BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.70

4.7 Rating 6,755 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a phone call before placing my order as I wanted 154 valves and 154 inserts. They confirmed they had the stock. Placed the order and the items were delivered the next day. You couldn’t ask for anymore. Thanks to the unsung heroes that can make this happen.”

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Posted 1 month ago

“Great service as usual!”

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Posted 1 month ago

“First class service highly efficient!!”

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Posted 1 month ago

“Bought thenew pump I needed. Pleased to find I could pick a convenient day for delivery. And delivery by DPD on the day went fine. Altogether excellent.”

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Posted 1 month ago

“Ordered a Kane 158 analyser on 03/10/25. Still not received and its now the 14/10/25. No update from BES advising when to expect it.”

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Posted 1 month ago

Good afternoon Mr Hall, Firstly I apologise you have not received your order as of yet, can I ask you email your order number over to customerservices@bes.co.uk and we can get this sorted out for you - Kind Regards, BES Ltd

Posted 1 month ago

“Wouldn’t order again next day delivery turned in to 4 days delivery ended up cancelling the order and buying it cheaper elsewhere and actually got next day delivery!!”

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Posted 1 month ago

Good afternoon Gordon, I apologise you have not received next day delivery, as stated on our website we offer our next day delivery service for UK mainland if ordered before 9pm, this could mean if you live outside the UK you could expect a delay of 2 to 3 days. Kind Regards, BES Ltd.

Posted 1 month ago

“Absolutely brilliant will definitely use again”

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Posted 1 month ago

“Ordered an item and a week later - still waiting for it! No communication- disappointing….”

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Posted 1 month ago

Good afternoon, Please could you get in contact with our customer services team who will investigate this for you - customerservices@bes.co.uk Kind Regards, BES Ltd.

Posted 1 month ago

“Ordered 4 items, 2 arrived but 2 were to follow, nothing mentioned on order had to phone to find out the items won’t be shipped for another 2 weeks. Not BES usual standard. Not really acceptable.”

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Posted 1 month ago

“I payed for per 10am delivery, the item didn’t turn up. I rang the office to be told I will be with me by 12.30 so I got two of my guys to drive to the job to be told at 2oclock the brackets would not be delvered that day by quite a rude person on the phone. This issue has cost me £500. I wanted to make an official complaint and was told I would be rang back by a manager and still have not had a call.”

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Posted 1 month ago

Apologies Adam Dare. Our courier has let us down on this occasion but thankfully this is very rare as demonstrated by our overall 4.7/5 rating. Rest assured we will refund the fee for the pre 10am delivery. All further complaints are dealt with by our customerservices@bes.co.uk team. Regards, BES

Posted 3 weeks ago

“they never let you down”

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Posted 1 month ago

“Good prompt service”

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Posted 1 month ago

“excellent quality, reasonable price and quick delivery.”

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Posted 1 month ago

“Great service quick turn around on my first order , will recommend and use again 👍”

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Posted 1 month ago

“Excellent service and delivery.”

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Posted 1 month ago

“Super fast service. Excellant”

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Posted 1 month ago

“The product was good and the firm dispatched the goods on time. However the courier that they chose to use let them down. Delivery was due on Tuesday but was not delivered until late afternoon on Wednesday.”

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Posted 1 month ago

“Fantastic delivery service. Always have stock. Good prices”

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Posted 1 month ago

“Ordered the bare alpha crimper as it takes makita batteries and I already have them. I wasn't expecting much because of how cheap it is but I am very pleased with it. I have used many other crimper and it may not be as good as the novopress but for the price it is very good”

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Posted 1 month ago

“Purchased an analyser for next day delivery for it not to come the next day . Then when I rang BES up I simply asked when I would receive my analyser they told me it would 2 days later which was a problem when you start to book jobs in . Obviously it didn’t arrive to days later and I rang again to only told my analyser would be in 3 weeks time due to stock allocations. None of the above was mentioned on the website or on the second phone call. So if you need a analyser sharpish to keep your work loads sorted i would go elsewhere it’s cost me money and a whole bunch of headache of angry customers”

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Posted 1 month ago

Good afternoon Anthony Kirkland, We are very sorry about this as it does not meet our usual very high service levels (4.7/5 overall rating) Please could you get in contact with our sales team who will investigate this and resolve for you - sales@bes.co.uk Kind Regards, BES Ltd.

Posted 3 weeks ago

BES.co.uk is rated 4.7 based on 6,755 reviews