BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered were of good quality and competitively priced. Shipped the same day for delivery the next. Couldn't ask for more”

Helpful Report

Posted 2 months ago

“Quick delivery, and each order was delivered as requested, Victoria Plumbing speak to these guys about how to deliver on time”

Helpful Report

Posted 2 months ago

“Fast sending from bes - not so fast with dhi”

Helpful Report

Posted 2 months ago

“Recently bought a new radiator valve replacement. Straight forward process, competitive pricing and quickly delivery. Overall very good experience.”

Helpful Report

Posted 2 months ago

“Very happy with my purchase, does exactly what I need, at a very good price. Would certainly buy again from this seller.”

Helpful Report

Posted 2 months ago

“I can't praise you enough excellent thank you”

Helpful Report

Posted 2 months ago

“Good quality product and very quick delivery - even with us being on a scottish island.”

Helpful Report

Posted 2 months ago

“Product working fine, arrived on time and great service 👍”

Helpful Report

Posted 2 months ago

“Very swift delivery, good product, not cheap but does the job well”

Helpful Report

Posted 2 months ago

“Absolutely brilliant, great price and arrived next day 10stars 👍🏼👍🏼”

Helpful Report

Posted 2 months ago

“Great service and delivery for parts needed. 👍🏼”

Helpful Report

Posted 2 months ago

“Fanstastic Service all round”

Helpful Report

Posted 2 months ago

“Next day delivery. Perfect.”

Helpful Report

Posted 2 months ago

“Delivered next day, great service as always”

Helpful Report

Posted 2 months ago

“Really easy to use website , product description detailed and product came in few days . Fitted perfectly”

Helpful Report

Posted 2 months ago

“Perfect, just what I was looking for. Correct size at the right price with a quick delivery and informed when to receive delivery. Also a great product thanks, can't fault it.”

Helpful Report

Posted 2 months ago

“awful, ordered a pre 10:30 and didn't come pre 10:30. The driver claimed he attempted delivery and was never within 1 mile of the site. As result my job fell through and my client went elsewhere as the part required was urgent.”

Helpful Report

Posted 2 months ago

Hi Alex Thomas, thank you for your feedback. We are very sorry about what happened. Following investigation DPD have logged your/our complaint. It is classed as a 'non compliant' delivery - not least because no suitable photo was taken of the delivery attempt -the DPD driver will be interviewed . The results of this interview will remain confidential but the outcome will be logged internally within DPD so that service levels meet our necessary requirements. Of course the diamond delivery fee paid will be refunded. Apologies once again. BES Ltd

Posted 2 months ago

“Misleading website - ended up ordering the wrong pump and accessories - twice ! Customer service was helpful in returning the order and advising on a better choice. However despite being offerered free postage on an order over £100 this payment was still applied. Clearly some room for improvement !”

Helpful Report

Posted 2 months ago

Hi Steve Rhenius, thank you for your feedback. It is unclear what you say is misleading about our website, please could you advise so that we can investigate. We note that you ordered a Grundfos UPS3 which is one of our best selling pumps. We are glad that you found our customer service helpful when returning your order and advising on a better choice for your needs. Please note that all orders over £50 are not charged for delivery. Regards, BES

Posted 2 months ago

“Needed a bung to temporarily block a pipe end. BES was only place i could find it. Ordered it and it was delivered quickly and worked it worked as expected. Very happy”

Helpful Report

Posted 2 months ago

“Brilliant service as always”

Helpful Report

Posted 2 months ago

BES.co.uk is rated 4.7 based on 7,886 reviews