BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,871 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pigtails the same but got two different pipes!!! Emailed the company, still waiting for a reply?”

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Posted 45 minutes ago

“Regaular as clockwork, never miss a beat, massive stock with reliable delivery. Not the cheapest but you can not have everything.”

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Posted 47 minutes ago

“Easy to order. Arrived on time in perfect condition.”

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Posted 56 minutes ago

“Excellent service.”

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Posted 1 hour ago

“I odered a new Wilo central heating pump on line at BES web site. It was promptly delivered to me of by normal delivery servive in just 2 days. Well Packaged. Excellent service”

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Posted 2 hours ago

“Easy to order, and delivery was quick. Definitely will use BES again for any heating and plumbing oarts”

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Posted 3 hours ago

“had to wait 30 minuets for order to be picked,no cash ,only online,wont be using again due to no cash being accepted.”

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Posted 5 hours ago

Thank you for your feedback. Please note that due to our vast stock range and huge product portfolio 30 minutes is the quickest that we can pick and serve from our large warehouse. Also please note we advertise the 30 minutes on our website, catalogue and all our promotions. We accept payment online to make the collection process as quick as possible for our customers. Regards, BES

Posted 3 hours ago

“Not much to say except goods always arrive on time.. excellent 👌”

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Posted 6 hours ago

“Delivered promptly but I ordered the wrong item so followed their instructions for a return and have been ignored after 3 seperate attempts to email them. Will try calling now but think they need to make sure their own instructions are either correct or followed at their end!!!”

Helpful Report

Posted 7 hours ago

Hi David Monger, thank you for your feedback. We are pleased that your order arrived promptly albeit you ordered the wrong item. Please note that we have sent you a Royal Mail returns label today. Regards, BES

Posted 3 hours ago

“In spite of paying for next day delivery it was late and at some point before delivery it got damaged and return to couriers depot. 1 week later, still no goods, no refund and no communication apart from what I’ve initiated. Pretty shoddy customer service to be honest.”

Helpful Report

Posted 7 hours ago

Hi Russ Brinkman, thank you for your feedback. We are very sorry that your order was damaged in transit and for the subsequent delay dealing with your complaint. Your experience falls well short of our usual high standards. We see that a member of our team has telephoned you and has refunded the pre10.30 delivery charge. Apologies once again. BES

Posted 2 hours ago

“rrived as described and on time”

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Posted 8 hours ago

“Ultra fast delivery, always good stock, and a pleasure to deal with, awesome!”

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Posted 10 hours ago

“Fast delivery”

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Posted 20 hours ago

“Just to summarise what happened with BES. You sent me the wrong items, then the correct ones the next day, but there was no information at all about when the original items would be collected. Instead of arranging anything, a charge of one hundred pounds was suddenly added and marked as due immediately. When I tried to get answers, nobody seemed to know what was going on. I spent more than half an hour being passed from one person to another and the only email reply I received was a single line with an RMA number. This was a completely unprofessional approach and very disappointing for a regular customer. In the end I was simply told to send the products back so the debt could be removed, without any empathy or proper explanation. Of course I will send the products back, and of course mistakes happen, but the way this was handled was really poor. I am available if you need any further information or copies of the messages I received.”

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Posted 22 hours ago

Hi Ioannis Skandalis, thank you for your feedback. We are very sorry about the mispick in our warehouse (thankfully very rare) We are also very sorry about your situation being resolved as quickly as it should have been. Rest assured this matter has been dealt with and we can see that a member of the team has telephoned to reassure you. As discussed we have rebooked the collection to retrieve the incorrect part sent. We can also confirm this has now been collected. Apologies once again. Regards, BES

Posted 3 hours ago

“Ordered on a sunday and it was delivered the next day, thanks BES”

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Posted 1 day ago

“Very good quality parts, all properly machined and finished. Easy to order and delivery was quick. I would happily recommend BES.”

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Posted 1 day ago

“Outstanding company to deal with products arrive on time and are very good quality”

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Posted 2 days ago

“Very happy with the part I ordered it was a straight forward swap and is now working correctly as it should”

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Posted 2 days ago

“Great product at a good price - fits perfectly. Shipped quickly and good shipping comms”

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Posted 2 days ago

“whenever i otrdered anything, it always reached on time. reliable company.”

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Posted 2 days ago

BES.co.uk is rated 4.7 based on 6,871 reviews