BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,889 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was finding difficulty sourcing Conex Banninger Press fit. BES stocked a wide variety of fittings including some less common shapes. They were all delivered promptly with none out of stock. Very happy and will be my supplier of first choice.”

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Posted 2 months ago

“Very good service and excellent customer services follow up when some items were missing from my order. Recommended.”

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Posted 2 months ago

“Well laid out website, easy to find the items I needed, and just as important, it was easy to identify the items that they didn't stock. I'll order from them again.”

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Posted 2 months ago

“They had exactly what I wanted at a reasonable price. It arrived the next day. I couldn’t ask for more.”

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Posted 2 months ago

“Communication and despsatch good . Delivery by DPD was not on time and lacked updated infrfmation”

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Posted 2 months ago

“All delivered on time in good condition”

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Posted 2 months ago

“BES delivers as they said. I ordered on Saturday but chose the next working day delivery option because I needed it before the following Tuesday. True to word it arrived at 10am on Monday. Now that’s service which other British suppliers should take notice of.”

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Posted 2 months ago

“I did a bit of research and reviews looked good. Found a Siemens product which suited my needs. Website was good to navigate to where I wanted and the payment went through smoothly. Delivery was fast and all works well.”

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Posted 2 months ago

“company is ok but delivery courier DPD were shocking. Refused to deliver item unless I opened front door to take photo-no thanks. Left message saying I was out and couldn't deliver item. phoned BES and asked for refund on item - not their fault just let down by usuless courier service”

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Posted 2 months ago

Hi Colin Yates, thank you for your feedback. A photograph of the successfully delivered parcel has become standard practice for most couriers to help prevent disputes between customers, businesses and couriers (when a signature is not required). On the whole this process works for most people. Of course we will process your refund once the goods are returned, given your courier was unable to deliver on this occasion. Regards, BES

Posted 2 months ago

“Ordered and received in two days. Was a small order but will definitely be using them again.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Sensible prices and very quick delivery”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Ì ordered a circulator pump and found the best price. I selected next available delivery F.O.C and was delighted to receive the delivery the following day. Excellent!!”

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Posted 2 months ago

“always easy to order,always in stock and delivered when stated.”

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Posted 2 months ago

“Items order and dispatched very promptly. Great service for first order”

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Posted 2 months ago

“Great range of parts, open on Sunday. Good service!”

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Posted 2 months ago

“I have used BES on many occasions they have never let me down. However this is the first time I have had a delivery from DX as it was a larger item. They delivered it late afternoon and a day late which caused me all sorts of problems with my job and I had to work on Saturday to resolve the issue. Not BES's fault and their customer service dealing with this was great but DX let you down this time.”

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Posted 2 months ago

Hi John Kirkham, thank you for your feedback. We are sorry about the delay, it is very frustrating to hear especially as you say "...Not BES's fault" and "...I have used BES on many occasions they have never let me down" Rest assured your feedback will be relayed to DX when we have our next service level agreement meeting. It is of paramount importance that BES maintains it's overall high review score, 4.7/5. Regards, BES

Posted 2 months ago

“you need it you see it you order it you get it job done with BES”

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Posted 2 months ago

“Ordered online, best price easy to order and pay got it in couple of days. Brilliant. Graham Day. 25/10/25.”

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Posted 2 months ago

BES.co.uk is rated 4.7 based on 6,889 reviews