BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,217 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products...no issue. The staff...very helpful. The prices...great. The website...shocking! THE FORGETFUL BASKET. You start making a list, put lots of things in the basket. Leave tab open overnight, come back to basket and it's showing empty. So you once again search for all your parts, rebuild your basket. Go to checkout, suddenly all the previous days things re-appear. So everything is doubled. THE WORST SEARCH. You do a search and a snap-shot of what you want appears for the blink of an eye...then it disappears and the sorry nothing matches your search box overules it. This happened so many times I took a video of it (attached). The online experience was so glitchy and took so much time it totally put me off ever using BES again. You are a good company and you really need to sort this out.”

Helpful Report

Posted 2 days ago

Hi Roger Woolley, thank you for your feedback. We are very sorry about your web search experience. Our web manager is aware of your comments/video and so rest assured that this facility will be improved. On a better note we are pleased that you think our products, staff and prices are great. Regards, BES Ltd

Posted 1 day ago

“I placed an order with the guarantee of a next day before 10:30 am delivery. I paid the extra charge as requested. This was for a very time sensitive job and was lead to believe it would be here before 10:30am. In fact the part didn’t even arrive that day at all. Which held up the job causing a huge amount of stress for the customer and had to cancel other trades because of this. I’ve had no apology or explanation or an offer of my delivery refund back which was £21.30 !!! Would only order from BES again if the job I was doing wasn’t time restricted and I wasn’t fussed when it arrived”

Helpful Report

Posted 3 days ago

Hi Wayne Stevens, thank you for your feedback. We are very sorry about this as it falls well below our usual high standards. Rest assured a refund is being issued. Your issue has been flagged up with DPD and we have been given an investigation number to ascertain what happened. Sincere apologies. BES Ltd

Posted 2 days ago

“Paid for item, got a delivery date.. .was then told they didnt know when there were getting stock to deliver... Asked for a refund and still wainting for my refund well over a week later!”

Helpful Report

Posted 5 days ago

Hi Craig Baker, thank you for your feedback. Your experience falls well short of our usual high standards. It is rare for us to not have an item in stock, we are sorry about this. Also please note that your refund will be issued today (please allow a few days for your bank to process) Apologies. BES Ltd

Posted 4 days ago

“Don’t pay for overnight delivery. They send it by DPD and DPD does not ensure delivery. In fact my overnight delivery took 3 days because they “attempted” delivery but then took it back to the local post office when I did not open the door on time. So now I had to take time off work to pick up from the local post office”

Helpful Report

Posted 5 days ago

Hi Amit Mathur, Thank you for your feedback. We are really sorry about this. We note you ordered on Sunday 1 Feb at 10.05 for delivery next day before noon. DPD attempted to deliver at 11.31am on 2 February but there was no answer, so they diverted to your local post office. We have requested that our Customer Services team refunds the 8.95 plus VAT for the "failed" pre noon delivery. Apologies. BES Ltd

Posted 2 days ago

“Never arrived still waiting for my money back.”

Helpful Report

Posted 1 week ago

Hi Mr Brent Perkins, thank you for your feedback. We are very sorry about this. Our courier let us down (and you) hence your order was returned to our warehouse. Thankfully this is very rare. We have processed your refund today (please allow a few days for your bank to process) Apologies. BES Ltd

Posted 1 week ago

“Order number: 1003085183 Not happy with the delivery: the box arrived open and completely soaked, with the contents also soaked. Please see the attached pictures”

Helpful Report

Posted 1 week ago

Hi R Nash, thank you for your feedback. We are very sorry that the BES cardboard packaging got wet, as shown in the photos you've supplied. It is unclear if the courier left your goods outside in the rain, in a safe place but rest assured if your products are damaged in any way by the soggy cardboard we will issue a refund. Please contact our customer services dept. who will arrange for a collection if you are unhappy with your delivered items. customerservices@bes.co.uk Apologies. BES Ltd

Posted 1 week ago

“Next day delivery advertised but it took 5 days to arrive.”

Helpful Report

Posted 1 week ago

Hi Mark, thank you for your feedback. We are sorry that your delivery took 5 days to arrive to Aberdeenshire. We advertise on our website and in our catalogue that deliveries to northern Scotland from Birmingham will usually take 2-3 days. Our service levels are actually very high and so it is a shame that on this occasion you have experienced a slight delay for your order to Aberdeenshire. Apologies. BES

Posted 1 week ago

“Kane 158 analyser over a month into its calibration. No response from customer service. Have to send for recalibration 2 months earlier to avoid December.”

Helpful Report

Posted 1 week ago

Kane appreciate that when BES buy their analysers that they may not be resold immediately, therefore some shelf life is required when it comes to calibration. Therefore please note that when it is time to calibrate your analyser with Kane, you will need to include a copy of your BES invoice, which will show the date of your purchase. Kane will then calibrate for 12 months, but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble for BES to provide a copy of your invoice at any point should you not be able to find it when the time comes. We hope this helps. Please reach out again if you are unsure of the agreed process and we will help. Regards, BES

Posted 1 week ago

“Poor quality m press fittings. Several leaks on pressed gas fittings.”

