BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,644 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,644 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 30th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a crimper on Thursday for Saturday delivery, needed it for a Sunday-tuesday install. It didn't arrive, rang up Sunday morning, they could see the order but had no clue what happend. They said it'll probably arrive Monday but to ring back on Monday morning. This halted a very time sensitive job. Rang up Monday, staff very apologetic, they said their not sure what went on, and are sending it out for a pre 10am delivery Tuesday, I waited In for it. It didn't arrive on Tuesday either.... Arrived Wednesday instead. Staff were very apologetic and professional on the phone, nothing against them, but this will be the first and last order with BES. Not that it makes much of a difference but the press tool sent was a different make than the one I ordered on the website to. Zupper rather than alpha press but they seem pretty similar.”

Helpful Report

Posted 36 minutes ago

“Delivered to wrong address twice then sent it back never received my order,complete waste of time.”

Helpful Report

Posted 1 day ago

Hi John Hardy, Thank you for your feedback. We are very sorry that the courier did not deliver successfully. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers at our next service level meeting. Sincere apologies. BES

Posted 23 hours ago

“I placed an order based on the information provided on your website, which clearly stated that the disabled toilet I urgently required was available for next-day delivery. During checkout, I was even able to select a delivery date, which confirmed this expectation. I had planned the installation around this schedule, as it was needed urgently before an important assessment. However, on the expected delivery day, after waiting the entire day, I contacted your customer service team around 6 p.m., only to be informed that the delivery time is actually around 14 days. This is extremely disappointing and misleading, as the website was not updated to reflect the true delivery timeframe. I relied on the information provided and made my purchase accordingly.”

Helpful Report

Posted 1 day ago

Hi Sharmali Sivakanesan, thank you for your feedback. Whilst we state on the product web page '7-14 days UK delivery' for direct deliveries it seems our delivery calendar offered 'next day' in error this for your order. Sincere apologies for the confusion. Our web team are investigating and will remedy for future orders. Thank you for bringing to our attention. Regards, BES

Posted 23 hours ago

“I have used BES on many occasions they have never let me down. However this is the first time I have had a delivery from DX as it was a larger item. They delivered it late afternoon and a day late which caused me all sorts of problems with my job and I had to work on Saturday to resolve the issue. Not BES's fault and their customer service dealing with this was great but DX let you down this time.”

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Posted 4 days ago

Hi John Kirkham, thank you for your feedback. We are sorry about the delay, it is very frustrating to hear especially as you say "...Not BES's fault" and "...I have used BES on many occasions they have never let me down" Rest assured your feedback will be relayed to DX when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 3 days ago

“Delivery was bad. Parcel left in full veiw of passers by. I twice identified where to leave it in a safe place. Very very disappointed”

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Posted 5 days ago

Hi Andrew Pollard, thank you for your feedback. We are sorry that the courier did not follow your instruction, it is very frustrating to read. Rest assured your feedback will be relayed to our courier when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 3 days ago

“Dreadful customer service”

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Posted 5 days ago

Hi Bernard Cooke, please can you provide details so that we can follow up your 1star review. BES take customer service very seriously as we strive to further improve our overall high rating 4.7/5. Regards, BES

Posted 3 days ago

“I've ordered and payed for 38 valves but I only received 24 valves and no explanation. Order #1002831957 On the invoice I received, there are no materials I purchased listed, nor their prices – only the total amount paid. This makes accounting for the purchases very difficult. Invoice 3075611”

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Posted 1 week ago

Hi Marek Rosowski, thank you for your feedback, although it is not what BES wish to read. Sincere apologies as your experience falls well short of our normal excellent service (overall 4.7/5 stars) We have investigated your delivery which is a despatch outside of mainland UK. As you state only 24 valves out of 38 were initially delivered within our specified time scale. Unfortunately at the time of your order we were out of stock re. balance of 14no. (very rare). Your despatched back order delivery has subsequently been stuck at DPD (also very rare) with a number of failed attempts to deliver. To ensure that this delay is resolved quickly one of our team is working closely with DPD, so that you get your follow up package. Once again we are very sorry about this but thankfully instances like this do not happen very often. Regards, BES

Posted 6 days ago

Update - Apologies, please note the correct invoices are being sent to you today. BES Ltd

Posted 6 days ago

Update#2 apologies Mr Rosowski. As per your conversation with one of the BES team, customs have now released your second package. We are following up the reason for the customs delay from our side, to prevent this happening again. The hold by customs is very unusual, as the first part of your order arrived without delay. Apologies once again. BES

Posted 3 days ago

“Placed an order on a Saturday morning and paid over £15 to have delivered before 10:30 Monday. Items arrived at 17:20, waste of money paying for delivery before 10:30. Had an engineer on site that was unable to complete the job and had to return the next day.”

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Posted 1 week ago

Good afternoon, We deeply apologize for this. This isn't our usual standard and I will get this investigated ASAP, in the meantime - can you email customerservices@bes.co.uk along with your order number so we can look into this for you Chris? Kind Regards, BES Ltd.

Posted 1 week ago

“Ordered a Kane 158 analyser on 03/10/25. Still not received and its now the 14/10/25. No update from BES advising when to expect it.”

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Posted 2 weeks ago

Good afternoon Mr Hall, Firstly I apologise you have not received your order as of yet, can I ask you email your order number over to customerservices@bes.co.uk and we can get this sorted out for you - Kind Regards, BES Ltd

Posted 2 weeks ago

“Wouldn’t order again next day delivery turned in to 4 days delivery ended up cancelling the order and buying it cheaper elsewhere and actually got next day delivery!!”

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Posted 2 weeks ago

Good afternoon Gordon, I apologise you have not received next day delivery, as stated on our website we offer our next day delivery service for UK mainland if ordered before 9pm, this could mean if you live outside the UK you could expect a delay of 2 to 3 days. Kind Regards, BES Ltd.

