BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,889 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery, good communication.”

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Posted 3 months ago

“Speed an efficiancy”

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Posted 3 months ago

“Very quick despatch. Item as described. Thank you.”

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Posted 3 months ago

“Rachel was efficient, affable and got the job done! thank you Rachel. You're an asset to the company!!”

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Posted 3 months ago

“Prompt delivery, parts fitted nicely, happy chef...happy customers”

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Posted 3 months ago

“Always on time with a huge stock and competitive prices.”

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Posted 3 months ago

“Exactly what I ordered, very quick delivery and good price. Many thanks.”

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Posted 3 months ago

“Great dealing with BES. Thomas Dudley cistern was really competitively priced and was dispatched very shortly after I placed the order arriving the next day.”

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Posted 3 months ago

“These guys are the go-to place to get hard to find / unusual sized fittings, used them several times, always had the weird sizes that I use.”

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Posted 3 months ago

“I was unsure of the mixing vavle I was buying, but your e-mail responses to my queries were quick and positive. Valve now fitted and working a treat.”

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Posted 3 months ago

“The part was out of stock and the company failed to tell me it was only when I phoned up that I was made aware resulting in my Tennant having no heating for a longer duration”

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Posted 3 months ago

Thank you for your feedback Matthew. We are very sorry about what happened but thankfully 'stock outs' are very rare at BES. We take customer service seriously (reflected in our 4.7/5 overall rating) and so the BES team will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 3 months ago

“Easy to follow website, and good product, well-packaged. Delivery was also fine... apart from the fact that the delivery email said that 2 bits of pipe insulation had to be signed-for with an 8am to 6pm delivery slot (not weekends) which was never going to be a possibility! I wasn't out for long on the day suggested, so risked it ... and they left it for me anyway. Phew! Option to take responsibility for left packages would be far less stressful!”

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Posted 3 months ago

“Very pleased great service and prodict would deal with again.”

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Posted 3 months ago

“Chimney cowl ordered Friday, arrived Saturday. No more rain and crows down the flue. Thank you BES.”

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Posted 3 months ago

“Always good customer service and free next day delivery”

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Posted 3 months ago

“Super fast delivery, I received my items the next morning after ordering. Great price and the parts I needed. Thanks”

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Posted 3 months ago

“Excellent service and great customer support”

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Posted 3 months ago

“Excellent company to deal with, with overnight delivery.”

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Posted 3 months ago

“Avoid shopping here. Ordered part, was promised next day delivery. Received confirmation email which stated the order could not be changed as it was being packed in the warehouse ready for delivery. Part never arrived. No communication. After 2 days I rang to find out what was happening. Was told the part was not in stock and that I should have been told this when I ordered. Felt cheated and let down. Had to wait 3 working days for a refund. Another company advertising goods they do not have to sell. Quick to take your money, slow to give it back.”

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Posted 3 months ago

Thank you for your feedback. We are very sorry about what happened but thankfully it is very rare. We take customer service seriously (reflected in our 4.7/5 overall rating) and so all our team members will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 3 months ago

“Still waiting for my purchase. I had to phone to ascertain where my delivery was only to be told it was out of stock and was given revised delivery date. You should email customers where there is a delay in delivery and if possible provide revised date when item can be expected. You should not expect customers to call you in such a situation of out of stock, when promised next day delivery goes on for four working days and still no sign of purchase. However customer service when I did phone was very good and reason for 4 stars.”

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Posted 3 months ago

BES.co.uk is rated 4.7 based on 6,889 reviews