BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,022 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty poor for my first ever order. Took 4 attempts to get all of the items I ordered and cost me £400 in down days for my staff waiting on deliveries that didn’t come. Thank you to Dave and Julie for finally getting Ing to the bottom of the issues, being passed around so many people prior to these two was extremely frustrating.”

Helpful Report

Posted 1 week ago

Hi Alex Thomson, sincere apologies. We really blotted our copybook on your first order especially when you look at our total review ratings across many years of operation. We do hope that you will try us for a second order, so we can prove ourselves. Your comments about help from Dave and Julie are noted and shared with the team. We always help our customers when the occasional supplier does not deliver their goods to us on time (very rare for us to be out of stock) Apologies once again. BES Ltd

Posted 1 week ago

“disappointed with bes this time, the fan control i ordered still hasn’t arrived and it’s now been 7days”

Helpful Report

Posted 1 week ago

Hi Lee Osborn, We are very sorry about the delay. The timer was out of stock at the time you ordered (and still is - which is VERY unusual), as per notifications we sent. We are expect stock on Friday 3rd July, your goods will be sent out that day with delivery expected to be made on Monday 6th July . We can only apologise as our supplier is experiencing delays supplying goods to BES. BES Ltd

Posted 1 week ago

“Cancelled my order as fast as possible and was charged £5ish admin fee. I don't think this is fair practice at all when you don't make out of hours order cancellation available. I was forced to wait until your lines open to cancel. That's not my problem. Other businesses have the option available to cancel without human consult. You should not be charging for your own systems failures. I understand there may be some cost to cancelling orders but other companies swallow this cost as "part of doing business". Not massively impressed so won't risk using these again as they clearly want their cake and to eat it. I understand there are Ts and C's stating this but regardless it's an uncommon practice and doesn't shine the most favourable light at your company.”

Helpful Report

Posted 1 week ago

Hi Kieran Betts, Thank you for your feedback. We take on board your comments regarding the order you placed online BUT then wished to cancel it immediately afterwards. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers each week. For 99.9% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a really fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 1 week ago

“Thousands spent with BES, yet deliveries are constantly, 1 day to 3 days late, depending on how soon they are chased.”

Helpful Report

Posted 3 weeks ago

Hi, thank you for your feedback. Please could you provide more details so that we can investigate your anonymous review "deliveries are constantly 1 day to 3 days late, depending on how soon they are chased" Your feedback does not match our overall courier service level metrics. In fact we successfully deliver thousands of orders 'next day' each week. BES take customer service very seriously which is why our reviews overall rating is consistently very high @ 4.6/5. Regards, BES

Posted 3 weeks ago

“You keep shorting!!!!!”

Helpful Report

Posted 1 month ago

Hi Mr Bob Jones, thank you for your feedback. We have shared your comments with the relevant manager. Apologies as your experience falls below our usual high standards (thankfully very rare) Regards, BES

Posted 1 month ago

“Placed an order for a quantity of 140 S/S 1/8" BSP Blanking Plugs. (Good Quality) Delivery was next day.(very good) However I only received part quantity of 66. Nothing was mentioned about this when I placed the order. I emailed BES asking where the other 74 where. No reply to email which was very disappointing. BES took full payment for the total quantity. I am still awaiting the shortfall with no explanation as to when I will receive the remaining plugs and why this has occurred. A very disappointed customer.”

Helpful Report

Posted 1 month ago

Hi Chris, thank you for your feedback. We were very pleased that your delivery arrived next day and that you were happy with the quality of the blanking plug. However, we can only apologise that you received 66no with 74no. to follow. A member of the BES management team has been made aware so that we can investigate and escalate, as your experience falls well short of our very high standards. Apologies. BES

Posted 1 month ago

“I've not recieved this delivery do you have a due date?”

