BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,667 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pump is very noisy, and my customer complain about it!!!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback which is duly noted. We have forwarded your comments onto Grundfos. Regards, BES

Posted 7 years ago

“They were the only source able to supply my need. I did not appreciate paying over £4 for partial delivery when post office to the door would have been about £2. I was charged for a heavy catalogue I did not ask for.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We were pleased to hear that we were the only company source you could find stocking the product you needed. At BES we pride ourselves on our wide range of over 15,000 products. However, we were disappointed not to achieve a 5 star rating as we pride ourselves on an excellent service. Please note that all catalogues are free, we do not charge. Also that it is company policy to deliver products by courier so we can maintain our 99.5% next day delivery service levels. Thank you for your custom and we hope you use us again in the future. Regards, BES

Posted 7 years ago

“Exactly what I was looking for and at a good price. However, I was given a delivery date of Tuesday 22 May and it arrived Saturday 26 May. It didn’t really matter, but I received a catalogue the day after I placed the order, which was 21 May! Why wasn’t the order just sent with that. The products were far more important to me than a catalogue as I needed them for a job!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We have looked into your delivery and the records from the courier state that your bag of washers was delivered on the 22nd. Please note that all products must be delivered by courier regardless of size. Please can you contact marketing@bes.ltd.uk so we can provide our courier with more details to further aid investigation re. the delivery date. Thank you BES

Posted 7 years ago

“BES were great and did their part, however I would highly recommend they change their courier!!! UPS are horrendous, a whole week of lies saying they tried to deliver and didn't combined with saying they had delivered to a nearby Access Point which again was a lie!!! Never AGAIN!!!!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback and taking the time to review BES. We are pleased that you thought we were great. However, your comments regarding the service from our courier are very disappointing to read. Rest assured we will ensure that your feedback is followed up and investigated. Regards, BES

Posted 7 years ago

“Web site ordering a nightmare, never lets you sign in and then after 10-15 attempts it works. But as a whole, a good service provided.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. A member of our IT team will contact you to ascertain what is happening when you sign in. Regards, BES

Posted 7 years ago

“First time using BES. Excellent value product compared to other suppliers. Unfortunately the website did not show my order when I logged in, I got no dispatch email, and I thought the package wasn’t going to turn up after a few days. It actually arrived quite quickly but had no name on the address label so ended up at the wrong department in the office. Also received a catalogue even after unticking the checkbox to say that I did not want one.”

Helpful Report

Posted 7 years ago

“BES service was fine, however the deliver company DPD are appalling, they failed to deliver or leave a card”

Helpful Report

Posted 7 years ago

Hi Karen, Thank you for your review. We act upon all feedback, however, DPD are not one of the couriers that we use. Please can you contact marketing@bes.ltd.uk so that we may investigate. Regards, BES

Posted 7 years ago

“The parts I ordered were just the ticket. Postage was a little steep at £4.95 but would have been ok had the driver left the parcel at one of my neighbours. They didn't try. The parts were so small they would easily have fitted through a letterbox, but BES decided to include a catalogue requiring a box. Had to pick up from a local store. To be fair, BES have apologised but I would say, beware of delivery.”

Helpful Report

Posted 7 years ago

Hi Ron, Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 7 years ago

“Good variety of products. Unpredictable postage.”

Helpful Report

Posted 8 years ago

“I would be grateful it you could stop sending me emails, I have nothing to do with ordering etc, I only pay the invoices, this is the second time I have requested this. Thank you”

Helpful Report

Posted 8 years ago

“BES nearly always gets my order to me next day and accurately. Most of their products are good quality, and they stock some obscure lines that I can't get easily elsewhere. The website that has some annoying quirks, but staff are always helpful in working me around it. On the rare occasion that a product has been faulty, a refund has been processed without dispute and I have now placed a good number of orders with BES. Sadly the last lot of end-feed pipe fittings I've had from BES included a number of fittings that had no markings (manufacturer, size, standard) whatsover and the quality was not up to the standards I was used to getting from BES so I will probably be buying my end feed fittings elsewhere in future. While I understand BES usually does not show the brand of products, this is the downside of this practice: it's a bit like a box of chocolates.”

Helpful Report

Posted 8 years ago

“Bes provided a quality component that I wanted the next day”

Helpful Report

Posted 9 years ago

“Very confusing web site”

Helpful Report

Posted 9 years ago

“The products were readily available, however I booked a pre 1030 delivery and at 1130 was still chasing delivery. The office advised that the driver wasn't able to find it on board however having rechecked had now found it and was on his way. It arrived around noon. We delayed our engineer as a result. I suspect the driver actually was working geographically rather than time-bands.”

Helpful Report

Posted 9 years ago

“delivery and ordering was fine i ordered two toilet seat enclosed seat fasteners which could have been put into an envelope and sent out via the postal system instead i receive a large box containing the order i placed the extra cost of sending out a box with such a small part is crazy. i think you should review your procedures it may even save you money and costs certainly the customer would save on postage”

Helpful Report

Posted 9 years ago

“While the product was first class the amount of packaging was a disgrace, far to much. This unit was a 1/8bsp end cap, 1" overhaul but came in a box 12inch x 9inch x 3inch and cost me £4.95 +vat P & P when it could have come in a padded envelope first class mail. Work needed on packaging.”

Helpful Report

Posted 9 years ago

“The water cylinder I ordered with next day delivery arrived two days later than expected, however BES were quick to respond to the issue.”

Helpful Report

Posted 9 years ago

“Charged me over £5 to post small lightweight plastic pipe. Sent me a catalogue weighing almost a kilo in a box 20 times the size of the pipe. Unconscious”

Helpful Report

Posted 9 years ago

“The items were fine but the delivery was awful. Was a UPS and its sub carrier problem so it took a long time to get here, 4 days late”

Helpful Report

Posted 9 years ago

“Slow delivery - ordered parts a week ago - part of order still not arrived.”

Helpful Report

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,667 reviews