BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,632 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to buy from and a well managed next day delivery. Easy to do business with.”

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Posted 2 months ago

“Good value on most items, have been using ther services for many years now. When your busy its good to know you can just look up fittings and get delivered next day, no trips to merchants and these days not guaranted they have stock”

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Posted 2 months ago

“The 20 inch tail i ordered turned out be only 19 inches and that is from fitting to fitting. The 20 inch tail it is replacing is 21 inches from fitting to fitting. Which means I now have the bother of trying to return and order longer length. Also DPD the courier is absolute rubbish in this area. They never even get into my road . Inevitably after the first failed delivery I have to allocate a pist office 2 miles away for me to then go and collect.”

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Posted 2 months ago

Hi James, thank you for your feedback. We are sorry about this. Apologies, BES

Posted 1 week ago

“Excellent service, very quick to deliver, great company, and great product, thank you very much”

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Posted 2 months ago

“Products delivered timely, priced significantly below a local plumbing retailer and exactly what I needed for repair work 👍💪”

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Posted 2 months ago

“Great service.”

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Posted 2 months ago

“Quick delivery Good product Kept informed 👍🏻”

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Posted 2 months ago

“Very quick and fast delivery. Item as explained. Will buy again from this store.”

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Posted 2 months ago

“Good product, good price and well packaged and delivered on the day requested.”

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Posted 2 months ago

“Charge me £16 pounds for next day delivery unfortunately not arrived next day”

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Posted 2 months ago

Hi George, thank you for your order but we are surprised at your feedback. Our courier has provided photographic evidence confirming that the parcel delivered, received by X#Y#XX, on 01 Sep 2026 at 11:49. If you disagree please contact customerservices@bes.co.uk who will be able to assist. Regards, BES

Posted 2 months ago

“Quick delivery,fitted perfect,only took a couple of minutes”

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Posted 2 months ago

“Orders two parts and was able to pay for both but when the package arrived only one in and a note saying the rest to follow. A week on and still not arrived and no communication from the company to say what’s happening very frustrating why let me pay for something you don’t have in stock?”

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Posted 2 months ago

Hi Jason, thank you for your feedback. Re. your back order (this was highlighted online when you placed your order) we are pushing our supplier and stock is due in one week (this post written 8th Sept) We are really sorry about the delay but thankfully back orders are rare for BES. Of course we could issue a full refund if that is what you'd prefer - advising customerservices@bes.co.uk Regards, BES

Posted 2 months ago

“In stock competively priced late cut of for next day delivery with great choice of quality courier DPD. Excellent service”

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Posted 2 months ago

“Good seller”

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Posted 2 months ago

“Ordered new Dudley Vantage concealed cistern. Very efficient service and prompt delivery. Now installed.”

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Posted 2 months ago

“Air separator arrived with oval rather than round connections. phoned BES who answered promptly and offered to send replacement by priority shipping. they phoned later that day to say that the replacement also has oval connections and refunded the price paid. Ecellent service.”

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Posted 2 months ago

“First class service”

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Posted 2 months ago

“Very pleased with the service”

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Posted 2 months ago

“Great service after a water meter had 1" BSP threads that were not tapered so would not fit in the MDPE adapters. they went to the store, found the parts, checked i was not some mental case, agreed the parts did not fit, issued a note to the product manager that it was wrong then found a workaround, mailed the fix to me next day. OMG a company with actual "Customer Service" you know who you were, Tech desk and Sales desk, come on management pay rises all round! thanks again Rob”

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Posted 2 months ago

“Easy to order, fast dispatch & delivery, item brand new, item & delivery costs very reasonable, all good 👍”

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Posted 2 months ago

BES.co.uk is rated 4.7 based on 8,632 reviews