BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,443 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Misleading website - ended up ordering the wrong pump and accessories - twice ! Customer service was helpful in returning the order and advising on a better choice. However despite being offerered free postage on an order over £100 this payment was still applied. Clearly some room for improvement !”

Helpful Report

Posted 4 days ago

Hi Steve Rhenius, thank you for your feedback. It is unclear what you say is misleading about our website, please could you advise so that we can investigate. We note that you ordered a Grundfos UPS3 which is one of our best selling pumps. We are glad that you found our customer service helpful when returning your order and advising on a better choice for your needs. Please note that all orders over £50 are not charged for delivery. Regards, BES

Posted 4 days ago

“Excellent delivery, really good and responsive website but buy cheap but twice! 2/3rds of the connections i purchased leak , come apart under 3 bar pressure and had to be replaced with Plasson parts. I would not recommend these cheaper parts to any body ever”

Helpful Report

Posted 5 days ago

Hi Chris Dixon, thank you for your feedback. We are very pleased that you like our "Excellent delivery, really good and responsive website" however, we were disappointed to read your comments about the delivered products. Please note that the items purchased are manufactured to BS EN 12201. However, we have passed your feedback to our purchasing team. Regards, BES Update Our team noticed that within your order you have ordered Pipestock fittings but pipe stiffeners from the Polypipe range. Rather than the matching Pipestock stiffeners that we stock and are designed for the fittings you have purchased. This will almost certainly explain the leaks you experienced

Posted 4 days ago

“Parts sent swiftly and good quality. Problem was I ordered 2 solvent weld swept bends which were not sent. I contacted BES and advised and a pair of bends were sent out again very swiftly. But instead of receiving the ordered bends I was sent a pair of 90o bends which were push fit. Gave up and went elsewhere.”

Helpful Report

Posted 1 week ago

Hi Jeff Parker, Thank you for your feedback. We are disappointed and sorry to hear what happened. Our warehouse team have been advised so that we can investigate and make further improvements to our processes. We take our customer service levels very seriously (thankfully our picking errors are extremely low, however, we note your feedback to help further minimise) Apologies. BES Ltd

Posted 1 week ago

“Constantly being pestered to leave reviews by BES on every order my company place, just because my email is the registered point of contact. No idea if this part is any good, no idea on the quality, delivery status, packaging or anything. I'm just someone in the office thats been asked to order this. No point sending me review emails every order as I have no idea what the quality or reliability is like. Only thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers.”

Helpful Report

Posted 1 week ago

Hi Simon Morfey, thank you for your feedback. Apologies, we have noted and also removed you from the invite list. On a positive note we are very pleased that you like our service "One thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers" Regards, BES

Posted 1 week ago

“Equipment and processing good ,delivery poor ordered for saturday delivery didnt arrive till monday. Lost me the work at the weekend and had to rebook the work for later date”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're glad you like your products, however, it is really frustrating for us that your delivery was poor. Your feedback will be useful when we next meet with our couriers to discuss service levels. Thankfully instances like the one you experienced are not common. Apologies. BES

Posted 2 weeks ago

“The service was excellent and delivery was on time ,but just the plastic nut splits so easy didn't over tighten but 1 week later little split in it ,lucky I saved old one so could replace it think it's just quality of materials used in everything, so didn't know how to score .”

Helpful Report

Posted 4 weeks ago

Thank you Derek Woolfenden. We are pleased that you found our service and delivery to be excellent and on time. We note your comments re. plastic nut and our buying team will be informed. Regards, BES

Posted 3 weeks ago

“Order was incomplete, the rest of it never arrived ... what i received was ok (still waiting for the "to follow")”

Helpful Report

Posted 4 weeks ago

Hi Patrick Cannon, thank you for your feedback. We keep a huge range of products with vast stock, however, on rare occasions suppliers let us down. We are sorry that you are waiting on your back order but rest assured it will follow as soon as possible. Regards, BES

Posted 3 weeks ago

“product delivery was speedy, yet left at an unsafe place. Further I missed 1 item”

Helpful Report

Posted 1 month ago

Hi Bart Lakeman, We are pleased that your product was delivered speedily (regarding the one missed item please contact customerservices@bes.co.uk and they will investigate/sort for you) We note your comments re. the courier leaving your package in an unsafe place. We are very sorry that the driver did this as we stipulate with our couriers that they must adhere to our strict protocols. Regards, BES

Posted 1 month ago

“I ordered something and it was delivered. It's not that hard. Leave a review for goodness sake. Get a grip.”

