BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We can see a change in your business.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 2 weeks ago

“Placed an order with BES recently and it didn’t go quite to plan. My delivery was delayed by four days, and when it finally turned up it had been reboxed by DPD because the original packaging wasn’t up to the job. By that point the box had been damaged and a few small items were missing. I phoned BES and was told to email photos, which I did straight away, but I’ve not had any response since. It’s only about a tenner’s worth of parts, but it’s still money I’ve lost and the lack of follow-up isn’t great. Shame really, because when BES get it right they’re usually spot on. This time though, the experience fell well short.”

Helpful Report

Posted 3 weeks ago

Thank you for using BES. However, we are sorry that we have let you down on this occasion. We have regular meeting with our couriers so that we can discuss performance. Clearly your package has been damaged by DPD hence the delay and DPD re-boxing. Thankfully instances like this are very rare indicated by our overall 4.7/5 review total score. Apologies. BES

Posted 2 weeks ago

“I ordered 10 1/2" BSP fittings which arrived on time. It would have been nice to get them delivered to the door rather than across the garage path. BES did't close the openend bag and DPD managed to both crush the parcel open en sling it into the woodstore (we were home, no ring) from where they dispersed. Thanks.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We were pleased to hear that your delivery arrived on time. However, it is disappointing that the courier seems to have damaged your parcel as you describe. Rest assured BES provide a 'returns' service should any deliveries get damaged. Please contact our customer services team for more details, if required. Regards, BES

Posted 3 weeks ago

“I’m happy with the product but the delivery was very expensive”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We are pleased that you are happy with your product. Please note that our delivery charge of £4.95 is very competitive within our sector. Plus delivery is FREE for all orders over £50. Regards, BES

Posted 3 weeks ago

“Love everything from the range of products to the pricing. Love the fact I have an actual brochure that I can keep in the van. Don't like the fact you don't notify when a product is out of stock or being delivered separately, I've been waiting for a week for one item.”

Helpful Report

Posted 3 weeks ago

Hi Martin Lewis, thank you for your feedback. We are disappointed that you've been waiting for an out of stock product and were not contacted. The relevant team have been notified. Thankfully instances like this are very unusual. However, we were very pleased to read that you "Love everything from the range of products to the pricing. Love the fact I have an actual brochure that I can keep in the van." Regards, BES

Posted 2 weeks ago

“Good product unfortunately could not live up to its next day delivery promise to Oban.”

Helpful Report

Posted 3 weeks ago

Hi Nick Proudman, thank you for your feedback. Please note as per our website and catalogue our delivery service is 2-3 days for Scottish islands and surrounding areas. Also please note we do not guarantee 'next day' but our delivery stats are currently 94% next day fulfilment for the majority of UK mainland (exceptions as per our web) We were very pleased that you rated your purchased product positively. Regards, BES

Posted 3 weeks ago

“Good stocks. You can find things here that you can't seem to find readily anywhere else. Docking two stars because they insist on using DPD who are by far the worst courier in rural Devon. However they did think to leave my package at the local collection point rather than take it back to the depot.”

Helpful Report

Posted 4 weeks ago

Hi, your feedback is noted and will be reviewed with DPD at our next joint meeting. We were pleased that your package was left at your local collection point rather than a potential delay via their depot. Regards, BES

Posted 3 weeks ago

“At the moment 3* Ordered new gauge,pipe and adapter for my candle making for Xmas presents. Unfortunately the set is made up by yourselves and one of the pieces is unavailable until late December😂 I have not cancelled my order as the quality looks good and the price is excellent. I hope to provide 5* in the future. Disappointed but prepared to wait.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We are really sorry that one of the set items is not currently available (this is very unusual and frustrating for us too, as we pride ourselves regarding our stock levels) We are pleased that you like the quality of the items received so far, for your candle making. Furthermore we thank you for your patience and understanding regarding the fulfilment of your order. Regards, BES

Posted 1 month ago

“I am a regular customer not very good service when collecting goods at the trade counter many times i hva been waiting up to hours also no washroom facilities. Need to have vending machines access to hot beverage.”

Helpful Report

Posted 1 month ago

Hi Mohammed Ali, Thank you for your regular custom and taking the time to provide feedback, it is appreciated. Regarding our 'collection point' we have made the area as comfortable as possible with the physical space that we have on site. However, we take on board your comments and we will further explore your suggestions. Please note that all collections are ready within 30 minutes, this allows the required time for processing and picking from our vast warehouse that stores the huge BES product range. Regards, BES

Posted 1 month ago

“company is ok but delivery courier DPD were shocking. Refused to deliver item unless I opened front door to take photo-no thanks. Left message saying I was out and couldn't deliver item. phoned BES and asked for refund on item - not their fault just let down by usuless courier service”

Helpful Report

Posted 1 month ago

Hi Colin Yates, thank you for your feedback. A photograph of the successfully delivered parcel has become standard practice for most couriers to help prevent disputes between customers, businesses and couriers (when a signature is not required). On the whole this process works for most people. Of course we will process your refund once the goods are returned, given your courier was unable to deliver on this occasion. Regards, BES

Posted 1 month ago

“Ordered 4 items, 2 arrived but 2 were to follow, nothing mentioned on order had to phone to find out the items won’t be shipped for another 2 weeks. Not BES usual standard. Not really acceptable.”

