BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,447 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a new cooker fitted and was advised we needed a safety blanking cap, told to go to the local BES, husband went and was told that we have to order on line, did that and then waited 20 mins for the part to be picked. Seems a bit of a long process when we knew what we wanted and then had to wait 20 mins.”

Helpful Report

Posted 2 days ago

Hi Louise, thank you for your purchase. We are pleased that your husband was able to source the correct gas blanking cap for your new cooker. BES operate from a vast 77,000 ft warehouse with over 15,000 products. We clearly state on our website and catalogue that collections will take up to 30 minutes to process (reduced from 1hr) so that items can be picked correctly from our warehouse locations. We understand your frustration and always strive to pick collection items as quick as is physically possible from within our huge warehouse distribution operation. Regards, BES

Posted 4 hours ago

“Good availability of products and they carry a wide range. The Website needs serious attention - searching is an absolute pain - either doesn't work, or comes up with random list of items without any sense e.g. it should be possible to search selectively for gas or water press fittings, they should have the most common fittings at the top, but, it is completely random e.g lists street elbows and 35mm/28mm fittings first -what! This was not designed by anyone who uses these products. You can select delivery date, but, they just ignore it and send next day when you are not home!!!”

Helpful Report

Posted 1 week ago

Hi Mark, thank you for your feedback. Please note that it is possible to select your preferred filters and facets when you action a search within our site. However, we recognise your comments and we are always striving to further improve all areas of our business. Thank you for your order. Regards, BES

Posted 1 week ago

“Product was has expected, however that was after I had to return a 22mm Inta Fill vale which was given to me and was wrong product. A different brand with different internal bore dimension. I was informed by your technical operative the 22mm Altecnic version was no longer available and the Inta Fill and Flush Valve was the only type available. I will not be buying any Inta fill valves due to the internal bore. I had to compromise and buy the 28mm version and then had reducing couplers.”

Helpful Report

Posted 1 week ago

Hi Kevin, thank you for your feedback. We are pleased that a member of our technical team was able to assist you. It can be a challenge for BES if a supplier withdraws a product from their range. We will always endeavour to replace the withdrawn item with an equivalent. We are sorry that in this instance that Inta did not match your particular needs. Regards, BES

Posted 1 week ago

“BES very good ordered on 29th Sept. but carriers terrible. Low cost delivery booked for Saturday 3rd Oct, delayed by carriers to Sunday 4th, then Monday 5th, then Tuesday 6th various excuses given. Then postponed by by me due to my availability until Friday 9th. Awful service, I would suggest not using DPD again. Still not received item yet so no further comment at this time!”

Helpful Report

Posted 1 week ago

Hi Mike, thank you for your feedback. We can only apologise, as such we have contacted the courier. An unspecified and unknown “operational difficulty” for the courier meant the goods did not go out for delivery on Monday and the next day DPD advise that you altered the delivery date to Friday 9 October. DPD advise if you want the goods tomorrow (Thursday 8 October) there is still time for change the delivery date via the “app” Apologies once again. Regards, BES

Posted 1 week ago

“Fittings were okay quality and arrived on time. The cost of these were absolutely ridiculous though and the express delivery was also expensive. It was the best part of £80 to deliver 2no 35x28mm brass irons....these are an 8 quid fitting tops. Also, the 28mm olives were damaged in both fittings.”

Helpful Report

Posted 1 week ago

Hi Joachim, thank you for your feedback. We are pleased that you received your items very quickly via our 'express delivery'. It is worth noting that we do not charge for delivery for orders greater than £50. However, 'express delivery pre 10.30' is a premium service that costs extra, as per your request. Also the fittings ordered are DZR and are competitively priced for that specification. Lastly we provide a returns service in the unlikely event that items sometimes can get damaged in transit. customerservices@bes.co.uk would be able to help regarding the damaged olives. Regards, BES

Posted 1 week ago

“Item arrived on time but all four jackets were split or cut right across the bottom ( photo of a jacket attached) so had to seal them with tape before fixing to hot water cylinder.”

Helpful Report

Posted 2 weeks ago

Thank you. Apologies about this. However, please note that we do operate a returns policy www.bes.co.uk/returns/ Regards, BES

Posted 2 weeks ago

“Great service and price as always, completely let down by DPD again!!!! I even downloaded their app as this is not their first time screwing up my workload/customer reputation. I couldn't find my parcel, was told it was delivered to somebody not me to a place not mine. Bring back UPS.”

Helpful Report

Posted 2 weeks ago

Hi Robert - Our deepest apologies - if you are still yet to receive your order please can you contact the sales/customer service team on 0121 322 6400. Thank you for your continued support - Kind Regards, BES Ltd

Posted 2 weeks ago

“Quick delivery, but my order didn’t come with any rubber washers for gas meter caps.”

Helpful Report

Posted 3 weeks ago

Thank you. Please contact customerservices@bes.co.uk regarding this matter. Regards, BES

Posted 2 weeks ago

“Producst are good and delivered on time. The customer name is never on the packaging so makes it difficult to locate on a busy site”

Helpful Report

Posted 1 month ago

“It’s still as flakey as ever”

Helpful Report

Posted 1 month ago

“Hard to write a review when we still haven't received the order . Carrier messaged to say we weren't in at 12.49 yesterday but , if he had checked , he would realise that we are a shop and were open from 9am until 4pm . I suggest you change your carrier .”

