BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,299 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Odd to be asked to review something before it has been delivered, but my reason for the one star is exactly that. BES chose to use DX as the carrier, and so far DX has failed to deliver the goods 3 times. The first time they just loaded the goods onto a van and didn't attempt to delivery. The 2nd and 3rd time DX (falsly) claimed it was in incorrect address and then just hold the goods in their warehouse until someone contacts them. And this is despite BES contacting them by phone to give additional information and my mobile phone number. You may read this and think it is a harsh review of BES, but I am the one with a half finshed downpipe and BES are making the decision to use DX. How good are the actual products? No idea ... I might find out later today (if DX can be bothered to deliver on the 4th attempt)”

Helpful Report

Posted 1 week ago

Thank you for your anonymous review of BES, however, it does not make good reading. Rest assured we will investigate with DX. Thankfully your experience is extremely rare as DX successfully deliver thousands of products on our behalf each week. Of course that is of no comfort to you. It seems BES and DX have been let down by a DX driver. We will be pushing to get this resolved with DX as a matter of urgency. Apologies. BES

Posted 1 week ago

“The 20 inch tail i ordered turned out be only 19 inches and that is from fitting to fitting. The 20 inch tail it is replacing is 21 inches from fitting to fitting. Which means I now have the bother of trying to return and order longer length. Also DPD the courier is absolute rubbish in this area. They never even get into my road . Inevitably after the first failed delivery I have to allocate a pist office 2 miles away for me to then go and collect.”

Helpful Report

Posted 1 week ago

“Orders two parts and was able to pay for both but when the package arrived only one in and a note saying the rest to follow. A week on and still not arrived and no communication from the company to say what’s happening very frustrating why let me pay for something you don’t have in stock?”

Helpful Report

Posted 2 weeks ago

Hi Jason, thank you for your feedback. Re. your back order (this was highlighted online when you placed your order) we are pushing our supplier and stock is due in one week (this post written 8th Sept) We are really sorry about the delay but thankfully back orders are rare for BES. Of course we could issue a full refund if that is what you'd prefer - advising customerservices@bes.co.uk Regards, BES

Posted 1 week ago

“Parcel not delivered”

Helpful Report

Posted 3 weeks ago

Hi David Willmett, We are sorry about this. Once your goods get returned by DPD we will issue your refund. DPD claim the tracking was amended on the day it was out for delivery, requesting it was not taken to the original delivery address. DPD say the tracking was changed so that the goods were instead taken to DPD Pickup Locker YEEP! Your local Co-op. It was delivered to this locker the next day on Thursday 20th August. You should have received notification from the courier their parcel was available for collection. After three days as is DPD’s standard practice the goods are retrieved by DPD and returned to BES. On the goods’ return to BES a refund will be processed. We are really sorry about this, thankfully it is very rare. Regards, BES

Posted 3 weeks ago

“I havent received my order yet and dont understand why its takng so long? So amnot a happy bunny”

Helpful Report

Posted 4 weeks ago

Hi Gerald Meager, thank you for your feedback. We note that when you placed your order you clicked on 'collection'. We can see that this was an error. Due to the slight delay we will waive the applicable delivery charge of £4.95 (your order is less than £50) as a gesture of goodwill. Regards, BES

Posted 3 weeks ago

“Awful customer service! Ordered the wrong thread size on the outside tap rang customer service within 10 minutes of original order and was told sorry nothing can be done, unless you order another ( the one i wanted) and pay the extra postage and return the wrong one or cancel the whole order again losing the postage and reorder. Will certainly think twice about placing another order customer service were less than helpful!”

Helpful Report

Posted 4 weeks ago

Hi Ben Mooney, Thank you for your feedback. We take on board your comments regarding the order you wished to cancel 10 minutes after placing it online. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers. For 99% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a fast turnaround. Regards, BES

Posted 3 weeks ago

“Ordered a part on next day delivery, it didn’t show stayed in all day they said it was failed attempt card was left… no card or delivery was attempted. I then waited in again nothing, no news. Received an email on Tuesday to say it was pushed back to Thursday “as per my request” I rang to find who had requested no one knew who or why.. assured me it would be here Thursday. Rang Thursday to be told no notes on my file and they’ve lost the parcel as of Sunday! Shocking!”

