BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,702 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BES delivers as they said. I ordered on Saturday but chose the next working day delivery option because I needed it before the following Tuesday. True to word it arrived at 10am on Monday. Now that’s service which other British suppliers should take notice of.”

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Posted 1 week ago

“I did a bit of research and reviews looked good. Found a Siemens product which suited my needs. Website was good to navigate to where I wanted and the payment went through smoothly. Delivery was fast and all works well.”

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Posted 1 week ago

“company is ok but delivery courier DPD were shocking. Refused to deliver item unless I opened front door to take photo-no thanks. Left message saying I was out and couldn't deliver item. phoned BES and asked for refund on item - not their fault just let down by usuless courier service”

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Posted 1 week ago

Hi Colin Yates, thank you for your feedback. A photograph of the successfully delivered parcel has become standard practice for most couriers to help prevent disputes between customers, businesses and couriers (when a signature is not required). On the whole this process works for most people. Of course we will process your refund once the goods are returned, given your courier was unable to deliver on this occasion. Regards, BES

Posted 1 week ago

“Ordered and received in two days. Was a small order but will definitely be using them again.”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Sensible prices and very quick delivery”

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Posted 1 week ago

“Good service”

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Posted 1 week ago

“Ì ordered a circulator pump and found the best price. I selected next available delivery F.O.C and was delighted to receive the delivery the following day. Excellent!!”

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Posted 1 week ago

“always easy to order,always in stock and delivered when stated.”

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Posted 1 week ago

“Items order and dispatched very promptly. Great service for first order”

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Posted 1 week ago

“Great range of parts, open on Sunday. Good service!”

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Posted 1 week ago

“I have used BES on many occasions they have never let me down. However this is the first time I have had a delivery from DX as it was a larger item. They delivered it late afternoon and a day late which caused me all sorts of problems with my job and I had to work on Saturday to resolve the issue. Not BES's fault and their customer service dealing with this was great but DX let you down this time.”

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Posted 1 week ago

Hi John Kirkham, thank you for your feedback. We are sorry about the delay, it is very frustrating to hear especially as you say "...Not BES's fault" and "...I have used BES on many occasions they have never let me down" Rest assured your feedback will be relayed to DX when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 1 week ago

“you need it you see it you order it you get it job done with BES”

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Posted 1 week ago

“Ordered online, best price easy to order and pay got it in couple of days. Brilliant. Graham Day. 25/10/25.”

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Posted 1 week ago

“Delivery was bad. Parcel left in full veiw of passers by. I twice identified where to leave it in a safe place. Very very disappointed”

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Posted 1 week ago

Hi Andrew Pollard, thank you for your feedback. We are sorry that the courier did not follow your instruction, it is very frustrating to read. Rest assured your feedback will be relayed to our courier when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 1 week ago

“Always have what i need and always next day delivery even late at night i get next day. Great prices too”

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Posted 1 week ago

“Ordered radiator valves from BES and they delivered on the day as expected by DPD. Very happy with my experience and will use this company again.”

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Posted 1 week ago

“Ordered 12 chimney cowls on a Friday which were delivered next day at no additional cost. Very impressed with ease of ordering and exceptionally speedy delivery, particularly as delivery charges were included. Product arrived well packaged, is good quality and looks great fitted.”

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Posted 1 week ago

“A great range of products and a quick delivery service. I forgot to order re-enforcers for soft copper tube and they came very quickly without too high a post and packing charge”

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Posted 1 week ago

“Simple ordering, fast delivery. Excellent service.”

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Posted 1 week ago

BES.co.uk is rated 4.7 based on 6,702 reviews