BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,045 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,045 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Falsely advertised unit as being in stock and then informed me there wasn’t any until end of august. Still took the money but I was told I would be refunded. Still waiting for £405 to be refunded.”

Helpful Report

Posted 1 week ago

Hi Sarah - We deeply apologize for the item you ordered not being in stock at the time of placing your order. These orders usually go on back order until we can get the part delivered to you; unfortunately this is not always the case due to the supply and demand of certain products. If you require anymore assistance please don't hesitate to ask. Kind Regards, BES Ltd

Posted 1 week ago

“Repeatedly selling us faulty gas products and refuse to offer any form of compensation. Instead falling back on ‘company policy’. Terrible customer service attitude. Have found a better supplier now.”

Helpful Report

Posted 1 week ago

Hi John - I am sorry to hear you have received a faulty product. I have spoke with our customer service department and they had advised you to return the product back to us in order to receive a replacement; this was on the 26th June 2026. Unfortunately, we cannot provide a refund or a replacement unless the faulty product is returned to us. I hope this helps and hope you are able to use us again in the future. BES Ltd

Posted 1 week ago

“Not received yet”

Helpful Report

Posted 2 weeks ago

Hi - Thank you for taking the time to let us know you have not received your order yet. We apologize for the delay - at the time of your order we did not have stock of the item you purchased, it went on back order and we advised you of this via email. We expect the item to get to us on Wednesday 8th of July - and expected to get delivered to you next day on Thursday 9th July - Please do not hesitate to get in touch if you need anymore assistance. Kind Regards, BES Ltd

Posted 1 week ago

“Got promised a delivery date in June, then changed to August , asked for a refund , which was agreed but had to achase twice to get sorted , bad service……”

Helpful Report

Posted 2 weeks ago

Hi Gary Evans, we can only apologise. We agreed your full refund as soon as you cancelled your order. However, your experience falls well short of our usual high levels of customer service ( 4.5/5 total rating on reviews) Your feedback has been passed to the relevant depts. so that we can address the delay to processing your agreed refund. Apologies. BES Ltd

Posted 2 weeks ago

“It has been a week it said next day delivery Still not received order!! I emailed to cancel and receive a refund but no-one has come back to me?!”

Helpful Report

Posted 2 weeks ago

Hi Mord Hollander, Thank you. A refund was made on 25th June for the full amount of £141.95. As advised when ordering, the item was out of stock, prior to you proceeding with the order. We are sorry for any inconvenience. Note: please allow a few days for your bank to process the refund. Regards, BES

Posted 2 weeks ago

“Disgusting and no manners The only thing you get is apology ( sorry mate the only thing I can do it to apologise) The order should of been cancelled last week Tuesday, but they kept my money thinking I would change my mind that’s just stupid Avoid them big tune”

Helpful Report

Posted 2 weeks ago

Sorry Zayn Burgers. This is being escalated and a member of the BES team will be calling you today to resolve. Apologies. BES Ltd

Posted 2 weeks ago

“Still waiting for my order”

Helpful Report

Posted 3 weeks ago

Sincere apologies Eric Haskins. Your order has been resent. After an investigation we can see that the courier lost your original order (extremely unusual) We are very sorry about the delay. BES Ltd

Posted 2 weeks ago

“Items never delivered?”

Helpful Report

Posted 1 month ago

Hi Krzysztof Bielski, we are very sorry about this. Our courier has let us down on this occasion (very unusual). However, a full refund has been issued. Also after you spoke to a colleague we have resent your order and this was dispatched yesterday. Sincere apologies. BES Ltd

Posted 1 month ago

“Don't be fooled by there next day delivery it's misleading it happened with me 3 times twice 3rd day and ones even later when I spoke to customer service they say that we can't do anything we have dispatched goods my argument is best uses what ever courier company if they are advising next day then it should be next day not happy with there service”

Helpful Report

Posted 1 month ago

Hi Ejaz H Anjum, thank you for your feedback. We are very sorry about this. It is very unusual as our delivery metrics show next day delivery is in the +90% fulfilment rate. Please could provide details so that we can investigate. Regards, BES Ltd

Posted 1 month ago

“gave delivery date.item never arrived.bo explanation”

Helpful Report

Posted 1 month ago

Hi imtiyaz Patel, thank you for your feedback. Upon investigation we can see that your delivery was damaged by our courier in transit (a rare event thankfully) for which we can only apologise. Of course you will be refunded in full. Please look out for a text from the courier, with further instructions. If you have any queries please contact customerservices@bes.co.uk Regards, BES

Posted 1 month ago

“Bought this alpha press gun used it, on first day, the press gun wouldn’t stop when the pin came loose after pressing a fitting causing the pin gun to break, BES said it wasn’t under warranty and got charged £118 after complaining to fix it, only used it once”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We are sorry about what happened. However, upon investigation we note that a BES employee referred you to the manufacturer Alpha Press. We also note that Alpha Press resolved the repair quickly under 'warranty repair'. Alpha Press also informed us that you were happy with the repair and quick turnaround. We very much hope that this matter is now resolved. Apologies. BES

Posted 1 month ago

“Wasn’t told on the phone I had to order in advance so ended up having to order on site and waited 40 minutes for it to be brought to the desk.”