Helpful Report

Posted 1 month ago

Hi Courtney, sincere apologies. Your order is being dispatched today for delivery tomorrow (before midday). We are very sorry about the delay to your order. Regards, BES

Posted 1 month ago

“Bought a Cyble™ Sensor with 5m Lead from BES It came without the screw required to fix it to the water meter. See the image to see what I had to do without the missing screw. Contacted BES to explain the problem on the 1st of May, and still no communication from them. Very, very poor. I will think twice before ordering from them again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We have checked with our Technical team and this product does not come with a screw. (Itron do not supply BES with a screw when they supply us with their product) Regards, BES

Posted 2 months ago

“I made payment on the 28th from my company's Revolut Business account, I attach the transaction statement, I have received no confirmation no tracking details. Please let me know what is happening My name is Panayiotis , Panayiotis Makedonas, my email is panayiotis@country-rose.com.cy>”

Helpful Report

Posted 2 months ago

Hi Panayiotis Makedonas, apologies for the delay. We note that a member of the BES team has been in contact with you to sort (and arrange courier tracking) for your delivery to Cyprus. Thanks again for using BES. Regards, BES

Posted 2 months ago

“Delivery was terrible, parts missing and the part that did arrive was damaged. Not blaming BES. Had to use the part that did arrive as the customer was sick of waiting”

Helpful Report

Posted 2 months ago

Hi David Raper, thank you for your feedback. We are really sorry about what happened. All our couriers are instructed to be very careful with their deliveries especially awkward shape/sized items but on occasions mishaps can happen. We do provide a returns service for items damaged in transit, however, it seems as you've explained you did not wish to delay your customer and used the part. Once again we can only apologise. BES Ltd.

Posted 2 months ago

“I’ve been an account holder for over 10 years, which makes this experience even more disappointing. Recently, I’ve been let down by unreliable delivery timescales and missed scheduled collections. To make matters worse, I raised a complaint via email and received no response at all. It gives the impression that customer loyalty isn’t valued and that existing customers are being overlooked. I hope the company takes this feedback seriously and improves both its service reliability and customer support.”

Helpful Report

Posted 2 months ago

Hi, firstly we must thank you for your 10 years of loyalty, it really is appreciated and is never something we ever take for granted. However, we also note your feedback re. deliveries. Please note we always strive for perfection and so your comments are disappointing to read. We log all instances, as outlined, with our couriers. They have let us both down on this occasion, apologies (thankfully very rare). We also note that a BES team member responded to your email on 10th April at 15.14hrs arranging collection for 13th April via DPD. Your return was receipted yesterday, and your credit was then issued. Should any matters remain outstanding then please contact our customer services who will be happy to help. Regards, BES Ltd

Posted 2 months ago

“I am annoyed & disapointed. I not only advised on line that my item was to be lef & my porch but also advised the man who called me on my mobile to advise my product would be late. I told him & he made a note that the item was to left behind the bin in the part enclosed porch. Instaed it was left with my neighbour who I dont talk to!!”

Helpful Report

Posted 3 months ago

Hi Paul - I apologise for the delay in your parcel which has resulted in it being left with your neighbour - some couriers may need a signature upon delivery hence why it was delivered to a neighbour. If you'd like to get in touch via customerservices@bes.co.uk, we can investigate as to why it was late and if you are entitled to any delivery charge refunds. BES Ltd.

Posted 3 months ago

“This review is aimed at customer service after buying very rude person I dealt with. Sales always great Technical always great.”

Helpful Report

Posted 3 months ago

Good afternoon, I am extremely sorry to hear that you have had a negative experience with someone over the phone. We pride ourselves in our 50 years of professional customer service, I have forwarded this onto all teams to ensure this does not happen again in the future. Thank you, BES Ltd

