BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expecting goods Tuesday but didn’t arrive till Wednesday caused a few issues”

Helpful Report

Posted 1 week ago

“Product arrived promptly and was as specified. I am concerned regarding an attempted fraudulent transaction on my account and its possible correlation with a previous purchase from BES about a year ago. I purposely limit my electronic payments as I am sensitive to the possibility of fraud surrounding electronic monetary transactions. This most recent transaction was executed online. The previous transaction was via a phone operative I believe.”

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Posted 1 week ago

“Ordered as split lagging and only 2 lengths came split out the whole order 👎not your normal first class service ☹️”

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Posted 2 weeks ago

“Ordering the required items online was straightforward with some guidance from your easily accessible helpline. Box with all goods ordered arrived within 48 hours.”

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Posted 2 weeks ago

“Easy to order from and quick efficent delivery”

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Posted 3 weeks ago

“I received the goods i ordered”

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Posted 3 weeks ago

“I had problems with the parts ordered one item was broken and the other the parts were the wrong size but BEs listened and have refnded me the money.. I am sorry the order was not as I had hoped but I am happy to use BEs anytime in the future in the past I have not had any problems”

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Posted 3 weeks ago

“First time I have used BES and no complaints. Received the goods as requested and promptly.”

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Posted 3 weeks ago

“Would have been 5 stars had I received notification that my orderr had been despatched.”

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Posted 1 month ago

“Items were exactly as ordered thanks, delivery by DX was a day later than requested.”

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Posted 1 month ago

“Sorting out my loft and needed cold water tank and expansion tank lids and insulation jackets. Being an older house (1970s) lids seemed hard to come by but BES had just what I needed. Ordering was easy and delivered next day as promised. Dropped one star as incorrect cold water tank jacket was supplied (circular ordered but rectangular supplied). Was able to adapt so not worth returning.”

Helpful Report

Posted 1 month ago

“Item ordered arrived damaged but was resolved overnight with replacement and collection. Well managed customer service”

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Posted 1 month ago

“Placed an order for some down pipe brackets, delivery was about 4 working days, and the brackets arrived in good condition and was just what I was looking for, really pleased with the purchase.”

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Posted 1 month ago

“Normally a great end to end service but i expected to recieve my recent order the next day or the day after (Sat) but that didnt happen until Monday when i was leaving :( . Only 8mm pipe clips but nessesary for the job. Always supernice customer service.”

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Posted 1 month ago

“Communication and despsatch good . Delivery by DPD was not on time and lacked updated infrfmation”

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Posted 1 month ago

“All delivered on time in good condition”

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Posted 1 month ago

“A great range of products and a quick delivery service. I forgot to order re-enforcers for soft copper tube and they came very quickly without too high a post and packing charge”

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Posted 1 month ago

“Very quick”

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Posted 1 month ago

“The items I received was off very good quality and promptly delivered I would definitely use BES in the future”

BES.co.uk 4 star review on 17th October 2025

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Posted 1 month ago

“Good products Quick and easy to click and collect my order”

Helpful Report

Posted 2 months ago

BES.co.uk is rated 4.7 based on 6,886 reviews