BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,198 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No good policy because there is not window of cancell order and not good for refurn even. Good only to sell Regards Nitin”

Helpful Report

Posted 10 hours ago

“Ordered for next day delivery as I urgently needed it, 5 days later arrived. Item was left outside my property despite me being at home. When I did get the item the box had clearly been opened, the seal broken and someone’s writing on the installation guide ? It did say on the box to return if seal broken but as I say it was urgent - I would have returned otherwise - disappointed mainly with courier but also that box had been opened”

Helpful Report

Posted 1 week ago

Good morning David - Thank you for your feedback, our apologies for the delay in your parcel - in order for us to get this issue sorted for you as quickly as we can could you please email customerservices@bes.co.uk with your order number. We hope to get this resolved for you as soon as possible, Kind Regards, BES Ltd

Posted 1 week ago

“Bought the kane 158 flue gas analyser, delivery was delayed, and within 48 hours of purchase the item was reduced by over £40 so I'm not a happy customer”

Helpful Report

Posted 2 weeks ago

Hi Francis, Thank you for your feedback, and we're sorry for the frustration caused by the delivery delay and subsequent price reduction. Our prices can occasionally change due to timed promotions, and unfortunately we’re not always able to notify customers in advance. We genuinely appreciate your purchase and your comments, and we’ll take this on board as we work to improve our service. If you’d like to discuss this further, please feel free to contact our customer service team. Kind Regards, BES Ltd

Posted 2 weeks ago

“Products great, delivery not”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are pleased that you state our products are great. However, you've said the opposite regarding your delivery, please could you elaborate so that we can further improve our customer service. Apologies. BES

Posted 2 weeks ago

“I ordered the wrong item, and called customer services straight away and the only option was to continue with the order. The order was delivered fast but the returns process is very slow and still waiting for a refund... customer services have been good in responding but still waiting for my £. I wish I ordered from a different supplier which is more flexible.”

Helpful Report

Posted 3 weeks ago

Hi Robert Minshull, please note that your refund will be issued today (please allow time for your bank to process) We are pleased that your goods were delivered fast, it is just a shame that you ordered the wrong item. We are also pleased that our customer services were helpful in their responses to you to facilitate your collection. Regards, BES

Posted 3 weeks ago

“wrong size valve sent .i did not check size drove all the way to the centre of London to fit it to find it was the wrong size”

Helpful Report

Posted 3 weeks ago

Hi Dave Heaffey, thank you for your feedback. We are really sorry about this, thankfully a 'misspick' is a very rare occurrence. Please contact our customer services team who will replace the item. Apologies once again. Regards, BES

Posted 3 weeks ago

“Courier services terrible managed to deliver 3rd time lucky with lots of phone calls, order was thrown in a box and delivered dented and loose, Customer services very slow at replying, still waiting for a response, no urgency what so ever”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We are pleased that you received your order but can only apologise that your experience falls well short of our usual high standard. Your comments are noted re. our courier and our customer services team and will be addressed internally. Apologies. BES

Posted 2 months ago

“had to wait 30 minuets for order to be picked,no cash ,only online,wont be using again due to no cash being accepted.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. Please note that due to our vast stock range and huge product portfolio 30 minutes is the quickest that we can pick and serve from our large warehouse. Also please note we advertise the 30 minutes on our website, catalogue and all our promotions. We accept payment online to make the collection process as quick as possible for our customers. Regards, BES

Posted 2 months ago

“Delivered promptly but I ordered the wrong item so followed their instructions for a return and have been ignored after 3 seperate attempts to email them. Will try calling now but think they need to make sure their own instructions are either correct or followed at their end!!!”

Helpful Report

Posted 2 months ago

Hi David Monger, thank you for your feedback. We are pleased that your order arrived promptly albeit you ordered the wrong item. Please note that we have sent you a Royal Mail returns label today. Regards, BES

Posted 2 months ago

“In spite of paying for next day delivery it was late and at some point before delivery it got damaged and return to couriers depot. 1 week later, still no goods, no refund and no communication apart from what I’ve initiated. Pretty shoddy customer service to be honest.”

Helpful Report

Posted 2 months ago

Hi Russ Brinkman, thank you for your feedback. We are very sorry that your order was damaged in transit and for the subsequent delay dealing with your complaint. Your experience falls well short of our usual high standards. We see that a member of our team has telephoned you and has refunded the pre10.30 delivery charge. Apologies once again. BES

Posted 2 months ago

“Website is really slow and hard to work on.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. Please could you provide more information so that we can investigate, as we are always improving our web experience for our customers. Regards, BES

Posted 2 months ago

“I am still waiting for one item from a previous order and have had no info on when it's due so I emailed you to enquire as to it's whereabouts and have received no reply to that email. On top of that, your courier who had my order for friday 21st delivery couldn't be bothered to deliver it. As it was down for 16.00 -17.00 I assume he decided to go home early, this meant I had to cancel Saturdays job. All in all your service so far is very poor, im surprised I gave two stars. I'll be even more surprised if this review gets actioned on.”