Helpful Report

Posted 1 month ago

Hi Chris Farish, thank you for making us aware. We will raise this with our carrier when we have our next review meeting. Unfortunately, you, BES and the carrier have been let down by the delivery driver. Your comments have also been shared with BES team for investigation. Apologies. BES Ltd Update – BES contacted you three times on 20th Aug to establish if you had a safe place so that the courier could deliver. We were unable to establish your preference. The carrier has launched a formal investigation to establish the goods’ whereabouts.

Posted 3 weeks ago

“Reference #1003485408 I purchased a 22mm Scalemaster installation kit from BES Ltd, expecting a complete, good-quality kit as advertised. Unfortunately, it arrived missing vital components, and the parts that were supplied were of a substandard quality and completely different from the pictures and description shown on the BES website. The customer service has been equally disappointing. Despite explaining that I had a plumber on site ready to install the system, BES offered no suitable solution. I was therefore left with no choice but to go out myself and purchase the missing parts elsewhere so the installation could actually be completed. To add insult to injury, BES offered just £10 compensation, which doesn't come close to covering the cost of the missing components, let alone the additional expense, time and considerable inconvenience caused. When you spend good money on a product, you expect it to arrive complete and as advertised, with reasonable customer service when something goes wrong. Unfortunately, my experience with BES Ltd has been the complete opposite. Very poor product, misleading description/photos, inadequate customer service and an insulting compensation offer. I would not recommend BES Ltd based on this experience.”

Helpful Report

Posted 1 month ago

Hi Gareth Coffey, thank you for your feedback. As per your conversation with one of the BES team, once you informed us that the Scalemaster was missing a single tee we offered to urgently dispatch the required tee FOC that day. ( tee plus delivery =£10, not compensation as stated) You refused our offer stating that you needed the tee that day (rather than the day after) We are very sorry about what happened i.e supplier error (tee missing in goods shipped by Scalemaster to BES) Thankfully this is VERY rare and we can only apologise. Regards, BES

Posted 1 month ago

“Item was despatched quickly and arrived next day. Unfortunately gauge on valve stuck whist setting pressure so we are now unable to know if we have 1 or 10 bar. Will look to replace with something more reliable.”

Helpful Report

Posted 1 month ago

Hi Malcolm Wilson, thank you for your feedback. Please contact customerservices@bes.co.uk who can facilitate a replacement (t&c's apply) We were glad the gauge arrived next day, albeit the issue you describe is disappointing but thankfully very rare. Regards, BES

Posted 1 month ago

“I am still waiting for the Package which should of been one day delivery.Its been a week and still not here”

Helpful Report

Posted 1 month ago

Hi Peter Scarfe, thank you for your feedback. We are really sorry about this. It is very unusual for us to run out of stock. However, we are due a delivery of relevant stock today, which means we can get your delivery sent out on Monday. Apologies. BES

Posted 1 month ago

“Still not received this, when I ordered there was no mention of having to wait for back orders. Subsequently I’ve missed my customers install date as I’m still waiting on the product. Sort it out BES”

Helpful Report

Posted 1 month ago

Hi Daniel, thank you. We are really sorry about this. It is very unusual as BES pride themselves on next day delivery. We note that when you placed your order it was stated that the items were out of stock. The items were due into stock the day after you placed your order. Subsequently our supplier has informed that our delivery has been further delayed until 3rd August. Sincere apologies as these delays are not normal for BES and out of our control in exceptional circumstances. Of course we would fully understand if you wanted a refund due to the delay. Please contact customerservices@bes.co.uk to facilitate the refund. Regards, BES

Posted 1 month ago

“Falsely advertised unit as being in stock and then informed me there wasn’t any until end of august. Still took the money but I was told I would be refunded. Still waiting for £405 to be refunded.”

