BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,197 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty poor for my first ever order. Took 4 attempts to get all of the items I ordered and cost me £400 in down days for my staff waiting on deliveries that didn’t come. Thank you to Dave and Julie for finally getting Ing to the bottom of the issues, being passed around so many people prior to these two was extremely frustrating.”

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Posted 1 month ago

Hi Alex Thomson, sincere apologies. We really blotted our copybook on your first order especially when you look at our total review ratings across many years of operation. We do hope that you will try us for a second order, so we can prove ourselves. Your comments about help from Dave and Julie are noted and shared with the team. We always help our customers when the occasional supplier does not deliver their goods to us on time (very rare for us to be out of stock) Apologies once again. BES Ltd

Posted 1 month ago

“Yes . Is highly recommended .”

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Posted 1 month ago

“Great service. I made my order in the late afternoon, and it arrived by lunchtime next day.”

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Posted 1 month ago

“BES answered my query promptly. Parts were delivered in good time. Great service.”

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Posted 1 month ago

“Got promised a delivery date in June, then changed to August , asked for a refund , which was agreed but had to achase twice to get sorted , bad service……”

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Posted 1 month ago

Hi Gary Evans, we can only apologise. We agreed your full refund as soon as you cancelled your order. However, your experience falls well short of our usual high levels of customer service ( 4.5/5 total rating on reviews) Your feedback has been passed to the relevant depts. so that we can address the delay to processing your agreed refund. Apologies. BES Ltd

Posted 1 month ago

“Fast and efficient service”

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Posted 1 month ago

“Very small order. but went through very rapidly. Good service - thenks!”

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Posted 1 month ago

“Good quality, excellent service, fast delivery.”

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Posted 1 month ago

“disappointed with bes this time, the fan control i ordered still hasn’t arrived and it’s now been 7days”

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Posted 1 month ago

Hi Lee Osborn, We are very sorry about the delay. The timer was out of stock at the time you ordered (and still is - which is VERY unusual), as per notifications we sent. We are expect stock on Friday 3rd July, your goods will be sent out that day with delivery expected to be made on Monday 6th July . We can only apologise as our supplier is experiencing delays supplying goods to BES. BES Ltd

Posted 1 month ago

“Cancelled my order as fast as possible and was charged £5ish admin fee. I don't think this is fair practice at all when you don't make out of hours order cancellation available. I was forced to wait until your lines open to cancel. That's not my problem. Other businesses have the option available to cancel without human consult. You should not be charging for your own systems failures. I understand there may be some cost to cancelling orders but other companies swallow this cost as "part of doing business". Not massively impressed so won't risk using these again as they clearly want their cake and to eat it. I understand there are Ts and C's stating this but regardless it's an uncommon practice and doesn't shine the most favourable light at your company.”

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Posted 1 month ago

Hi Kieran Betts, Thank you for your feedback. We take on board your comments regarding the order you placed online BUT then wished to cancel it immediately afterwards. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers each week. For 99.9% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a really fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 1 month ago

“Great service, easy to use website and easy to order. Confirmation of order really quick and delivered the next day so perfect”

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Posted 1 month ago

“Just worked!”

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Posted 1 month ago

“Very fast delivery”

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Posted 1 month ago

“Was looking for a gas meter to replace old broken one and was told BES were the ones to buy this from. Went online, selected the right item, got order confirmed with address and everything else and paid by card. A couple of day later delivery was done and everything was exactly as described and informed by these guys. Great job with the packaging and the delivery was actualy one day earlier than expected. 10/10. Will definitely buy from them again and will recoment to anyone looking for this kind of products. All the best! Keep with the good work!”

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Posted 1 month ago

“It has been a week it said next day delivery Still not received order!! I emailed to cancel and receive a refund but no-one has come back to me?!”

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Posted 1 month ago

Hi Mord Hollander, Thank you. A refund was made on 25th June for the full amount of £141.95. As advised when ordering, the item was out of stock, prior to you proceeding with the order. We are sorry for any inconvenience. Note: please allow a few days for your bank to process the refund. Regards, BES

Posted 1 month ago

“BES always delivers . Good quality items, despatched very quickly enabling smooth and fast completion of contracts . Highly recommended”

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Posted 1 month ago

“Good price and quick delivery”

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Posted 1 month ago

“They had exactly what I needed. Delivery was good. No issues no fuss straight forward service.”

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Posted 1 month ago

“Disgusting and no manners The only thing you get is apology ( sorry mate the only thing I can do it to apologise) The order should of been cancelled last week Tuesday, but they kept my money thinking I would change my mind that’s just stupid Avoid them big tune”

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Posted 1 month ago

Sorry Zayn Burgers. This is being escalated and a member of the BES team will be calling you today to resolve. Apologies. BES Ltd

Posted 1 month ago

“Great service, great range, easy to order quick delivery.”

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Posted 1 month ago

BES.co.uk is rated 4.7 based on 8,197 reviews