BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,895 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was perfect and just arrived the next day.”

Helpful Report

Posted 4 months ago

“Although the item I had ordered was incorrect (my fault) a full refund was given to me. The service was first class and I would definitely recommend them .”

Helpful Report

Posted 4 months ago

“Paid for item, got a delivery date.. .was then told they didnt know when there were getting stock to deliver... Asked for a refund and still wainting for my refund well over a week later!”

Helpful Report

Posted 4 months ago

Hi Craig Baker, thank you for your feedback. Your experience falls well short of our usual high standards. It is rare for us to not have an item in stock, we are sorry about this. Also please note that your refund will be issued today (please allow a few days for your bank to process) Apologies. BES Ltd

Posted 4 months ago

“My first purchase from BES.co.uk. Great prices and ultra fast delivery. Would definitely recommend.”

Helpful Report

Posted 4 months ago

“Don’t pay for overnight delivery. They send it by DPD and DPD does not ensure delivery. In fact my overnight delivery took 3 days because they “attempted” delivery but then took it back to the local post office when I did not open the door on time. So now I had to take time off work to pick up from the local post office”

Helpful Report

Posted 4 months ago

Hi Amit Mathur, Thank you for your feedback. We are really sorry about this. We note you ordered on Sunday 1 Feb at 10.05 for delivery next day before noon. DPD attempted to deliver at 11.31am on 2 February but there was no answer, so they diverted to your local post office. We have requested that our Customer Services team refunds the 8.95 plus VAT for the "failed" pre noon delivery. Apologies. BES Ltd

Posted 4 months ago

“excellent service, part arrived the next day, exactly what trades people need these days, well done”

Helpful Report

Posted 4 months ago

“Brilliant service super fast delivery with texted updates on delivery item was well packaged and good value for money would recommend seller and use again”

Helpful Report

Posted 4 months ago

“Prompt delivery and product suited our purpose. No problems”

Helpful Report

Posted 4 months ago

“I buy this for my work, all the time. Never a problem and always quick.”

Helpful Report

Posted 4 months ago

“Have used this company before and are very efficient”

Helpful Report

Posted 4 months ago

“Good quality item good price and arrived quickly”

Helpful Report

Posted 4 months ago

“Product was exactly as described and of good quality. Delivery was also on the date given at purchase. Very satisfied with everything.”

Helpful Report

Posted 4 months ago

“Really quick delivery thanks”

Helpful Report

Posted 4 months ago

“great company to deal with”

Helpful Report

Posted 4 months ago

“Always delivers at a reasonable time. Never had out of stock parts. And have no reason for complaints. A good company to deal with.”

Helpful Report

Posted 4 months ago

“Clear website, sensible prices, fast delivery - reccomended”

Helpful Report

Posted 4 months ago

“Very fast delivery out to the Channel Islands. I ordered the pipe one evening and it was delivered within 48 hours. Great service.”

Helpful Report

Posted 4 months ago

“First time ordering and I am really impressed. Price was better than other suppliers and delivery before 10.30am next day was a life Saver as 87 year old parents heating was broken. Great service and communication. Recommend BES to anyone.”

Helpful Report

Posted 4 months ago

“Never arrived still waiting for my money back.”

Helpful Report

Posted 4 months ago

Hi Mr Brent Perkins, thank you for your feedback. We are very sorry about this. Our courier let us down (and you) hence your order was returned to our warehouse. Thankfully this is very rare. We have processed your refund today (please allow a few days for your bank to process) Apologies. BES Ltd

Posted 4 months ago

“Order number: 1003085183 Not happy with the delivery: the box arrived open and completely soaked, with the contents also soaked. Please see the attached pictures”

Helpful Report

Posted 4 months ago

Hi R Nash, thank you for your feedback. We are very sorry that the BES cardboard packaging got wet, as shown in the photos you've supplied. It is unclear if the courier left your goods outside in the rain, in a safe place but rest assured if your products are damaged in any way by the soggy cardboard we will issue a refund. Please contact our customer services dept. who will arrange for a collection if you are unhappy with your delivered items. customerservices@bes.co.uk Apologies. BES Ltd

Posted 4 months ago

BES.co.uk is rated 4.7 based on 7,895 reviews