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BES.co.uk Reviews

4.7 Rating 6,369 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t buy directly from counter, so I had to go online, website slow..I had to register..some how I ended up with extra item it wouldn’t let me take it off. because the site has become even slow. still can’t buy..because web site crashed just as I was about to pay. I started over again And did the same long process from the start and it crashed again.. Lady on counter had to call them up..eventually I got the item after about 40mins..”

Posted 2 months ago

Thank you for your feedback M. Due to our huge product range (over 15,000 products in stock) we provide a collection point and not a trade counter. However, all stocked products are available in 30 mins. We clearly advertise this in our catalogue and online. Apologies for your slight delay @ 40 mins. Regards, BES

Posted 2 months ago

“Do not have the name of my company on the delivery address? anyone could’ve claimed that”

Posted 5 months ago

Thank you for your feedback. However, we would like to help but you've left an anonymous review. Please could you email customerservices@bes.ltd.uk and we will investigate. Regards, BES

Posted 5 months ago

“item ordered was meant to arrive on 4th October, now 6th October and still no sign of parcel. Seems BES cant fulfil their commitments and this is the area they fall down on.”

Posted 6 months ago

Apologies Stephen as we were let down by our courier. Thankfully this is an extremely rare occurrence. We successfully deliver thousands of parcels each week for 'next day' and have a reviews rating of 4.7/5. Apologies once again. BES

Posted 6 months ago

“I really thought this company is good but not. I had three bad experience with them. When they have taken many to deliver on time and didn’t deliver. The have option to deliver on Saturday and Sunday but the staff tell you we not guarantee that you can get it. Bette to tell you’ll get when … Is better to have one option and do it instead of five delivery options which you can’t guarantee”

Posted 8 months ago

Thank you for your feedback. As your review is anonymous please could you provide your transaction id's so that we can investigate further. This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 8 months ago

“Delivery date late”

Posted 1 year ago

Thank you for your feedback. Please can you email marketing@bes.ltd.uk with some details so that we can investigate. Regards, BES

Posted 1 year ago

“not next day delivery as stated”

Posted 1 year ago

Thank you for your feedback. We successfully send out thousands of products each week, for next day delivery. We are very sorry that your order is one of the few that has been delayed by our courier. We apologise for the inconvenience. Regards, BES

Posted 1 year ago

“Although they had the parts next day delivery was a shambles took 3days ! Which then put me behind Then when it came the boxes were ripped and squashed! Luckily nothing damaged”

Posted 1 year ago

Dear Justin, Thank you for your feedback. We were sorry to read your delivery to Bexhill-on-Sea took 3 days. Whilst we do not 'guarantee' next day delivery our fulfilment rate for next day is extremely high @ 98%. Sadly on this occasion our courier did not meet your expectations for which we can only apologise. However, we are very pleased to hear that your order arrived in full. We were also glad to read that our excellent packaging protected your goods during transit. Apologies once again. BES

Posted 1 year ago

“My parts have went to the wrong address in Belfast”

Posted 1 year ago

Hi, Thank you for your feedback. Please note your goods were delivered to #8 (your account address) as per your instruction when placing your order. N.B Please note that when you place an order online you are able to amend your 'delivery' address if it is different to the 'billing' address (as you are not a first time customer you can edit your delivery address if required) Please contact one of our team if you would like some help to do this customerservices@bes.ltd.uk We apologise for any inconvenience. Regards, BES

Posted 1 year ago

“I can only presume that all the 5 star ratings are from customers new to BES as having been a loyal customer for over 11 years have been totally duped. As always with all my businesses, I have a look at other companies to compare rates and was quoted by my other suppliers more than half the rate quoted by BES. A field agent went into one of my shops and promised the manager that he would honour the prices quoted only to more than double them and as my employee docu-signed. Despite my complaints, BES will not do a thing and urge to look into thier past dealings with small businesses before signing. P.S the reason for 2 stars is that although not the cheapest stayed loyal and never before had an issue.”

