BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,208 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something and it was delivered. It's not that hard. Leave a review for goodness sake. Get a grip.”

Helpful Report

Posted 1 day ago

Thank you for your review. BES Ltd

Posted 1 day ago

“I did place an order from your website , which i was then told you couldn’t supply it. Maybe you should remove the product from your site , as it still shows the item.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We are very sorry about this and a full refund will be issued. We note that the item you ordered is flagged as 'discontinued' and of course it will be removed from our website. Regards, BES

Posted 1 week ago

“Hard to review items when i work in an office and I have not seen the item delivered or inspected the quality etc.”

Helpful Report

Posted 1 week ago

“Perfectly acceptable service. Could do with having better delivery options and including a VAT receipt with the purchases so that we don’t have to chase it and ask for it to be emailed separately on every order.”

Helpful Report

Posted 2 weeks ago

Hi Mike, Thank you for your feedback. Please could you email accounts@bes.co.uk with your account number and correct email address for invoices. This means we can ensure your details are updated correctly on our system and ensures VAT receipts are sent out automatically & quickly. Regards, BES

Posted 1 week ago

“My concern was with the delivery from DPD. The order was placed Tuesday for next day delivery. DPD sent a message to say delivery Thursday would be between 17.25 and 18.25. We were in and then received a message to say sorry our driver missed you ? I don't think they even tried! The parcel eventually arrived on Friday. Certainly not next day delivery.”

Helpful Report

Posted 3 weeks ago

Apologies. Thank you for your feedback and for alerting us about DPD. Thankfully this is a rare occurrence but nevertheless we will continue to review DPD performance at our next partnership meeting. Apologies once again. BES

Posted 3 weeks ago

“Unfortunately, this order was cancelled due do IOSS, had to buy elsewhere, but the refund was issued promptly”

Helpful Report

Posted 3 weeks ago

Hi Adrian Heron, we are sorry that your order was cancelled due to IOSS. We always issue refunds promptly and so we are glad that your payment was received quickly. Regards, BES

Posted 3 weeks ago

“Average, overpriced and making a living off everyone else.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. As we take all feedback seriously please could you provide more detail so we can take your review fully on board. Regards, BES

Posted 3 weeks ago

“I never received the product. It got send back to the depot . Please return the money into the account”

Helpful Report

Posted 3 weeks ago

Hi Jordan Evans, sincere apologies. Thank you for bringing this to our attention. A full refund is being issued today (15th), given the courier has let us both down. This is very rare and we are very sorry that it happened to you. Please allow time for your bank to process the refund. Apologies once again as your experience falls short of our normally excellent service. BES

Posted 3 weeks ago

“No idea about the quality of the products as I work in an office ordering parts for engineers. BES used to be quick and easy to place orders but have had multiple issues for the last few months with the website, getting stuck on the order, placing duplicate orders etc. Phoned BES about this long ago and they said there were no issues. We still have issues on multiple PCs at my place of work, using different internet browsers but still get the same issues that BES are adament dont exist. Getting harder and harder to place an order online but BES is always cheaper than other supplies, normally have items in stock and offer quick delivery.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. As we take all feedback seriously would it be ok if one of our team contacted you directly so that we can learn more about the points you raise? Regards, BES

Posted 4 weeks ago

“We can see a change in your business.”

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Posted 2 months ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 2 months ago

“Placed an order with BES recently and it didn’t go quite to plan. My delivery was delayed by four days, and when it finally turned up it had been reboxed by DPD because the original packaging wasn’t up to the job. By that point the box had been damaged and a few small items were missing. I phoned BES and was told to email photos, which I did straight away, but I’ve not had any response since. It’s only about a tenner’s worth of parts, but it’s still money I’ve lost and the lack of follow-up isn’t great. Shame really, because when BES get it right they’re usually spot on. This time though, the experience fell well short.”

