BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,889 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FANTASTIC, CAN'T BELIEVE IT, SAVED THE DAY! There was a leak in a flat we rent out. It turned out to be a PEV (Pressure Equalising Valve) under the bath. This was a live leak that needed dealing with right away, so I really needed to be able to go into a shop and buy a PEV over the counter, but it's a relatively osbcure part, so that wasn't possible. BES's timescales were as good as that: I placed the order at 8:30pm of an evening and it turned up at 10am the following morning just as I was ready to go to the flat to install it. Unbelievable. A Godsend. Perfect. They saved the day! The only odd thing: And this is due to the supplier, not BES: The valve didn't have any fibre washers (or washers of any sort) with it to help it seal: I had to go out and get some. Seems odd. It was order 1075803 for item 16711 Water Pressure Equalising Valve.”

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Posted 2 months ago

“Wonderful service although carrier left package on roadside instead of the safe place given to them.”

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Posted 2 months ago

“Excellent service. Easy ordering with detailed tracking for delivery. Fast delivery service. Thank you”

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Posted 2 months ago

“Perfect products delivered quickly.”

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Posted 2 months ago

“Ordered a crimper on Thursday for Saturday delivery, needed it for a Sunday-tuesday install. It didn't arrive, rang up Sunday morning, they could see the order but had no clue what happend. They said it'll probably arrive Monday but to ring back on Monday morning. This halted a very time sensitive job. Rang up Monday, staff very apologetic, they said their not sure what went on, and are sending it out for a pre 10am delivery Tuesday, I waited In for it. It didn't arrive on Tuesday either.... Arrived Wednesday instead. Staff were very apologetic and professional on the phone, nothing against them, but this will be the first and last order with BES. Not that it makes much of a difference but the press tool sent was a different make than the one I ordered on the website to. Zupper rather than alpha press but they seem pretty similar.”

Helpful Report

Posted 2 months ago

Hi Ashley Thursfield, we are very sorry to hear that our courier has let us both down on this occasion (thankfully a rare occurrence) and we can only apologise profusely. Note: we have regular meetings with our couriers and delivery metrics/performance are always reviewed, so we thank you for highlighting your experience. On a more positive note we do hope you enjoy using your press-fit tool. It is an excellent product. We note that you ordered a Z-Press (Zupper) part number 25348 and an extra jaw 26951 – Alpha Press 35mm M profile jaw (these fit the Z-Press machines as well as the Alpha-Press) -so we actually delivered exactly as per the order you placed. Apologies once again re. your delayed delivery. BES

Posted 2 months ago

“Placed an order for some down pipe brackets, delivery was about 4 working days, and the brackets arrived in good condition and was just what I was looking for, really pleased with the purchase.”

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Posted 2 months ago

“Good product with very good service”

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Posted 2 months ago

“Really great service on ordering late for next day delivery. A shame DPD are so rubbish at delivering, would be nice if the driver would let us know where he hides items. Found it a day later in neighbours post box.”

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Posted 2 months ago

“Ordered a gas poker and fittings which have now been installed and everything is working perfectly. Delivery was very swift. Excellent service.”

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Posted 2 months ago

“Brilliant service, brilliant selection of stock/supplies.”

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Posted 2 months ago

“Great services, great prices, delivered on time.”

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Posted 2 months ago

“First class service as usual,fast delivery,good product.”

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Posted 2 months ago

“Top quality products with fast delivery.”

BES.co.uk 5 star review on 30th October 2025

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Posted 2 months ago

“I've been buying my small quantities of ducting from BES for 2 years now. The online ordering is quick and easy and the package arrives promptly. I had an issue a while ago with an item but this was resolved very quickly after a quick phone call. Great service.”

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Posted 2 months ago

“Great replacement for our out of date cistern and very fast delivery !”

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Posted 2 months ago

“Delivered to wrong address twice then sent it back never received my order,complete waste of time.”

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Posted 2 months ago

Hi John Hardy, Thank you for your feedback. We are very sorry that the courier did not deliver successfully. Thankfully this is very rare. Please note that we take customer service very seriously, reflected in our overall 4.7/5 rating and so we will raise with our couriers at our next service level meeting. Sincere apologies. BES

Posted 2 months ago

“I placed an order based on the information provided on your website, which clearly stated that the disabled toilet I urgently required was available for next-day delivery. During checkout, I was even able to select a delivery date, which confirmed this expectation. I had planned the installation around this schedule, as it was needed urgently before an important assessment. However, on the expected delivery day, after waiting the entire day, I contacted your customer service team around 6 p.m., only to be informed that the delivery time is actually around 14 days. This is extremely disappointing and misleading, as the website was not updated to reflect the true delivery timeframe. I relied on the information provided and made my purchase accordingly.”

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Posted 2 months ago

Hi Sharmali Sivakanesan, thank you for your feedback. Whilst we state on the product web page '7-14 days UK delivery' for direct deliveries it seems our delivery calendar offered 'next day' in error this for your order. Sincere apologies for the confusion. Our web team are investigating and will remedy for future orders. Thank you for bringing to our attention. Regards, BES

Posted 2 months ago

“Brilliant stock of frequently used and obscure parts and with literally overnight delivery saved our day! Ordered at 7:45pm received at 10am following day! Simply brilliant”

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Posted 2 months ago

“Well organise selection process, efficient ordering and checkout process, efficient delivery on time and the goods well packaged, this was my first order and it won't be my last, very happy to use again. The catalog was excellent with lots of information.”

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Posted 2 months ago

“Brilliant Service,very quick delivery easy to choose from catalog.”

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Posted 2 months ago

BES.co.uk is rated 4.7 based on 6,889 reviews