Helpful Report

Posted 2 months ago

Hi Sarah - We deeply apologize for the item you ordered not being in stock at the time of placing your order. These orders usually go on back order until we can get the part delivered to you; unfortunately this is not always the case due to the supply and demand of certain products. If you require anymore assistance please don't hesitate to ask. Kind Regards, BES Ltd

Posted 2 months ago

“Repeatedly selling us faulty gas products and refuse to offer any form of compensation. Instead falling back on ‘company policy’. Terrible customer service attitude. Have found a better supplier now.”

Helpful Report

Posted 2 months ago

Hi John - I am sorry to hear you have received a faulty product. I have spoke with our customer service department and they had advised you to return the product back to us in order to receive a replacement; this was on the 26th June 2026. Unfortunately, we cannot provide a refund or a replacement unless the faulty product is returned to us. I hope this helps and hope you are able to use us again in the future. BES Ltd

Posted 2 months ago

“Not received yet”

Helpful Report

Posted 2 months ago

Hi - Thank you for taking the time to let us know you have not received your order yet. We apologize for the delay - at the time of your order we did not have stock of the item you purchased, it went on back order and we advised you of this via email. We expect the item to get to us on Wednesday 8th of July - and expected to get delivered to you next day on Thursday 9th July - Please do not hesitate to get in touch if you need anymore assistance. Kind Regards, BES Ltd

Posted 2 months ago

“Got promised a delivery date in June, then changed to August , asked for a refund , which was agreed but had to achase twice to get sorted , bad service……”

Helpful Report

Posted 2 months ago

Hi Gary Evans, we can only apologise. We agreed your full refund as soon as you cancelled your order. However, your experience falls well short of our usual high levels of customer service ( 4.5/5 total rating on reviews) Your feedback has been passed to the relevant depts. so that we can address the delay to processing your agreed refund. Apologies. BES Ltd

Posted 2 months ago

“It has been a week it said next day delivery Still not received order!! I emailed to cancel and receive a refund but no-one has come back to me?!”

Helpful Report

Posted 2 months ago

Hi Mord Hollander, Thank you. A refund was made on 25th June for the full amount of £141.95. As advised when ordering, the item was out of stock, prior to you proceeding with the order. We are sorry for any inconvenience. Note: please allow a few days for your bank to process the refund. Regards, BES

Posted 2 months ago

“Disgusting and no manners The only thing you get is apology ( sorry mate the only thing I can do it to apologise) The order should of been cancelled last week Tuesday, but they kept my money thinking I would change my mind that’s just stupid Avoid them big tune”

Helpful Report

Posted 2 months ago

Sorry Zayn Burgers. This is being escalated and a member of the BES team will be calling you today to resolve. Apologies. BES Ltd

Posted 2 months ago

“Still waiting for my order”

Helpful Report

Posted 2 months ago

Sincere apologies Eric Haskins. Your order has been resent. After an investigation we can see that the courier lost your original order (extremely unusual) We are very sorry about the delay. BES Ltd

Posted 2 months ago

“Items never delivered?”

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Posted 3 months ago

Hi Krzysztof Bielski, we are very sorry about this. Our courier has let us down on this occasion (very unusual). However, a full refund has been issued. Also after you spoke to a colleague we have resent your order and this was dispatched yesterday. Sincere apologies. BES Ltd

Posted 3 months ago

“Don't be fooled by there next day delivery it's misleading it happened with me 3 times twice 3rd day and ones even later when I spoke to customer service they say that we can't do anything we have dispatched goods my argument is best uses what ever courier company if they are advising next day then it should be next day not happy with there service”

Helpful Report

Posted 3 months ago

Hi Ejaz H Anjum, thank you for your feedback. We are very sorry about this. It is very unusual as our delivery metrics show next day delivery is in the +90% fulfilment rate. Please could provide details so that we can investigate. Regards, BES Ltd

Posted 3 months ago

BES.co.uk is rated 4.7 based on 8,299 reviews