BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,632 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service as usual! Many thanks.”

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Posted 4 months ago

“There is a lot of dross on the interweb - frustratingly so. I want quality products, swift turn around and reliable delivery. The 21st Century and human hubris has brought a hundred ways to 'goof' that chain up... not so with BES - what I needed, in a qualty product, well priced, swift tutn around and a reliable courier. Every box ticked - thank you.”

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Posted 4 months ago

“Good service fast delivery 👍🏻”

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Posted 4 months ago

“Like the curate's egg. Some good, some bad. It would have saved an exchange of emails if the listing for the ring had included the information that the mounting rod size is M10. Did you delay the dispatch day to Thursday because I had put down Friday for the day of delivery? I had allowed 3 days because I know deliveries to NE Scotland rarely (Except Royal Mail, who often deliver parcels earlier than they predict) take less than that. You provide a large space for delivery instructions, but only allow very few letters to be typed in the space.The courier you use is not up to the job. They did not look at the delivery instructions you gave them. They then sent out a driver who clearly does not know the English language very well. When he eventually came, after you had contacted the courier because he had failed to deliver the parcel when I was in the house less than 7 feet from where he was expected to deliver it, (he came back late in the evening), he did not come to the back door to knock or ring, but stood several yards away calling out "hello" only just loud enough to be heard above the television. He looked very confused. On the plus side what I have received is just as I expected it to be, your response to my email request about the rod size was prompt and to the point and the person on the phone who dealt with the failed delivery was polite, helpful and did his job spot-on.”

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Posted 4 months ago

“Can’t recommend them enough …amazing customer service ..everyone should use this company who has such high regards for customer experience”

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Posted 4 months ago

“The product is exactly how discribed and is great 5 stars - however i have reduce this to 3 stars due to the delivery experience. The package ( which is not lightweight) was left outside the front gate, with no attempt to ring the bell or knock the door. My partner was at home but she had no way of moving the item to a safer place - I would have expected a better from the driver, especially as it was private residenace”

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Posted 4 months ago

Hi Shane, thank you for your feedback. We are really sorry about that, the driver has let us both down. We do flag up instances like this, when we discuss service level performance with our carrier partners. We are very happy that you awarded the product 5stars. Regards, BES

Posted 4 months ago

“excellent service”

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Posted 4 months ago

“Each part had one compression nut missing and the corresponding olive. Wasn’t worth asking for then. To be sent separately so I got them from another supplier .”

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Posted 4 months ago

Hi John, we are very sorry about that customerservices@bes.co.uk will sort a replacement. Thankfully instances like this are rare. Apologies. BES

Posted 4 months ago

“Great price, excellent comms and next day timed delivery. Used the regulator over the weekend with no issues. Highly recommend BES. Thanks”

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Posted 4 months ago

“Quick delivery good product no complaints”

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Posted 4 months ago

“Fast delivery and reliable service.”

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Posted 4 months ago

“Would definitely use again and again.”

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Posted 4 months ago

“Great price for simple cheap part, (double elbow washing machine hose). Prefect tracking info and updates even though price was miniscule. If this is what you get for a small part, I'd be sure to come back for anything else. Very happy that I found them, especially as I literally couldn't find another identical hose anywhere else. Thank you BES.”

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Posted 4 months ago

“Equipment delivered promptly well packaged.First time I have dealt with BES and will buy again as it was a hassle free transaction.”

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Posted 4 months ago

“The item I bought was the cheapest price around! It was delivered quickly and in perfect condition. I would highly recommend BES and will definitely use again. A++*”

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Posted 4 months ago

“Very easy to buy”

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Posted 4 months ago

“Orderd late evening came next day”

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Posted 4 months ago

“Excellent service from ordering through to delivery. Product is excellent and good quality, enabling me to plug existing hinge cups and relocate with minimal difficulties. Highly recommend seller and I will certainly consider using the again if I’m in the market for the products they have on offer. Well dons BES!”

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Posted 4 months ago

“Great service thanks”

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Posted 4 months ago

“Fabulous service from a fabulous company”

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Posted 4 months ago

BES.co.uk is rated 4.7 based on 8,632 reviews