BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expecting goods Tuesday but didn’t arrive till Wednesday caused a few issues”

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Posted 1 week ago

“Excellent service every item well packaged and delivered next day. Perfect. Many thanks.”

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Posted 1 week ago

“Excellent service, I thoroughly recommend BES. I ordered a product mid-afternoon and it arrived the next day. Returns no problem, easy to get through to friendly agent by phone.”

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Posted 1 week ago

“BES was recommened to me, good prices on quality products and always delivered on time. I wouldnt go anywhere else now”

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Posted 1 week ago

“Product arrived promptly and was as specified. I am concerned regarding an attempted fraudulent transaction on my account and its possible correlation with a previous purchase from BES about a year ago. I purposely limit my electronic payments as I am sensitive to the possibility of fraud surrounding electronic monetary transactions. This most recent transaction was executed online. The previous transaction was via a phone operative I believe.”

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Posted 1 week ago

“Very good price and speedy delivery.”

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Posted 1 week ago

“Parts were as described and arrived on time. I will buy from this seller again.”

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Posted 2 weeks ago

“Terrible delivery to say order by 9pm for next day delivery . Don’t think so. And I wasn’t even contacted by yourselves once the delivery was not delivered .”

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Posted 2 weeks ago

Hi Mr Colin Beckett, thank you for your feedback. Upon investigation we can see that your delivery was successful at the 3rd attempt (Fri 28th Nov. at 11.38hrs) The courier ignored instructions to leave your package in the agreed safe place on the previous attempts. We are really sorry about what happened and of course we have logged and escalated with our courier. Apologies. BES

Posted 2 weeks ago

“Great price and service. Can definitely recommend”

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Posted 2 weeks ago

“Ordered aero heads, fast delivery, v pleased.”

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Posted 2 weeks ago

“Courier services terrible managed to deliver 3rd time lucky with lots of phone calls, order was thrown in a box and delivered dented and loose, Customer services very slow at replying, still waiting for a response, no urgency what so ever”

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Posted 2 weeks ago

Thank you for your feedback. We are pleased that you received your order but can only apologise that your experience falls well short of our usual high standard. Your comments are noted re. our courier and our customer services team and will be addressed internally. Apologies. BES

Posted 2 weeks ago

“Great help over the phone with advise , very competitive prices, and super quick delivery. will definitely use again and would highly recommend.”

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Posted 2 weeks ago

“Outstanding service. Ordered items in evening before 9pm & delivered next day just after lunch. Great communication being kept updated along the process. Would definitely use again.”

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Posted 2 weeks ago

“Ordered as split lagging and only 2 lengths came split out the whole order 👎not your normal first class service ☹️”

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Posted 2 weeks ago

“Ordered two pigtails the same but got two different pipes!!! Emailed the company, still waiting for a reply?”

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Posted 2 weeks ago

Hi Stuart Barningham, thank you for your feedback. Apologies, please note one of the team is going to contact you shortly so that this is resolved for you. Regards, BES

Posted 2 weeks ago

“Regaular as clockwork, never miss a beat, massive stock with reliable delivery. Not the cheapest but you can not have everything.”

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Posted 2 weeks ago

“Easy to order. Arrived on time in perfect condition.”

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Posted 2 weeks ago

“Excellent service.”

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Posted 2 weeks ago

“I odered a new Wilo central heating pump on line at BES web site. It was promptly delivered to me of by normal delivery servive in just 2 days. Well Packaged. Excellent service”

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Posted 2 weeks ago

“Easy to order, and delivery was quick. Definitely will use BES again for any heating and plumbing oarts”

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Posted 2 weeks ago

BES.co.uk is rated 4.7 based on 6,886 reviews