BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,629 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfied.”

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Posted 2 months ago

“They answered a query very quickly prior to ordering. Prompt delivery. Good price for. Good product.”

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Posted 2 months ago

“Customer service was amazing. I’m a very difficult customer to satisfy and I don’t give reviews unless I believe they aren’t. I can’t remember that gentleman‘s name but I was very impressed. Thank you.”

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Posted 2 months ago

“Great prices & 1st , speedy delivery”

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Posted 2 months ago

“It’s still as flakey as ever”

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Posted 2 months ago

Hi Paul, please can you provide more details so we can investigate. Thanks, BES

Posted 1 week ago

“Speed of dispatch & delivery is impressive! Good value.”

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Posted 2 months ago

“Fast efficient service and materials at a fair price”

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Posted 2 months ago

“Would use again...had everything I wanted on their easy to use website. Items arrived promptly, all well packaged.”

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Posted 2 months ago

“Super quick delivery, all items as expected allowing the job to be completed promptly and another happy customer;”

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Posted 2 months ago

“Odd to be asked to review something before it has been delivered, but my reason for the one star is exactly that. BES chose to use DX as the carrier, and so far DX has failed to deliver the goods 3 times. The first time they just loaded the goods onto a van and didn't attempt to delivery. The 2nd and 3rd time DX (falsly) claimed it was in incorrect address and then just hold the goods in their warehouse until someone contacts them. And this is despite BES contacting them by phone to give additional information and my mobile phone number. You may read this and think it is a harsh review of BES, but I am the one with a half finshed downpipe and BES are making the decision to use DX. How good are the actual products? No idea ... I might find out later today (if DX can be bothered to deliver on the 4th attempt)”

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Posted 2 months ago

Thank you for your anonymous review of BES, however, it does not make good reading. Rest assured we will investigate with DX. Thankfully your experience is extremely rare as DX successfully deliver thousands of products on our behalf each week. Of course that is of no comfort to you. It seems BES and DX have been let down by a DX driver. We will be pushing to get this resolved with DX as a matter of urgency. Apologies. BES

Posted 2 months ago

“Very good service and quick delivery”

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Posted 2 months ago

“Quick efficient service.”

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Posted 2 months ago

“Saved the day with the Irish 3/4 stop ends on the 1946 plumbing nightmare job. Send out and delivery was incredibly fast. Fantastic company.”

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Posted 2 months ago

“Have been buying components and materials from BES for many years, never had problems, always had excellent service from them. Good quality own make products, wide selection of branded goods fast delivery. Pleased to be a customer of BES, Thanks.”

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Posted 2 months ago

“Item as described. Good quality. Fair price. Well packaged. Arrived on the agreed date.”

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Posted 2 months ago

“5 star service. Arrived as promised and competitively priced.”

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Posted 2 months ago

“The guys were amazing. I needed a new door for the electricity meter and they helped me find the right one. It came the next day and it was just fantastic.”

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Posted 2 months ago

“So easy to buy from and a well managed next day delivery. Easy to do business with.”

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Posted 2 months ago

“Good value on most items, have been using ther services for many years now. When your busy its good to know you can just look up fittings and get delivered next day, no trips to merchants and these days not guaranted they have stock”

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Posted 2 months ago

“The 20 inch tail i ordered turned out be only 19 inches and that is from fitting to fitting. The 20 inch tail it is replacing is 21 inches from fitting to fitting. Which means I now have the bother of trying to return and order longer length. Also DPD the courier is absolute rubbish in this area. They never even get into my road . Inevitably after the first failed delivery I have to allocate a pist office 2 miles away for me to then go and collect.”

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Posted 2 months ago

Hi James, thank you for your feedback. We are sorry about this. Apologies, BES

Posted 1 week ago

BES.co.uk is rated 4.7 based on 8,629 reviews