BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery to say order by 9pm for next day delivery . Don’t think so. And I wasn’t even contacted by yourselves once the delivery was not delivered .”

Helpful Report

Posted 2 weeks ago

Hi Mr Colin Beckett, thank you for your feedback. Upon investigation we can see that your delivery was successful at the 3rd attempt (Fri 28th Nov. at 11.38hrs) The courier ignored instructions to leave your package in the agreed safe place on the previous attempts. We are really sorry about what happened and of course we have logged and escalated with our courier. Apologies. BES

Posted 1 week ago

“Ordered two pigtails the same but got two different pipes!!! Emailed the company, still waiting for a reply?”

Helpful Report

Posted 2 weeks ago

Hi Stuart Barningham, thank you for your feedback. Apologies, please note one of the team is going to contact you shortly so that this is resolved for you. Regards, BES

Posted 2 weeks ago

“Just to summarise what happened with BES. You sent me the wrong items, then the correct ones the next day, but there was no information at all about when the original items would be collected. Instead of arranging anything, a charge of one hundred pounds was suddenly added and marked as due immediately. When I tried to get answers, nobody seemed to know what was going on. I spent more than half an hour being passed from one person to another and the only email reply I received was a single line with an RMA number. This was a completely unprofessional approach and very disappointing for a regular customer. In the end I was simply told to send the products back so the debt could be removed, without any empathy or proper explanation. Of course I will send the products back, and of course mistakes happen, but the way this was handled was really poor. I am available if you need any further information or copies of the messages I received.”

Helpful Report

Posted 2 weeks ago

Hi Ioannis Skandalis, thank you for your feedback. We are very sorry about the mispick in our warehouse (thankfully very rare) We are also very sorry about your situation being resolved as quickly as it should have been. Rest assured this matter has been dealt with and we can see that a member of the team has telephoned to reassure you. As discussed we have rebooked the collection to retrieve the incorrect part sent. We can also confirm this has now been collected. Apologies once again. Regards, BES

Posted 2 weeks ago

“Whilst I am more than happy with BES regarding swiftness of delivery, customer service etc, you may want to have a look at your delivery contractor; DX Exeter specifically as I had issues with my latest order. The courier wasn't a DX driver but an agency type and was the most obnoxious and rude person I have ever dealt with. He refused to deliver the item to our location, stating he "wasn't allowed on site due to having a dog in his cab" (this has never been an issue, and my Security team confirm this isn't the case). He then reported that there is no-one to open the barriers into our site and that someone must come out to meet him (we have 24 hour security and the barriers are always manned). When I explained there was no-one that could do this, his response was "well you won't get your delivery then will you!". I asked him for his name and company and his response was "my name is Jim" (doubtful) and his company was "0121 Do One!". I have reported this through to DX directly but am still awaiting an explanation for this behaviour. He drives a Mercedes Benz van, registration AY24 LWA. I did finally get a redelivery this week and again he wanted us to take the item from outside our site. I met the driver who, again, was extremely rude. I had to forcefully insist that he could enter sitewith a dog so that he could deliver the item to its location. He then drove onto site in an arrogant manner and eventually delivered titem. The dog was in the vehicle cab and looked remarkably like a dog from the banned breed listdog so this could explain his refusal to enter our campus. As I said earlier, I am more than happy with BES but this behaviour from the courier firm you have a contract with leaves a lot to be desired. Trevor Hollingsbee Facilities Manager”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. Whilst you state you are "more than happy with BES" your experience with the driver delivering on behalf of DX falls well short of acceptable behaviour. Therefore BES have shared your feedback with DX so that they are aware and can deal with the individual working on behalf of DX. Sincere apologies. BES

Posted 2 weeks ago

“Ordered an item from them which was quickly delivered but faulty. Emailed the sales team twice including pictures of the damaged item and go no response. Won’t be using BES again and will advise my team to do the same. As poor a customer service as you can get.”