Posted 2 weeks ago

“Ordered an item and a week later - still waiting for it! No communication- disappointing….”

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Posted 2 weeks ago

Good afternoon, Please could you get in contact with our customer services team who will investigate this for you - customerservices@bes.co.uk Kind Regards, BES Ltd.

Posted 2 weeks ago

“I payed for per 10am delivery, the item didn’t turn up. I rang the office to be told I will be with me by 12.30 so I got two of my guys to drive to the job to be told at 2oclock the brackets would not be delvered that day by quite a rude person on the phone. This issue has cost me £500. I wanted to make an official complaint and was told I would be rang back by a manager and still have not had a call.”

Helpful Report

Posted 2 weeks ago

Apologies Adam Dare. Our courier has let us down on this occasion but thankfully this is very rare as demonstrated by our overall 4.7/5 rating. Rest assured we will refund the fee for the pre 10am delivery. All further complaints are dealt with by our customerservices@bes.co.uk team. Regards, BES

Posted 1 week ago

“Purchased an analyser for next day delivery for it not to come the next day . Then when I rang BES up I simply asked when I would receive my analyser they told me it would 2 days later which was a problem when you start to book jobs in . Obviously it didn’t arrive to days later and I rang again to only told my analyser would be in 3 weeks time due to stock allocations. None of the above was mentioned on the website or on the second phone call. So if you need a analyser sharpish to keep your work loads sorted i would go elsewhere it’s cost me money and a whole bunch of headache of angry customers”

Helpful Report

Posted 2 weeks ago

Good afternoon Anthony Kirkland, We are very sorry about this as it does not meet our usual very high service levels (4.7/5 overall rating) Please could you get in contact with our sales team who will investigate this and resolve for you - sales@bes.co.uk Kind Regards, BES Ltd.

Posted 1 week ago

“The fittings were of poor quality, the 10mm nuts were much smaller than they used to be, very flimsy.”

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Posted 3 weeks ago

Thank you for your feedback Ronald Heyhoe. Your comments will be passed on to our technical team for further investigation. However, please note that all product dimensions are always sourced (and checked) very carefully via our supply chain. Apologies. BES

Posted 3 weeks ago

“The part was out of stock and the company failed to tell me it was only when I phoned up that I was made aware resulting in my Tennant having no heating for a longer duration”

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Posted 3 weeks ago

Thank you for your feedback Matthew. We are very sorry about what happened but thankfully 'stock outs' are very rare at BES. We take customer service seriously (reflected in our 4.7/5 overall rating) and so the BES team will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 3 weeks ago

“Avoid shopping here. Ordered part, was promised next day delivery. Received confirmation email which stated the order could not be changed as it was being packed in the warehouse ready for delivery. Part never arrived. No communication. After 2 days I rang to find out what was happening. Was told the part was not in stock and that I should have been told this when I ordered. Felt cheated and let down. Had to wait 3 working days for a refund. Another company advertising goods they do not have to sell. Quick to take your money, slow to give it back.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We are very sorry about what happened but thankfully it is very rare. We take customer service seriously (reflected in our 4.7/5 overall rating) and so all our team members will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 4 weeks ago

“Still waiting for a refund. Was promised delivery and then told out of stock for 6 weeks or so when i enquired why my order was not delivered. Very poor service”

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Posted 1 month ago

Thank you for your feedback although it falls well short of our normal high service levels. Therefore please can you email customerservices@bes.co.uk with details so that we can investigate and resolve. Regards, BES

Posted 1 month ago

“Paid £1200 for a cable crimper to be delivered next day pre 10am. Got power off in the building and no crimper turned up, phoned to be told its on back order. Had they said it was on back order I would of gone else where. Im now £1200 out of pocket and have to wait 3 days for a refund while having to source another. Terrible service and wont order from them again. Happy enough to take £15 for a pre 10.30 delivery knowing full well it wont turn up”

Helpful Report

Posted 1 month ago

Thank you Gaz. We are very sorry about this as it does not meet our normal high level of customer service and so we will follow up within our team. Please contact below to ensure that your refund is processed quickly customerservices@bes.co.uk Apologies once again. Regards, BES

Posted 1 month ago

Update We have issued the refund in full this morning. Apologies for the delay which is not our normally very high level of service. Please note that the refund takes 3-5 days to land in your bank account dependent on your bank (not due to BES Ltd) Apologies once again. BES

Posted 1 month ago

“The worst thing you guys did was move over to a new accounting system. Why fix something that was not broken???? We order a hell of a lot from you and we can no longer see on our online account what has been ordered for certain projects and what has not. Invoices are also not coming through making us underpay you. We order far too much to keep track of everything. It has been a complete nightmare !!!!!!! We have to keep phoning for invoices that are on the statement but have not been received. Just dont trust the process anymore. Will have to look at buying locally till such time you have fixed the accounting system. What a pity as BES used to be so good and painless to buy from. We have placed 4 orders in September and the screenshot attached is the only thing showing on our account.”

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Posted 1 month ago

Thank you Elsa Fraser for providing your feedback. Clearly your comments are not what BES wish to read given our extremely high levels of customer service. We apologise for the experience outlined. Rest assured we are undertaking a thorough investigation. One of our team will call you to help us understand in more detail and to resolve. Regards, BES

Posted 1 month ago

“Won’t work after being fitted a few years as it won’t come off, even after wd40 spray applied, avoid this lock, it will save you £30 and the cost of a new tap!”

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Posted 2 months ago

Hi Gary, please can you provide more details so that we can fully investigate. Regards, BES

Posted 2 months ago

BES.co.uk is rated 4.7 based on 6,644 reviews