BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,883 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their technical department was extremely helpful in identifying the product I required.”

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Posted 1 month ago

“Easy to use website and ordering was a breeze. Delivered bang on time. Great service all round!”

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Posted 1 month ago

“Delivery was terrible, parts missing and the part that did arrive was damaged. Not blaming BES. Had to use the part that did arrive as the customer was sick of waiting”

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Posted 1 month ago

Hi David Raper, thank you for your feedback. We are really sorry about what happened. All our couriers are instructed to be very careful with their deliveries especially awkward shape/sized items but on occasions mishaps can happen. We do provide a returns service for items damaged in transit, however, it seems as you've explained you did not wish to delay your customer and used the part. Once again we can only apologise. BES Ltd.

Posted 1 month ago

“As described and delivered on time.”

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Posted 1 month ago

“SuperSmashingGreat👍. Juz wot it says on the packet”

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Posted 1 month ago

“Perfect fit,did just what was expected, prompt delivery”

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Posted 1 month ago

“Really fast delivery - less than 24 hours from ordering to delivery.”

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Posted 1 month ago

“Easy to order online. Very quick delivery.”

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Posted 1 month ago

“Thank you for completing my order in such a way thatI were able to complete the instalation in good time, the items arived in good time, and well packaged. Very good service from a reputable company, thanks. Regards, Peter J. Richardson.”

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Posted 1 month ago

“Fast & efficient service”

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Posted 1 month ago

“Product was exactly as described , delivery was next day at the time stated . Price was also cheaper than other suppliers so got to say 5 stars .”

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Posted 1 month ago

“Great company, for the first time ever there was a small mistake on my order. Rang them and they sent the correct stuff out straight away. Excellent customer care and lady on phone very helpful. Thanks again”

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Posted 1 month ago

“I’ve been an account holder for over 10 years, which makes this experience even more disappointing. Recently, I’ve been let down by unreliable delivery timescales and missed scheduled collections. To make matters worse, I raised a complaint via email and received no response at all. It gives the impression that customer loyalty isn’t valued and that existing customers are being overlooked. I hope the company takes this feedback seriously and improves both its service reliability and customer support.”

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Posted 1 month ago

Hi, firstly we must thank you for your 10 years of loyalty, it really is appreciated and is never something we ever take for granted. However, we also note your feedback re. deliveries. Please note we always strive for perfection and so your comments are disappointing to read. We log all instances, as outlined, with our couriers. They have let us both down on this occasion, apologies (thankfully very rare). We also note that a BES team member responded to your email on 10th April at 15.14hrs arranging collection for 13th April via DPD. Your return was receipted yesterday, and your credit was then issued. Should any matters remain outstanding then please contact our customer services who will be happy to help. Regards, BES Ltd

Posted 1 month ago

“Very good service and very convenient, great advice from the sales staff”

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Posted 1 month ago

“My first order, have to say exceptional service, well packaged, great communication. I will be using and recommending to friends and colleagues.”

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Posted 1 month ago

“Good website and great prompt service”

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Posted 1 month ago

“Great serives and the delivery was fast”

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Posted 1 month ago

“BES have always delivered promptly when ordering items. And have been very helpful when returning any items if required. BES also have a vast selection of materials to chose from.”

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Posted 1 month ago

“I last ordered this part 12 months ago and was pleased to see that the price has remained the same. The goods were despatched on the the same day I submitted my order, and arrived within 48 hours, so I'm very pleased with the service provided. Thank you!”

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Posted 1 month ago

“Great selection of products delivered quickly, no issues have been using BES for years however their prices aren’t as keen as they used to be.”

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Posted 1 month ago

BES.co.uk is rated 4.7 based on 7,883 reviews