BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,856 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,856 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality parts, all properly machined and finished. Easy to order and delivery was quick. I would happily recommend BES.”

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Posted 19 hours ago

“Outstanding company to deal with products arrive on time and are very good quality”

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Posted 22 hours ago

“Very happy with the part I ordered it was a straight forward swap and is now working correctly as it should”

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Posted 1 day ago

“Great product at a good price - fits perfectly. Shipped quickly and good shipping comms”

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Posted 1 day ago

“whenever i otrdered anything, it always reached on time. reliable company.”

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Posted 1 day ago

“Ordered the evening before, and the parcel was delivered the next day. Excellent service, great prices”

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Posted 1 day ago

“Website is really slow and hard to work on.”

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Posted 2 days ago

Thank you for your feedback. Please could you provide more information so that we can investigate, as we are always improving our web experience for our customers. Regards, BES

Posted 2 days ago

“Great service and on time delivery on a Saturday”

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Posted 2 days ago

“Delivery very promp & happy with purchase price”

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Posted 2 days ago

“We can see a change in your business.”

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Posted 2 days ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 2 days ago

“Just one of those rare companies that has a great website, great variety of stock and delivers rapidly, on time, every time. I get annoyed with myself for not using them more than I do!”

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Posted 2 days ago

“Very easy to deal with and helpful in solving issues if those happen.”

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Posted 2 days ago

“Whilst I am more than happy with BES regarding swiftness of delivery, customer service etc, you may want to have a look at your delivery contractor; DX Exeter specifically as I had issues with my latest order. The courier wasn't a DX driver but an agency type and was the most obnoxious and rude person I have ever dealt with. He refused to deliver the item to our location, stating he "wasn't allowed on site due to having a dog in his cab" (this has never been an issue, and my Security team confirm this isn't the case). He then reported that there is no-one to open the barriers into our site and that someone must come out to meet him (we have 24 hour security and the barriers are always manned). When I explained there was no-one that could do this, his response was "well you won't get your delivery then will you!". I asked him for his name and company and his response was "my name is Jim" (doubtful) and his company was "0121 Do One!". I have reported this through to DX directly but am still awaiting an explanation for this behaviour. He drives a Mercedes Benz van, registration AY24 LWA. I did finally get a redelivery this week and again he wanted us to take the item from outside our site. I met the driver who, again, was extremely rude. I had to forcefully insist that he could enter sitewith a dog so that he could deliver the item to its location. He then drove onto site in an arrogant manner and eventually delivered titem. The dog was in the vehicle cab and looked remarkably like a dog from the banned breed listdog so this could explain his refusal to enter our campus. As I said earlier, I am more than happy with BES but this behaviour from the courier firm you have a contract with leaves a lot to be desired. Trevor Hollingsbee Facilities Manager”

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Posted 2 days ago

Thank you for your feedback. Whilst you state you are "more than happy with BES" your experience with the driver delivering on behalf of DX falls well short of acceptable behaviour. Therefore BES have shared your feedback with DX so that they are aware and can deal with the individual working on behalf of DX. Sincere apologies. BES

Posted 2 days ago

“Ordered on-line. Fast, efficient service. Product was as expected.”

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Posted 2 days ago

“Ordered an item from them which was quickly delivered but faulty. Emailed the sales team twice including pictures of the damaged item and go no response. Won’t be using BES again and will advise my team to do the same. As poor a customer service as you can get.”

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Posted 2 days ago

Hi Stephen Payne, thank you for your feedback. We are really sorry about the damaged product and delay to resolve, it falls short of our very high standards. Please note a replacement is being sent out today for next day delivery. Apologies. BES

Posted 2 days ago

“Always quality products delivered on time and promptly”

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Posted 3 days ago

“Great staff, always nice to talk to and extremely helpful, goods are delivered in great time as requested and paid for and when not the staff work hard to resolved the issue and refund anything that is fairly needed to be refunded, no issues with BES they are a very good supplier.”

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Posted 3 days ago

“A good price, easy to make purchase and fast shipping.”

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Posted 3 days ago

“I paid for a saturdaqy delivery which never arrived. I then had to change the delivery for the following tuesday and had to change the delivery address because I work away. This also did not arrive so I ahd to rearrange yet again for a different day at the origional address. The issue is really with dpd”

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Posted 3 days ago

Hi Jack Cunnington, Thank you for your feedback. We are very sorry that the courier did not deliver successfully on the Saturday specified. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers (DPD as you state) at our next service level meeting. Sincere apologies. BES

Posted 3 days ago

“Hello there, the circulater I bought was delivered early next morning in good condition and has done my job well. Thanks Mike”

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Posted 3 days ago

BES.co.uk is rated 4.7 based on 6,856 reviews