BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,630 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual order was Straight forward and the order delivered on time. No issues and no excitement. Great”

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Posted 4 months ago

“Good product, value and prompt delivery”

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Posted 4 months ago

“Great catalogue.loads of stuff .easy to order.arrives quickly.”

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Posted 4 months ago

“I needed an Essex flange to replace a leaking one on a Saturday, went into BES website and found the one I needed, it was delivered delivered by lunchtime on the Monday, good documentation on the website, could track the delivery, excellent service all round. Well Done”

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Posted 4 months ago

“Domus products appear to be good quality, have yet to fit the parts bought for a kitchen hob extractor. It was easy to select the correct parts to complete a ducting system to match the required airflow placed by the extractor manufacturer on the website. I asked BES a question regarding an airbrick to fit the selected ducting and this was answered promptly. Delivery was very quick with all items well packaged against any damage. Would use again should the need arise.”

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Posted 4 months ago

“I was looking for a lever ball valve for compressed air, spent ages looking at the popular outlets (S/F T/S) found one but no stock, tried local outlets but no stock or pricey. Then thought of BES (used them before, very clear catalog on line) found what I needed immediately and even with postage it was still cheaper, plus fast delivery. Very satisfied”

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Posted 4 months ago

“Great service. Parts arrived on time and fixed the problem. Would recommend, and will use again.”

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Posted 4 months ago

“Not received yet”

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Posted 4 months ago

Hi - Thank you for taking the time to let us know you have not received your order yet. We apologize for the delay - at the time of your order we did not have stock of the item you purchased, it went on back order and we advised you of this via email. We expect the item to get to us on Wednesday 8th of July - and expected to get delivered to you next day on Thursday 9th July - Please do not hesitate to get in touch if you need anymore assistance. Kind Regards, BES Ltd

Posted 4 months ago

“Good product received in good time. Easy to install and prompt response. Thank you very much.”

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Posted 4 months ago

“great service great sock, great stuff”

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Posted 4 months ago

“Fast delivery and competitive price for filter canisters, impressed with service.”

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Posted 4 months ago

“I don’t often use their mailing service but when I do it’s flawless. Products come within 2 days or sometimes the next day. I wouldn’t go anywhere else.”

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Posted 4 months ago

“Ordered and played for this item which said in website that I could collect the next day but after payment was completed was then advised that the item was out of stock with no idea of when it would return into stock so had to go through the process of cancellation of the unit for a refund which in fairness was sorted quit quickly but would have been easier if I hadn’t been able to complete as was not in stock”

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Posted 4 months ago

“Pretty poor for my first ever order. Took 4 attempts to get all of the items I ordered and cost me £400 in down days for my staff waiting on deliveries that didn’t come. Thank you to Dave and Julie for finally getting Ing to the bottom of the issues, being passed around so many people prior to these two was extremely frustrating.”

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Posted 4 months ago

Hi Alex Thomson, sincere apologies. We really blotted our copybook on your first order especially when you look at our total review ratings across many years of operation. We do hope that you will try us for a second order, so we can prove ourselves. Your comments about help from Dave and Julie are noted and shared with the team. We always help our customers when the occasional supplier does not deliver their goods to us on time (very rare for us to be out of stock) Apologies once again. BES Ltd

Posted 4 months ago

“Yes . Is highly recommended .”

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Posted 4 months ago

“Great service. I made my order in the late afternoon, and it arrived by lunchtime next day.”

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Posted 4 months ago

“BES answered my query promptly. Parts were delivered in good time. Great service.”

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Posted 4 months ago

“Got promised a delivery date in June, then changed to August , asked for a refund , which was agreed but had to achase twice to get sorted , bad service……”

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Posted 4 months ago

Hi Gary Evans, we can only apologise. We agreed your full refund as soon as you cancelled your order. However, your experience falls well short of our usual high levels of customer service ( 4.5/5 total rating on reviews) Your feedback has been passed to the relevant depts. so that we can address the delay to processing your agreed refund. Apologies. BES Ltd

Posted 4 months ago

“Fast and efficient service”

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Posted 4 months ago

“Very small order. but went through very rapidly. Good service - thenks!”

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Posted 4 months ago

BES.co.uk is rated 4.7 based on 8,630 reviews