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BES.co.uk Reviews

4.7 Rating 6,369 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company have a impressive range of products and the delivery is super fast. However, if you only want something costing 50 pence with no urgency , The delivery cost is still £4.95 plus vat. A shame really , I will look elsewhere until such time as I need other items to make thedelivery charge worth while.”

Posted 1 month ago

Hi Jeff, thank you for your feedback. We are glad that you agree we have "an impressive range of products and the delivery is super fast" We achieve this with a great team and by using the best couriers. After consulting our customers the overwhelming response was that they needed tracking on their deliveries with excellent communications throughout the delivery process. We achieve this using carriers that are experts in their field and of course that service incurs a cost. Please note that we provide FREE delivery for ALL orders over £50. For other orders our delivery charge is very competitive within our sector. Regards, BES

Posted 1 month ago

“It will be good to update your list of collection points as my order was despatched to a shop that had shut down permanently.. I eventually got the order sent to home. Thanks.”

Posted 11 months ago

Hi, Thank you for your feedback. We are sorry about that and will advise UPS that one of their collection points has closed. Apologies. BES

Posted 11 months ago

“The people on helpline are great...and the prices...pity I have to talk to customer service so much because the website is prehistoric. I have trade friends who won't buy bes because of this”

Posted 1 year ago

Hi Mr Sewell, Thank you for your feedback. We are very pleased that you think our helpline and prices are great. However, we are very surprised that you think our website is "prehistoric". We have invested heavily in our website to provide the best service possible. Of course we are always open to suggestion and always looking for ways to further improve. Therefore please can you let us know what you (and your trade friends) don't like about our website via marketing@bes.ltd.uk We receive thousands of web orders each month and these orders are growing month on month but we realise that there is always room for improvement. We look forward to hearing from you. Regards, BES

Posted 1 year ago

“The item wasn’t delivered on time it was two days late”

Posted 1 year ago

Thank you for your feedback. We are very sorry that our courier delivered two days later than you expected. Thankfully this is very rare as we successfully deliver thousands of products 'next day' each week. Regards, BES

Posted 1 year ago

“Only made a few orders with BES and was very satisfied with the products and service until my last order. Completed ordr on Sunday evening and should have had Tuesday delivery, didnt arrive. when it hadn't arrived by late Wednesday I sent them an e-mail to find out what had happened. An hour later received emails from them confirming despatch. Sorted. But there was acknolagement that I'd e-mailed them and no apology for delays. Poor customer service. Very dissapointed.”

Posted 1 year ago

Thank you for your 3 star review Mr Miles. We were pleased to read that you are very satisfied with the orders you have placed with us. However, your most recent delivery experienced a slight delay via our courier. Thankfully this is a rare occurrence. BES apologises for any inconvenience. Regards, BES

Posted 1 year ago

“It's beyond me how an expensive item item like a gas analyser was delivered to me in inadequate packaging which cause the analyser probe to penetrate, and stick out of, the manufacturer's box. The analyser itself was in it's own cardboard carton (like a display carton), within the big box, and this was also burst. Who knows if the brown tape on the Kane box was original or not. Who knows what the small piece of anti-static bubblewrap was for, as it was loose in the box and not protecting the analyser. It seems unusual that Kane would send out a product, to BES, in such poor packaging. Let's hope it works and continues to work because that's kinda important to me.”

Posted 1 year ago

Hi Alan, Thank you for your feedback. We are sorry the packaging was damaged in transit. Your feedback has been shared with our warehouse team. Rest assured your Kane analyser has a full guarantee and in the unlikely event there was a problem our customer services team would resolve it, to ensure that you were happy. Regards, BES

Posted 1 year ago

“great delivery etc , but your prices are not as cheap as expected , regards your competitors/ maybe stick to the sales and offers? , how do i get the promotion discounts ? delivery bob n which counts a lot , just wish i was not on nights ,,,,,,”

Posted 1 year ago

Thank you for your review. We are glad that you think our delivery is great. We know we are very competitively priced with FREE delivery over £50. However, we take on board your comments. To help us further improve please could you provide some examples so that we can further compare & investigate as part of our continuous price checking. Regards, BES

Posted 1 year ago

“Electricity Box arrived today. Disappointed that both door pins were bent. Tried to straighten the brass spring pin but it snapped!”

Posted 2 years ago

Please can you contact customerservices@bes.ltd.uk and they will sort out the replacement pins for you. We are sorry for the inconvenience. Apologies. BES

Posted 2 years ago

“Great products but postage is a money making joke.”

