BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,043 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last delivery I got incorrect regulators, this current delivery still has not arrived and I ordered it last week”

Helpful Report

Posted 3 weeks ago

Hi, we are really sorry about the delay. We note that your goods were delivered yesterday at 12.43. There was a delay with the courier network . The goods left BES on time. At this stage the reason for the courier related delay is unknown. Sincere apologies. BES Ltd

Posted 2 weeks ago

“Like the curate's egg. Some good, some bad. It would have saved an exchange of emails if the listing for the ring had included the information that the mounting rod size is M10. Did you delay the dispatch day to Thursday because I had put down Friday for the day of delivery? I had allowed 3 days because I know deliveries to NE Scotland rarely (Except Royal Mail, who often deliver parcels earlier than they predict) take less than that. You provide a large space for delivery instructions, but only allow very few letters to be typed in the space.The courier you use is not up to the job. They did not look at the delivery instructions you gave them. They then sent out a driver who clearly does not know the English language very well. When he eventually came, after you had contacted the courier because he had failed to deliver the parcel when I was in the house less than 7 feet from where he was expected to deliver it, (he came back late in the evening), he did not come to the back door to knock or ring, but stood several yards away calling out "hello" only just loud enough to be heard above the television. He looked very confused. On the plus side what I have received is just as I expected it to be, your response to my email request about the rod size was prompt and to the point and the person on the phone who dealt with the failed delivery was polite, helpful and did his job spot-on.”

Helpful Report

Posted 3 weeks ago

“The product is exactly how discribed and is great 5 stars - however i have reduce this to 3 stars due to the delivery experience. The package ( which is not lightweight) was left outside the front gate, with no attempt to ring the bell or knock the door. My partner was at home but she had no way of moving the item to a safer place - I would have expected a better from the driver, especially as it was private residenace”

Helpful Report

Posted 3 weeks ago

Hi Shane, thank you for your feedback. We are really sorry about that, the driver has let us both down. We do flag up instances like this, when we discuss service level performance with our carrier partners. We are very happy that you awarded the product 5stars. Regards, BES

Posted 3 weeks ago

“Each part had one compression nut missing and the corresponding olive. Wasn’t worth asking for then. To be sent separately so I got them from another supplier .”

Helpful Report

Posted 3 weeks ago

Hi John, we are very sorry about that customerservices@bes.co.uk will sort a replacement. Thankfully instances like this are rare. Apologies. BES

Posted 3 weeks ago

“Lots of adverts boasting next day delivery by 9pm but delivered a day late to Aberdeenshire.”

Helpful Report

Posted 1 month ago

Hi Mark Jones, thank you for your feedback. BES are based in Birmingham, West Midlands and so we state on our website that deliveries to the north of Scotland will take 2-3 days. However, we do successfully deliver thousands of orders 'next day' each week. We are pleased that your delivery to Aberdeenshire arrived safely in two days. Regards, BES Ltd

Posted 1 month ago

“I haven’t received my order yet?”

Helpful Report

Posted 1 month ago

Hi Jason, I'm sorry to hear you are yet to receive your order, in order to get someone at BES to help please can you call 0121 322 6400 and they will be able to help - Kind Regards, BES Ltd

Posted 1 month ago

“Delivery company let you down, so often this company says it attempted to deliver when that is not the case as in this instance. Plumber now can't fit it until next week.”

Helpful Report

Posted 1 month ago

Hi Caroline Chapman, thank you for your feedback. We are very sorry for the delay, as you say the courier has let you down (and BES) Thankfully this is very rare. We deliver thousands of products successfully each week, all next day. This is backed up by our very high review ratings. Rest assured we will relay your feedback when our management team meet with our couriers to assess performance metrics. Apologies, BES

Posted 1 month ago

“I bought the analyser expecting a 12 month calibration cert only to receive 9 months”

Helpful Report

Posted 1 month ago

Hi John Lewis, Thank you for your feedback and for your purchase. Please note that you will NOT lose out. Kane appreciate that when BES buy their analysers that they may not be sold immediately, therefore some shelf life is required when it comes to calibration. When it is time to calibrate your analyser, you will need to include a copy of your BES invoice, which will show the date of your purchase. Kane will then calibrate for 12 months, but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble for BES to provide a copy invoice at any point, should you not be able to find it when the time comes. We hope that this reassures you. Regards, BES

Posted 1 month ago

“Hi. My press fit fittings were good quality and price, but unfortunately you have charged me twice and cannot resolve this issue.”

Helpful Report

Posted 1 month ago

“The last few deliveries have failed to be deivered on the prommised day, let allone the paid delivery early time. The reason we use BES, is nor because of price, many items are significantly more expensive that the competition, but the reliability of delivery. This has significantly deteriated over the last couple of monts to be compleatly unreliable. Because of this, we are foced to use other suppliers that are more reliable for emergency deliveryies. Verry dissapinting, concidering the faultless reliability of the past.”