Helpful Report

Posted 2 weeks ago

Hi Stephen Payne, thank you for your feedback. We are really sorry about the damaged product and delay to resolve, it falls short of our very high standards. Please note a replacement is being sent out today for next day delivery. Apologies. BES

Posted 2 weeks ago

“I paid for a saturdaqy delivery which never arrived. I then had to change the delivery for the following tuesday and had to change the delivery address because I work away. This also did not arrive so I ahd to rearrange yet again for a different day at the origional address. The issue is really with dpd”

Helpful Report

Posted 2 weeks ago

Hi Jack Cunnington, Thank you for your feedback. We are very sorry that the courier did not deliver successfully on the Saturday specified. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers (DPD as you state) at our next service level meeting. Sincere apologies. BES

Posted 2 weeks ago

“You sent my parcel to the wrong address said it was my fault wouldn’t offer any compensation and the manager I spoke to was useless and belittling will never use you again this experience was an absolute waste of my momey and time couldn’t be more disappointed”

Helpful Report

Posted 2 weeks ago

Hi Ben Adams, thank you for your feedback. We can see that your order was delivered on 20th November to the address provided. We are really sorry about this if it is wrong? Please could you provide an employee name so that we can follow up the points you raise. Regards, BES

Posted 2 weeks ago

“Ordered day before for next day delivery. Happy to take money then tell you 2.30pm next day its not in stock! Blatant lying in advertising next day delivery... we are in 2025 not 1990... stock systems should know if out of stock”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. We were very sorry to read that your item was out of stock. This is VERY rare and we can only apologise. As stated one of the BES team contacted you to inform that we could not fulfil your order on this occasion. Of course a full refund was offered. Once again we are very sorry for your experience which falls short of our usual high standards, 4.7/5 star ratings. Regards, BES

Posted 3 weeks ago

“Bought a gas analyser When it came warranty was 2 months out of warranty. So only had 10 months on warranty Must of been sitting in there ware house for over 2 months Very poor”

Helpful Report

Posted 1 month ago

Hi Leonard Gumbs, Apologies about the confusion but rest assured you will NOT lose out re full calibration/shelf life etc. Please see below. We hope that reassures you and clarifies the position. Regards, BES "Testo appreciate when BES buy their analysers that they may not be resold immediately, therefore some shelf life is required when it comes to calibration. When it is time to calibrate your analyser, you will need to include a copy of your BES invoice which will show the date of your purchase. Testo will then calibrate for 12 months but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble to provide a copy of your invoice at any point should you not be able to find it when this time comes."

Posted 1 month ago

“Tried to contact twice to arrange a return and no one has come back to me!”

Helpful Report

Posted 1 month ago

Hi Adam Murphy, apologies for the slight delay but please note that we sorted out your returns label yesterday. Please do not hesitate to contact us should you require further assistance. Regards, BES

Posted 1 month ago

“Ordered a crimper on Thursday for Saturday delivery, needed it for a Sunday-tuesday install. It didn't arrive, rang up Sunday morning, they could see the order but had no clue what happend. They said it'll probably arrive Monday but to ring back on Monday morning. This halted a very time sensitive job. Rang up Monday, staff very apologetic, they said their not sure what went on, and are sending it out for a pre 10am delivery Tuesday, I waited In for it. It didn't arrive on Tuesday either.... Arrived Wednesday instead. Staff were very apologetic and professional on the phone, nothing against them, but this will be the first and last order with BES. Not that it makes much of a difference but the press tool sent was a different make than the one I ordered on the website to. Zupper rather than alpha press but they seem pretty similar.”

Helpful Report

Posted 1 month ago

Hi Ashley Thursfield, we are very sorry to hear that our courier has let us both down on this occasion (thankfully a rare occurrence) and we can only apologise profusely. Note: we have regular meetings with our couriers and delivery metrics/performance are always reviewed, so we thank you for highlighting your experience. On a more positive note we do hope you enjoy using your press-fit tool. It is an excellent product. We note that you ordered a Z-Press (Zupper) part number 25348 and an extra jaw 26951 – Alpha Press 35mm M profile jaw (these fit the Z-Press machines as well as the Alpha-Press) -so we actually delivered exactly as per the order you placed. Apologies once again re. your delayed delivery. BES

Posted 1 month ago

“Delivered to wrong address twice then sent it back never received my order,complete waste of time.”

Helpful Report

Posted 1 month ago

Hi John Hardy, Thank you for your feedback. We are very sorry that the courier did not deliver successfully. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers at our next service level meeting. Sincere apologies. BES

Posted 1 month ago

“I placed an order based on the information provided on your website, which clearly stated that the disabled toilet I urgently required was available for next-day delivery. During checkout, I was even able to select a delivery date, which confirmed this expectation. I had planned the installation around this schedule, as it was needed urgently before an important assessment. However, on the expected delivery day, after waiting the entire day, I contacted your customer service team around 6 p.m., only to be informed that the delivery time is actually around 14 days. This is extremely disappointing and misleading, as the website was not updated to reflect the true delivery timeframe. I relied on the information provided and made my purchase accordingly.”

