BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

Helpful Report

Posted 1 month ago

“The goods were to a very good standard and were delivered the next day following my order. This is a good business to deal with and I would recommend them.”

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Posted 1 month ago

“Very quick processing order and delivery”

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Posted 1 month ago

“excellant all round service rapide delivery . thank you”

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Posted 1 month ago

“What a great service, blisteringly quick delivery, superb packaging and excellent value for money, highly recommended”

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Posted 1 month ago

“Products great, delivery not”

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Posted 1 month ago

Thank you for your feedback. We are pleased that you state our products are great. However, you've said the opposite regarding your delivery, please could you elaborate so that we can further improve our customer service. Apologies. BES

Posted 1 month ago

“Outstanding service. Only site I could find what I was looking for. Good price. Very well packaged and sent in super fast time.”

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Posted 1 month ago

“Another quick and painless delivery from BES”

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Posted 1 month ago

“Quick delivery and good price”

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Posted 1 month ago

“Accepted my order and charged my account but the item was out of stock and not available. This was only discovered by myself when I had to phone up to query where my order was”

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Posted 1 month ago

Hi Julie Reid, apologies as this falls well short of our usual high levels of service (4.7/5 review overall rating) The relevant team members will be made aware of your feedback so that we can further improve our processes. Apologies once again. Regards, BES

Posted 1 month ago

“Super quick delivery, and completely hassle free. Pricing very competitive too. I woudl defintaley use BES again.”

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Posted 1 month ago

“It replaces toilet seat I already had. Exactly the same and fits original fittings. Excellent description online, good price and delivered quickly.”

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Posted 1 month ago

“My concern was with the delivery from DPD. The order was placed Tuesday for next day delivery. DPD sent a message to say delivery Thursday would be between 17.25 and 18.25. We were in and then received a message to say sorry our driver missed you ? I don't think they even tried! The parcel eventually arrived on Friday. Certainly not next day delivery.”

Helpful Report

Posted 1 month ago

Apologies. Thank you for your feedback and for alerting us about DPD. Thankfully this is a rare occurrence but nevertheless we will continue to review DPD performance at our next partnership meeting. Apologies once again. BES

Posted 1 month ago

“Good price, free delivery, got exactly what I ordered on time- thank you”

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Posted 1 month ago

“Very good service and delivery was in the time line in all a very good service”

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Posted 1 month ago

“Ordered at about 2330hrs but still managed delivery next day! Outstanding service.”

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Posted 1 month ago

“delivery and products very good and quick”

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Posted 1 month ago

“I was extremely impressed at the express delivery of my order. I ordered quite late in the day and my delivery arrived the next day. Well done BES!”

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Posted 1 month ago

“Good prices on quality products plus great customer service.”

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Posted 1 month ago

“Very good company, great deleivery and prices.”

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Posted 1 month ago

BES.co.uk is rated 4.7 based on 7,257 reviews