BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,583 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order despite ringing BES who said it was a loading error. The lady apologised and said it would be with me the next day but still waiting.”

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Posted 5 hours ago

“Definitely will never order from this place again. Payed alot extra to get materials here the next day before 10.30 a week later still no materials, then asked for a refund to be told i have to wait another 7 days. I have a huge social media platform I will definitely be letting people know not to risk buying things from you”

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Posted 1 day ago

“Product faulty water didn't switch completely off Have had to turn the water supply off?”

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Posted 1 week ago

Hi Paul, thank you for your feedback. We are very sorry about this. Please contact our team for assistance regarding our returns facility at customerservices@bes.co.uk Regards, BES

Posted 1 week ago

“the pipework arrived two days late and we didn't receive the coupliers at all”

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Posted 1 week ago

We're really sorry about that Steven. If you email customerservices@bes.co.uk they will arrange for the couplers to be sent. Regards, BES

Posted 1 week ago

“Products regularly fail and have to be replaced. Refuse to compensate trades for wasted labour.”

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Posted 2 weeks ago

Hi John, thank you for your feedback. Based on your comments we are investigating. Please note that BES take product quality and service very seriously which is why we hold BSI certification as a business and stock products with the relevant quality kitemarks etc. where necessary. Regards, BES

Posted 2 weeks ago

“Unfortunately BES were let down utterly and completely by DPD who failed to deliver the item, claimed they lost it and then did nothing to help or sort the issue they sorted. We ended up with an annoyed customer and working late hours to make up for delays in the job. DPD as BES delivery chain failed in every way to honour the contract between us and BES.”

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Posted 3 weeks ago

Hi Michael, thank you for your feedback. We are really sorry about the DPD service, thankfully rare. Apologies, BES

Posted 8 hours ago

“Unfortunately it is not possible to write a review, as the item I purchased never arrived. You could send me a refund, or the item, then I could give a review.”

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Posted 4 weeks ago

Hi John Leingang, thank you for your feedback. We are sorry about the delayed delivery of your gas meter housing replacement door. This item was on 'back order' as highlighted when you placed your order. Please advise customerservices@bes.co.uk if your order has not arrived. Regards, BES

Posted 2 weeks ago

“Paid for 10.30am delivery and it arrived 5 hours late No tracking update on system Poor service from courier”

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Posted 1 month ago

Hi Max, thank you for your feedback. We are very sorry that the courier has let us both down re. 'pre 10.30am' delivery. Please note that a refund has been issued for the 'pre 10.30am' fee. Apologies. BES

Posted 1 month ago

“Amazing service, delivered within hours! Many thanks.”

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Posted 1 month ago

“Dont buy anything from BES unless you are 110% sure it is correct They have a NO return policy.”

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Posted 1 month ago

Hi - We do have a returns policy - you can check out the details here - https://www.bes.co.uk/returns/ If you need any help with your order be sure to call the team on 0121 322 6400 as we are here to help. Kind Regards, BES Ltd

Posted 1 month ago

“it’s not the order i have just placed , this was a failed order from friday ??????”

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Posted 1 month ago

Hi - If you need help with an order you've placed please call us on 0121 322 6400 and our team can help you - Thank you, BES Ltd

Posted 1 month ago

“Odd to be asked to review something before it has been delivered, but my reason for the one star is exactly that. BES chose to use DX as the carrier, and so far DX has failed to deliver the goods 3 times. The first time they just loaded the goods onto a van and didn't attempt to delivery. The 2nd and 3rd time DX (falsly) claimed it was in incorrect address and then just hold the goods in their warehouse until someone contacts them. And this is despite BES contacting them by phone to give additional information and my mobile phone number. You may read this and think it is a harsh review of BES, but I am the one with a half finshed downpipe and BES are making the decision to use DX. How good are the actual products? No idea ... I might find out later today (if DX can be bothered to deliver on the 4th attempt)”

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Posted 1 month ago

Thank you for your anonymous review of BES, however, it does not make good reading. Rest assured we will investigate with DX. Thankfully your experience is extremely rare as DX successfully deliver thousands of products on our behalf each week. Of course that is of no comfort to you. It seems BES and DX have been let down by a DX driver. We will be pushing to get this resolved with DX as a matter of urgency. Apologies. BES

Posted 1 month ago

“The 20 inch tail i ordered turned out be only 19 inches and that is from fitting to fitting. The 20 inch tail it is replacing is 21 inches from fitting to fitting. Which means I now have the bother of trying to return and order longer length. Also DPD the courier is absolute rubbish in this area. They never even get into my road . Inevitably after the first failed delivery I have to allocate a pist office 2 miles away for me to then go and collect.”

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Posted 1 month ago

Hi James, thank you for your feedback. We are sorry about this. Apologies, BES

Posted 7 hours ago

“Orders two parts and was able to pay for both but when the package arrived only one in and a note saying the rest to follow. A week on and still not arrived and no communication from the company to say what’s happening very frustrating why let me pay for something you don’t have in stock?”