Helpful Report

Posted 1 month ago

Thank you for your review. BES Ltd

Posted 1 month ago

“I did place an order from your website , which i was then told you couldn’t supply it. Maybe you should remove the product from your site , as it still shows the item.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We are very sorry about this and a full refund will be issued. We note that the item you ordered is flagged as 'discontinued' and of course it will be removed from our website. Regards, BES

Posted 1 month ago

“Hard to review items when i work in an office and I have not seen the item delivered or inspected the quality etc.”

Helpful Report

Posted 1 month ago

“Perfectly acceptable service. Could do with having better delivery options and including a VAT receipt with the purchases so that we don’t have to chase it and ask for it to be emailed separately on every order.”

Helpful Report

Posted 2 months ago

Hi Mike, Thank you for your feedback. Please could you email accounts@bes.co.uk with your account number and correct email address for invoices. This means we can ensure your details are updated correctly on our system and ensures VAT receipts are sent out automatically & quickly. Regards, BES

Posted 1 month ago

“My concern was with the delivery from DPD. The order was placed Tuesday for next day delivery. DPD sent a message to say delivery Thursday would be between 17.25 and 18.25. We were in and then received a message to say sorry our driver missed you ? I don't think they even tried! The parcel eventually arrived on Friday. Certainly not next day delivery.”

Helpful Report

Posted 2 months ago

Apologies. Thank you for your feedback and for alerting us about DPD. Thankfully this is a rare occurrence but nevertheless we will continue to review DPD performance at our next partnership meeting. Apologies once again. BES

Posted 2 months ago

“Unfortunately, this order was cancelled due do IOSS, had to buy elsewhere, but the refund was issued promptly”

Helpful Report

Posted 2 months ago

Hi Adrian Heron, we are sorry that your order was cancelled due to IOSS. We always issue refunds promptly and so we are glad that your payment was received quickly. Regards, BES

Posted 2 months ago

“Average, overpriced and making a living off everyone else.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. As we take all feedback seriously please could you provide more detail so we can take your review fully on board. Regards, BES

Posted 2 months ago

“I never received the product. It got send back to the depot . Please return the money into the account”

Helpful Report

Posted 2 months ago

Hi Jordan Evans, sincere apologies. Thank you for bringing this to our attention. A full refund is being issued today (15th), given the courier has let us both down. This is very rare and we are very sorry that it happened to you. Please allow time for your bank to process the refund. Apologies once again as your experience falls short of our normally excellent service. BES

Posted 2 months ago

“No idea about the quality of the products as I work in an office ordering parts for engineers. BES used to be quick and easy to place orders but have had multiple issues for the last few months with the website, getting stuck on the order, placing duplicate orders etc. Phoned BES about this long ago and they said there were no issues. We still have issues on multiple PCs at my place of work, using different internet browsers but still get the same issues that BES are adament dont exist. Getting harder and harder to place an order online but BES is always cheaper than other supplies, normally have items in stock and offer quick delivery.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. As we take all feedback seriously would it be ok if one of our team contacted you directly so that we can learn more about the points you raise? Regards, BES

Posted 2 months ago

“We can see a change in your business.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 4 months ago

“Placed an order with BES recently and it didn’t go quite to plan. My delivery was delayed by four days, and when it finally turned up it had been reboxed by DPD because the original packaging wasn’t up to the job. By that point the box had been damaged and a few small items were missing. I phoned BES and was told to email photos, which I did straight away, but I’ve not had any response since. It’s only about a tenner’s worth of parts, but it’s still money I’ve lost and the lack of follow-up isn’t great. Shame really, because when BES get it right they’re usually spot on. This time though, the experience fell well short.”

Helpful Report

Posted 4 months ago

Thank you for using BES. However, we are sorry that we have let you down on this occasion. We have regular meeting with our couriers so that we can discuss performance. Clearly your package has been damaged by DPD hence the delay and DPD re-boxing. Thankfully instances like this are very rare indicated by our overall 4.7/5 review total score. Apologies. BES

Posted 4 months ago

“I ordered 10 1/2" BSP fittings which arrived on time. It would have been nice to get them delivered to the door rather than across the garage path. BES did't close the openend bag and DPD managed to both crush the parcel open en sling it into the woodstore (we were home, no ring) from where they dispersed. Thanks.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We were pleased to hear that your delivery arrived on time. However, it is disappointing that the courier seems to have damaged your parcel as you describe. Rest assured BES provide a 'returns' service should any deliveries get damaged. Please contact our customer services team for more details, if required. Regards, BES

Posted 4 months ago

BES.co.uk is rated 4.7 based on 7,443 reviews