BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,715 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“super quick delivery”

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Posted 3 weeks ago

“The Customer services from Sarah Bolton was amazing. Thank you.”

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Posted 3 weeks ago

“The delivery was on time and hassle free, would use again.”

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Posted 3 weeks ago

“Had problem with the produced , phoned , new one coming tomorrow , and default one collected the day after . brilliant !!!!!!!”

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Posted 3 weeks ago

“Excellent service.. parcel arrived on time safely.will recommend to my friends. Thanks”

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Posted 3 weeks ago

“Good quality products with good price. Next day delivery was super efiecient. Will buy again”

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Posted 3 weeks ago

“Extremely long pickup time for small number of simple items, items were present at pickup counter for a long time, attendant waited the full half hour before spotting items and handing over, waste of time, will not use pickup facility again, only delivery.”

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Posted 3 weeks ago

Good afternoon, We deeply apologize you experienced a long wait time. This isn't our usual standard, we have let the relevant departments know to ensure this does not happen again. Kind Regards, BES Ltd.

Posted 3 weeks ago

“First rate service as always”

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Posted 3 weeks ago

“Very quick”

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Posted 3 weeks ago

“Excelent customer service.”

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Posted 3 weeks ago

“Easy to order online and great delivery service”

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Posted 3 weeks ago

“Excellent service & delivery, good product, and good price”

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Posted 3 weeks ago

“BES have never let me down yet. They have stock ready to go and their delivery is very quick.”

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Posted 3 weeks ago

“BES never fails to deliver. The website is easy to navigate, and I can always find products that aren’t available from local independent plumbing merchants. I especially appreciate their vast range of copper end fittings — they always have the ones that get you out of trouble! I like to stock up whenever I can. Delivery is always on time, and I honestly have nothing to complain about.”

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Posted 3 weeks ago

“Very good service”

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Posted 3 weeks ago

“Placed an order on a Saturday morning and paid over £15 to have delivered before 10:30 Monday. Items arrived at 17:20, waste of money paying for delivery before 10:30. Had an engineer on site that was unable to complete the job and had to return the next day.”

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Posted 3 weeks ago

Good afternoon, We deeply apologize for this. This isn't our usual standard and I will get this investigated ASAP, in the meantime - can you email customerservices@bes.co.uk along with your order number so we can look into this for you Chris? Kind Regards, BES Ltd.

Posted 3 weeks ago

“Spot on as usual”

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Posted 3 weeks ago

“As usual prompt service. Prompt delivery”

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Posted 3 weeks ago

“The items I received was off very good quality and promptly delivered I would definitely use BES in the future”

BES.co.uk 4 star review on 17th October 2025

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Posted 3 weeks ago

“so happy with good and clear service and very qiuck deleivery”

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Posted 3 weeks ago

BES.co.uk is rated 4.7 based on 6,715 reviews