Helpful Report

Posted 2 months ago

Thank you for using BES. However, we are sorry that we have let you down on this occasion. We have regular meeting with our couriers so that we can discuss performance. Clearly your package has been damaged by DPD hence the delay and DPD re-boxing. Thankfully instances like this are very rare indicated by our overall 4.7/5 review total score. Apologies. BES

Posted 2 months ago

“I ordered 10 1/2" BSP fittings which arrived on time. It would have been nice to get them delivered to the door rather than across the garage path. BES did't close the openend bag and DPD managed to both crush the parcel open en sling it into the woodstore (we were home, no ring) from where they dispersed. Thanks.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We were pleased to hear that your delivery arrived on time. However, it is disappointing that the courier seems to have damaged your parcel as you describe. Rest assured BES provide a 'returns' service should any deliveries get damaged. Please contact our customer services team for more details, if required. Regards, BES

Posted 2 months ago

“I’m happy with the product but the delivery was very expensive”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We are pleased that you are happy with your product. Please note that our delivery charge of £4.95 is very competitive within our sector. Plus delivery is FREE for all orders over £50. Regards, BES

Posted 2 months ago

“Love everything from the range of products to the pricing. Love the fact I have an actual brochure that I can keep in the van. Don't like the fact you don't notify when a product is out of stock or being delivered separately, I've been waiting for a week for one item.”

Helpful Report

Posted 2 months ago

Hi Martin Lewis, thank you for your feedback. We are disappointed that you've been waiting for an out of stock product and were not contacted. The relevant team have been notified. Thankfully instances like this are very unusual. However, we were very pleased to read that you "Love everything from the range of products to the pricing. Love the fact I have an actual brochure that I can keep in the van." Regards, BES

Posted 2 months ago

“Good product unfortunately could not live up to its next day delivery promise to Oban.”

Helpful Report

Posted 2 months ago

Hi Nick Proudman, thank you for your feedback. Please note as per our website and catalogue our delivery service is 2-3 days for Scottish islands and surrounding areas. Also please note we do not guarantee 'next day' but our delivery stats are currently 94% next day fulfilment for the majority of UK mainland (exceptions as per our web) We were very pleased that you rated your purchased product positively. Regards, BES

Posted 2 months ago

“Good stocks. You can find things here that you can't seem to find readily anywhere else. Docking two stars because they insist on using DPD who are by far the worst courier in rural Devon. However they did think to leave my package at the local collection point rather than take it back to the depot.”

Helpful Report

Posted 2 months ago

Hi, your feedback is noted and will be reviewed with DPD at our next joint meeting. We were pleased that your package was left at your local collection point rather than a potential delay via their depot. Regards, BES

Posted 2 months ago

“At the moment 3* Ordered new gauge,pipe and adapter for my candle making for Xmas presents. Unfortunately the set is made up by yourselves and one of the pieces is unavailable until late December😂 I have not cancelled my order as the quality looks good and the price is excellent. I hope to provide 5* in the future. Disappointed but prepared to wait.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We are really sorry that one of the set items is not currently available (this is very unusual and frustrating for us too, as we pride ourselves regarding our stock levels) We are pleased that you like the quality of the items received so far, for your candle making. Furthermore we thank you for your patience and understanding regarding the fulfilment of your order. Regards, BES

Posted 3 months ago

“I am a regular customer not very good service when collecting goods at the trade counter many times i hva been waiting up to hours also no washroom facilities. Need to have vending machines access to hot beverage.”

Helpful Report

Posted 3 months ago

Hi Mohammed Ali, Thank you for your regular custom and taking the time to provide feedback, it is appreciated. Regarding our 'collection point' we have made the area as comfortable as possible with the physical space that we have on site. However, we take on board your comments and we will further explore your suggestions. Please note that all collections are ready within 30 minutes, this allows the required time for processing and picking from our vast warehouse that stores the huge BES product range. Regards, BES

Posted 3 months ago

“company is ok but delivery courier DPD were shocking. Refused to deliver item unless I opened front door to take photo-no thanks. Left message saying I was out and couldn't deliver item. phoned BES and asked for refund on item - not their fault just let down by usuless courier service”

Helpful Report

Posted 3 months ago

Hi Colin Yates, thank you for your feedback. A photograph of the successfully delivered parcel has become standard practice for most couriers to help prevent disputes between customers, businesses and couriers (when a signature is not required). On the whole this process works for most people. Of course we will process your refund once the goods are returned, given your courier was unable to deliver on this occasion. Regards, BES

Posted 3 months ago

“Ordered 4 items, 2 arrived but 2 were to follow, nothing mentioned on order had to phone to find out the items won’t be shipped for another 2 weeks. Not BES usual standard. Not really acceptable.”

Helpful Report

Posted 3 months ago

BES.co.uk is rated 4.7 based on 7,208 reviews