BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,630 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent item, used then to replace the usual plastic nuts. When you ask the apprentice to dress the basins and he likes tensing his muscles whilst tightening them. Hence why they're all broken!! All sorted now, no leaks.”

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Posted 2 months ago

“Quality braided high pressure hose at at great price. Quick delivery, well packaged.”

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Posted 2 months ago

“Just a great service from start to finish.”

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Posted 2 months ago

“Ordered a part on next day delivery, it didn’t show stayed in all day they said it was failed attempt card was left… no card or delivery was attempted. I then waited in again nothing, no news. Received an email on Tuesday to say it was pushed back to Thursday “as per my request” I rang to find who had requested no one knew who or why.. assured me it would be here Thursday. Rang Thursday to be told no notes on my file and they’ve lost the parcel as of Sunday! Shocking!”

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Posted 2 months ago

Hi Chris Farish, thank you for making us aware. We will raise this with our carrier when we have our next review meeting. Unfortunately, you, BES and the carrier have been let down by the delivery driver. Your comments have also been shared with BES team for investigation. Apologies. BES Ltd Update – BES contacted you three times on 20th Aug to establish if you had a safe place so that the courier could deliver. We were unable to establish your preference. The carrier has launched a formal investigation to establish the goods’ whereabouts.

Posted 2 months ago

“BES is excellent on range of plumbing fittings, which I've used it for a few times. Pleased to have the ready availability at short notice.”

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Posted 2 months ago

“Sevice, prices and delivery time are fantastic but this is totally trashed by your site seach being unusable, i tried searching for15mm copper and it was showing me plastic waste, you really really need to spend time trying to search for things yourselves it is going to lead to people just not buying! I was almost one of them.”

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Posted 2 months ago

Hi Allan Stubbs, thank you. We were very pleased to hear that you think our service, prices and delivery are fantastic. However, in relation to searching '15mm copper' our search works as intended and provides search results with copper tube etc etc. Please check your personal browser settings or search filters as these can impact your search results. Regards, BES

Posted 2 months ago

“Parts arrived as described and on time, with no hassle. Would definitely use the company for any future requirements.”

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Posted 2 months ago

“Quick efficient service thank you”

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Posted 2 months ago

“Great service items arrived exactly when they were supposed to”

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Posted 2 months ago

“The service is excellent, I sent some items back and they refunded me quickly. Ordered these as i have used them in thepast and good quialty item at a good price”

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Posted 2 months ago

“Easy to order, arrived next day .”

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Posted 2 months ago

“Delivery is great, some stuff pricey, website wasnt great to navigate struggled to find what i was looking for.”

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Posted 2 months ago

Hi Darren, thank you for your feedback. We are pleased that you think our delivery is great. However, we were surprised to read that you think we are pricey for some products and that you struggled to navigate our website. To help us learn more please could you possibly elaborate so we can investigate. Regards, BES

Posted 2 months ago

“The website was easy to navigate, the product arrived quickly and was well packaged. Would recommend them!”

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Posted 2 months ago

“Perfect for the job”

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Posted 2 months ago

“Received my third order. Fast delivery, cheap prices. Great customer services. Quick and easy to order.”

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Posted 2 months ago

“Brilliant Company Fast delivery Product good and easy to fit”

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Posted 2 months ago

“Items turned up promptly ans were exactly as ordered. Only issue was the courier who left the items outside one of our shutters rather than getting someone to sign for it. Luckily it didn't rain and nothing was damaged.”

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Posted 2 months ago

“Turned up quickley, I ordered 2 by mistake but not a problem to return it”

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Posted 2 months ago

“Very good”

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Posted 2 months ago

“Reference #1003485408 I purchased a 22mm Scalemaster installation kit from BES Ltd, expecting a complete, good-quality kit as advertised. Unfortunately, it arrived missing vital components, and the parts that were supplied were of a substandard quality and completely different from the pictures and description shown on the BES website. The customer service has been equally disappointing. Despite explaining that I had a plumber on site ready to install the system, BES offered no suitable solution. I was therefore left with no choice but to go out myself and purchase the missing parts elsewhere so the installation could actually be completed. To add insult to injury, BES offered just £10 compensation, which doesn't come close to covering the cost of the missing components, let alone the additional expense, time and considerable inconvenience caused. When you spend good money on a product, you expect it to arrive complete and as advertised, with reasonable customer service when something goes wrong. Unfortunately, my experience with BES Ltd has been the complete opposite. Very poor product, misleading description/photos, inadequate customer service and an insulting compensation offer. I would not recommend BES Ltd based on this experience.”

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Posted 2 months ago

Hi Gareth Coffey, thank you for your feedback. As per your conversation with one of the BES team, once you informed us that the Scalemaster was missing a single tee we offered to urgently dispatch the required tee FOC that day. ( tee plus delivery =£10, not compensation as stated) You refused our offer stating that you needed the tee that day (rather than the day after) We are very sorry about what happened i.e supplier error (tee missing in goods shipped by Scalemaster to BES) Thankfully this is VERY rare and we can only apologise. Regards, BES

Posted 2 months ago

BES.co.uk is rated 4.7 based on 8,630 reviews