BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,701 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used BES in the past,couldn't fault products and service,but on this occasion there were issues with faulty products and delivery,main reason for using BES is next day delivery,on this order it took working days,courier was more at fault than BES”

Helpful Report

Posted 1 week ago

Thank you for your feedback Graham Lee. We are pleased that you use us and can't fault our products and service. Sadly the courier has let us down on this occasion (thankfully rare) Of course we raise instances like this when we meet our courier team, to discuss their performance and service delivery metrics. Apologies once again. BES

Posted 1 week ago

“I ordered a TPI printer on 04/10/25 I hadn’t received it and emailed on 08/10/25 and was informed the order had been cancelled. And to expect a refund within 3-5 days ( fair enough these things happen) I have since emailed a further 3 times regarding the refund and I haven’t had a response to any of the emails. I find this lack of communication to be a bit concerning as I am waiting on the refund so I can purchase the newer printer from elsewhere. Again the lack of communication is really frustrating”

Helpful Report

Posted 2 weeks ago

Hi Martin McGuinness, we are really sorry for the delay you have experienced re. refund as it is much longer than normal and falls short of our usual high standard of customer service. Please note that your refund was processed on the 28th October (please allow a couple of days for your bank to clear funds) Apologies. BES

Posted 1 week ago

“I want to stress this is how I feel about my experience and acknowledge that had I ordered all the components I needed, then I wouldn't have had an issue. However, I've given 2 stars because of the inflexibility demonstrated when I asked for help after the items had been delivered and I realised I needed another component to fit the pieces together. Yes, this was 100% my fault but I felt there was an opportunity to help me out. When I emailed to ask if they would waive the delivery fee for the small and lightweight pieces I didn't order, I received no reply. When I called, the agent immediately said I'd have to pay the delivery again. I could be wrong but I didn't feel he tried to find a way to help. Maybe it's designed for tradespeople (who know what is needed and wouldn't make my mistake) but I felt let down as a lay person. I'll not make another purchase from BES given this experience”

Helpful Report

Posted 2 weeks ago

Good afternoon, I deeply apologize for how you feel regarding your ordering experience with us. We have an on site technical department for all technical queries; they are on hand 9-5pm each work day to assist with such queries. Unfortunately a delivery fee would be charged for every order under £50. In the future if you ever need help you can call our technical department on 0121 322 6400 and press option 3 for product enquiries; or make a technical request here - https://www.bes.co.uk/technical-request/ Kind Regards, BES Ltd.

Posted 2 weeks ago

“Extremely long pickup time for small number of simple items, items were present at pickup counter for a long time, attendant waited the full half hour before spotting items and handing over, waste of time, will not use pickup facility again, only delivery.”

Helpful Report

Posted 2 weeks ago

Good afternoon, We deeply apologize you experienced a long wait time. This isn't our usual standard, we have let the relevant departments know to ensure this does not happen again. Kind Regards, BES Ltd.

Posted 2 weeks ago

“I purchased a printer for my flue gas analyser my order was cancelled due to not being in stock and no longer available.I never received any notification regarding this cancellation and had to follow up with an email to check the status of my order it was only then I found out that the order was cancelled. I was then informed I should receive a refund within 5 days of my email ( not the date of cancellation) and over a week later I still haven’t received any refund. I again emailed this morning and now after 5pm I still haven’t had a response. I understand things can go wrong but I am waiting for the refund so I can purchase elsewhere. Unfortunately I am not overly impressed.”

Helpful Report

Posted 3 weeks ago

Good afternoon, We deeply apologize for this mishap. It seems due to a technical difficulty we were unable to notify you of an item ordered which went onto a back order as we did not hold stock. A member of the team should of been in contact late last week to arrange this refund with you. Kind Regards, BES Ltd.

Posted 2 weeks ago

“Not as expected, Product is fine but measument is confusing also there is no diagram for the measument showing on your website which will confused all customers.”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. We take our customer service very seriously so it would be great to know which product that you are referring to? (there were a lot of different products on your order) Regards, BES

Posted 1 month ago

“UNABLE TO GET INVOICES, THEY HAVE JUST STOPPED COMING THROUGH AUTOMATICALLY, HAVE CONTACTED BES - NO RESPONSE HAVE REQUESTED COPY INVOICES - NO RESPONSE”

Helpful Report

Posted 1 month ago

Hi Shaun, apologies about this. Rest assured one of the team will be in contact with you very shortly to resolve. Regards, BES

Posted 1 month ago

“Bought the 30mb manometer looked okay on the net,however you get what you pay for. Cheap rubbish worst I've ever had.”

Helpful Report

Posted 8 months ago

Hi Keith, thank you for your feedback. Please contact our customer services team customerservices@bes.co.uk who will issue a refund (subject to t&c's) if the manometer does not meet your expectations. (We have sold hundreds of this product without issue) Regards, BES

Posted 8 months ago

“Can’t buy directly from counter, so I had to go online, website slow..I had to register..some how I ended up with extra item it wouldn’t let me take it off. because the site has become even slow. still can’t buy..because web site crashed just as I was about to pay. I started over again And did the same long process from the start and it crashed again.. Lady on counter had to call them up..eventually I got the item after about 40mins..”