Helpful Report

Posted 1 month ago

Hi Ian Evans, thank you. We are aware that a member of our team rang you today. It seems there has been some confusion about which DPD delivery. We believe that everything has been resolved and if you did wish to remove this review due to the confusion that would be great. We have also asked reviews.io to remove. Regards, BES

Posted 1 month ago

“Delivery is great, some stuff pricey, website wasnt great to navigate struggled to find what i was looking for.”

Helpful Report

Posted 2 months ago

Hi Darren, thank you for your feedback. We are pleased that you think our delivery is great. However, we were surprised to read that you think we are pricey for some products and that you struggled to navigate our website. To help us learn more please could you possibly elaborate so we can investigate. Regards, BES

Posted 2 months ago

“Although the delivery and service were brilliant the plug supplied was a waste of time and doesn't fit. I see I'm not the first person to report this issue.”

Helpful Report

Posted 2 months ago

Thank you Carl Mison. We are pleased that your delivery and service were both brilliant. We have passed on your details re. the plug. Of course we do offer a returns service, please contact customerservices@bes.co.uk for more details. Regards, BES

Posted 1 month ago

“It was a day late due to dpd not bothering to try to deliver. Delivery time was between 2.30 & 3.30 the business closes at 5pm...got delivered at 10.30 then next day putting an extra journey & time on the job.”

Helpful Report

Posted 2 months ago

Hi John Lee, Thank you for your feedback. We are really sorry about the delay due to DPD, as you have already stated. Thankfully our next day delivery metrics remain very high but sadly we've both been let down on this occasion. However, we are pleased you received your order safely, albeit the morning after you expected delivery. Apologies. BES

Posted 2 months ago

“All was OK but there was 3 days delay in delivery,can't take granted next day delivery.”

Helpful Report

Posted 2 months ago

Hi Rakesh Chander, thank you for your feedback. We are sorry about the delay to your order (due to the courier) thankfully this is very rare and our 'next day delivery' metrics remain very high at +90% overall. We were pleased to hear that your order arrived safely after the delay and "all was ok". Regards, BES

Posted 2 months ago

“Last delivery I got incorrect regulators, this current delivery still has not arrived and I ordered it last week”

Helpful Report

Posted 3 months ago

Hi, we are really sorry about the delay. We note that your goods were delivered yesterday at 12.43. There was a delay with the courier network . The goods left BES on time. At this stage the reason for the courier related delay is unknown. Sincere apologies. BES Ltd

Posted 3 months ago

“Like the curate's egg. Some good, some bad. It would have saved an exchange of emails if the listing for the ring had included the information that the mounting rod size is M10. Did you delay the dispatch day to Thursday because I had put down Friday for the day of delivery? I had allowed 3 days because I know deliveries to NE Scotland rarely (Except Royal Mail, who often deliver parcels earlier than they predict) take less than that. You provide a large space for delivery instructions, but only allow very few letters to be typed in the space.The courier you use is not up to the job. They did not look at the delivery instructions you gave them. They then sent out a driver who clearly does not know the English language very well. When he eventually came, after you had contacted the courier because he had failed to deliver the parcel when I was in the house less than 7 feet from where he was expected to deliver it, (he came back late in the evening), he did not come to the back door to knock or ring, but stood several yards away calling out "hello" only just loud enough to be heard above the television. He looked very confused. On the plus side what I have received is just as I expected it to be, your response to my email request about the rod size was prompt and to the point and the person on the phone who dealt with the failed delivery was polite, helpful and did his job spot-on.”

Helpful Report

Posted 3 months ago

“The product is exactly how discribed and is great 5 stars - however i have reduce this to 3 stars due to the delivery experience. The package ( which is not lightweight) was left outside the front gate, with no attempt to ring the bell or knock the door. My partner was at home but she had no way of moving the item to a safer place - I would have expected a better from the driver, especially as it was private residenace”

Helpful Report

Posted 3 months ago

Hi Shane, thank you for your feedback. We are really sorry about that, the driver has let us both down. We do flag up instances like this, when we discuss service level performance with our carrier partners. We are very happy that you awarded the product 5stars. Regards, BES

Posted 3 months ago

“Each part had one compression nut missing and the corresponding olive. Wasn’t worth asking for then. To be sent separately so I got them from another supplier .”

Helpful Report

Posted 3 months ago

Hi John, we are very sorry about that customerservices@bes.co.uk will sort a replacement. Thankfully instances like this are rare. Apologies. BES

Posted 3 months ago

“Lots of adverts boasting next day delivery by 9pm but delivered a day late to Aberdeenshire.”

Helpful Report

Posted 4 months ago

Hi Mark Jones, thank you for your feedback. BES are based in Birmingham, West Midlands and so we state on our website that deliveries to the north of Scotland will take 2-3 days. However, we do successfully deliver thousands of orders 'next day' each week. We are pleased that your delivery to Aberdeenshire arrived safely in two days. Regards, BES Ltd

Posted 4 months ago

BES.co.uk is rated 4.7 based on 8,447 reviews