BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,712 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products. Mostly good value. Brilliant delivery service, very fast.”

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Posted 2 weeks ago

“great service but had a problem with delivery DPD was a day late & left goods outside at another unit, had tp chase DPD to find out where my order had been delivered to”

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Posted 2 weeks ago

“Best service in the industry, no doubt.”

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Posted 2 weeks ago

“Great, just what I needed, quickly!”

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Posted 2 weeks ago

“I ordered a TPI printer on 04/10/25 I hadn’t received it and emailed on 08/10/25 and was informed the order had been cancelled. And to expect a refund within 3-5 days ( fair enough these things happen) I have since emailed a further 3 times regarding the refund and I haven’t had a response to any of the emails. I find this lack of communication to be a bit concerning as I am waiting on the refund so I can purchase the newer printer from elsewhere. Again the lack of communication is really frustrating”

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Posted 2 weeks ago

Hi Martin McGuinness, we are really sorry for the delay you have experienced re. refund as it is much longer than normal and falls short of our usual high standard of customer service. Please note that your refund was processed on the 28th October (please allow a couple of days for your bank to clear funds) Apologies. BES

Posted 1 week ago

“Very fast service. Excellent product. I needed advice about fitting the meter door and immediately spoke to chap(not a robot) who was very knowledgeable. I would recommend this company as totally excellent”

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Posted 2 weeks ago

“Excellent service and on time delivery”

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Posted 2 weeks ago

“great delivery, super fast,on time, all good, thanks.”

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Posted 2 weeks ago

“Fast efficient service.”

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Posted 2 weeks ago

“Have ordered a few times now for work, quick service and the parts actually come as described unlike other places. Quick delivery. Can't fault it so far. Thanks”

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Posted 2 weeks ago

“V quick delivery.”

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Posted 2 weeks ago

“I want to stress this is how I feel about my experience and acknowledge that had I ordered all the components I needed, then I wouldn't have had an issue. However, I've given 2 stars because of the inflexibility demonstrated when I asked for help after the items had been delivered and I realised I needed another component to fit the pieces together. Yes, this was 100% my fault but I felt there was an opportunity to help me out. When I emailed to ask if they would waive the delivery fee for the small and lightweight pieces I didn't order, I received no reply. When I called, the agent immediately said I'd have to pay the delivery again. I could be wrong but I didn't feel he tried to find a way to help. Maybe it's designed for tradespeople (who know what is needed and wouldn't make my mistake) but I felt let down as a lay person. I'll not make another purchase from BES given this experience”

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Posted 2 weeks ago

Good afternoon, I deeply apologize for how you feel regarding your ordering experience with us. We have an on site technical department for all technical queries; they are on hand 9-5pm each work day to assist with such queries. Unfortunately a delivery fee would be charged for every order under £50. In the future if you ever need help you can call our technical department on 0121 322 6400 and press option 3 for product enquiries; or make a technical request here - https://www.bes.co.uk/technical-request/ Kind Regards, BES Ltd.

Posted 2 weeks ago

“I've ordered and payed for 38 valves but I only received 24 valves and no explanation. Order #1002831957 On the invoice I received, there are no materials I purchased listed, nor their prices – only the total amount paid. This makes accounting for the purchases very difficult. Invoice 3075611”

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Posted 2 weeks ago

Hi Marek Rosowski, thank you for your feedback, although it is not what BES wish to read. Sincere apologies as your experience falls well short of our normal excellent service (overall 4.7/5 stars) We have investigated your delivery which is a despatch outside of mainland UK. As you state only 24 valves out of 38 were initially delivered within our specified time scale. Unfortunately at the time of your order we were out of stock re. balance of 14no. (very rare). Your despatched back order delivery has subsequently been stuck at DPD (also very rare) with a number of failed attempts to deliver. To ensure that this delay is resolved quickly one of our team is working closely with DPD, so that you get your follow up package. Once again we are very sorry about this but thankfully instances like this do not happen very often. Regards, BES

Posted 2 weeks ago

Update - Apologies, please note the correct invoices are being sent to you today. BES Ltd

Posted 2 weeks ago

Update#2 apologies Mr Rosowski. As per your conversation with one of the BES team, customs have now released your second package. We are following up the reason for the customs delay from our side, to prevent this happening again. The hold by customs is very unusual, as the first part of your order arrived without delay. Apologies once again. BES

Posted 2 weeks ago

“Delivery in less than 24 hrs. Great service, good prices & excellent quantity products as always, I’m very impressed.”

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Posted 2 weeks ago

“Nice water tank cover, good fit, helpful advice on line - thanks!”

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Posted 2 weeks ago

“Gas pipes ordered, correctly delivered within promised time. Great service, will use BES again.”

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Posted 2 weeks ago

“B&Q couldn't help me, neither could Screwfix, .. so went online and found B.E.S, they had the same one i was changing, Result...paid normal postage, couldn't believe it, it arrived AM next day...Another Result.. Well Done B.E.S.”

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Posted 2 weeks ago

“super quick delivery”

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Posted 2 weeks ago

“The Customer services from Sarah Bolton was amazing. Thank you.”

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Posted 2 weeks ago

“The delivery was on time and hassle free, would use again.”

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Posted 3 weeks ago

BES.co.uk is rated 4.7 based on 6,712 reviews