Helpful Report

Posted 2 weeks ago

Good afternoon Neil, I am very sorry you recieved a faulty item. Please could you email customerservices@bes.co.uk with your order number if you haven't already and we can arrange sending out a replacement or refund for you. Kind Regards, BES Ltd

Posted 2 weeks ago

“returns seem a bit slow to acknowledge receipt or is this carrier fault ? i'll give package another week ....?? cannot track parcel and ref nos not on lable where according to directions it should be.”

Helpful Report

Posted 2 weeks ago

Hi Mr Macphail - I apologize for the delay in your parcel getting to us. I can confirm we received your return on the 28th January, please allow 3-5 working days for your refund to appear back into your account. Kind Regards, BES Ltd

Posted 2 weeks ago

“Kane 158 Analyser I bought was over a month into its calibration, no customer service reply. I purposely bought this after December so I did not have to send off for calibration during busiest month.”

Helpful Report

Posted 2 weeks ago

Good afternoon Mr Johnston, Thank you for your feedback. I’m sorry to hear you haven’t received a response from our customer service team. We take this very seriously and want to get this issue resolved quickly for you. Could you please contact us directly at customerservices@bes.co.uk / 0121 322 6400 so we can resolve this as quickly as possible? We appreciate your patience and look forward to helping you. Kind Regards, BES Ltd

Posted 2 weeks ago

“Accepted my order and charged my account but the item was out of stock and not available. This was only discovered by myself when I had to phone up to query where my order was”

Helpful Report

Posted 3 weeks ago

Hi Julie Reid, apologies as this falls well short of our usual high levels of service (4.7/5 review overall rating) The relevant team members will be made aware of your feedback so that we can further improve our processes. Apologies once again. Regards, BES

Posted 3 weeks ago

“Order was damaged I reported it and they said they will send the item the next day but then they said it’s not in stock”

Helpful Report

Posted 3 weeks ago

Hi Mohammed Sohaib, we are really sorry about this. Exceptional circumstances, as you state we are out of stock of your damaged product. Our supplier advises that stock is due into BES from 23rd Jan. Apologies once again. Regards, BES

Posted 3 weeks ago

“Delivery was rubbish Paid for next morning delivery and it turned up 3 days late???”

Helpful Report

Posted 3 weeks ago

Hi Mr Paul Lamb, we are really sorry that your package was delayed. We have issued a refund for the fee for 'next day' delivery. Thankfully delays like this are rare, as can be demonstrated by our overall 4.6/5 rating. Apologies once again. Regards, BES

Posted 3 weeks ago

“Dpd delivery service is awful. This order was due on Monday the 12th. Spoke to bes several times and always told it will be the next day. Still no delivery so do not use bes if you require the parts like most tradesman for a job. Never had a problem like this before and very disappointed.”

Helpful Report

Posted 4 weeks ago

“Never arrived, still waiting!”

Helpful Report

Posted 4 weeks ago

Hi Mike, we are really sorry about this as your experience is far from our excellent normal service. We note that your goods were delivered on the 16th. Your original delivery was impacted by the recent snow storm and then the courier had a backlog. Sincere apologies. BES

Posted 3 weeks ago

“Very poor service I ordered an item to delivery company could not find it so they dropped it off at a very inconvenient drop-off point I complained to be us and they have done absolutely nothing about it.”

Helpful Report

Posted 4 weeks ago

Hi Andrew Rowson, thank you for your feedback. We are sorry that the courier was unable to deliver to your preferred address. Alot of our customer like the DPD pickup/drop-off facility for the convenience, if nobody is at home to take delivery. However, we are sorry that on this occasion the drop-off was inconvenient for your locality. Apologies. BES

Posted 4 weeks ago

“Very poor aftersales service”

Helpful Report

Posted 4 weeks ago

Hi Paul Mercer, thank you for your feedback albeit it does not reflect very well on BES. As we take customer service very seriously please can you elaborate, so that we can investigate and improve where necessary. Regards, BES

Posted 4 weeks ago

“Part did not arrive. Sent them a message as it was over the holidays and haven’t had a response. DHL confirmed it did not get delivered as well.”

Helpful Report

Posted 4 weeks ago

Hi Grant Jones, BES are really sorry about this. We advised on the 31st that DPD said they had delivered on 29 Dec 2025 at 18:00. We are aware that you are disputing this and have consequently raised a claim directly with DPD. Apologies. BES

Posted 3 weeks ago

“Website always has been useless and still is ! Bring back the catalogue based version.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. However, to help us better understand please could you elaborate and explain what elements of our website you think are useless? Please note that we've received thousands of high review ratings since we developed our website a number of years ago. Our current overall rating is 4.6/5. Regards, BES

Posted 1 month ago

BES.co.uk is rated 4.7 based on 7,217 reviews