BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.70

4.7 Rating 6,772 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BES.co.uk 5 star review on 17th November 2025

Alan Porter

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great customer support”

Helpful Report

Posted 1 month ago

“Excellent company to deal with, with overnight delivery.”

Helpful Report

Posted 1 month ago

“Avoid shopping here. Ordered part, was promised next day delivery. Received confirmation email which stated the order could not be changed as it was being packed in the warehouse ready for delivery. Part never arrived. No communication. After 2 days I rang to find out what was happening. Was told the part was not in stock and that I should have been told this when I ordered. Felt cheated and let down. Had to wait 3 working days for a refund. Another company advertising goods they do not have to sell. Quick to take your money, slow to give it back.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We are very sorry about what happened but thankfully it is very rare. We take customer service seriously (reflected in our 4.7/5 overall rating) and so all our team members will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 1 month ago

“Still waiting for my purchase. I had to phone to ascertain where my delivery was only to be told it was out of stock and was given revised delivery date. You should email customers where there is a delay in delivery and if possible provide revised date when item can be expected. You should not expect customers to call you in such a situation of out of stock, when promised next day delivery goes on for four working days and still no sign of purchase. However customer service when I did phone was very good and reason for 4 stars.”

Helpful Report

Posted 1 month ago

“Once again excellent service and products”

Helpful Report

Posted 1 month ago

“Easy to order, arrived promptly, simple to fit, just the job.”

Helpful Report

Posted 1 month ago

“Very fast excellent service”

Helpful Report

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

“Great service from BES again. Thanks for your help guys sorting my order delivery 👍😀👌”

Helpful Report

Posted 1 month ago

“Product arrived on time with good protective packaging.”

Helpful Report

Posted 1 month ago

“First class service and product and bravo for using dpd excellent”

Helpful Report

Posted 1 month ago

“Not as expected, Product is fine but measument is confusing also there is no diagram for the measument showing on your website which will confused all customers.”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. We take our customer service very seriously so it would be great to know which product that you are referring to? (there were a lot of different products on your order) Regards, BES

Posted 1 month ago

“Great product. Great value for money. Very well packaged. Great postage. What more can I say. Thanks BES.”

Helpful Report

Posted 1 month ago

“Very good service”

Helpful Report

Posted 1 month ago

“Had a query to make sure I ordered the correct part, super helpful and parts were with me the next day. Brill.”

Helpful Report

Posted 1 month ago

“such a wide selection of trade products. its a one stop shop.. free delivery is a bonus but the speedy delivery is the cats whisker!!!!!!!!!!!!”

Helpful Report

Posted 1 month ago

“Very fast delivery and the product is spot on Highly recommend”

Helpful Report

Posted 1 month ago

“Speedy delivery . Competitively priced product .”

Helpful Report

Posted 1 month ago

“All OK with BES.co.uk”

Helpful Report

Posted 1 month ago

“Found what I needed on line and next day delivery, what more could you ask for.”

Helpful Report

Posted 1 month ago

BES.co.uk is rated 4.7 based on 6,772 reviews