Helpful Report

Posted 1 month ago

Hi Sharmali Sivakanesan, thank you for your feedback. Whilst we state on the product web page '7-14 days UK delivery' for direct deliveries it seems our delivery calendar offered 'next day' in error this for your order. Sincere apologies for the confusion. Our web team are investigating and will remedy for future orders. Thank you for bringing to our attention. Regards, BES

Posted 1 month ago

“I have used BES on many occasions they have never let me down. However this is the first time I have had a delivery from DX as it was a larger item. They delivered it late afternoon and a day late which caused me all sorts of problems with my job and I had to work on Saturday to resolve the issue. Not BES's fault and their customer service dealing with this was great but DX let you down this time.”

Helpful Report

Posted 1 month ago

Hi John Kirkham, thank you for your feedback. We are sorry about the delay, it is very frustrating to hear especially as you say "...Not BES's fault" and "...I have used BES on many occasions they have never let me down" Rest assured your feedback will be relayed to DX when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 1 month ago

“Delivery was bad. Parcel left in full veiw of passers by. I twice identified where to leave it in a safe place. Very very disappointed”

Helpful Report

Posted 1 month ago

Hi Andrew Pollard, thank you for your feedback. We are sorry that the courier did not follow your instruction, it is very frustrating to read. Rest assured your feedback will be relayed to our courier when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 1 month ago

“Dreadful customer service”

Helpful Report

Posted 1 month ago

Hi Bernard Cooke, please can you provide details so that we can follow up your 1star review. BES take customer service very seriously as we strive to further improve our overall high rating 4.7/5. Regards, BES

Posted 1 month ago

“I've ordered and payed for 38 valves but I only received 24 valves and no explanation. Order #1002831957 On the invoice I received, there are no materials I purchased listed, nor their prices – only the total amount paid. This makes accounting for the purchases very difficult. Invoice 3075611”

Helpful Report

Posted 1 month ago

Hi Marek Rosowski, thank you for your feedback, although it is not what BES wish to read. Sincere apologies as your experience falls well short of our normal excellent service (overall 4.7/5 stars) We have investigated your delivery which is a despatch outside of mainland UK. As you state only 24 valves out of 38 were initially delivered within our specified time scale. Unfortunately at the time of your order we were out of stock re. balance of 14no. (very rare). Your despatched back order delivery has subsequently been stuck at DPD (also very rare) with a number of failed attempts to deliver. To ensure that this delay is resolved quickly one of our team is working closely with DPD, so that you get your follow up package. Once again we are very sorry about this but thankfully instances like this do not happen very often. Regards, BES

Posted 1 month ago

Update - Apologies, please note the correct invoices are being sent to you today. BES Ltd

Posted 1 month ago

Update#2 apologies Mr Rosowski. As per your conversation with one of the BES team, customs have now released your second package. We are following up the reason for the customs delay from our side, to prevent this happening again. The hold by customs is very unusual, as the first part of your order arrived without delay. Apologies once again. BES

Posted 1 month ago

“Placed an order on a Saturday morning and paid over £15 to have delivered before 10:30 Monday. Items arrived at 17:20, waste of money paying for delivery before 10:30. Had an engineer on site that was unable to complete the job and had to return the next day.”

Helpful Report

Posted 1 month ago

Good afternoon, We deeply apologize for this. This isn't our usual standard and I will get this investigated ASAP, in the meantime - can you email customerservices@bes.co.uk along with your order number so we can look into this for you Chris? Kind Regards, BES Ltd.

Posted 1 month ago

“Ordered a Kane 158 analyser on 03/10/25. Still not received and its now the 14/10/25. No update from BES advising when to expect it.”

Helpful Report

Posted 2 months ago

Good afternoon Mr Hall, Firstly I apologise you have not received your order as of yet, can I ask you email your order number over to customerservices@bes.co.uk and we can get this sorted out for you - Kind Regards, BES Ltd

Posted 2 months ago

“Wouldn’t order again next day delivery turned in to 4 days delivery ended up cancelling the order and buying it cheaper elsewhere and actually got next day delivery!!”

Helpful Report

Posted 2 months ago

Good afternoon Gordon, I apologise you have not received next day delivery, as stated on our website we offer our next day delivery service for UK mainland if ordered before 9pm, this could mean if you live outside the UK you could expect a delay of 2 to 3 days. Kind Regards, BES Ltd.

Posted 2 months ago

BES.co.uk is rated 4.7 based on 6,886 reviews