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Posted 2 months ago

Hi Jason, thank you for your feedback. Re. your back order (this was highlighted online when you placed your order) we are pushing our supplier and stock is due in one week (this post written 8th Sept) We are really sorry about the delay but thankfully back orders are rare for BES. Of course we could issue a full refund if that is what you'd prefer - advising customerservices@bes.co.uk Regards, BES

Posted 1 month ago

“Parcel not delivered”

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Posted 2 months ago

Hi David Willmett, We are sorry about this. Once your goods get returned by DPD we will issue your refund. DPD claim the tracking was amended on the day it was out for delivery, requesting it was not taken to the original delivery address. DPD say the tracking was changed so that the goods were instead taken to DPD Pickup Locker YEEP! Your local Co-op. It was delivered to this locker the next day on Thursday 20th August. You should have received notification from the courier their parcel was available for collection. After three days as is DPD’s standard practice the goods are retrieved by DPD and returned to BES. On the goods’ return to BES a refund will be processed. We are really sorry about this, thankfully it is very rare. Regards, BES

Posted 2 months ago

“I havent received my order yet and dont understand why its takng so long? So amnot a happy bunny”

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Posted 2 months ago

Hi Gerald Meager, thank you for your feedback. We note that when you placed your order you clicked on 'collection'. We can see that this was an error. Due to the slight delay we will waive the applicable delivery charge of £4.95 (your order is less than £50) as a gesture of goodwill. Regards, BES

Posted 2 months ago

“Awful customer service! Ordered the wrong thread size on the outside tap rang customer service within 10 minutes of original order and was told sorry nothing can be done, unless you order another ( the one i wanted) and pay the extra postage and return the wrong one or cancel the whole order again losing the postage and reorder. Will certainly think twice about placing another order customer service were less than helpful!”

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Posted 2 months ago

Hi Ben Mooney, Thank you for your feedback. We take on board your comments regarding the order you wished to cancel 10 minutes after placing it online. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers. For 99% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a fast turnaround. Regards, BES

Posted 2 months ago

“Ordered a part on next day delivery, it didn’t show stayed in all day they said it was failed attempt card was left… no card or delivery was attempted. I then waited in again nothing, no news. Received an email on Tuesday to say it was pushed back to Thursday “as per my request” I rang to find who had requested no one knew who or why.. assured me it would be here Thursday. Rang Thursday to be told no notes on my file and they’ve lost the parcel as of Sunday! Shocking!”

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Posted 2 months ago

Hi Chris Farish, thank you for making us aware. We will raise this with our carrier when we have our next review meeting. Unfortunately, you, BES and the carrier have been let down by the delivery driver. Your comments have also been shared with BES team for investigation. Apologies. BES Ltd Update – BES contacted you three times on 20th Aug to establish if you had a safe place so that the courier could deliver. We were unable to establish your preference. The carrier has launched a formal investigation to establish the goods’ whereabouts.

Posted 2 months ago

“Reference #1003485408 I purchased a 22mm Scalemaster installation kit from BES Ltd, expecting a complete, good-quality kit as advertised. Unfortunately, it arrived missing vital components, and the parts that were supplied were of a substandard quality and completely different from the pictures and description shown on the BES website. The customer service has been equally disappointing. Despite explaining that I had a plumber on site ready to install the system, BES offered no suitable solution. I was therefore left with no choice but to go out myself and purchase the missing parts elsewhere so the installation could actually be completed. To add insult to injury, BES offered just £10 compensation, which doesn't come close to covering the cost of the missing components, let alone the additional expense, time and considerable inconvenience caused. When you spend good money on a product, you expect it to arrive complete and as advertised, with reasonable customer service when something goes wrong. Unfortunately, my experience with BES Ltd has been the complete opposite. Very poor product, misleading description/photos, inadequate customer service and an insulting compensation offer. I would not recommend BES Ltd based on this experience.”

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Posted 2 months ago

Hi Gareth Coffey, thank you for your feedback. As per your conversation with one of the BES team, once you informed us that the Scalemaster was missing a single tee we offered to urgently dispatch the required tee FOC that day. ( tee plus delivery =£10, not compensation as stated) You refused our offer stating that you needed the tee that day (rather than the day after) We are very sorry about what happened i.e supplier error (tee missing in goods shipped by Scalemaster to BES) Thankfully this is VERY rare and we can only apologise. Regards, BES

Posted 2 months ago

“Item was despatched quickly and arrived next day. Unfortunately gauge on valve stuck whist setting pressure so we are now unable to know if we have 1 or 10 bar. Will look to replace with something more reliable.”

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Posted 3 months ago

Hi Malcolm Wilson, thank you for your feedback. Please contact customerservices@bes.co.uk who can facilitate a replacement (t&c's apply) We were glad the gauge arrived next day, albeit the issue you describe is disappointing but thankfully very rare. Regards, BES

Posted 3 months ago

BES.co.uk is rated 4.7 based on 8,583 reviews