BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,410 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to lilograce75 - @ gmail . com, I got my money back,”

Helpful Report

Posted 2 weeks ago

“Ordered my press gun was best price around. Had the option for next day delivery and I ordered it at 8pm cracking service.”

Helpful Report

Posted 1 month ago

“Always great service!”

Helpful Report

Posted 1 month ago

“Kelly, the Business Development Manager, is always a helpful and friendly point of contact at BES. Great level of service, always quick to respond to calls and emails. Kelly consistently helps to resolve any queries and always ensures are orders are prompt and received without any issues! And I genuinely look forward to speaking to Kelly when I need to place an order. Stock levels always good and next day delivery is a big help, a very competent and efficient supplier who we would recommend highly.”

Helpful Report

Posted 2 months ago

“Excellent company always deliver and always go beyond expectations. Anything you need for the plumbing heating & gas industry this company has it. Thank you from 7 Days Gas& property services”

Helpful Report

Posted 2 months ago

“Works as designed and solved my line scale issues i was having, easily installed.”

Helpful Report

Posted 3 months ago

“Bought the 30mb manometer looked okay on the net,however you get what you pay for. Cheap rubbish worst I've ever had.”

Helpful Report

Posted 3 months ago

Hi Keith, thank you for your feedback. Please contact our customer services team customerservices@bes.co.uk who will issue a refund (subject to t&c's) if the manometer does not meet your expectations. (We have sold hundreds of this product without issue) Regards, BES

Posted 3 months ago

“Purchased and fitted a gas catering hose P/N 24430 however on testing I found the hose to be leaking,I fitted a new dormant 1/2 * 1M hose from my Van stock at an additional cost to myself to solve the problem. I Phoned BES and spoke with Julie who advised me that I can return the gas hose for a refund but that any coincidental losses are not covered. As a commercial gas engineer I can’t say that to a customer and just walk away. I have subsequently returned two gas hoses made by the same company because the quality is poor and I can’t take the risk of a gas leak. P/N 24426. GASM8.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Please note that p/n 24426 is tested and approved by BSI under kitemark license scheme. As soon as you reported that the gas hose was leaking we offered a replacement without quibble. However, you had already replaced the hose. As such we offered a refund upon receipt of the leaking hose. BES T&C's clearly state that BES are not liable for any additional costs/losses regarding a contribution of your time. Regards, BES

Posted 3 months ago

“Van drivers particularly the one driving the van in Redditch around 18.10 today need to learn how to drive and get in the right lane at the islands instead of cutting in front of a whole queue of traffic cutting other drivers up at the same time.”

Helpful Report

Posted 3 months ago

Please note that BES do not actually own or operate using BES branded vans (or any vehicles). Therefore please can you remove your review as it is defamatory for BES Ltd and post against the correct company. We will ask 'reviewsio' to remove if you fail to action. Regards, BES

Posted 3 months ago

“Fast service with delivery updates from dispatch to receiving item. Thanks for fast turnaround”

Helpful Report

Posted 3 months ago

“Getting scammed by this company earlier this year was honestly one of the worst experiences of my life. I really wish I had done more research before getting involved—maybe things would have turned out differently. I was so naïve and didn’t have the knowledge I needed about online investing. It was an emotional roller coaster, and I wouldn’t wish that on anyone. Thankfully, I was eventually able to recover my lost funds through a trustworthy source, and I'm happy to share that contact with anyone who has fallen victim to a similar Ponzi scheme. Feel free to reach out to me at: Email: olivia lopz 9313 (@) gmail . com WhatsApp: +1 (512) ---203---7554.”

Helpful Report

Posted 4 months ago

Please ignore this 1star review as it has been posted in error. It relates to online Ponzi schemes. It is SPAM and so we have requested its removal. BES Ltd

Posted 4 months ago

“Amazing I ordered a programmer, it turned up in the post next day. I live in the Scottish Highlands. Good price great service. Will definitely use again and reccomend.”

Helpful Report

Posted 4 months ago

“needed a thermocouple for my LPG heater. Wish I had come here first. Spent a lot of cash still ending up with incorrect item. BES supplied the correct item coupled with well packed product and first class delivery. A *** all round professional service Many thanks.”

Helpful Report

Posted 4 months ago

“Results 100%"every single last order. Saves and recommend to all mates in the trade. Always a first stop for all plumbing and heating tasks consumables equipment and most of all information. All great support.”

Helpful Report

Posted 5 months ago

“A star service”

Helpful Report

Posted 5 months ago

“I ordered a Gas Pressure Test Point Nipple they took the payment but i haven’t received the item. When i called them to asked them why i didn’t receive any confirmation email they said i haved perched any items. This are scammer”

Helpful Report

Posted 6 months ago

Hi Moh, thank you. Please note that we are NOT scammers and have existed for nearly 50 years. Please can you confirm your order no. or other details so that we can investigate for you. customerservices@bes.co.uk Regards, BES Ltd

Posted 6 months ago

“I would like to ask BES persons to contact and make some decision. Unfortunately, upon their mistake, I had to send order back. We all make mistakes, but, it's sad that there is noone to solve them :( And BES offers to deliver worldwide, but with very bad support :(”

Helpful Report

Posted 6 months ago

Hi Inga, thank you for your feedback. So that we can investigate properly and help you please can you provide your BES order no. to help us quickly resolve. Please reply to this thread that you have started or contact customerservices@bes.co.uk Regards, BES

Posted 6 months ago

“Excellent customer service 👏.”

Helpful Report

Posted 7 months ago

“We have an account with BES and placed 1 order with them which I paid on the company credit card. Later on in the day I placed a second order for a gas solenoid valve on our account. I received a email stating the solenoid would arrive today this was at 17:20. Our accounts department received an email at 19:57 informing us that we were over our agreed credit limit and the order had been placed on hold. After speaking to BES accounts they agreed we were not over our credit limit and the "system" did not register that we had paid in full for the 1st order. We needed the part urgent and the repair had to take place today. Accounts transferred me to sales, who the told me that the order had now been processed but would not offer a delivery today or a guaranteed delivery early tomorrow. They told me the order had been processed and their was nothing they could do about it!!! Accounts did acknowledge their was a fault with their system but they could not do anything to help and the sales person was very unhelpful!!! This situation must be rectified, it cannot be the first time this has happened, but the attitude of the sales staff was as useful as a chocolate fire guard!!! I have managed to source the part from other merchant, so I will cancel this order. We have previously used this company and have had great service, I hope they sort this glitch out!! Kevin Moulton Director Gibson STS Ltd”

Helpful Report

Posted 7 months ago

Sincere apologies Mr Moulton. The experience you have detailed above falls well short of expected (and normal) BES service levels. Rest assured the departmental managers are following up the points you've raised with their respective teams. We do not wish this to happen again and so thank you for taking the time to highlight. Sorry once again that this happened. BES Ltd

Posted 7 months ago

“Excellent service”

Helpful Report

Posted 7 months ago

BES.co.uk is rated 4.7 based on 6,410 reviews