BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found required items in online catalogue very quickly . Purchase was very smooth and delivery next day.”

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Posted 3 weeks ago

“Item exactly as ordered, fantastic service and received within 24 hours. Many other companies could learn a lot from this company about customer service.”

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Posted 3 weeks ago

“Kane 158 Analyser I bought was over a month into its calibration, no customer service reply. I purposely bought this after December so I did not have to send off for calibration during busiest month.”

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Posted 3 weeks ago

Good afternoon Mr Johnston, Thank you for your feedback. I’m sorry to hear you haven’t received a response from our customer service team. We take this very seriously and want to get this issue resolved quickly for you. Could you please contact us directly at customerservices@bes.co.uk / 0121 322 6400 so we can resolve this as quickly as possible? We appreciate your patience and look forward to helping you. Kind Regards, BES Ltd

Posted 3 weeks ago

“Great company excellent next day service, product is first class Would like to have the ability to add to or amend an order, up to some sort of cut-off time”

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Posted 3 weeks ago

“Good product delivered speedily as promised. BES are becoming my go-to supplier. All good.”

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Posted 3 weeks ago

“requested a Friday delivery but goods were delivered on the Wednesday before, no one was in. Advised DPD to leave under the car port, they left it in on the doorstep in prime loccation for anyone to walk away. Other than that everything else was excellent.!”

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Posted 3 weeks ago

“Ease of use and navigation of web site The item was delivered the day after ordering.”

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Posted 3 weeks ago

“Excellent customer service. Fast delivery.”

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Posted 3 weeks ago

“Order dealt with very efficiently. Received in good time. Unfortunately product was ordered incorrectly. I returned item which again was dealt with very efficiently. Would order from again.”

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Posted 4 weeks ago

“Great for fitting to Hans Grohe or any tap with a 3/8 flexible.”

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Posted 4 weeks ago

“Thank you pump seems to be working as it should and your vervice is very good”

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Posted 4 weeks ago

“I had an issue with the description of an item being different from the item sent. The 22mm Essex flanges you stock (item 17541) are NOT straight through/slip through (as your description says)...they are STOP flanges, a completely different item. Several days wasted as we had to return these and get the 'straight through' type direct from Essex Flanges. No problem returning the item though but I see this item is still misdescribed on the BES website.”

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Posted 4 weeks ago

Hi Jerry - Thank you for this feedback, I have forwarded the change onto the relevant departments so we can get this description changed on the website and in our catalogue. Kind Regards, BES Ltd

Posted 4 weeks ago

“Absolutely brilliant store. Amazing range of products and excellent customer service that you can actually talk to.”

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Posted 1 month ago

“Bought the kane 158 flue gas analyser, delivery was delayed, and within 48 hours of purchase the item was reduced by over £40 so I'm not a happy customer”

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Posted 1 month ago

Hi Francis, Thank you for your feedback, and we're sorry for the frustration caused by the delivery delay and subsequent price reduction. Our prices can occasionally change due to timed promotions, and unfortunately we’re not always able to notify customers in advance. We genuinely appreciate your purchase and your comments, and we’ll take this on board as we work to improve our service. If you’d like to discuss this further, please feel free to contact our customer service team. Kind Regards, BES Ltd

Posted 4 weeks ago

“freeze machine worked brilliantly”

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Posted 1 month ago

“Easy to navigate web-site. Ordering process straight forward. Products arrived next day on time.”

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Posted 1 month ago

“Good items , fast service , plenty of stock , easy fast delivery and well price . Exactly what is needed”

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Posted 1 month ago

“Great price and service. Next day delivery even when ordered at half past six in the evening. Cannot fault at all. Thanks BES.”

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Posted 1 month ago

“Exactly what I was after, very quick delivery service would definitely recommend”

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Posted 1 month ago

“very impressed with the service ordered on a thursday and arrived the next day to northern ireland”

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Posted 1 month ago

BES.co.uk is rated 4.7 based on 7,257 reviews