BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,890 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,890 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful, ordered a pre 10:30 and didn't come pre 10:30. The driver claimed he attempted delivery and was never within 1 mile of the site. As result my job fell through and my client went elsewhere as the part required was urgent.”

Helpful Report

Posted 2 months ago

Hi Alex Thomas, thank you for your feedback. We are very sorry about what happened. Following investigation DPD have logged your/our complaint. It is classed as a 'non compliant' delivery - not least because no suitable photo was taken of the delivery attempt -the DPD driver will be interviewed . The results of this interview will remain confidential but the outcome will be logged internally within DPD so that service levels meet our necessary requirements. Of course the diamond delivery fee paid will be refunded. Apologies once again. BES Ltd

Posted 2 months ago

“Misleading website - ended up ordering the wrong pump and accessories - twice ! Customer service was helpful in returning the order and advising on a better choice. However despite being offerered free postage on an order over £100 this payment was still applied. Clearly some room for improvement !”

Helpful Report

Posted 2 months ago

Hi Steve Rhenius, thank you for your feedback. It is unclear what you say is misleading about our website, please could you advise so that we can investigate. We note that you ordered a Grundfos UPS3 which is one of our best selling pumps. We are glad that you found our customer service helpful when returning your order and advising on a better choice for your needs. Please note that all orders over £50 are not charged for delivery. Regards, BES

Posted 2 months ago

“Needed a bung to temporarily block a pipe end. BES was only place i could find it. Ordered it and it was delivered quickly and worked it worked as expected. Very happy”

Helpful Report

Posted 2 months ago

“Brilliant service as always”

Helpful Report

Posted 2 months ago

“Brilliant service will always use them”

Helpful Report

Posted 2 months ago

“Excellent service and fast delivery 👍”

Helpful Report

Posted 2 months ago

“As always great service received item in short time”

Helpful Report

Posted 2 months ago

“Excellent delivery, really good and responsive website but buy cheap but twice! 2/3rds of the connections i purchased leak , come apart under 3 bar pressure and had to be replaced with Plasson parts. I would not recommend these cheaper parts to any body ever”

Helpful Report

Posted 2 months ago

Hi Chris Dixon, thank you for your feedback. We are very pleased that you like our "Excellent delivery, really good and responsive website" however, we were disappointed to read your comments about the delivered products. Please note that the items purchased are manufactured to BS EN 12201. However, we have passed your feedback to our purchasing team. Regards, BES Update Our team noticed that within your order you have ordered Pipestock fittings but pipe stiffeners from the Polypipe range. Rather than the matching Pipestock stiffeners that we stock and are designed for the fittings you have purchased. This will almost certainly explain the leaks you experienced

Posted 2 months ago

“Fast service,quality items”

Helpful Report

Posted 2 months ago

“No fuss, No bother”

Helpful Report

Posted 2 months ago

“no problems, product good, delivery fine”

Helpful Report

Posted 2 months ago

“best service i received from a long time”

Helpful Report

Posted 2 months ago

“Product works as it should and delivered quickly - all good.”

Helpful Report

Posted 2 months ago

“Usual high standard of service”

Helpful Report

Posted 2 months ago

“Very pleased with BES. Products were exactly as described. On my initial order I mistakenly ordered the wrong product. Following a call to customer services I was sent a free returns label to return the product for a refund.”

Helpful Report

Posted 2 months ago

“Ordering process very easy, Invoice sent promptly, goods delivered on time and in full. Brilliant.”

Helpful Report

Posted 2 months ago

“Unfortunately this fitting wasn’t fit for purpose the 8mm side was fine but the 6mm side did not fit nor was there a recess for the olive it was more an iron connection on the 6mm side and could not be used to connect 6mm copper pipe”

Helpful Report

Posted 2 months ago

“Easy to order and an exceptional catalogue which many lack.Items came quickly.Very please.I would recommend BES”

Helpful Report

Posted 2 months ago

“BES are always my 'go-to' place for plumbing fittings. We usually get the delivery the following day and the're website is simple and easy to understand”

Helpful Report

Posted 2 months ago

“Ordered replacement gel pack for gas bubble tester. Items were in excellent condition, delivered really quickly and communication throughout was excellent. I would definitely used BES again, thank you.”

Helpful Report

Posted 2 months ago

BES.co.uk is rated 4.7 based on 7,890 reviews