BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,880 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts were as described and arrived on time. I will buy from this seller again.”

Helpful Report

Posted 21 hours ago

“Terrible delivery to say order by 9pm for next day delivery . Don’t think so. And I wasn’t even contacted by yourselves once the delivery was not delivered .”

Helpful Report

Posted 1 day ago

Hi Mr Colin Beckett, thank you for your feedback. Upon investigation we can see that your delivery was successful at the 3rd attempt (Fri 28th Nov. at 11.38hrs) The courier ignored instructions to leave your package in the agreed safe place on the previous attempts. We are really sorry about what happened and of course we have logged and escalated with our courier. Apologies. BES

Posted 22 hours ago

“Great price and service. Can definitely recommend”

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Posted 1 day ago

“Ordered aero heads, fast delivery, v pleased.”

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Posted 1 day ago

“Courier services terrible managed to deliver 3rd time lucky with lots of phone calls, order was thrown in a box and delivered dented and loose, Customer services very slow at replying, still waiting for a response, no urgency what so ever”

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Posted 1 day ago

Thank you for your feedback. We are pleased that you received your order but can only apologise that your experience falls well short of our usual high standard. Your comments are noted re. our courier and our customer services team and will be addressed internally. Apologies. BES

Posted 1 day ago

“Great help over the phone with advise , very competitive prices, and super quick delivery. will definitely use again and would highly recommend.”

Helpful Report

Posted 1 day ago

“Outstanding service. Ordered items in evening before 9pm & delivered next day just after lunch. Great communication being kept updated along the process. Would definitely use again.”

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Posted 2 days ago

“Ordered as split lagging and only 2 lengths came split out the whole order 👎not your normal first class service ☹️”

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Posted 2 days ago

“Ordered two pigtails the same but got two different pipes!!! Emailed the company, still waiting for a reply?”

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Posted 2 days ago

Hi Stuart Barningham, thank you for your feedback. Apologies, please note one of the team is going to contact you shortly so that this is resolved for you. Regards, BES

Posted 1 day ago

“Regaular as clockwork, never miss a beat, massive stock with reliable delivery. Not the cheapest but you can not have everything.”

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Posted 2 days ago

“Easy to order. Arrived on time in perfect condition.”

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Posted 2 days ago

“Excellent service.”

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Posted 2 days ago

“I odered a new Wilo central heating pump on line at BES web site. It was promptly delivered to me of by normal delivery servive in just 2 days. Well Packaged. Excellent service”

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Posted 2 days ago

“Easy to order, and delivery was quick. Definitely will use BES again for any heating and plumbing oarts”

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Posted 2 days ago

“had to wait 30 minuets for order to be picked,no cash ,only online,wont be using again due to no cash being accepted.”

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Posted 2 days ago

Thank you for your feedback. Please note that due to our vast stock range and huge product portfolio 30 minutes is the quickest that we can pick and serve from our large warehouse. Also please note we advertise the 30 minutes on our website, catalogue and all our promotions. We accept payment online to make the collection process as quick as possible for our customers. Regards, BES

Posted 2 days ago

“Not much to say except goods always arrive on time.. excellent 👌”

Helpful Report

Posted 2 days ago

“Delivered promptly but I ordered the wrong item so followed their instructions for a return and have been ignored after 3 seperate attempts to email them. Will try calling now but think they need to make sure their own instructions are either correct or followed at their end!!!”

Helpful Report

Posted 2 days ago

Hi David Monger, thank you for your feedback. We are pleased that your order arrived promptly albeit you ordered the wrong item. Please note that we have sent you a Royal Mail returns label today. Regards, BES

Posted 2 days ago

“In spite of paying for next day delivery it was late and at some point before delivery it got damaged and return to couriers depot. 1 week later, still no goods, no refund and no communication apart from what I’ve initiated. Pretty shoddy customer service to be honest.”

Helpful Report

Posted 2 days ago

Hi Russ Brinkman, thank you for your feedback. We are very sorry that your order was damaged in transit and for the subsequent delay dealing with your complaint. Your experience falls well short of our usual high standards. We see that a member of our team has telephoned you and has refunded the pre10.30 delivery charge. Apologies once again. BES

Posted 2 days ago

“rrived as described and on time”

Helpful Report

Posted 2 days ago

“Ultra fast delivery, always good stock, and a pleasure to deal with, awesome!”

Helpful Report

Posted 2 days ago

BES.co.uk is rated 4.7 based on 6,880 reviews