BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,884 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is aimed at customer service after buying very rude person I dealt with. Sales always great Technical always great.”

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Posted 2 months ago

Good afternoon, I am extremely sorry to hear that you have had a negative experience with someone over the phone. We pride ourselves in our 50 years of professional customer service, I have forwarded this onto all teams to ensure this does not happen again in the future. Thank you, BES Ltd

Posted 2 months ago

“Ordered a pipe freezer for Saturday delivery, courier came nowhere near but said I wasn't in. Unreliable.”

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Posted 2 months ago

Good afternoon Simon, Thank you for the feedback. I am sorry to hear you've had this experience with one of our couriers. Is it possible you could email customerservices@bes.co.uk with your order number if you are yet to receive your order? We will get this looked into for you, Kind Regards, BES Ltd

Posted 2 months ago

“Ver fast and efficient service”

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Posted 2 months ago

“Delivery was fast”

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Posted 2 months ago

“The products were okay but very poor delivery.I wasted my time waiting the delivery. The driver never tried to do delivery .He just uploaded a picture of backside of building and I received a email that they missed me and needs to go to pick up my parcel 30 minutes away from my address. I went to pick up and the shopkeeper didn't want to give me my order because he said is not coming in app and other time I need to pay a fee to pick up. I am sorry to write that but this is realty.”

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Posted 2 months ago

“Great company, well packed and free P+P,. Ordered friday received monday, super service.”

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Posted 2 months ago

“Excellent service, part arrived when stated. Communication was good at all times. Ordering was easy on the website.”

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Posted 2 months ago

“Great services”

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Posted 2 months ago

“Setting the standard for the rest to follow. If only every online retailer treated their customers with real value help and support along with ballistic delivery service.”

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Posted 2 months ago

“Very easy to navigate. Prompt delivery.”

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Posted 2 months ago

“Amazingly quick delivery and competetive pricing”

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Posted 2 months ago

“Very good to deal with, good stock at very competitive price and very quick delivery.”

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Posted 2 months ago

“Well machined products and super fast delivery.”

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Posted 2 months ago

“Great service overall, definitely recommended!”

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Posted 2 months ago

“The web site is useless - it's impossible to find anything. I constantly need to use the paper catalogue, which is ok, but I notice for some strange reason you only send these out now rarely. Change the website to at least allow the catalogue pages to be shown so we don't have to use the useless serch engine. Then customers might be a able to find things we know you sell.”

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Posted 2 months ago

Hi Niall McGlashan, Thank you for your feedback. We were surprised to read as we successfully process thousands of orders each week via our website. However, we constantly strive for improvement therefore one of our web team will reach out to ascertain what we could improve to help your web searches. Also we we were pleased to hear that you use and like our catalogue. Regards, BES

Posted 2 months ago

“Always get my cooker additive from BES. Prompt efficient service, speedy delivery on named day of choice , good communication and reasonably priced .”

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Posted 2 months ago

“I will order again in future as the service is out of this world”

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Posted 2 months ago

“I ordered a part from this company and as soon as I hit send it realised it was incorrect.so I called them immediately. Couldn't have been more than 30 seconds later, and they told me it could not be changed and I had to call them to cancel it once I got the carriage notification. Utterly ridiculous ! I then ordered the correct part but that never arrived, so.i called them again and they said it was canceled along with the incorrect part. A total joke, and complete waste of everyone's time Turns out they can”

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Posted 2 months ago

Hi David Burch, Thank you for your feedback. We take on board your comments regarding the order you wished to cancel immediately after placing it online. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers. However, once you rang it seems by exception a member of our team did try to help you out, which then led to some confusion about your original cancelled order and then your replacement order. Apologies. For 99% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 2 months ago

“Very pleased to do business with BES. Always well priced and prompt delivery together with quality products. I have come to trust them and have no hesitation in recommending them.”

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Posted 2 months ago

“Just right and delivered on time.”

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Posted 2 months ago

BES.co.uk is rated 4.7 based on 7,884 reviews