BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything we needed was in stock, ordering simple and ready to collect in 30 minutes. All good, thanks”

Helpful Report

Posted 3 weeks ago

“excellent product range at very competitive prices. Prompt delivery, would recommend.”

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Posted 3 weeks ago

“Kane 158 analyser over a month into its calibration. No response from customer service. Have to send for recalibration 2 months earlier to avoid December.”

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Posted 3 weeks ago

Kane appreciate that when BES buy their analysers that they may not be resold immediately, therefore some shelf life is required when it comes to calibration. Therefore please note that when it is time to calibrate your analyser with Kane, you will need to include a copy of your BES invoice, which will show the date of your purchase. Kane will then calibrate for 12 months, but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble for BES to provide a copy of your invoice at any point should you not be able to find it when the time comes. We hope this helps. Please reach out again if you are unsure of the agreed process and we will help. Regards, BES

Posted 3 weeks ago

“Fourth time of using BES. Superb service each time. What more can I say. Thank you.”

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Posted 3 weeks ago

“Very impressed with service item delivered within less than 15 hours after ordering evening before. Well done BES”

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Posted 3 weeks ago

“Excellent service .Prompt delivery .Brilliant communication throughout .”

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Posted 3 weeks ago

“Very quick service from ordering to ipem being delivered”

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Posted 3 weeks ago

“Poor quality m press fittings. Several leaks on pressed gas fittings.”

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Posted 3 weeks ago

Good afternoon Neil, I am very sorry you recieved a faulty item. Please could you email customerservices@bes.co.uk with your order number if you haven't already and we can arrange sending out a replacement or refund for you. Kind Regards, BES Ltd

Posted 3 weeks ago

“I don’t buy much from BES but when I do or enquire about anything they are excellent in all ways. Greg.”

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Posted 3 weeks ago

“Good stock, good service, good products. What more can you want. Thanks & keep it up. 👍”

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Posted 3 weeks ago

“returns seem a bit slow to acknowledge receipt or is this carrier fault ? i'll give package another week ....?? cannot track parcel and ref nos not on lable where according to directions it should be.”

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Posted 3 weeks ago

Hi Mr Macphail - I apologize for the delay in your parcel getting to us. I can confirm we received your return on the 28th January, please allow 3-5 working days for your refund to appear back into your account. Kind Regards, BES Ltd

Posted 3 weeks ago

“ordering anything from BES is great. The website can be a little tricky to find things but the ordering speed, reliability and products are great.”

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Posted 3 weeks ago

“Excellent”

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Posted 3 weeks ago

“Overnight delivery is what we needed and what BES delivered; the price was the best I could see and the quality was great”

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Posted 3 weeks ago

“Great service as normal”

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Posted 3 weeks ago

“Asked for Monday delivery after ordering on a Thursday It arrived 6-15pm Friday. Excellent product replacement Thank you”

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Posted 3 weeks ago

“So Quick and as I ordered the wrong part , got a refund and ordered the correct part . Very good thanks.”

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Posted 3 weeks ago

“Part great. Courier failed to deliver, BES, Dave sorted efficiently and valve was delivered next day. Excellent resolution.”

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Posted 3 weeks ago

“Quick delivery and friendly service.”

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Posted 3 weeks ago

“Over the years in the plumbing / heating business, I have ordered a lot from BES, it’s true some stock is better priced than other, but in general good price, and always turns up very quickly 👍”

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Posted 3 weeks ago

BES.co.uk is rated 4.7 based on 7,257 reviews