BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,611 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,611 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“rrived as described and on time”

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Posted 4 months ago

“Ultra fast delivery, always good stock, and a pleasure to deal with, awesome!”

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Posted 4 months ago

“Fast delivery”

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Posted 4 months ago

“Just to summarise what happened with BES. You sent me the wrong items, then the correct ones the next day, but there was no information at all about when the original items would be collected. Instead of arranging anything, a charge of one hundred pounds was suddenly added and marked as due immediately. When I tried to get answers, nobody seemed to know what was going on. I spent more than half an hour being passed from one person to another and the only email reply I received was a single line with an RMA number. This was a completely unprofessional approach and very disappointing for a regular customer. In the end I was simply told to send the products back so the debt could be removed, without any empathy or proper explanation. Of course I will send the products back, and of course mistakes happen, but the way this was handled was really poor. I am available if you need any further information or copies of the messages I received.”

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Posted 4 months ago

Hi Ioannis Skandalis, thank you for your feedback. We are very sorry about the mispick in our warehouse (thankfully very rare) We are also very sorry about your situation being resolved as quickly as it should have been. Rest assured this matter has been dealt with and we can see that a member of the team has telephoned to reassure you. As discussed we have rebooked the collection to retrieve the incorrect part sent. We can also confirm this has now been collected. Apologies once again. Regards, BES

Posted 4 months ago

“Ordered on a sunday and it was delivered the next day, thanks BES”

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Posted 4 months ago

“Very good quality parts, all properly machined and finished. Easy to order and delivery was quick. I would happily recommend BES.”

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Posted 4 months ago

“Outstanding company to deal with products arrive on time and are very good quality”

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Posted 4 months ago

“Very happy with the part I ordered it was a straight forward swap and is now working correctly as it should”

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Posted 4 months ago

“Great product at a good price - fits perfectly. Shipped quickly and good shipping comms”

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Posted 4 months ago

“whenever i otrdered anything, it always reached on time. reliable company.”

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Posted 4 months ago

“Ordered the evening before, and the parcel was delivered the next day. Excellent service, great prices”

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Posted 4 months ago

“Website is really slow and hard to work on.”

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Posted 4 months ago

Thank you for your feedback. Please could you provide more information so that we can investigate, as we are always improving our web experience for our customers. Regards, BES

Posted 4 months ago

“Great service and on time delivery on a Saturday”

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Posted 4 months ago

“Delivery very promp & happy with purchase price”

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Posted 4 months ago

“We can see a change in your business.”

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Posted 4 months ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 4 months ago

“Just one of those rare companies that has a great website, great variety of stock and delivers rapidly, on time, every time. I get annoyed with myself for not using them more than I do!”

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Posted 4 months ago

“Very easy to deal with and helpful in solving issues if those happen.”

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Posted 4 months ago

“Whilst I am more than happy with BES regarding swiftness of delivery, customer service etc, you may want to have a look at your delivery contractor; DX Exeter specifically as I had issues with my latest order. The courier wasn't a DX driver but an agency type and was the most obnoxious and rude person I have ever dealt with. He refused to deliver the item to our location, stating he "wasn't allowed on site due to having a dog in his cab" (this has never been an issue, and my Security team confirm this isn't the case). He then reported that there is no-one to open the barriers into our site and that someone must come out to meet him (we have 24 hour security and the barriers are always manned). When I explained there was no-one that could do this, his response was "well you won't get your delivery then will you!". I asked him for his name and company and his response was "my name is Jim" (doubtful) and his company was "0121 Do One!". I have reported this through to DX directly but am still awaiting an explanation for this behaviour. He drives a Mercedes Benz van, registration AY24 LWA. I did finally get a redelivery this week and again he wanted us to take the item from outside our site. I met the driver who, again, was extremely rude. I had to forcefully insist that he could enter sitewith a dog so that he could deliver the item to its location. He then drove onto site in an arrogant manner and eventually delivered titem. The dog was in the vehicle cab and looked remarkably like a dog from the banned breed listdog so this could explain his refusal to enter our campus. As I said earlier, I am more than happy with BES but this behaviour from the courier firm you have a contract with leaves a lot to be desired. Trevor Hollingsbee Facilities Manager”

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Posted 4 months ago

Thank you for your feedback. Whilst you state you are "more than happy with BES" your experience with the driver delivering on behalf of DX falls well short of acceptable behaviour. Therefore BES have shared your feedback with DX so that they are aware and can deal with the individual working on behalf of DX. Sincere apologies. BES

Posted 4 months ago

“Ordered on-line. Fast, efficient service. Product was as expected.”

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Posted 4 months ago

“Ordered an item from them which was quickly delivered but faulty. Emailed the sales team twice including pictures of the damaged item and go no response. Won’t be using BES again and will advise my team to do the same. As poor a customer service as you can get.”

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Posted 4 months ago

Hi Stephen Payne, thank you for your feedback. We are really sorry about the damaged product and delay to resolve, it falls short of our very high standards. Please note a replacement is being sent out today for next day delivery. Apologies. BES

Posted 4 months ago

BES.co.uk is rated 4.7 based on 7,611 reviews