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BIBO Water Reviews

4.5 Rating 1,014 Reviews
88 %
of reviewers recommend BIBO Water
4.5
Based on 1,014 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Easy
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BIBO Water 5 star review on 26th January 2025
Jonathan Hill
BIBO Water 5 star review on 20th January 2025
Robert Claydon
BIBO Water 5 star review on 7th July 2022
Rebecca Gregory
BIBO Water 5 star review on 17th June 2022
Andrew Janeway
BIBO Water 5 star review on 5th May 2022
Roger Booth
BIBO Water 5 star review on 14th March 2022
Gail Morton
BIBO Water 5 star review on 10th March 2022
Pat Holmes
33
Anonymous
Anonymous  // 01/01/2019
Everything as it should be!!
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Posted 9 years ago
Good to hear! :)
Posted 9 years ago
I ordered some new filters 2 weeks ago. Not arrived yet. Tried phoning customer service and no answer. Left a message and no one has phoned me back. Awful customer service
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Posted 9 years ago
Hi Mr Kirk, sorry to hear that your filters were lost in transit but glad this has been resolved and a new filter pack is on its way to you!
Posted 9 years ago
Excellent machine, wouldn't be without it.
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Posted 9 years ago
Glad to hear you wouldn't be without your BIBO, Julia!
Posted 9 years ago
A very professional company, any requests or issues that have arisen have all been dealt with in a exceptionally good manner. I would highly recommend (and have done so) BIBO Water to anyone. Absolutely first class.
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Posted 9 years ago
Thank you for the wonderful feedback! Do make sure you let us know who you have reccomended and we will pop a thank you gift in the post!
Posted 9 years ago
Very user-friendly device; worked straight out of the box (post a quick engineer's 30 minute installation and demonstration. One energy-saving suggestion: there doesn't seem to be an option to turn off water heating on a temporary basis (when chilled water only is required). I would suggest Bibo Water add this feature as hot water is not always required (e.g. summer daytimes).
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Posted 9 years ago
Hi Douglas, thanks for the lovely feedback! The hot tank actually has a seperate on/off switch on the back of the machine. If you flick this to the off position it will turn the hot tank off so you can just use your BIBO for chilled water on our lovely British summer days!
Posted 9 years ago
Excellent service from order to delivery
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Posted 9 years ago
Thanks very much, Janet! :)
Posted 9 years ago
Excellent service, Bibo machine is an item I wish I had years ago.
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Posted 9 years ago
Thanks for the fab feedback, Brian! :)
Posted 9 years ago
I have had my BIBO for nearly 3 years and can honestly say its the best item Ive ever purchased for the home. It is fantastic to come home and just press a button for instant boiling or chilled distilled water. No kettles to fill no chilling items on the fridge. It goes to sleep at night and wakes in the morning. It even tells me when to change the filters. I would recommend this fabulous product to anyone and the service from the company is excellent. I would never be without one!
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Posted 9 years ago
So glad to hear you would never be without your BIBO, Dave!
Posted 9 years ago
Had my BIBO for quite a while now. It's so convenient and filters all my water (this is why I purchased it as South staffs water is very hard) I signed up for the filter deal and they are so easy to replace. If i had one negative comment it would be that they could have placed a stop switch on the top of the unit (perhaps a full width bar just above the main panel) as sometimes I miss pressing to switch the unit flow off, good job it's got a drip tray.
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Posted 9 years ago
Thanks for the great feedback, Charles. It's good to hear you are enjoying the convenience of having a BIBO! Customer feedback is very important to us so this will be passed on to my MD!
Posted 9 years ago
Excellent service, helpful communication on telephone.
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Posted 9 years ago
Thanks very much for the feedback :)
Posted 9 years ago
The BIBO is great. My only 'complaint' is the high cost of some of the maintenance products ... £17 for a small bottle of descaling fluid for a single use is outrageous!
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Posted 9 years ago
Hi Mark, great to hear you love your BIBO. The BIBO de-scale solution is formulated & packed specifically for use in the BIBO Classic & Bar hot tanks, it's based on a proven de-scaler liquid made by a high quality producer in the USA and was chosen after extensive testing. The packaging & postage alone accounts for nearly £8.00 of the total cost. As the amount of solution we sell is growing we are working with our supplier to reduce the cost and of course any savings will be passed on to our customers.
Posted 9 years ago
An excellent addition to our kitchen. It saves having to use a kettle which can be heavy to use, and it ideal to have a constant source of hot water, The cold water is of very good quality. The service provided by the company is very good and they are very helpful. Delivery of a recent order for cleaning fluid was very quick indeed.
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Posted 9 years ago
Thanks for the great feedback. I'm glad to hear you are enjoying the convenience of having a BIBO!
Posted 9 years ago
Very happy with service and product.
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Posted 9 years ago
Thanks for the lovely feedback, Joseph. :)
Posted 9 years ago
We have had our BIBO over two years now and couldn't recommend it more, I'm now on the website to try and convince my boss that this is what we need in the office. love our BIBO.
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Posted 9 years ago
Let me know if you need any help convincing your boss!! Glad you love your BIBO!
Posted 9 years ago
The staff are always always efficient, courteous and helpful and the product is excellent.
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Posted 9 years ago
Hi Eric, thanks for the great feedback! :)
Posted 9 years ago
I love the product and the lovely filtered water it produces. The only problem I've had is when I tried to buy replacement filters, I tried a couple of times to subscribe yearly and have them delivered automatically but it didn't work for some reason! Do I've had to just buy them when I need them.
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Posted 9 years ago
Thanks for your feedback, Jeff. Glad to hear you love your BIBO! I'll give you a call regarding the filter service as we can automate this for you and I can get the DD all set up!
Posted 9 years ago
Machine is very good but the problems come when it's time to change the filter When I changed mine last time there was a drip underneath which I advised to Bibo They supplied another filter and the same problem They advised that would need to send an engineer as the problem was probably with the boiler and the cost would be £100 plus I did not accept this I looked at the fit of the filter compared with the old filter and asked if the tolerance of the O ring seating had been changed because the dimension on the outside of the ring was smaller on the new filter Bibo did not respond and I heard nothing else from Bibo and I still had the drip I applied some silicone to the o ring and refitted the filter which did in fact stop the drip I am sure the same problem will occur if the quality control on the filters has not been improved Shame really Regards Colin Badger
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Posted 9 years ago
Thanks for your feedback Colin and I am sorry to hear you have had a bit of trouble with your filter. I will get in touch with you now to discuss this further.
Posted 9 years ago
Value for money, you only get what you pay for , and the Bibo is real value for money. Simple to use and efficient.
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Posted 9 years ago
Thanks for the fab feedback! :)
Posted 9 years ago
A great water filter that is very easy to use. Love the functions to fill to set amounts.
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Posted 9 years ago
Hi Carina, it's great to hear you love the functionality of your BIBO!
Posted 9 years ago
very good service and quick
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Posted 9 years ago
Thanks for the good feedback, Norman!
Posted 9 years ago
BIBO Water is rated 4.5 based on 1,014 reviews