BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,736 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally a great company to deal with however i'm having continual issues with our other branches orders being put on our account which is a pain”

Helpful Report

Posted 1 week ago

Thank you for your feedback. It has been noted so that we can prevent this happening. Apologies. BES Ltd

Posted 1 week ago

“Way way way too much packaging for a one radiator valve !!!!! Please be more environmentally friendly.”

Helpful Report

Posted 2 weeks ago

Hi Alex Barclay, thank you for your purchase and for your feedback, noted. Rest assured BES take environmental issues very seriously indeed which is demonstrated by achieving (and maintaining) certification of BSI 14001 Environmental Management. Thanks again for bringing to our attention. Regards, BES

Posted 2 weeks ago

“Ive used BES for 20 years. Unfortunately of late the postage isn't much good anymore and lots of parts take longer to arrive as they were always next day.”

Helpful Report

Posted 2 weeks ago

Hi Joel Pugh, Firstly thank you for your custom for the last 20 years, it really is appreciated. We note your feedback re. deliveries. We are surprised to hear as our metrics are operating as per usual, 90-95% success for next day delivery. Re. your latest order placed on 20th April, it was split into 4 parcels and your confirmation email stated "weight & size restrictions, some delivery options might not be available". We note two parcels were delivered next day, with two more delivered 22nd April. We are sorry about the slight delay for two parcels but thankfully instances like this are rare. Regards, BES

Posted 2 weeks ago

“unfortunatley this tank is not as flexable as it needs to be can just fold in the top slightley but cant fit it through a hatch smaller than the bottom , its rigid .”

Helpful Report

Posted 3 weeks ago

“The pipe centres online didnt match the unit so the first fix was ruined”

Helpful Report

Posted 4 weeks ago

Hi Sam, we are sorry about this. Thanks for bringing to our attention, our purchasing and technical teams will be made aware of your comments. Also please note that we provide a returns policy so that customers can obtain a refund for unused/unwanted items, via our customer services team customerservices@bes.co.uk Apologies, BES Ltd

Posted 3 weeks ago

“The products were okay but very poor delivery.I wasted my time waiting the delivery. The driver never tried to do delivery .He just uploaded a picture of backside of building and I received a email that they missed me and needs to go to pick up my parcel 30 minutes away from my address. I went to pick up and the shopkeeper didn't want to give me my order because he said is not coming in app and other time I need to pay a fee to pick up. I am sorry to write that but this is realty.”

Helpful Report

Posted 1 month ago

“Misleading website - ended up ordering the wrong pump and accessories - twice ! Customer service was helpful in returning the order and advising on a better choice. However despite being offerered free postage on an order over £100 this payment was still applied. Clearly some room for improvement !”

Helpful Report

Posted 1 month ago

Hi Steve Rhenius, thank you for your feedback. It is unclear what you say is misleading about our website, please could you advise so that we can investigate. We note that you ordered a Grundfos UPS3 which is one of our best selling pumps. We are glad that you found our customer service helpful when returning your order and advising on a better choice for your needs. Please note that all orders over £50 are not charged for delivery. Regards, BES

Posted 1 month ago

“Excellent delivery, really good and responsive website but buy cheap but twice! 2/3rds of the connections i purchased leak , come apart under 3 bar pressure and had to be replaced with Plasson parts. I would not recommend these cheaper parts to any body ever”

Helpful Report

Posted 1 month ago

Hi Chris Dixon, thank you for your feedback. We are very pleased that you like our "Excellent delivery, really good and responsive website" however, we were disappointed to read your comments about the delivered products. Please note that the items purchased are manufactured to BS EN 12201. However, we have passed your feedback to our purchasing team. Regards, BES Update Our team noticed that within your order you have ordered Pipestock fittings but pipe stiffeners from the Polypipe range. Rather than the matching Pipestock stiffeners that we stock and are designed for the fittings you have purchased. This will almost certainly explain the leaks you experienced

Posted 1 month ago

“Parts sent swiftly and good quality. Problem was I ordered 2 solvent weld swept bends which were not sent. I contacted BES and advised and a pair of bends were sent out again very swiftly. But instead of receiving the ordered bends I was sent a pair of 90o bends which were push fit. Gave up and went elsewhere.”

