BES.co.uk Reviews

4.73 Rating 5,786 Reviews
94 %
of reviewers recommend BES.co.uk
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.80 out of 5

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Anonymous
Anonymous  // 01/01/2019
had to deal with customer services everything sorted no drama top class
Helpful Report
Posted 8 hours ago
Heating Pump ordered 23/11 delivered 25/11 fitted 26/11 problem solved. Great service from BES great price and great to have solved the issue, have used them previously and would recommend them without equivocation.
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Posted 15 hours ago
Ordered two 4 metre soil pipes on back order as we were advised on the phone that it would be about a week. Three weeks passed and they still didn't have a delivery date. We said we didn't mind what length they came in as long as they totalled to 8 metres. The first two people I spoke to were extremely uninterested, rude and unhelpful. The third time I called up they said they could do this but it totalled to more than twice as much as the original order. Surely they should have provided some discount out of curtesy for the inconvenience caused of waiting for an item for three weeks which was clearly never going to be in stock?
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Posted 16 hours ago
Thank you for your feedback. We are very sorry to hear about your experience. Our very high standards have slipped on this occasion. Please note certain products including plastics are experiencing global shortages and this has impacted our stock levels. The situation changes on a daily basis. We were pleased you received an initial courtesy call advising of a delay. However, we were very disappointed to read of your experience following that. Rest assured the team have been made aware and we apologise for the inconvenience. Regards, BES
Posted 15 hours ago
Excellent service all round.
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Posted 18 hours ago
Excellent price, delivery and service.
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Posted 18 hours ago
Great Service Super quick delivery, with good quality product's Nice to find a supplier who can supply the need's of large and small customers. Thank's again for your Service.
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Posted 18 hours ago
Price and availability also delivery was a big factor
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Posted 21 hours ago
Everything is stock goods arrived next day
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Posted 21 hours ago
Since finding BES 3 wks ago I've made 4 orders. I've price matched them with my usual suppliers and the difference is massive. They are just the best supplier for my needs as a maintenance plumber. The one issue with them is I rarely get the emails to say my parcel has been delivered to my local point. So I usually just pop in 2 days after the order and so far it's always there waiting for me. Which is kind of annoying but no so bad I wouldn't still give 5 stars as the pricing is just ridiculous. My profit margins have shot up since using BES.
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Posted 1 day ago
I would recommend this site to everyone the price is right and very quickly delivering stuff *****
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Posted 1 day ago
I rang BES wanting a replacement Fireangel smoke alarm. From start to finish the service I received from Janet and her colleagues was 100% first class. I received the replacement first thing the next morning and it was ideal. No hesitation in recommending this company for their customer service and attention to detail. Truly what purchasing items should be all about....person to person contact with a very successful outcome. Total satisfaction on my part. Thank you Janet and BES for a first class service.
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Posted 3 days ago
Very reasy to order and super fast delivery
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Posted 3 days ago
Great service from you as before, but you were let down by the pot office who failed to deliver next day as promised. Gary Ovenblitz
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Posted 4 days ago
Super service, next day delivery as promised. Great choice too!
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Posted 4 days ago
Ordered parts wanted delivery in 2 days as I was going to be out arrived 8.30 on required day excellent service Would and do recommend to anybody who requires reliable supplies
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Posted 4 days ago
Perfect, on time and as it was ordered.
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Posted 5 days ago
I have bought from them several times - the prices are fair and delivery is quick.
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Posted 1 week ago
good service
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Posted 1 week ago
Excellent service and product. No hesitation recommending BES. Thanks
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Posted 1 week ago
The price was exellent, the service very good and delvefy very quick. Cant ask for better.
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Posted 1 week ago
BES.co.uk is rated 4.73 based on 5,786 reviews