BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,282 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 4 months ago

“Great service!”

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Posted 4 months ago

“good prices and amazing delivery. my new default plumbing supplier”

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Posted 4 months ago

“Very competitive prices Speedy delivery Always my go to suppliers for larger plumbing parts”

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Posted 3 months ago

“The parts I needed supplied very quickly. Excellent service.”

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Posted 3 months ago

“FANTASTIC, CAN'T BELIEVE IT, SAVED THE DAY! There was a leak in a flat we rent out. It turned out to be a PEV (Pressure Equalising Valve) under the bath. This was a live leak that needed dealing with right away, so I really needed to be able to go into a shop and buy a PEV over the counter, but it's a relatively osbcure part, so that wasn't possible. BES's timescales were as good as that: I placed the order at 8:30pm of an evening and it turned up at 10am the following morning just as I was ready to go to the flat to install it. Unbelievable. A Godsend. Perfect. They saved the day! The only odd thing: And this is due to the supplier, not BES: The valve didn't have any fibre washers (or washers of any sort) with it to help it seal: I had to go out and get some. Seems odd. It was order 1075803 for item 16711 Water Pressure Equalising Valve.”

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Posted 3 months ago

“Wonderful service although carrier left package on roadside instead of the safe place given to them.”

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Posted 3 months ago

“Excellent service. Easy ordering with detailed tracking for delivery. Fast delivery service. Thank you”

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Posted 3 months ago

“Perfect products delivered quickly.”

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Posted 3 months ago

“Ordered a crimper on Thursday for Saturday delivery, needed it for a Sunday-tuesday install. It didn't arrive, rang up Sunday morning, they could see the order but had no clue what happend. They said it'll probably arrive Monday but to ring back on Monday morning. This halted a very time sensitive job. Rang up Monday, staff very apologetic, they said their not sure what went on, and are sending it out for a pre 10am delivery Tuesday, I waited In for it. It didn't arrive on Tuesday either.... Arrived Wednesday instead. Staff were very apologetic and professional on the phone, nothing against them, but this will be the first and last order with BES. Not that it makes much of a difference but the press tool sent was a different make than the one I ordered on the website to. Zupper rather than alpha press but they seem pretty similar.”

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Posted 3 months ago

Hi Ashley Thursfield, we are very sorry to hear that our courier has let us both down on this occasion (thankfully a rare occurrence) and we can only apologise profusely. Note: we have regular meetings with our couriers and delivery metrics/performance are always reviewed, so we thank you for highlighting your experience. On a more positive note we do hope you enjoy using your press-fit tool. It is an excellent product. We note that you ordered a Z-Press (Zupper) part number 25348 and an extra jaw 26951 – Alpha Press 35mm M profile jaw (these fit the Z-Press machines as well as the Alpha-Press) -so we actually delivered exactly as per the order you placed. Apologies once again re. your delayed delivery. BES

Posted 3 months ago

“Placed an order for some down pipe brackets, delivery was about 4 working days, and the brackets arrived in good condition and was just what I was looking for, really pleased with the purchase.”

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Posted 3 months ago

“Good product with very good service”

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Posted 3 months ago

“Really great service on ordering late for next day delivery. A shame DPD are so rubbish at delivering, would be nice if the driver would let us know where he hides items. Found it a day later in neighbours post box.”

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Posted 3 months ago

“Ordered a gas poker and fittings which have now been installed and everything is working perfectly. Delivery was very swift. Excellent service.”

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Posted 3 months ago

“Brilliant service, brilliant selection of stock/supplies.”

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Posted 3 months ago

“Great services, great prices, delivered on time.”

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Posted 4 months ago

“First class service as usual,fast delivery,good product.”

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Posted 4 months ago

“Top quality products with fast delivery.”

BES.co.uk 5 star review on 30th October 2025

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Posted 4 months ago

“I've been buying my small quantities of ducting from BES for 2 years now. The online ordering is quick and easy and the package arrives promptly. I had an issue a while ago with an item but this was resolved very quickly after a quick phone call. Great service.”

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Posted 4 months ago

“Great replacement for our out of date cistern and very fast delivery !”

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Posted 4 months ago

BES.co.uk is rated 4.7 based on 7,282 reviews