BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,256 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and efficient. They were happy to send product to Northern Ireland.”

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Posted 2 days ago

“Ordered 3m of stainless tube. It arrived badly bent. Phoned BES who shipped replacement tube overnight - very impressive. However the replacement tube was also badly bent. Basically the packaging they are using is totally inadequate and disintegrates during transit.”

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Posted 2 days ago

Hi John Corrall, Thank you for your feedback, we are very sorry that your experience falls well below our usual high standards. We have made our warehouse manager aware, so that we can address this. If you need a further replacement please contact customerservices@bes.co.uk Apologies. BES Ltd

Posted 2 days ago

“Absolutely awful, a week chasing a delivery that I was told I wasn’t in !! When I was actually working at the front of my property, then having to chase a large sum of money for a refund being lied to again, being told it had been refunded when it clearly had not. Very disappointing BES”

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Posted 2 days ago

Holmeplumbing&heating Ltd, Firstly please accept our sincere apologies, noting that a full refund is definitely being processed today (also note it will take a few days for your bank to process) DX have let us both down but the delay regarding your full refund is simply unacceptable. We are extremely sorry about your overall experience. A thorough investigation by BES is ongoing, as your experience falls well short of our normally high levels of customer service. We will update this reply in due course. Regards, BES Ltd

Posted 2 days ago

“I am very happy with the product would shop again for other parts”

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Posted 2 days ago

“First time I have used BES, but cannot fault their service, competitive prices, and fast, fast delivery-highly recommended”

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Posted 3 days ago

“5 star service all the time. No wonder you're our first port of call for the products we use. Thank you very much.”

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Posted 3 days ago

“Great service fast delivery all items of high quality”

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Posted 3 days ago

“Good items Good price Fast delivery”

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Posted 4 days ago

“All good thankyou”

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Posted 4 days ago

“Good prices, prompt delivery and easy online ordering”

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Posted 4 days ago

“Very good value and rapid delivery but beyond that, customer service and technical advice is exemplary especially over the phone when you can talk to a real person!!”

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Posted 4 days ago

“Bought IPSO LPG changeover valve with four hoses. Gas registered engineer fitted without any problems and, as expected, it worked perfectly.”

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Posted 4 days ago

“Very good service, very good pricing , in fact just over half the price of toolstation and screwfix !!! Prompt next day reliable delivery by DPD , 100% definitely recommend”

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Posted 4 days ago

“Excellent information on the product and perfect delivery”

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Posted 4 days ago

“Good availability, value and prompt delivery on the date advised.”

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Posted 4 days ago

“Bes never let me down,parts always arrive next day.”

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Posted 4 days ago

“I buy a lot from BES they are a great company to deal with they also send to Northern Ireland unlike other companies that don't. Always delivers in a few days or even next day. Thanks all.”

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Posted 4 days ago

“Every purchase is packed well and delivered quicker than estimated! You have great product range. One thing to note: please allow to chose to leave parcel in safe place. Thanks”

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Posted 5 days ago

“As always, orders are promptly delivered and well packaged. Always brilliant service”

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Posted 5 days ago

“Large range of products.Easy ordering and payment process, delivery on the day I had asked for. Very satisfied.”

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Posted 5 days ago

BES.co.uk is rated 4.7 based on 7,256 reviews