Helpful Report

Posted 1 month ago

Hi Brendon, thank you for your feedback. Your comments will be shared with the team. Please note that we pride ourselves on fantastic service and our service key performance metrics remain +94%. However, your comments are noted. Also our total reviews performance tracks at 4.6/5, so we are confident your experience is isolated. Apologies. BES

Posted 1 month ago

“Generally a great company to deal with however i'm having continual issues with our other branches orders being put on our account which is a pain”

Helpful Report

Posted 2 months ago

Thank you for your feedback. It has been noted so that we can prevent this happening. Apologies. BES Ltd

Posted 2 months ago

“Way way way too much packaging for a one radiator valve !!!!! Please be more environmentally friendly.”

Helpful Report

Posted 2 months ago

Hi Alex Barclay, thank you for your purchase and for your feedback, noted. Rest assured BES take environmental issues very seriously indeed which is demonstrated by achieving (and maintaining) certification of BSI 14001 Environmental Management. Thanks again for bringing to our attention. Regards, BES

Posted 2 months ago

“Ive used BES for 20 years. Unfortunately of late the postage isn't much good anymore and lots of parts take longer to arrive as they were always next day.”

Helpful Report

Posted 2 months ago

Hi Joel Pugh, Firstly thank you for your custom for the last 20 years, it really is appreciated. We note your feedback re. deliveries. We are surprised to hear as our metrics are operating as per usual, 90-95% success for next day delivery. Re. your latest order placed on 20th April, it was split into 4 parcels and your confirmation email stated "weight & size restrictions, some delivery options might not be available". We note two parcels were delivered next day, with two more delivered 22nd April. We are sorry about the slight delay for two parcels but thankfully instances like this are rare. Regards, BES

Posted 2 months ago

“unfortunatley this tank is not as flexable as it needs to be can just fold in the top slightley but cant fit it through a hatch smaller than the bottom , its rigid .”

Helpful Report

Posted 2 months ago

“The pipe centres online didnt match the unit so the first fix was ruined”

Helpful Report

Posted 2 months ago

Hi Sam, we are sorry about this. Thanks for bringing to our attention, our purchasing and technical teams will be made aware of your comments. Also please note that we provide a returns policy so that customers can obtain a refund for unused/unwanted items, via our customer services team customerservices@bes.co.uk Apologies, BES Ltd

Posted 2 months ago

“The products were okay but very poor delivery.I wasted my time waiting the delivery. The driver never tried to do delivery .He just uploaded a picture of backside of building and I received a email that they missed me and needs to go to pick up my parcel 30 minutes away from my address. I went to pick up and the shopkeeper didn't want to give me my order because he said is not coming in app and other time I need to pay a fee to pick up. I am sorry to write that but this is realty.”

Helpful Report

Posted 3 months ago

“Misleading website - ended up ordering the wrong pump and accessories - twice ! Customer service was helpful in returning the order and advising on a better choice. However despite being offerered free postage on an order over £100 this payment was still applied. Clearly some room for improvement !”

Helpful Report

Posted 3 months ago

Hi Steve Rhenius, thank you for your feedback. It is unclear what you say is misleading about our website, please could you advise so that we can investigate. We note that you ordered a Grundfos UPS3 which is one of our best selling pumps. We are glad that you found our customer service helpful when returning your order and advising on a better choice for your needs. Please note that all orders over £50 are not charged for delivery. Regards, BES

Posted 3 months ago

“Excellent delivery, really good and responsive website but buy cheap but twice! 2/3rds of the connections i purchased leak , come apart under 3 bar pressure and had to be replaced with Plasson parts. I would not recommend these cheaper parts to any body ever”

Helpful Report

Posted 3 months ago

Hi Chris Dixon, thank you for your feedback. We are very pleased that you like our "Excellent delivery, really good and responsive website" however, we were disappointed to read your comments about the delivered products. Please note that the items purchased are manufactured to BS EN 12201. However, we have passed your feedback to our purchasing team. Regards, BES Update Our team noticed that within your order you have ordered Pipestock fittings but pipe stiffeners from the Polypipe range. Rather than the matching Pipestock stiffeners that we stock and are designed for the fittings you have purchased. This will almost certainly explain the leaks you experienced

Posted 3 months ago

“Parts sent swiftly and good quality. Problem was I ordered 2 solvent weld swept bends which were not sent. I contacted BES and advised and a pair of bends were sent out again very swiftly. But instead of receiving the ordered bends I was sent a pair of 90o bends which were push fit. Gave up and went elsewhere.”

Helpful Report

Posted 3 months ago

Hi Jeff Parker, Thank you for your feedback. We are disappointed and sorry to hear what happened. Our warehouse team have been advised so that we can investigate and make further improvements to our processes. We take our customer service levels very seriously (thankfully our picking errors are extremely low, however, we note your feedback to help further minimise) Apologies. BES Ltd

Posted 3 months ago

“Constantly being pestered to leave reviews by BES on every order my company place, just because my email is the registered point of contact. No idea if this part is any good, no idea on the quality, delivery status, packaging or anything. I'm just someone in the office thats been asked to order this. No point sending me review emails every order as I have no idea what the quality or reliability is like. Only thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers.”

Helpful Report

Posted 3 months ago

Hi Simon Morfey, thank you for your feedback. Apologies, we have noted and also removed you from the invite list. On a positive note we are very pleased that you like our service "One thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers" Regards, BES

Posted 3 months ago

BES.co.uk is rated 4.7 based on 8,043 reviews