BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,204 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchases and delivery but can I say my name was not on the delivery address and I checked and had added it we have about 4 different departments and its hard for the stores personnel to find the correct person so can the card holders name be added to the delivery address please.”

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Posted 2 months ago

“Excellent service and customer care from BES”

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Posted 2 months ago

“Still waiting for my order”

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Posted 2 months ago

Sincere apologies Eric Haskins. Your order has been resent. After an investigation we can see that the courier lost your original order (extremely unusual) We are very sorry about the delay. BES Ltd

Posted 1 month ago

“Last delivery I got incorrect regulators, this current delivery still has not arrived and I ordered it last week”

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Posted 2 months ago

Hi, we are really sorry about the delay. We note that your goods were delivered yesterday at 12.43. There was a delay with the courier network . The goods left BES on time. At this stage the reason for the courier related delay is unknown. Sincere apologies. BES Ltd

Posted 1 month ago

“I got next day delivery and everything arrived well packaged. So all went smoothly and im very satisfied.”

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Posted 2 months ago

“Nice seller 👌🏻✨”

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Posted 2 months ago

“Easy to order and delivered as stated”

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Posted 2 months ago

“Excellent product and very fast delivery.”

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Posted 2 months ago

“Fast Efficient Service”

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Posted 2 months ago

“Usual prompt and efficient service.”

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Posted 2 months ago

“I have use BES on more than one occasion and they never let you down. Fast and punctual. With a great selection of products.”

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Posted 2 months ago

“Great selection of items quickly delivered great quality great prices”

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Posted 2 months ago

“Fast and efficient service as usual! Many thanks.”

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Posted 2 months ago

“There is a lot of dross on the interweb - frustratingly so. I want quality products, swift turn around and reliable delivery. The 21st Century and human hubris has brought a hundred ways to 'goof' that chain up... not so with BES - what I needed, in a qualty product, well priced, swift tutn around and a reliable courier. Every box ticked - thank you.”

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Posted 2 months ago

“Good service fast delivery 👍🏻”

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Posted 2 months ago

“Like the curate's egg. Some good, some bad. It would have saved an exchange of emails if the listing for the ring had included the information that the mounting rod size is M10. Did you delay the dispatch day to Thursday because I had put down Friday for the day of delivery? I had allowed 3 days because I know deliveries to NE Scotland rarely (Except Royal Mail, who often deliver parcels earlier than they predict) take less than that. You provide a large space for delivery instructions, but only allow very few letters to be typed in the space.The courier you use is not up to the job. They did not look at the delivery instructions you gave them. They then sent out a driver who clearly does not know the English language very well. When he eventually came, after you had contacted the courier because he had failed to deliver the parcel when I was in the house less than 7 feet from where he was expected to deliver it, (he came back late in the evening), he did not come to the back door to knock or ring, but stood several yards away calling out "hello" only just loud enough to be heard above the television. He looked very confused. On the plus side what I have received is just as I expected it to be, your response to my email request about the rod size was prompt and to the point and the person on the phone who dealt with the failed delivery was polite, helpful and did his job spot-on.”

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Posted 2 months ago

“Can’t recommend them enough …amazing customer service ..everyone should use this company who has such high regards for customer experience”

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Posted 2 months ago

“The product is exactly how discribed and is great 5 stars - however i have reduce this to 3 stars due to the delivery experience. The package ( which is not lightweight) was left outside the front gate, with no attempt to ring the bell or knock the door. My partner was at home but she had no way of moving the item to a safer place - I would have expected a better from the driver, especially as it was private residenace”

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Posted 2 months ago

Hi Shane, thank you for your feedback. We are really sorry about that, the driver has let us both down. We do flag up instances like this, when we discuss service level performance with our carrier partners. We are very happy that you awarded the product 5stars. Regards, BES

Posted 2 months ago

“excellent service”

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Posted 2 months ago

“Each part had one compression nut missing and the corresponding olive. Wasn’t worth asking for then. To be sent separately so I got them from another supplier .”

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Posted 2 months ago

Hi John, we are very sorry about that customerservices@bes.co.uk will sort a replacement. Thankfully instances like this are rare. Apologies. BES

Posted 2 months ago

BES.co.uk is rated 4.7 based on 8,204 reviews