BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won’t work after being fitted a few years as it won’t come off, even after wd40 spray applied, avoid this lock, it will save you £30 and the cost of a new tap!”

Helpful Report

Posted 1 week ago

Hi Gary, please can you provide more details so that we can fully investigate. Regards, BES

Posted 1 week ago

“Bought Belfast sink waste. Took 4 days to arrive, DPD marked as delivered on day 1 then took 2 additional days to actually deliver it. Finally got product. The plastic backnut didn't allow for it to tighten properly as would just skip threads as it was too soft. Needs to be brass. What a nightmare, clearly never been used by people who actually plumb.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback although it is not what we like to read. We have both been let down by DPD on this occasion which thankfully is very rare and for which we are sorry. Please note that all products can be returned to BES if customers are not happy (terms and conditions apply) Regards, BES

Posted 2 weeks ago

“I am still waiting on my Alpha press tool I ordered on the 6/7/25, no email no contact from BES terrible service.”

Helpful Report

Posted 1 month ago

Hi J Fraser, we are pleased that your delivery arrived yesterday. However, your feedback re. our service is disappointing to read. During our internal checks we noted that you requested delivery for Sat. 12th July. Therefore we are sorry that your order arrived to the Scottish Isles slightly later than expected. Unfortunately this can sometimes occur when delivering to the far corners of the UK (as per BES delivery t&c's) Apologies once again. BES team P.S Please disregard the private message from BES as it was written prior to a full investigation re. your successful delivery

Posted 1 month ago

“Amazing soo good I can’t wait to shop again”

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Posted 1 month ago

“Good products,competitive prices and fast despatch.”

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Posted 2 months ago

“Ordered my press gun was best price around. Had the option for next day delivery and I ordered it at 8pm cracking service.”

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Posted 3 months ago

“Always great service!”

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Posted 3 months ago

“Kelly, the Business Development Manager, is always a helpful and friendly point of contact at BES. Great level of service, always quick to respond to calls and emails. Kelly consistently helps to resolve any queries and always ensures are orders are prompt and received without any issues! And I genuinely look forward to speaking to Kelly when I need to place an order. Stock levels always good and next day delivery is a big help, a very competent and efficient supplier who we would recommend highly.”

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Posted 4 months ago

“Excellent company always deliver and always go beyond expectations. Anything you need for the plumbing heating & gas industry this company has it. Thank you from 7 Days Gas& property services”

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Posted 5 months ago

“Works as designed and solved my line scale issues i was having, easily installed.”

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Posted 5 months ago

“Bought the 30mb manometer looked okay on the net,however you get what you pay for. Cheap rubbish worst I've ever had.”

Helpful Report

Posted 5 months ago

Hi Keith, thank you for your feedback. Please contact our customer services team customerservices@bes.co.uk who will issue a refund (subject to t&c's) if the manometer does not meet your expectations. (We have sold hundreds of this product without issue) Regards, BES

Posted 5 months ago

“Purchased and fitted a gas catering hose P/N 24430 however on testing I found the hose to be leaking,I fitted a new dormant 1/2 * 1M hose from my Van stock at an additional cost to myself to solve the problem. I Phoned BES and spoke with Julie who advised me that I can return the gas hose for a refund but that any coincidental losses are not covered. As a commercial gas engineer I can’t say that to a customer and just walk away. I have subsequently returned two gas hoses made by the same company because the quality is poor and I can’t take the risk of a gas leak. P/N 24426. GASM8.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Please note that p/n 24426 is tested and approved by BSI under kitemark license scheme. As soon as you reported that the gas hose was leaking we offered a replacement without quibble. However, you had already replaced the hose. As such we offered a refund upon receipt of the leaking hose. BES T&C's clearly state that BES are not liable for any additional costs/losses regarding a contribution of your time. Regards, BES

Posted 5 months ago

“Fast service with delivery updates from dispatch to receiving item. Thanks for fast turnaround”

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Posted 6 months ago

“Amazing I ordered a programmer, it turned up in the post next day. I live in the Scottish Highlands. Good price great service. Will definitely use again and reccomend.”

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Posted 6 months ago

“needed a thermocouple for my LPG heater. Wish I had come here first. Spent a lot of cash still ending up with incorrect item. BES supplied the correct item coupled with well packed product and first class delivery. A *** all round professional service Many thanks.”

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Posted 6 months ago

“Results 100%"every single last order. Saves and recommend to all mates in the trade. Always a first stop for all plumbing and heating tasks consumables equipment and most of all information. All great support.”

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Posted 7 months ago

“A star service”

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Posted 8 months ago

“I ordered a Gas Pressure Test Point Nipple they took the payment but i haven’t received the item. When i called them to asked them why i didn’t receive any confirmation email they said i haved perched any items. This are scammer”

Helpful Report

Posted 8 months ago

Hi Moh, thank you. Please note that we are NOT scammers and have existed for nearly 50 years. Please can you confirm your order no. or other details so that we can investigate for you. customerservices@bes.co.uk Regards, BES Ltd

Posted 8 months ago

“I would like to ask BES persons to contact and make some decision. Unfortunately, upon their mistake, I had to send order back. We all make mistakes, but, it's sad that there is noone to solve them :( And BES offers to deliver worldwide, but with very bad support :(”

Helpful Report

Posted 9 months ago

Hi Inga, thank you for your feedback. So that we can investigate properly and help you please can you provide your BES order no. to help us quickly resolve. Please reply to this thread that you have started or contact customerservices@bes.co.uk Regards, BES

Posted 9 months ago

“Excellent customer service 👏.”

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Posted 9 months ago

BES.co.uk is rated 4.7 based on 6,405 reviews