BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,287 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great services, great prices, delivered on time.”

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Posted 4 months ago

“First class service as usual,fast delivery,good product.”

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Posted 4 months ago

“Top quality products with fast delivery.”

BES.co.uk 5 star review on 30th October 2025

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Posted 4 months ago

“I've been buying my small quantities of ducting from BES for 2 years now. The online ordering is quick and easy and the package arrives promptly. I had an issue a while ago with an item but this was resolved very quickly after a quick phone call. Great service.”

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Posted 4 months ago

“Great replacement for our out of date cistern and very fast delivery !”

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Posted 4 months ago

“Delivered to wrong address twice then sent it back never received my order,complete waste of time.”

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Posted 4 months ago

Hi John Hardy, Thank you for your feedback. We are very sorry that the courier did not deliver successfully. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers at our next service level meeting. Sincere apologies. BES

Posted 4 months ago

“I placed an order based on the information provided on your website, which clearly stated that the disabled toilet I urgently required was available for next-day delivery. During checkout, I was even able to select a delivery date, which confirmed this expectation. I had planned the installation around this schedule, as it was needed urgently before an important assessment. However, on the expected delivery day, after waiting the entire day, I contacted your customer service team around 6 p.m., only to be informed that the delivery time is actually around 14 days. This is extremely disappointing and misleading, as the website was not updated to reflect the true delivery timeframe. I relied on the information provided and made my purchase accordingly.”

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Posted 4 months ago

Hi Sharmali Sivakanesan, thank you for your feedback. Whilst we state on the product web page '7-14 days UK delivery' for direct deliveries it seems our delivery calendar offered 'next day' in error this for your order. Sincere apologies for the confusion. Our web team are investigating and will remedy for future orders. Thank you for bringing to our attention. Regards, BES

Posted 4 months ago

“Brilliant stock of frequently used and obscure parts and with literally overnight delivery saved our day! Ordered at 7:45pm received at 10am following day! Simply brilliant”

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Posted 4 months ago

“Well organise selection process, efficient ordering and checkout process, efficient delivery on time and the goods well packaged, this was my first order and it won't be my last, very happy to use again. The catalog was excellent with lots of information.”

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Posted 4 months ago

“Brilliant Service,very quick delivery easy to choose from catalog.”

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Posted 4 months ago

“Good value; quick delivery ; friendly courier Good service all around”

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Posted 4 months ago

“Good prices, good, very quick delivery, can’t go wrong really”

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Posted 4 months ago

“All good as always”

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Posted 4 months ago

“Very helpful when I had delivery address problems. Also, great for technical advice on the phone!”

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Posted 4 months ago

“Very helpful people and good range of products too. The item I bought was exactly what I needed and I could not fet it anywhere else locally.”

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Posted 4 months ago

“Thanks i recieve my order on time with everything inside. . Good service & good prices.”

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Posted 4 months ago

“Very helpful if required. Always on time and resolve any problem”

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Posted 4 months ago

“Product exactly as described and arrived next day and in good condition. Impressed.”

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Posted 4 months ago

“Very good very nice”

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Posted 4 months ago

“Have used BES in the past,couldn't fault products and service,but on this occasion there were issues with faulty products and delivery,main reason for using BES is next day delivery,on this order it took working days,courier was more at fault than BES”

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Posted 4 months ago

Thank you for your feedback Graham Lee. We are pleased that you use us and can't fault our products and service. Sadly the courier has let us down on this occasion (thankfully rare) Of course we raise instances like this when we meet our courier team, to discuss their performance and service delivery metrics. Apologies once again. BES

Posted 4 months ago

BES.co.uk is rated 4.7 based on 7,287 reviews