Posted 2 years ago

Thank you for your feedback. Please note that our delivery fee is very competitive in the market place. Plus delivery is FREE for all orders over £50. Regards, BES

Posted 2 years ago

“Usual efficient service from BES but let down by UPS delivery. Despite giving clear instructions about where to leave goods UPS decided they’d come back the next day. Fortunately it wasn’t critical.”

Posted 2 years ago

Hi, thank you for your feedback. We will raise your comment with UPS at our next review meeting with them. We are very pleased that you like the usual efficient service from BES. Regards, BES

Posted 2 years ago

“I ordered I paid I received. If you review everything it starts to mean nothing.”

Posted 2 years ago

Hi Robert, Thank you for your feedback. We are glad you received your order. Reviews are very important to BES as we strive for excellent service with every order so that we can achieve a 5star review from all our customers. Regards, BES

Posted 2 years ago

“I am still waiting for my order to arrive tbat was expected 2 days ago.”

Posted 2 years ago

Thank you for your feedback. We apologise for the courier delay in what is an exceptionally busy period. Following an investigation we are aware that your goods have been delivered today and stored in your porch as you've verbally agreed with the courier driver. We are sorry for the inconvenience. Regards, BES

Posted 2 years ago

“Having ordered 4 items across a range of 3 products only 2 items were in stock. I was surprised to receive those 2 items the next day and a further item 2 days later, with one item yet to arrive. A simple message or phone call would have ascertained whether I could wait until all four items were in stock. This would have reduced deliveries from 3 to 1 and saved costs and cardboard for you. I applaud your desire to achieve next day delivery at all cost but some flexibility would save money with one phone call or even an in stock substitute.”

Posted 2 years ago

Hi Phil, Thank you for your feedback. We were very pleased that you received your order quickly and in full. Regarding your split deliveries, of course BES will always try and deliver in the most efficient manner. However, during current global conditions this is not always possible due to supply chain volatility. Product deliveries from some suppliers change daily. On rare occasions there are drifting delays from some suppliers due to product shortages and so we do not wish to delay the delivery of the items we have in stock. However, we take on board your comments. Please note that you were not charged for your extra deliveries. BES take packaging and the environment very seriously which is why we operate and comply with certification to bsi ISO 14001 environmental management. Regards, BES

Posted 2 years ago

“My order arrived promptly, however since then I've been receiving unwanted mail via post. I tried to contact them via their website - not possible. I tried to reset password for my account to stop receiving advertising brochures - not possible :-( I've tried fb - can't do that either.”

Posted 3 years ago

Hi Eva, Thank you for your feedback. We are very pleased that your delivery arrived promptly. We have received your request to opt out of receiving our marketing special offers. Rest assured that this has been actioned and your details removed from our system as per GDPR . Regards, BES

Posted 3 years ago

“Bes.com products are great, Customer service is fantastic. The biggest let down is the courier , UPS, absolutely useless, they turn up by the end of the day, no sooner than 5.30pm, for a building sites to receive plumbing and heating goods, that’s well too late, and then they drop the order to some random grocery shop for collection, not everybody is mobile , hence the delivery. So for that reason I Cannot rate it any higher.”

Posted 3 years ago

“BES have asked me to write a review before they’ve delivered my order. It’s been over a week since I placed the order so I’ll wait and post something when they eventually send it. I did get a phone call to say the product wasn’t in stock despite what their website originally indicated. Watch this space...”

Posted 3 years ago

“New website was very slow and quite frustrating, obviously you're having teething problems. On the order review it showed me the details of another customers order, invoice address, delivery address etc as well as mine”

Posted 3 years ago

“Unfortunately I’m still waiting for my order to be delivered over a week after the dispatch email which was on a next day delivery. I appreciate this is not the fault of BES and is down to the courier but I’ve emailed BES about this and have had no response from them so very disappointing.”

Posted 3 years ago

“Normally good,quick service Ordered 4 couplings this time for a job 1/2 way through and I found 1 of the compression couplings had not been machined properly and was useless, could not finish the job and caused an inconvenient delay”

Posted 3 years ago

“The items ordered arrived promptly. One of which was a ¾" Compression Olive which was not described as a BSP fitting. This meant that the internal diameter is not ¾". I was looking for olive to fit 18mm chrome pipe and expected the ¾" to convert to 19.1mm only to find the actual inside diameter to be 21.6mm. So, although I did not receive an incorrect item I feel it could be better described online.... I received great customer service and technical advice from the staff on contacting BES.... I would order from BES again.. Thanks”

Posted 3 years ago

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BES.co.uk is rated 4.7 based on 6,369 reviews