BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,745 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Cyble™ Sensor with 5m Lead from BES It came without the screw required to fix it to the water meter. See the image to see what I had to do without the missing screw. Contacted BES to explain the problem on the 1st of May, and still no communication from them. Very, very poor. I will think twice before ordering from them again.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We have checked with our Technical team and this product does not come with a screw. (Itron do not supply BES with a screw when they supply us with their product) Regards, BES

Posted 1 week ago

“I made payment on the 28th from my company's Revolut Business account, I attach the transaction statement, I have received no confirmation no tracking details. Please let me know what is happening My name is Panayiotis , Panayiotis Makedonas, my email is panayiotis@country-rose.com.cy>”

Helpful Report

Posted 2 weeks ago

Hi Panayiotis Makedonas, apologies for the delay. We note that a member of the BES team has been in contact with you to sort (and arrange courier tracking) for your delivery to Cyprus. Thanks again for using BES. Regards, BES

Posted 1 week ago

“Delivery was terrible, parts missing and the part that did arrive was damaged. Not blaming BES. Had to use the part that did arrive as the customer was sick of waiting”

Helpful Report

Posted 1 month ago

Hi David Raper, thank you for your feedback. We are really sorry about what happened. All our couriers are instructed to be very careful with their deliveries especially awkward shape/sized items but on occasions mishaps can happen. We do provide a returns service for items damaged in transit, however, it seems as you've explained you did not wish to delay your customer and used the part. Once again we can only apologise. BES Ltd.

Posted 1 month ago

“I’ve been an account holder for over 10 years, which makes this experience even more disappointing. Recently, I’ve been let down by unreliable delivery timescales and missed scheduled collections. To make matters worse, I raised a complaint via email and received no response at all. It gives the impression that customer loyalty isn’t valued and that existing customers are being overlooked. I hope the company takes this feedback seriously and improves both its service reliability and customer support.”

Helpful Report

Posted 1 month ago

Hi, firstly we must thank you for your 10 years of loyalty, it really is appreciated and is never something we ever take for granted. However, we also note your feedback re. deliveries. Please note we always strive for perfection and so your comments are disappointing to read. We log all instances, as outlined, with our couriers. They have let us both down on this occasion, apologies (thankfully very rare). We also note that a BES team member responded to your email on 10th April at 15.14hrs arranging collection for 13th April via DPD. Your return was receipted yesterday, and your credit was then issued. Should any matters remain outstanding then please contact our customer services who will be happy to help. Regards, BES Ltd

Posted 1 month ago

“I am annoyed & disapointed. I not only advised on line that my item was to be lef & my porch but also advised the man who called me on my mobile to advise my product would be late. I told him & he made a note that the item was to left behind the bin in the part enclosed porch. Instaed it was left with my neighbour who I dont talk to!!”

Helpful Report

Posted 1 month ago

Hi Paul - I apologise for the delay in your parcel which has resulted in it being left with your neighbour - some couriers may need a signature upon delivery hence why it was delivered to a neighbour. If you'd like to get in touch via customerservices@bes.co.uk, we can investigate as to why it was late and if you are entitled to any delivery charge refunds. BES Ltd.

Posted 1 month ago

“This review is aimed at customer service after buying very rude person I dealt with. Sales always great Technical always great.”

Helpful Report

Posted 1 month ago

Good afternoon, I am extremely sorry to hear that you have had a negative experience with someone over the phone. We pride ourselves in our 50 years of professional customer service, I have forwarded this onto all teams to ensure this does not happen again in the future. Thank you, BES Ltd

Posted 1 month ago

“I am SO - SICK of their adverts! Never mind the "house wives' choice" guy in the warehouse or the guy in the pub or the football spectators or the couple in the gym... what the hell have dinosaurs or being stuck on a train track got to do with anything?! Oh yeah - the 'big stuff' I deal with all the time... hiding from dinosaurs! I have seen all of them THOUSANDS of times, on EVERY video I watch on YouTube and I've HAD IT. The only reason I bought what I bought is because they are the only people that sell it. Otherwise, I have a "no BES" policy. Sort out your advert targeting levels!”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. In terms of our product range we are glad that you were able to source what you needed because nobody else sells it. BES pride themselves on a wide range of products with stock levels maintained so we don't let customers down. However, regarding your comments relating to 'adverts' please note that this is a personal choice and you are able to control on your side via your personal choice of web browsers etc. To stop receiving targeted ads on YouTube, please disable your own personalized ads in your Google Account settings. This stops Google from using your search and browsing history to target ads. Desktop/Mobile: Go to your Google Account settings and navigate to Data & privacy. Find Personalized ads (or My Ad Center) and select Turn off. Note: You will still see ads, but they will not be based on your interests. We hope this helps. Regards, BES

Posted 1 month ago

“All good with order and delivery but Anaylser doesn’t work and now trying to get it back to Kane for repairs hasn’t been easy”

Helpful Report

Posted 2 months ago

Hi Dominic Noonan, Thank you for your feedback. We are sorry to hear about your Kane analyser not working (VERY unusual) however, my colleague informs that Kane will investigate and will sort this for you. Please advise us customerservices@bes.co.uk if it continues to not be easy with Kane. Regards, BES

Posted 2 months ago

“Unfortunately they didn't fulfill their next day delivery (ordered Friday for Monday) and so the job had to be postponed.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We are really sorry that on this occasion our courier has let us both down. Thankfully this is very rare as our next day fulfilment metrics are consistently very high. We also note that from your private email address (used to post this review) that you have purchased from us on 49 separate occasions. We thank you for your loyalty and can only apologise that your order on Friday was delayed. Apologies. BES Ltd

Posted 2 months ago

“Ordered 3m of stainless tube. It arrived badly bent. Phoned BES who shipped replacement tube overnight - very impressive. However the replacement tube was also badly bent. Basically the packaging they are using is totally inadequate and disintegrates during transit.”

