BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,587 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with the description of an item being different from the item sent. The 22mm Essex flanges you stock (item 17541) are NOT straight through/slip through (as your description says)...they are STOP flanges, a completely different item. Several days wasted as we had to return these and get the 'straight through' type direct from Essex Flanges. No problem returning the item though but I see this item is still misdescribed on the BES website.”

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Posted 2 months ago

Hi Jerry - Thank you for this feedback, I have forwarded the change onto the relevant departments so we can get this description changed on the website and in our catalogue. Kind Regards, BES Ltd

Posted 2 months ago

“Absolutely brilliant store. Amazing range of products and excellent customer service that you can actually talk to.”

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Posted 2 months ago

“Bought the kane 158 flue gas analyser, delivery was delayed, and within 48 hours of purchase the item was reduced by over £40 so I'm not a happy customer”

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Posted 2 months ago

Hi Francis, Thank you for your feedback, and we're sorry for the frustration caused by the delivery delay and subsequent price reduction. Our prices can occasionally change due to timed promotions, and unfortunately we’re not always able to notify customers in advance. We genuinely appreciate your purchase and your comments, and we’ll take this on board as we work to improve our service. If you’d like to discuss this further, please feel free to contact our customer service team. Kind Regards, BES Ltd

Posted 2 months ago

“freeze machine worked brilliantly”

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Posted 2 months ago

“Easy to navigate web-site. Ordering process straight forward. Products arrived next day on time.”

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Posted 2 months ago

“Good items , fast service , plenty of stock , easy fast delivery and well price . Exactly what is needed”

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Posted 2 months ago

“Great price and service. Next day delivery even when ordered at half past six in the evening. Cannot fault at all. Thanks BES.”

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Posted 2 months ago

“Exactly what I was after, very quick delivery service would definitely recommend”

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Posted 2 months ago

“very impressed with the service ordered on a thursday and arrived the next day to northern ireland”

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Posted 2 months ago

“Fast delivery”

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Posted 2 months ago

“The goods were to a very good standard and were delivered the next day following my order. This is a good business to deal with and I would recommend them.”

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Posted 2 months ago

“Very quick processing order and delivery”

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Posted 2 months ago

“excellant all round service rapide delivery . thank you”

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Posted 2 months ago

“What a great service, blisteringly quick delivery, superb packaging and excellent value for money, highly recommended”

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Posted 2 months ago

“Products great, delivery not”

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Posted 2 months ago

Thank you for your feedback. We are pleased that you state our products are great. However, you've said the opposite regarding your delivery, please could you elaborate so that we can further improve our customer service. Apologies. BES

Posted 2 months ago

“Outstanding service. Only site I could find what I was looking for. Good price. Very well packaged and sent in super fast time.”

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Posted 2 months ago

“Another quick and painless delivery from BES”

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Posted 2 months ago

“Quick delivery and good price”

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Posted 2 months ago

“Accepted my order and charged my account but the item was out of stock and not available. This was only discovered by myself when I had to phone up to query where my order was”

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Posted 2 months ago

Hi Julie Reid, apologies as this falls well short of our usual high levels of service (4.7/5 review overall rating) The relevant team members will be made aware of your feedback so that we can further improve our processes. Apologies once again. Regards, BES

Posted 2 months ago

“Super quick delivery, and completely hassle free. Pricing very competitive too. I woudl defintaley use BES again.”

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Posted 2 months ago

BES.co.uk is rated 4.7 based on 7,587 reviews