Helpful Report

Posted 2 months ago

“The product was good and the firm dispatched the goods on time. However the courier that they chose to use let them down. Delivery was due on Tuesday but was not delivered until late afternoon on Wednesday.”

Helpful Report

Posted 2 months ago

“No problem from BES side, but their delivery partner DPD were poor - had to chase twice.”

Helpful Report

Posted 2 months ago

Hi Robert Stuart, thank you for taking the time to make us aware. We are very sorry about this. We have regular meetings with our carriers to assess their service levels. Thankfully your experience is rare but rest assured we will highlight with DPD so that they can further improve their customer service. Regards, BES

Posted 2 months ago

“The company have a impressive range of products and the delivery is super fast. However, if you only want something costing 50 pence with no urgency , The delivery cost is still £4.95 plus vat. A shame really , I will look elsewhere until such time as I need other items to make thedelivery charge worth while.”

Helpful Report

Posted 1 year ago

Hi Jeff, thank you for your feedback. We are glad that you agree we have "an impressive range of products and the delivery is super fast" We achieve this with a great team and by using the best couriers. After consulting our customers the overwhelming response was that they needed tracking on their deliveries with excellent communications throughout the delivery process. We achieve this using carriers that are experts in their field and of course that service incurs a cost. Please note that we provide FREE delivery for ALL orders over £50. For other orders our delivery charge is very competitive within our sector. Regards, BES

Posted 1 year ago

“It will be good to update your list of collection points as my order was despatched to a shop that had shut down permanently.. I eventually got the order sent to home. Thanks.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We are sorry about that and will advise UPS that one of their collection points has closed. Apologies. BES

Posted 2 years ago

“The people on helpline are great...and the prices...pity I have to talk to customer service so much because the website is prehistoric. I have trade friends who won't buy bes because of this”

Helpful Report

Posted 2 years ago

Hi Mr Sewell, Thank you for your feedback. We are very pleased that you think our helpline and prices are great. However, we are very surprised that you think our website is "prehistoric". We have invested heavily in our website to provide the best service possible. Of course we are always open to suggestion and always looking for ways to further improve. Therefore please can you let us know what you (and your trade friends) don't like about our website via marketing@bes.ltd.uk We receive thousands of web orders each month and these orders are growing month on month but we realise that there is always room for improvement. We look forward to hearing from you. Regards, BES

Posted 2 years ago

“The item wasn’t delivered on time it was two days late”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry that our courier delivered two days later than you expected. Thankfully this is very rare as we successfully deliver thousands of products 'next day' each week. Regards, BES

Posted 2 years ago

“Only made a few orders with BES and was very satisfied with the products and service until my last order. Completed ordr on Sunday evening and should have had Tuesday delivery, didnt arrive. when it hadn't arrived by late Wednesday I sent them an e-mail to find out what had happened. An hour later received emails from them confirming despatch. Sorted. But there was acknolagement that I'd e-mailed them and no apology for delays. Poor customer service. Very dissapointed.”

Helpful Report

Posted 3 years ago

Thank you for your 3 star review Mr Miles. We were pleased to read that you are very satisfied with the orders you have placed with us. However, your most recent delivery experienced a slight delay via our courier. Thankfully this is a rare occurrence. BES apologises for any inconvenience. Regards, BES

Posted 3 years ago

“It's beyond me how an expensive item item like a gas analyser was delivered to me in inadequate packaging which cause the analyser probe to penetrate, and stick out of, the manufacturer's box. The analyser itself was in it's own cardboard carton (like a display carton), within the big box, and this was also burst. Who knows if the brown tape on the Kane box was original or not. Who knows what the small piece of anti-static bubblewrap was for, as it was loose in the box and not protecting the analyser. It seems unusual that Kane would send out a product, to BES, in such poor packaging. Let's hope it works and continues to work because that's kinda important to me.”

Helpful Report

Posted 3 years ago

Hi Alan, Thank you for your feedback. We are sorry the packaging was damaged in transit. Your feedback has been shared with our warehouse team. Rest assured your Kane analyser has a full guarantee and in the unlikely event there was a problem our customer services team would resolve it, to ensure that you were happy. Regards, BES

Posted 3 years ago

“great delivery etc , but your prices are not as cheap as expected , regards your competitors/ maybe stick to the sales and offers? , how do i get the promotion discounts ? delivery bob n which counts a lot , just wish i was not on nights ,,,,,,”

Helpful Report

Posted 3 years ago

Thank you for your review. We are glad that you think our delivery is great. We know we are very competitively priced with FREE delivery over £50. However, we take on board your comments. To help us further improve please could you provide some examples so that we can further compare & investigate as part of our continuous price checking. Regards, BES

Posted 3 years ago

BES.co.uk is rated 4.7 based on 6,886 reviews