BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,473 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good to deal with, good stock at very competitive price and very quick delivery.”

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Posted 13 hours ago

“Well machined products and super fast delivery.”

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Posted 19 hours ago

“Great service overall, definitely recommended!”

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Posted 19 hours ago

“The web site is useless - it's impossible to find anything. I constantly need to use the paper catalogue, which is ok, but I notice for some strange reason you only send these out now rarely. Change the website to at least allow the catalogue pages to be shown so we don't have to use the useless serch engine. Then customers might be a able to find things we know you sell.”

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Posted 1 day ago

Hi Niall McGlashan, Thank you for your feedback. We were surprised to read as we successfully process thousands of orders each week via our website. However, we constantly strive for improvement therefore one of our web team will reach out to ascertain what we could improve to help your web searches. Also we we were pleased to hear that you use and like our catalogue. Regards, BES

Posted 20 hours ago

“Always get my cooker additive from BES. Prompt efficient service, speedy delivery on named day of choice , good communication and reasonably priced .”

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Posted 1 day ago

“I will order again in future as the service is out of this world”

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Posted 1 day ago

“I ordered a part from this company and as soon as I hit send it realised it was incorrect.so I called them immediately. Couldn't have been more than 30 seconds later, and they told me it could not be changed and I had to call them to cancel it once I got the carriage notification. Utterly ridiculous ! I then ordered the correct part but that never arrived, so.i called them again and they said it was canceled along with the incorrect part. A total joke, and complete waste of everyone's time Turns out they can”

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Posted 1 day ago

Hi David Burch, Thank you for your feedback. We take on board your comments regarding the order you wished to cancel immediately after placing it online. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers. However, once you rang it seems by exception a member of our team did try to help you out, which then led to some confusion about your original cancelled order and then your replacement order. Apologies. For 99% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 1 day ago

“Very pleased to do business with BES. Always well priced and prompt delivery together with quality products. I have come to trust them and have no hesitation in recommending them.”

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Posted 2 days ago

“Just right and delivered on time.”

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Posted 2 days ago

“Great and fast service definitely worth it”

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Posted 2 days ago

“Fantastic service, very easy to order and delivery was on time.”

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Posted 2 days ago

“Very quick service”

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Posted 2 days ago

“Very pleased with my meter cover. If there is a downside, then maybe I would ask for a stronger spring on the catch mechanism, otherwise great.”

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Posted 2 days ago

“As a customer of a certain age, I really struggled with your website, to find what I was looking for. In the end I googled every single item, then found it on BES and added it to the basket. It took ages !. But, your delivery service was amazing, I ordered after 7 pm and it was delivered the next day, incredible !!!.”

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Posted 2 days ago

“Used BES.co.uk for the first time last week for two 15mm flat inserts which were needed to finish my plumbing job. Yes with the addition of postage was quite expensive but needed for nest day delivery but delayed by DPD not delivering until the day after. This was nothing to do with BES.co.uk, I was very impressed by the great and quick service I received from BES.co.uk and hope to order further goods from them”

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Posted 3 days ago

“Excellent service, good quality product, competitive pricing and fast delivery.”

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Posted 3 days ago

“Excellent service at good prices”

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Posted 3 days ago

“All good!!”

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Posted 3 days ago

“Fast easy transaction, next day delivery, reasonable price what more can i add”

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Posted 3 days ago

“exellent product,exellent company to deal with,prompt delevery.”

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Posted 3 days ago

BES.co.uk is rated 4.7 based on 7,473 reviews