BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was damaged I reported it and they said they will send the item the next day but then they said it’s not in stock”

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Posted 1 month ago

Hi Mohammed Sohaib, we are really sorry about this. Exceptional circumstances, as you state we are out of stock of your damaged product. Our supplier advises that stock is due into BES from 23rd Jan. Apologies once again. Regards, BES

Posted 1 month ago

“exceptional service. ordered 8.50pm and product arrived on site at 12 noon the next day”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Thermostat exactly as described, well packaged and delivered on time. Would purchase from BES again.”

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Posted 1 month ago

“Parts supplied promptly and as ordered ,very good service .”

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Posted 1 month ago

“First class service, easy to order and great that parts can be despatched late and still get to site early the next day.”

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Posted 1 month ago

“Great service and fast delivery”

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Posted 1 month ago

“Excellent clear website. Good prices and very prompt delivery. Very pleased”

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Posted 1 month ago

“cost effective, did exactly what they said the would, perfect”

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Posted 1 month ago

“Fast delivery and just what I required. Courier was poor but that’s not the fault of BES.”

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Posted 1 month ago

“Delivery was rubbish Paid for next morning delivery and it turned up 3 days late???”

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Posted 1 month ago

Hi Mr Paul Lamb, we are really sorry that your package was delayed. We have issued a refund for the fee for 'next day' delivery. Thankfully delays like this are rare, as can be demonstrated by our overall 4.6/5 rating. Apologies once again. Regards, BES

Posted 1 month ago

“Brilliant company. Helpful, good priced products and quick delivery. Nothing to fault them. I definitely recommend using this company.”

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Posted 1 month ago

“Unfortunately, this order was cancelled due do IOSS, had to buy elsewhere, but the refund was issued promptly”

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Posted 1 month ago

Hi Adrian Heron, we are sorry that your order was cancelled due to IOSS. We always issue refunds promptly and so we are glad that your payment was received quickly. Regards, BES

Posted 1 month ago

“Excellent service and prompt delivery!”

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Posted 1 month ago

“Everything went smoothly, I live in NI and a lot of companies cancel orders, or add an additional charge - but BES didn't and the item arrived within 2 day and fit perfectly onto my meter box.”

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Posted 1 month ago

“I ordered the wrong item, and called customer services straight away and the only option was to continue with the order. The order was delivered fast but the returns process is very slow and still waiting for a refund... customer services have been good in responding but still waiting for my £. I wish I ordered from a different supplier which is more flexible.”

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Posted 1 month ago

Hi Robert Minshull, please note that your refund will be issued today (please allow time for your bank to process) We are pleased that your goods were delivered fast, it is just a shame that you ordered the wrong item. We are also pleased that our customer services were helpful in their responses to you to facilitate your collection. Regards, BES

Posted 1 month ago

“Great Products & quick Del”

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Posted 1 month ago

“Always good service. Let down by the choice of courier though.”

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Posted 1 month ago

“Poor website. Catalogue great and most useful”

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Posted 1 month ago

“Very good prices and fantastic delivery”

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Posted 1 month ago

BES.co.uk is rated 4.7 based on 7,257 reviews