Helpful Report

Posted 1 month ago

Hi Michael, thank you for your feedback. We are sorry that you had to wait 40 minutes. BES operate from a vast warehouse with a collection facility, so we need 30 minutes to pick products (but usually it is quicker). We state these conditions on our website and in our catalogue etc. However, it seems on this occasion we did not meet our usual fantastic service levels. Apologies. BES

Posted 1 month ago

“it still hasnt arrived. have chased again yesterday and no response , pretty poor service”

Helpful Report

Posted 1 month ago

Good afternoon Nik - We're sorry your delivery isn't with you yet and for the lack of response. Please could you call 0121 322 6400 and press 1 to get put through to one of our team who will be able to help with your delivery and get this resolved for you as quickly as possible. Thank you, BES Ltd

Posted 1 month ago

“I can't give you a review as I haven't received the order, can you help?”

Helpful Report

Posted 1 month ago

Good afternoon Mr. Macleod - Our main line is available 7am-9:30pm all week and 8:30am-12:30pm on weekends and we are here to help with any of your order queries - 0121 322 6400 Alternatively you can also email us at sales@bes.co.uk Thank you, BES Ltd

Posted 1 month ago

“Still waiting to receive the correct part as advertised —would like to mention that sales have been most helpful but customer services have not even been in touch USELESS”

Helpful Report

Posted 1 month ago

Hi Michael, thank you for your feedback. We are sorry about the delay (due to our courier) but also note that your product has since been delivered. We also note your comments about our sales and customer service departments. We take fantastic service very seriously and so our team members have been made aware of your 1star-review, so that our high service levels do not drop (we currently maintain 4.6/5 as a total on reviews.io) Regards, BES

Posted 1 month ago

“Will coment when I receive my order. You gave me a delivery date of 7/5/26. I rang you on the 10/05/26 and you said my order was out for delivery I rang you again on the 13/05//26 and you said it will be out for delivery today 14/05/26 I am not holding my breath”

Helpful Report

Posted 2 months ago

Thank you Mr Philip Jones. Apologies. Your delivery is out today. (background, when you placed your order important address details were missing i.e your farm name) Now that the courier has that vital information they are able to locate your premises. We are sorry about the delay. Regards, BES

Posted 2 months ago

“Not a good word to say about this order that was ordered on 6th May and still has not turned up. BES standards are slipping. Now the second time this year we have had aprobelm with delievery.”

Helpful Report

Posted 2 months ago

“Won't be using again. Ordered pipe freezing kit with specific delivery for Saturday. DPD said they had missed me for delivery when I was in all day, they took a blank photo and never came anywhere near. Finally got in touch with depot who said they would deliver later that day. It didn't arrive. Order cancelled, purchased from somewhere who delivered when they said they would.”

Helpful Report

Posted 3 months ago

Hi Mr Gargett, Our sincere apologies that your parcel was not delivered as expected – we completely understand how frustrating this must have been. I can see that you’ve already been in touch with our customer service team and that a credit was issued on 7th April 2026. While issues with our courier are very uncommon, this is certainly not the level of service we aim to provide. We’ve raised this directly with our Sales Team Leader, who will be escalating the matter with DPD to help prevent this from happening again. Thank you for bringing this to our attention, and we truly appreciate your patience. Kind Regards, BES Ltd.

Posted 3 months ago

“Material was not delivered and there is no further information, using DPD as a Transporter is a Hugo mistake, they don’t delivery, I want my money back”

Helpful Report

Posted 3 months ago

Hi Frederico - Our apologies for your item not being delivered by our courier. I have liaised with our customer services department who have issued a refund for your order. If you have any other issues please don't hesitate to get in touch via email at customerservices@bes.co.uk. Kind Regards, BES Ltd.

Posted 3 months ago

“Ordered a pipe freezer for Saturday delivery, courier came nowhere near but said I wasn't in. Unreliable.”

Helpful Report

Posted 3 months ago

Good afternoon Simon, Thank you for the feedback. I am sorry to hear you've had this experience with one of our couriers. Is it possible you could email customerservices@bes.co.uk with your order number if you are yet to receive your order? We will get this looked into for you, Kind Regards, BES Ltd

Posted 3 months ago

BES.co.uk is rated 4.7 based on 8,045 reviews