BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,889 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value; quick delivery ; friendly courier Good service all around”

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Posted 2 months ago

“Good prices, good, very quick delivery, can’t go wrong really”

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Posted 2 months ago

“All good as always”

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Posted 2 months ago

“Very helpful when I had delivery address problems. Also, great for technical advice on the phone!”

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Posted 2 months ago

“Very helpful people and good range of products too. The item I bought was exactly what I needed and I could not fet it anywhere else locally.”

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Posted 2 months ago

“Thanks i recieve my order on time with everything inside. . Good service & good prices.”

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Posted 2 months ago

“Very helpful if required. Always on time and resolve any problem”

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Posted 2 months ago

“Product exactly as described and arrived next day and in good condition. Impressed.”

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Posted 2 months ago

“Very good very nice”

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Posted 2 months ago

“Have used BES in the past,couldn't fault products and service,but on this occasion there were issues with faulty products and delivery,main reason for using BES is next day delivery,on this order it took working days,courier was more at fault than BES”

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Posted 2 months ago

Thank you for your feedback Graham Lee. We are pleased that you use us and can't fault our products and service. Sadly the courier has let us down on this occasion (thankfully rare) Of course we raise instances like this when we meet our courier team, to discuss their performance and service delivery metrics. Apologies once again. BES

Posted 2 months ago

“Speedy delivery and quality partts”

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Posted 2 months ago

“very good prices and delivery very swift a pleasant experience thanks B.E.S”

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Posted 2 months ago

“Brilliant service, if only all merchants could be the same”

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Posted 2 months ago

“speedy service and really helpfull staff on the phone if needed”

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Posted 2 months ago

“I ordered the wrong size flexible hose by mistake and BES handled the replacement effortlessly and quickly. Very highly recommended.”

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Posted 2 months ago

“Best price on line and although standard delivery chosen goods arrived next day! Quite useful as it happened.”

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Posted 2 months ago

“I am a regular customer not very good service when collecting goods at the trade counter many times i hva been waiting up to hours also no washroom facilities. Need to have vending machines access to hot beverage.”

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Posted 2 months ago

Hi Mohammed Ali, Thank you for your regular custom and taking the time to provide feedback, it is appreciated. Regarding our 'collection point' we have made the area as comfortable as possible with the physical space that we have on site. However, we take on board your comments and we will further explore your suggestions. Please note that all collections are ready within 30 minutes, this allows the required time for processing and picking from our vast warehouse that stores the huge BES product range. Regards, BES

Posted 2 months ago

“good service”

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Posted 2 months ago

“Normally a great end to end service but i expected to recieve my recent order the next day or the day after (Sat) but that didnt happen until Monday when i was leaving :( . Only 8mm pipe clips but nessesary for the job. Always supernice customer service.”

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Posted 2 months ago

“The fast delivery is what makes it”

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Posted 2 months ago

BES.co.uk is rated 4.7 based on 6,889 reviews