Helpful Report

Posted 1 year ago

Thank you for your feedback M. Due to our huge product range (over 15,000 products in stock) we provide a collection point and not a trade counter. However, all stocked products are available in 30 mins. We clearly advertise this in our catalogue and online. Apologies for your slight delay @ 40 mins. Regards, BES

Posted 1 year ago

“Do not have the name of my company on the delivery address? anyone could’ve claimed that”

Helpful Report

Posted 1 year ago

Thank you for your feedback. However, we would like to help but you've left an anonymous review. Please could you email customerservices@bes.ltd.uk and we will investigate. Regards, BES

Posted 1 year ago

“item ordered was meant to arrive on 4th October, now 6th October and still no sign of parcel. Seems BES cant fulfil their commitments and this is the area they fall down on.”

Helpful Report

Posted 2 years ago

Apologies Stephen as we were let down by our courier. Thankfully this is an extremely rare occurrence. We successfully deliver thousands of parcels each week for 'next day' and have a reviews rating of 4.7/5. Apologies once again. BES

Posted 2 years ago

“I really thought this company is good but not. I had three bad experience with them. When they have taken many to deliver on time and didn’t deliver. The have option to deliver on Saturday and Sunday but the staff tell you we not guarantee that you can get it. Bette to tell you’ll get when … Is better to have one option and do it instead of five delivery options which you can’t guarantee”

Helpful Report

Posted 2 years ago

Thank you for your feedback. As your review is anonymous please could you provide your transaction id's so that we can investigate further. This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 2 years ago

“Delivery date late”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Please can you email marketing@bes.ltd.uk with some details so that we can investigate. Regards, BES

Posted 2 years ago

“not next day delivery as stated”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We successfully send out thousands of products each week, for next day delivery. We are very sorry that your order is one of the few that has been delayed by our courier. We apologise for the inconvenience. Regards, BES

Posted 2 years ago

“Although they had the parts next day delivery was a shambles took 3days ! Which then put me behind Then when it came the boxes were ripped and squashed! Luckily nothing damaged”

Helpful Report

Posted 2 years ago

Dear Justin, Thank you for your feedback. We were sorry to read your delivery to Bexhill-on-Sea took 3 days. Whilst we do not 'guarantee' next day delivery our fulfilment rate for next day is extremely high @ 98%. Sadly on this occasion our courier did not meet your expectations for which we can only apologise. However, we are very pleased to hear that your order arrived in full. We were also glad to read that our excellent packaging protected your goods during transit. Apologies once again. BES

Posted 2 years ago

“My parts have went to the wrong address in Belfast”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. Please note your goods were delivered to #8 (your account address) as per your instruction when placing your order. N.B Please note that when you place an order online you are able to amend your 'delivery' address if it is different to the 'billing' address (as you are not a first time customer you can edit your delivery address if required) Please contact one of our team if you would like some help to do this customerservices@bes.ltd.uk We apologise for any inconvenience. Regards, BES

Posted 3 years ago

“I can only presume that all the 5 star ratings are from customers new to BES as having been a loyal customer for over 11 years have been totally duped. As always with all my businesses, I have a look at other companies to compare rates and was quoted by my other suppliers more than half the rate quoted by BES. A field agent went into one of my shops and promised the manager that he would honour the prices quoted only to more than double them and as my employee docu-signed. Despite my complaints, BES will not do a thing and urge to look into thier past dealings with small businesses before signing. P.S the reason for 2 stars is that although not the cheapest stayed loyal and never before had an issue.”

Helpful Report

Posted 3 years ago

Mr Kearney, We are very confused by your review. We do not operate 'field agents' and can find no record of you on our database. (Please can you email marketing@bes.ltd.uk with your account number so we can verify) We can only assume that you have posted this review against the wrong company based on what you state above. If so please can you remove accordingly as this review is misrepresentative as we pride ourselves on an excellent all round service. Thank you for your understanding on this matter. Regards, BES

Posted 3 years ago

“I ordered a bulk purchase of Brittherm central heating pumps. The picture on website shows RED pumps. But BLACK pumps were supplied. No refund has been offered. I checked with Brittherm and have been advised that their pumps are now BLACK. So its poor communication. Bes website has still not been updated to show BLACK pumps. On the positive side, delivery was quick.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please note BritTherm recently changed the colour of selected products. The pumps purchased are exactly how they were delivered to BES. We apologise for any misunderstanding. Regards, BES

Posted 3 years ago

“My parcel was delivered to the shop for collection. When I went to get it I was told it hadn’t arrived, even though I had received notification it had. I returned a couple of days later and was told again it hadn’t arrived. After about 20 minutes discussion, the shop keeper found a parcel without a name on it, however BES written on the label. I was able to show them the invoice, which had a corresponding number. After 2 trips and some time I was eventually given my parcel. Please can you make sure you put a name on the label?”

Helpful Report

Posted 3 years ago

Sincere apologies. Our IT dept. have been made aware. Thankfully this is a rare occurrence. We are sorry for any inconvenience. Regards, BES

Posted 3 years ago

“Arranged for delivery at a local pickup point for next day delivery. No confirmation that the parcel was ready to be picked up. Had to go in and ask.”

Helpful Report

Posted 3 years ago

Hi Mr Stevenson, Thank you for your feedback. We are sorry that our courier did not notify you. However, we are pleased that your delivery arrived 'next day' during this very busy period as intended. Regards, BES

Posted 3 years ago

BES.co.uk is rated 4.7 based on 6,701 reviews