Posted 3 months ago

“I am SO - SICK of their adverts! Never mind the "house wives' choice" guy in the warehouse or the guy in the pub or the football spectators or the couple in the gym... what the hell have dinosaurs or being stuck on a train track got to do with anything?! Oh yeah - the 'big stuff' I deal with all the time... hiding from dinosaurs! I have seen all of them THOUSANDS of times, on EVERY video I watch on YouTube and I've HAD IT. The only reason I bought what I bought is because they are the only people that sell it. Otherwise, I have a "no BES" policy. Sort out your advert targeting levels!”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. In terms of our product range we are glad that you were able to source what you needed because nobody else sells it. BES pride themselves on a wide range of products with stock levels maintained so we don't let customers down. However, regarding your comments relating to 'adverts' please note that this is a personal choice and you are able to control on your side via your personal choice of web browsers etc. To stop receiving targeted ads on YouTube, please disable your own personalized ads in your Google Account settings. This stops Google from using your search and browsing history to target ads. Desktop/Mobile: Go to your Google Account settings and navigate to Data & privacy. Find Personalized ads (or My Ad Center) and select Turn off. Note: You will still see ads, but they will not be based on your interests. We hope this helps. Regards, BES

Posted 3 months ago

“All good with order and delivery but Anaylser doesn’t work and now trying to get it back to Kane for repairs hasn’t been easy”

Helpful Report

Posted 3 months ago

Hi Dominic Noonan, Thank you for your feedback. We are sorry to hear about your Kane analyser not working (VERY unusual) however, my colleague informs that Kane will investigate and will sort this for you. Please advise us customerservices@bes.co.uk if it continues to not be easy with Kane. Regards, BES

Posted 3 months ago

“Unfortunately they didn't fulfill their next day delivery (ordered Friday for Monday) and so the job had to be postponed.”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We are really sorry that on this occasion our courier has let us both down. Thankfully this is very rare as our next day fulfilment metrics are consistently very high. We also note that from your private email address (used to post this review) that you have purchased from us on 49 separate occasions. We thank you for your loyalty and can only apologise that your order on Friday was delayed. Apologies. BES Ltd

Posted 4 months ago

“Ordered 3m of stainless tube. It arrived badly bent. Phoned BES who shipped replacement tube overnight - very impressive. However the replacement tube was also badly bent. Basically the packaging they are using is totally inadequate and disintegrates during transit.”

Helpful Report

Posted 4 months ago

Hi John Corrall, Thank you for your feedback, we are very sorry that your experience falls well below our usual high standards. We have made our warehouse manager aware, so that we can address this. If you need a further replacement please contact customerservices@bes.co.uk Apologies. BES Ltd

Posted 4 months ago

“No good policy because there is not window of cancell order and not good for refurn even. Good only to sell Regards Nitin”

Helpful Report

Posted 5 months ago

Hi Nitin Kerai, please note we do have a clear returns policy in place at BES. Please email customerservices@bes.co.uk and they will arrange for a return/refund. Regards, BES

Posted 5 months ago

“Ordered for next day delivery as I urgently needed it, 5 days later arrived. Item was left outside my property despite me being at home. When I did get the item the box had clearly been opened, the seal broken and someone’s writing on the installation guide ? It did say on the box to return if seal broken but as I say it was urgent - I would have returned otherwise - disappointed mainly with courier but also that box had been opened”

Helpful Report

Posted 5 months ago

Good morning David - Thank you for your feedback, our apologies for the delay in your parcel - in order for us to get this issue sorted for you as quickly as we can could you please email customerservices@bes.co.uk with your order number. We hope to get this resolved for you as soon as possible, Kind Regards, BES Ltd

Posted 5 months ago

“Bought the kane 158 flue gas analyser, delivery was delayed, and within 48 hours of purchase the item was reduced by over £40 so I'm not a happy customer”

Helpful Report

Posted 5 months ago

Hi Francis, Thank you for your feedback, and we're sorry for the frustration caused by the delivery delay and subsequent price reduction. Our prices can occasionally change due to timed promotions, and unfortunately we’re not always able to notify customers in advance. We genuinely appreciate your purchase and your comments, and we’ll take this on board as we work to improve our service. If you’d like to discuss this further, please feel free to contact our customer service team. Kind Regards, BES Ltd

Posted 5 months ago

BES.co.uk is rated 4.7 based on 8,022 reviews