Helpful Report

Posted 2 months ago

Hi Martin Lewis, thank you for your feedback. We are sorry that our service on this occasion falls short of our usual high standards. Following investigation we can see that your order was a failed attempt by the courier on 21st November at 18.07hrs. They delivered successfully on the 24th, albeit not in a safe place as per instructions (we can only apologise) Regarding your oil filter and valve, this is on back order. Our supplier has advised that stock will be available in early January, which is much later than we were advised originally. Apologies once again. BES

Posted 2 months ago

“Have used BES in the past,couldn't fault products and service,but on this occasion there were issues with faulty products and delivery,main reason for using BES is next day delivery,on this order it took working days,courier was more at fault than BES”

Helpful Report

Posted 3 months ago

Thank you for your feedback Graham Lee. We are pleased that you use us and can't fault our products and service. Sadly the courier has let us down on this occasion (thankfully rare) Of course we raise instances like this when we meet our courier team, to discuss their performance and service delivery metrics. Apologies once again. BES

Posted 3 months ago

“I ordered a TPI printer on 04/10/25 I hadn’t received it and emailed on 08/10/25 and was informed the order had been cancelled. And to expect a refund within 3-5 days ( fair enough these things happen) I have since emailed a further 3 times regarding the refund and I haven’t had a response to any of the emails. I find this lack of communication to be a bit concerning as I am waiting on the refund so I can purchase the newer printer from elsewhere. Again the lack of communication is really frustrating”

Helpful Report

Posted 3 months ago

Hi Martin McGuinness, we are really sorry for the delay you have experienced re. refund as it is much longer than normal and falls short of our usual high standard of customer service. Please note that your refund was processed on the 28th October (please allow a couple of days for your bank to clear funds) Apologies. BES

Posted 3 months ago

“I want to stress this is how I feel about my experience and acknowledge that had I ordered all the components I needed, then I wouldn't have had an issue. However, I've given 2 stars because of the inflexibility demonstrated when I asked for help after the items had been delivered and I realised I needed another component to fit the pieces together. Yes, this was 100% my fault but I felt there was an opportunity to help me out. When I emailed to ask if they would waive the delivery fee for the small and lightweight pieces I didn't order, I received no reply. When I called, the agent immediately said I'd have to pay the delivery again. I could be wrong but I didn't feel he tried to find a way to help. Maybe it's designed for tradespeople (who know what is needed and wouldn't make my mistake) but I felt let down as a lay person. I'll not make another purchase from BES given this experience”

Helpful Report

Posted 3 months ago

Good afternoon, I deeply apologize for how you feel regarding your ordering experience with us. We have an on site technical department for all technical queries; they are on hand 9-5pm each work day to assist with such queries. Unfortunately a delivery fee would be charged for every order under £50. In the future if you ever need help you can call our technical department on 0121 322 6400 and press option 3 for product enquiries; or make a technical request here - https://www.bes.co.uk/technical-request/ Kind Regards, BES Ltd.

Posted 3 months ago

“Extremely long pickup time for small number of simple items, items were present at pickup counter for a long time, attendant waited the full half hour before spotting items and handing over, waste of time, will not use pickup facility again, only delivery.”

Helpful Report

Posted 3 months ago

Good afternoon, We deeply apologize you experienced a long wait time. This isn't our usual standard, we have let the relevant departments know to ensure this does not happen again. Kind Regards, BES Ltd.

Posted 3 months ago

“I purchased a printer for my flue gas analyser my order was cancelled due to not being in stock and no longer available.I never received any notification regarding this cancellation and had to follow up with an email to check the status of my order it was only then I found out that the order was cancelled. I was then informed I should receive a refund within 5 days of my email ( not the date of cancellation) and over a week later I still haven’t received any refund. I again emailed this morning and now after 5pm I still haven’t had a response. I understand things can go wrong but I am waiting for the refund so I can purchase elsewhere. Unfortunately I am not overly impressed.”

Helpful Report

Posted 3 months ago

Good afternoon, We deeply apologize for this mishap. It seems due to a technical difficulty we were unable to notify you of an item ordered which went onto a back order as we did not hold stock. A member of the team should of been in contact late last week to arrange this refund with you. Kind Regards, BES Ltd.

Posted 3 months ago

“Not as expected, Product is fine but measument is confusing also there is no diagram for the measument showing on your website which will confused all customers.”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We take our customer service very seriously so it would be great to know which product that you are referring to? (there were a lot of different products on your order) Regards, BES

Posted 4 months ago

“UNABLE TO GET INVOICES, THEY HAVE JUST STOPPED COMING THROUGH AUTOMATICALLY, HAVE CONTACTED BES - NO RESPONSE HAVE REQUESTED COPY INVOICES - NO RESPONSE”

Helpful Report

Posted 4 months ago

Hi Shaun, apologies about this. Rest assured one of the team will be in contact with you very shortly to resolve. Regards, BES

Posted 4 months ago

“Bought the 30mb manometer looked okay on the net,however you get what you pay for. Cheap rubbish worst I've ever had.”

Helpful Report

Posted 11 months ago

Hi Keith, thank you for your feedback. Please contact our customer services team customerservices@bes.co.uk who will issue a refund (subject to t&c's) if the manometer does not meet your expectations. (We have sold hundreds of this product without issue) Regards, BES

Posted 11 months ago

BES.co.uk is rated 4.7 based on 7,198 reviews