BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,369 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order last week for delivery on Saturday. I just got a call today (Friday) saying that their courier doesn't deliver on a Saturday. They have had 6 days to contact me about this. Shocking service”

Helpful Report

Posted 6 months ago

Apologies Ben as we were let down by our courier. Thankfully this is an extremely rare occurrence. We successfully deliver thousands of parcels each week and have a reviews rating of 4.7/5. Apologies once again. BES

Posted 6 months ago

“Unfortunately a bad experience. Ordered 4 items on Wednesday afternoon expecting delivery Friday. 1st part of the order arrived on Friday. Phoned BES to be told the rest of the order should arrive on Monday. Monday comes, nothing arrives. Another phone call to be told it should be there tues. Tues lunchtime, nothing arrived. Phoned again and now told the courier has lost the parcels. I was told I could order the lost parts again, pay for them and wait for a refund of the original parts. Which I would of accepted if the parts could of been shipped for next day in the morning. Told this was not possible and I could be 2 to 3 days delivery. Total joke! You would think BES would try thier best to get the parts send considering I've waited almost a week. Now waiting on a refund!”

Helpful Report

Posted 7 months ago

Apologies. We are pleased that part of your order arrived on Friday as intended. However, due to the size of the 3m lengths of pipes you ordered a second courier was also used. It is very disappointing and out of our control that this courier has lost the second part of your order. (thankfully this is extremely rare) Of course we were going to reissue your lost goods but a delivery to Aberdeenshire is not a standard next day delivery and so you requested a refund. Your refund will be issued accordingly. Apologies once again. BES

Posted 7 months ago

“A competitive price and great next day delivery on the Saturday.”

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Posted 7 months ago

“Placed the order at 15:45 on a Tuesday. Arrived on site at 08:30 the following day!! Unbelievably quick service. Excellent products and competitive prices.”

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Posted 8 months ago

“The ordering system was easy to operate. We paid for a. m. Delivery. The delivery was simply as requested. In essence B. E. S. completed our order with a minimum of fuss. Regards and thanks. Waine Beaton Kobuk Ltd”

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Posted 8 months ago

“I really thought this company is good but not. I had three bad experience with them. When they have taken many to deliver on time and didn’t deliver. The have option to deliver on Saturday and Sunday but the staff tell you we not guarantee that you can get it. Bette to tell you’ll get when … Is better to have one option and do it instead of five delivery options which you can’t guarantee”

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Posted 8 months ago

Thank you for your feedback. As your review is anonymous please could you provide your transaction id's so that we can investigate further. This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 8 months ago

“First time customer. Took 2 deliveries over 3 days to get all the 'next day' order. Broken part delivered. Three emails to report problem - no response. Two calls to 'customer service' - both cut off as I tried to explain the issue and see if a return or refund is possible. It's clear you don't want to resolve the issue - so I won't be using you or recommending you in the future.”

Helpful Report

Posted 9 months ago

Dear Jim W, Thank you for your feedback although it is not what we wish to read. We are very sorry about your experience. Thankfully instances like the one you outline are very very rare. Rest assured we take our customer service very seriously so thank you for bringing the above to our attention. Apologies once again. Regards, BES

Posted 9 months ago

“they seem quite efficient with quick despatch. delivery came outside of the stated time scale but no big problem”

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Posted 1 year ago

“Great prices, very fast delivery”

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Posted 1 year ago

“Great service”

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Posted 4 years ago

“Great Service as usual”

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Posted 4 years ago

“Did have a negative experience with BES a number of years ago and have not used them since now. I must say, the service has been 5 stars and the range of products and competitive prices are excellent. I will be using them a lot more now.”

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Posted 5 years ago

“Arrived in super-quick time and exactly what we wanted - so description on website was very easy to follow. Many thanks.”

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Posted 5 years ago

“On time delivery as promised. Exactly as described. Very good quality. Fair price. What's not to like? Excellent all round.”

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Posted 5 years ago

“Used a few times - service has allways being as one would expect in terms of meeting orders, delivery etc. However, I've given 5* (vey rare for me!) because recently I ordered a fairly expensive item incorrectly - totally my fault. I rang and explained, was asked to order the correct item and a free returns label would be included; it was and the refund for that was actioned as soon as they received the return. So an error which was totally mine was met with total friendlyness and cooperation from BES with, most importantly, no additional cost. Thank you BES.”

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Posted 5 years ago

“Arrived fast and well priced”

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Posted 5 years ago

“Very prompt delivery and excellent service”

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Posted 5 years ago

“Excellent as previously. A small order but perfectly executed. Even the items not in stock arrived the same day. What more can I say?”

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Posted 5 years ago

“Good price, quick delivery and no hassle.”

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Posted 6 years ago

“Great web site to find the write part. Service fast and departed same day, just the delivery of part somewhat slow, but in saying that it arrived when stated.”

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Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,369 reviews