BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.70

4.7 Rating 6,785 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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BES.co.uk 5 star review on 17th November 2025

Alan Porter

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always great service, easy to use purchase system on the net.”

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Posted 1 month ago

“It was easy to order on line. my items arrived on time. I was very happy with the service I received. Would recommend BES.”

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Posted 1 month ago

“I purchased a printer for my flue gas analyser my order was cancelled due to not being in stock and no longer available.I never received any notification regarding this cancellation and had to follow up with an email to check the status of my order it was only then I found out that the order was cancelled. I was then informed I should receive a refund within 5 days of my email ( not the date of cancellation) and over a week later I still haven’t received any refund. I again emailed this morning and now after 5pm I still haven’t had a response. I understand things can go wrong but I am waiting for the refund so I can purchase elsewhere. Unfortunately I am not overly impressed.”

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Posted 1 month ago

Good afternoon, We deeply apologize for this mishap. It seems due to a technical difficulty we were unable to notify you of an item ordered which went onto a back order as we did not hold stock. A member of the team should of been in contact late last week to arrange this refund with you. Kind Regards, BES Ltd.

Posted 4 weeks ago

“Always good value and speedy delivery.”

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Posted 1 month ago

“Excellent service and excellent and very polite staff”

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Posted 1 month ago

“Ordered at 6pm. Arrived 10am next day. Not even Amazon can do that. Outstanding service!”

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Posted 1 month ago

“Excellent quality products at reasonable prices and the delivery service is brilliant. Great company to deal with. 👍”

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Posted 1 month ago

“The best place for shopping.”

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Posted 1 month ago

“Great company, very reliable, brilliant prices. Good quality kit, with lot's of choice.”

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Posted 1 month ago

“Great prices, excellent dispatch times.”

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Posted 1 month ago

“Made a phone call before placing my order as I wanted 154 valves and 154 inserts. They confirmed they had the stock. Placed the order and the items were delivered the next day. You couldn’t ask for anymore. Thanks to the unsung heroes that can make this happen.”

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Posted 1 month ago

“Great service as usual!”

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Posted 1 month ago

“First class service highly efficient!!”

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Posted 1 month ago

“Bought thenew pump I needed. Pleased to find I could pick a convenient day for delivery. And delivery by DPD on the day went fine. Altogether excellent.”

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Posted 1 month ago

“Ordered a Kane 158 analyser on 03/10/25. Still not received and its now the 14/10/25. No update from BES advising when to expect it.”

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Posted 1 month ago

Good afternoon Mr Hall, Firstly I apologise you have not received your order as of yet, can I ask you email your order number over to customerservices@bes.co.uk and we can get this sorted out for you - Kind Regards, BES Ltd

Posted 1 month ago

“Wouldn’t order again next day delivery turned in to 4 days delivery ended up cancelling the order and buying it cheaper elsewhere and actually got next day delivery!!”

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Posted 1 month ago

Good afternoon Gordon, I apologise you have not received next day delivery, as stated on our website we offer our next day delivery service for UK mainland if ordered before 9pm, this could mean if you live outside the UK you could expect a delay of 2 to 3 days. Kind Regards, BES Ltd.

Posted 1 month ago

“Absolutely brilliant will definitely use again”

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Posted 1 month ago

“Ordered an item and a week later - still waiting for it! No communication- disappointing….”

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Posted 1 month ago

Good afternoon, Please could you get in contact with our customer services team who will investigate this for you - customerservices@bes.co.uk Kind Regards, BES Ltd.

Posted 1 month ago

“Ordered 4 items, 2 arrived but 2 were to follow, nothing mentioned on order had to phone to find out the items won’t be shipped for another 2 weeks. Not BES usual standard. Not really acceptable.”

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Posted 1 month ago

“I payed for per 10am delivery, the item didn’t turn up. I rang the office to be told I will be with me by 12.30 so I got two of my guys to drive to the job to be told at 2oclock the brackets would not be delvered that day by quite a rude person on the phone. This issue has cost me £500. I wanted to make an official complaint and was told I would be rang back by a manager and still have not had a call.”

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Posted 1 month ago

Apologies Adam Dare. Our courier has let us down on this occasion but thankfully this is very rare as demonstrated by our overall 4.7/5 rating. Rest assured we will refund the fee for the pre 10am delivery. All further complaints are dealt with by our customerservices@bes.co.uk team. Regards, BES

Posted 4 weeks ago

BES.co.uk is rated 4.7 based on 6,785 reviews