Posted 2 years ago

Mr Kearney, We are very confused by your review. We do not operate 'field agents' and can find no record of you on our database. (Please can you email marketing@bes.ltd.uk with your account number so we can verify) We can only assume that you have posted this review against the wrong company based on what you state above. If so please can you remove accordingly as this review is misrepresentative as we pride ourselves on an excellent all round service. Thank you for your understanding on this matter. Regards, BES

Posted 2 years ago

“I ordered a bulk purchase of Brittherm central heating pumps. The picture on website shows RED pumps. But BLACK pumps were supplied. No refund has been offered. I checked with Brittherm and have been advised that their pumps are now BLACK. So its poor communication. Bes website has still not been updated to show BLACK pumps. On the positive side, delivery was quick.”

Posted 2 years ago

Thank you for your feedback. Please note BritTherm recently changed the colour of selected products. The pumps purchased are exactly how they were delivered to BES. We apologise for any misunderstanding. Regards, BES

Posted 2 years ago

“My parcel was delivered to the shop for collection. When I went to get it I was told it hadn’t arrived, even though I had received notification it had. I returned a couple of days later and was told again it hadn’t arrived. After about 20 minutes discussion, the shop keeper found a parcel without a name on it, however BES written on the label. I was able to show them the invoice, which had a corresponding number. After 2 trips and some time I was eventually given my parcel. Please can you make sure you put a name on the label?”

Posted 2 years ago

Sincere apologies. Our IT dept. have been made aware. Thankfully this is a rare occurrence. We are sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Arranged for delivery at a local pickup point for next day delivery. No confirmation that the parcel was ready to be picked up. Had to go in and ask.”

Posted 2 years ago

Hi Mr Stevenson, Thank you for your feedback. We are sorry that our courier did not notify you. However, we are pleased that your delivery arrived 'next day' during this very busy period as intended. Regards, BES

Posted 2 years ago

“Product had clearly been opened and resealed with packing tape. All fittings inside had had the packets opened. Not a new item but sold as one”

Posted 2 years ago

“I've ordered from BES a few times and found the service to be great until now. I called up this morning because my delivery is now a week overdue and the lady on the phone was completely uninterested. I accept it's the courier's fault be she offered no solution or appology”

Posted 3 years ago

“ordered a hot water cylinder on the 11th May 2020, its now the 18th May 2020, still not received my cylinder, contacted B.E.S. on the 14thMay 2020, to be informed that the issue is with Tuffnells, the cylinder had been sent to the wrong depot, but the depot has crashed.”

Posted 3 years ago

“Hi, I bought a two ringed gas hob which is now acceptable. When I opened it the parts and screws all fell out. There was evidence that the hob had been returned by another purchaser before it was delivered to me. Screws were damaged (by being screwed in to hard previously). I managed to fix it with screws I have so I did not need to return it. I have made these comments so that management can improve BES internal quality procedures on checking itmes before they leave the warehouse, I hope it does.”

Posted 3 years ago

“on you contact us form someone needs to learn to spell. Last Nmae”

Posted 3 years ago

“Ordered on Friday and paid for Saturday delivery, the order was accepted. I realised it was Easter, so I checked on your website, only to find that the order would not come until Tuesday! Phoned back within two hours to cancel, but was told they could not and I would have to refuse it on delivery. The goods took until Friday to emerge which was much too late anyway.”

Posted 4 years ago

“I WAS SENT THE WRONG PRODUCT”

Posted 4 years ago

“At the moment I do not know if my order has been dispatched. I receive a copy of your invoice with a delivery date on it but no confirmation of dispatch. I have taken into account the Easter weekend but all other deliveries have been made on time. I am hoping that I receive my items soon.”

Posted 4 years ago

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BES.co.uk is rated 4.7 based on 6,369 reviews