Helpful Report

Posted 2 months ago

Hi John Corrall, Thank you for your feedback, we are very sorry that your experience falls well below our usual high standards. We have made our warehouse manager aware, so that we can address this. If you need a further replacement please contact customerservices@bes.co.uk Apologies. BES Ltd

Posted 2 months ago

“No good policy because there is not window of cancell order and not good for refurn even. Good only to sell Regards Nitin”

Helpful Report

Posted 3 months ago

Hi Nitin Kerai, please note we do have a clear returns policy in place at BES. Please email customerservices@bes.co.uk and they will arrange for a return/refund. Regards, BES

Posted 3 months ago

“Ordered for next day delivery as I urgently needed it, 5 days later arrived. Item was left outside my property despite me being at home. When I did get the item the box had clearly been opened, the seal broken and someone’s writing on the installation guide ? It did say on the box to return if seal broken but as I say it was urgent - I would have returned otherwise - disappointed mainly with courier but also that box had been opened”

Helpful Report

Posted 3 months ago

Good morning David - Thank you for your feedback, our apologies for the delay in your parcel - in order for us to get this issue sorted for you as quickly as we can could you please email customerservices@bes.co.uk with your order number. We hope to get this resolved for you as soon as possible, Kind Regards, BES Ltd

Posted 3 months ago

“Bought the kane 158 flue gas analyser, delivery was delayed, and within 48 hours of purchase the item was reduced by over £40 so I'm not a happy customer”

Helpful Report

Posted 3 months ago

Hi Francis, Thank you for your feedback, and we're sorry for the frustration caused by the delivery delay and subsequent price reduction. Our prices can occasionally change due to timed promotions, and unfortunately we’re not always able to notify customers in advance. We genuinely appreciate your purchase and your comments, and we’ll take this on board as we work to improve our service. If you’d like to discuss this further, please feel free to contact our customer service team. Kind Regards, BES Ltd

Posted 3 months ago

“Products great, delivery not”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We are pleased that you state our products are great. However, you've said the opposite regarding your delivery, please could you elaborate so that we can further improve our customer service. Apologies. BES

Posted 3 months ago

“I ordered the wrong item, and called customer services straight away and the only option was to continue with the order. The order was delivered fast but the returns process is very slow and still waiting for a refund... customer services have been good in responding but still waiting for my £. I wish I ordered from a different supplier which is more flexible.”

Helpful Report

Posted 4 months ago

Hi Robert Minshull, please note that your refund will be issued today (please allow time for your bank to process) We are pleased that your goods were delivered fast, it is just a shame that you ordered the wrong item. We are also pleased that our customer services were helpful in their responses to you to facilitate your collection. Regards, BES

Posted 3 months ago

“wrong size valve sent .i did not check size drove all the way to the centre of London to fit it to find it was the wrong size”

Helpful Report

Posted 4 months ago

Hi Dave Heaffey, thank you for your feedback. We are really sorry about this, thankfully a 'misspick' is a very rare occurrence. Please contact our customer services team who will replace the item. Apologies once again. Regards, BES

Posted 4 months ago

“Courier services terrible managed to deliver 3rd time lucky with lots of phone calls, order was thrown in a box and delivered dented and loose, Customer services very slow at replying, still waiting for a response, no urgency what so ever”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We are pleased that you received your order but can only apologise that your experience falls well short of our usual high standard. Your comments are noted re. our courier and our customer services team and will be addressed internally. Apologies. BES

Posted 5 months ago

“had to wait 30 minuets for order to be picked,no cash ,only online,wont be using again due to no cash being accepted.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Please note that due to our vast stock range and huge product portfolio 30 minutes is the quickest that we can pick and serve from our large warehouse. Also please note we advertise the 30 minutes on our website, catalogue and all our promotions. We accept payment online to make the collection process as quick as possible for our customers. Regards, BES

Posted 5 months ago

“Delivered promptly but I ordered the wrong item so followed their instructions for a return and have been ignored after 3 seperate attempts to email them. Will try calling now but think they need to make sure their own instructions are either correct or followed at their end!!!”

Helpful Report

Posted 5 months ago

Hi David Monger, thank you for your feedback. We are pleased that your order arrived promptly albeit you ordered the wrong item. Please note that we have sent you a Royal Mail returns label today. Regards, BES

Posted 5 months ago

“In spite of paying for next day delivery it was late and at some point before delivery it got damaged and return to couriers depot. 1 week later, still no goods, no refund and no communication apart from what I’ve initiated. Pretty shoddy customer service to be honest.”

Helpful Report

Posted 5 months ago

Hi Russ Brinkman, thank you for your feedback. We are very sorry that your order was damaged in transit and for the subsequent delay dealing with your complaint. Your experience falls well short of our usual high standards. We see that a member of our team has telephoned you and has refunded the pre10.30 delivery charge. Apologies once again. BES

Posted 5 months ago

BES.co.uk is rated 4.7 based on 7,745 reviews