BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,632 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service”

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Posted 4 months ago

“Very small order. but went through very rapidly. Good service - thenks!”

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Posted 4 months ago

“Good quality, excellent service, fast delivery.”

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Posted 4 months ago

“disappointed with bes this time, the fan control i ordered still hasn’t arrived and it’s now been 7days”

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Posted 4 months ago

Hi Lee Osborn, We are very sorry about the delay. The timer was out of stock at the time you ordered (and still is - which is VERY unusual), as per notifications we sent. We are expect stock on Friday 3rd July, your goods will be sent out that day with delivery expected to be made on Monday 6th July . We can only apologise as our supplier is experiencing delays supplying goods to BES. BES Ltd

Posted 4 months ago

“Cancelled my order as fast as possible and was charged £5ish admin fee. I don't think this is fair practice at all when you don't make out of hours order cancellation available. I was forced to wait until your lines open to cancel. That's not my problem. Other businesses have the option available to cancel without human consult. You should not be charging for your own systems failures. I understand there may be some cost to cancelling orders but other companies swallow this cost as "part of doing business". Not massively impressed so won't risk using these again as they clearly want their cake and to eat it. I understand there are Ts and C's stating this but regardless it's an uncommon practice and doesn't shine the most favourable light at your company.”

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Posted 4 months ago

Hi Kieran Betts, Thank you for your feedback. We take on board your comments regarding the order you placed online BUT then wished to cancel it immediately afterwards. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers each week. For 99.9% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a really fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 4 months ago

“Great service, easy to use website and easy to order. Confirmation of order really quick and delivered the next day so perfect”

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Posted 4 months ago

“Just worked!”

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Posted 4 months ago

“Very fast delivery”

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Posted 4 months ago

“Was looking for a gas meter to replace old broken one and was told BES were the ones to buy this from. Went online, selected the right item, got order confirmed with address and everything else and paid by card. A couple of day later delivery was done and everything was exactly as described and informed by these guys. Great job with the packaging and the delivery was actualy one day earlier than expected. 10/10. Will definitely buy from them again and will recoment to anyone looking for this kind of products. All the best! Keep with the good work!”

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Posted 4 months ago

“It has been a week it said next day delivery Still not received order!! I emailed to cancel and receive a refund but no-one has come back to me?!”

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Posted 4 months ago

Hi Mord Hollander, Thank you. A refund was made on 25th June for the full amount of £141.95. As advised when ordering, the item was out of stock, prior to you proceeding with the order. We are sorry for any inconvenience. Note: please allow a few days for your bank to process the refund. Regards, BES

Posted 4 months ago

“BES always delivers . Good quality items, despatched very quickly enabling smooth and fast completion of contracts . Highly recommended”

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Posted 4 months ago

“Good price and quick delivery”

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Posted 4 months ago

“They had exactly what I needed. Delivery was good. No issues no fuss straight forward service.”

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Posted 4 months ago

“Disgusting and no manners The only thing you get is apology ( sorry mate the only thing I can do it to apologise) The order should of been cancelled last week Tuesday, but they kept my money thinking I would change my mind that’s just stupid Avoid them big tune”

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Posted 4 months ago

Sorry Zayn Burgers. This is being escalated and a member of the BES team will be calling you today to resolve. Apologies. BES Ltd

Posted 4 months ago

“Great service, great range, easy to order quick delivery.”

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Posted 4 months ago

“excellent service and fast delivery very pleased . Thank you”

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Posted 4 months ago

“Ordering was very easy online and a very prompt delivery service.”

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Posted 4 months ago

“Overall really good Not the cheapest but efficient ordering and comes next day”

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Posted 4 months ago

“As always great price and arrived mega quick. Ordered on Saturday and arrived Monday morning 👍”

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Posted 4 months ago

“efficient service, good price”

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Posted 4 months ago

BES.co.uk is rated 4.7 based on 8,632 reviews