedback Kulsum! I'm so pleased to hear you are enjoying your BIBO!

Posted 9 years ago

“Good product easy to use and good after sales service”

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Posted 9 years ago

Thanks very much for the feedback!

Posted 9 years ago

“BEST THING NEXT TO SLICED BREAD WOULD NOT DO WITH OUT IT”

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Posted 9 years ago

We are glad to hear it!!

Posted 9 years ago

“Best hot water machine ever. Previously had a little butler but the bibo is much much better and would recommend to anyone”

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Posted 9 years ago

Glad to hear you love your BIBO Raymond!

Posted 9 years ago

“I have not receivedmy order”

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Posted 9 years ago

I am sorry that your refill solution was lost in the post, Mr Parker. We have sent a new solution out to you on a next day delivery service so you should get it today!

Posted 9 years ago

“Almost two years down the line the BIBO continues to provide instantaneous hot and cold water. Despite living in a very hard water area, I have only had to descale the tank twice, a much simpler process since the redesign of the cleaning tank. The only thing I would question is the increase in annual service when all around there are price cuts and zero or negative inflation”

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Posted 9 years ago

“Always ready, hot or cold, I love my Bibo!”

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Posted 9 years ago

Glad you love your BIBO Jane!

Posted 9 years ago

BIBO Water is rated 4.5 based on 1,014 reviews