Helpful Report

Posted 1 month ago

Hi Jeff Parker, Thank you for your feedback. We are disappointed and sorry to hear what happened. Our warehouse team have been advised so that we can investigate and make further improvements to our processes. We take our customer service levels very seriously (thankfully our picking errors are extremely low, however, we note your feedback to help further minimise) Apologies. BES Ltd

Posted 1 month ago

“Constantly being pestered to leave reviews by BES on every order my company place, just because my email is the registered point of contact. No idea if this part is any good, no idea on the quality, delivery status, packaging or anything. I'm just someone in the office thats been asked to order this. No point sending me review emails every order as I have no idea what the quality or reliability is like. Only thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers.”

Helpful Report

Posted 1 month ago

Hi Simon Morfey, thank you for your feedback. Apologies, we have noted and also removed you from the invite list. On a positive note we are very pleased that you like our service "One thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers" Regards, BES

Posted 1 month ago

“Equipment and processing good ,delivery poor ordered for saturday delivery didnt arrive till monday. Lost me the work at the weekend and had to rebook the work for later date”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're glad you like your products, however, it is really frustrating for us that your delivery was poor. Your feedback will be useful when we next meet with our couriers to discuss service levels. Thankfully instances like the one you experienced are not common. Apologies. BES

Posted 2 months ago

“The service was excellent and delivery was on time ,but just the plastic nut splits so easy didn't over tighten but 1 week later little split in it ,lucky I saved old one so could replace it think it's just quality of materials used in everything, so didn't know how to score .”

Helpful Report

Posted 2 months ago

Thank you Derek Woolfenden. We are pleased that you found our service and delivery to be excellent and on time. We note your comments re. plastic nut and our buying team will be informed. Regards, BES

Posted 2 months ago

“Order was incomplete, the rest of it never arrived ... what i received was ok (still waiting for the "to follow")”

Helpful Report

Posted 2 months ago

Hi Patrick Cannon, thank you for your feedback. We keep a huge range of products with vast stock, however, on rare occasions suppliers let us down. We are sorry that you are waiting on your back order but rest assured it will follow as soon as possible. Regards, BES

Posted 2 months ago

“product delivery was speedy, yet left at an unsafe place. Further I missed 1 item”

Helpful Report

Posted 3 months ago

Hi Bart Lakeman, We are pleased that your product was delivered speedily (regarding the one missed item please contact customerservices@bes.co.uk and they will investigate/sort for you) We note your comments re. the courier leaving your package in an unsafe place. We are very sorry that the driver did this as we stipulate with our couriers that they must adhere to our strict protocols. Regards, BES

Posted 3 months ago

“I ordered something and it was delivered. It's not that hard. Leave a review for goodness sake. Get a grip.”

Helpful Report

Posted 3 months ago

Thank you for your review. BES Ltd

Posted 3 months ago

“I did place an order from your website , which i was then told you couldn’t supply it. Maybe you should remove the product from your site , as it still shows the item.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We are very sorry about this and a full refund will be issued. We note that the item you ordered is flagged as 'discontinued' and of course it will be removed from our website. Regards, BES

Posted 3 months ago

“Hard to review items when i work in an office and I have not seen the item delivered or inspected the quality etc.”

Helpful Report

Posted 3 months ago

“Perfectly acceptable service. Could do with having better delivery options and including a VAT receipt with the purchases so that we don’t have to chase it and ask for it to be emailed separately on every order.”

Helpful Report

Posted 3 months ago

Hi Mike, Thank you for your feedback. Please could you email accounts@bes.co.uk with your account number and correct email address for invoices. This means we can ensure your details are updated correctly on our system and ensures VAT receipts are sent out automatically & quickly. Regards, BES

Posted 3 months ago

“My concern was with the delivery from DPD. The order was placed Tuesday for next day delivery. DPD sent a message to say delivery Thursday would be between 17.25 and 18.25. We were in and then received a message to say sorry our driver missed you ? I don't think they even tried! The parcel eventually arrived on Friday. Certainly not next day delivery.”

Helpful Report

Posted 3 months ago

Apologies. Thank you for your feedback and for alerting us about DPD. Thankfully this is a rare occurrence but nevertheless we will continue to review DPD performance at our next partnership meeting. Apologies once again. BES

Posted 3 months ago

“Unfortunately, this order was cancelled due do IOSS, had to buy elsewhere, but the refund was issued promptly”

Helpful Report

Posted 3 months ago

Hi Adrian Heron, we are sorry that your order was cancelled due to IOSS. We always issue refunds promptly and so we are glad that your payment was received quickly. Regards, BES

Posted 3 months ago

BES.co.uk is rated 4.7 based on 7,736 reviews