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BES.co.uk Reviews

4.7 Rating 6,374 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,374 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using BES. Excellent value product compared to other suppliers. Unfortunately the website did not show my order when I logged in, I got no dispatch email, and I thought the package wasn’t going to turn up after a few days. It actually arrived quite quickly but had no name on the address label so ended up at the wrong department in the office. Also received a catalogue even after unticking the checkbox to say that I did not want one.”

Posted 5 years ago

“BES service was fine, however the deliver company DPD are appalling, they failed to deliver or leave a card”

Posted 5 years ago

Hi Karen, Thank you for your review. We act upon all feedback, however, DPD are not one of the couriers that we use. Please can you contact marketing@bes.ltd.uk so that we may investigate. Regards, BES

Posted 5 years ago

“The parts I ordered were just the ticket. Postage was a little steep at £4.95 but would have been ok had the driver left the parcel at one of my neighbours. They didn't try. The parts were so small they would easily have fitted through a letterbox, but BES decided to include a catalogue requiring a box. Had to pick up from a local store. To be fair, BES have apologised but I would say, beware of delivery.”

Posted 6 years ago

Hi Ron, Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 6 years ago

“Good variety of products. Unpredictable postage.”

Posted 7 years ago

“I would be grateful it you could stop sending me emails, I have nothing to do with ordering etc, I only pay the invoices, this is the second time I have requested this. Thank you”

Posted 7 years ago

“BES nearly always gets my order to me next day and accurately. Most of their products are good quality, and they stock some obscure lines that I can't get easily elsewhere. The website that has some annoying quirks, but staff are always helpful in working me around it. On the rare occasion that a product has been faulty, a refund has been processed without dispute and I have now placed a good number of orders with BES. Sadly the last lot of end-feed pipe fittings I've had from BES included a number of fittings that had no markings (manufacturer, size, standard) whatsover and the quality was not up to the standards I was used to getting from BES so I will probably be buying my end feed fittings elsewhere in future. While I understand BES usually does not show the brand of products, this is the downside of this practice: it's a bit like a box of chocolates.”

Posted 7 years ago

“Bes provided a quality component that I wanted the next day”

Posted 7 years ago

“Very confusing web site”

Posted 7 years ago

“The products were readily available, however I booked a pre 1030 delivery and at 1130 was still chasing delivery. The office advised that the driver wasn't able to find it on board however having rechecked had now found it and was on his way. It arrived around noon. We delayed our engineer as a result. I suspect the driver actually was working geographically rather than time-bands.”

Posted 7 years ago

“delivery and ordering was fine i ordered two toilet seat enclosed seat fasteners which could have been put into an envelope and sent out via the postal system instead i receive a large box containing the order i placed the extra cost of sending out a box with such a small part is crazy. i think you should review your procedures it may even save you money and costs certainly the customer would save on postage”

Posted 7 years ago

“While the product was first class the amount of packaging was a disgrace, far to much. This unit was a 1/8bsp end cap, 1" overhaul but came in a box 12inch x 9inch x 3inch and cost me £4.95 +vat P & P when it could have come in a padded envelope first class mail. Work needed on packaging.”

Posted 7 years ago

“The water cylinder I ordered with next day delivery arrived two days later than expected, however BES were quick to respond to the issue.”

Posted 7 years ago

“Charged me over £5 to post small lightweight plastic pipe. Sent me a catalogue weighing almost a kilo in a box 20 times the size of the pipe. Unconscious”

Posted 7 years ago

“The items were fine but the delivery was awful. Was a UPS and its sub carrier problem so it took a long time to get here, 4 days late”

Posted 7 years ago

“Slow delivery - ordered parts a week ago - part of order still not arrived.”

Posted 7 years ago

“much too expensive with waste fittings and polyplumb fittings. Would be prepared to do much more business at more realistic prices. our materials turnover is approx. 500K.”

Posted 8 years ago

“I'm disappointed Delivery,not left any ticket where they can find water meter”

Posted 8 years ago

“My order didn't arrive when I had paid the £5 delivery charge to get it delivered the next wotking day to coincide with my plumber being here. I contacted you to inform you and it arrived the day after it was meant to arrive. The actual product was excellent.”

Posted 8 years ago

“very good service excellent telephone service. as i have to claim the money back from a third party a sales invoice would be useful have still not received this by post or email ? perhaps this should be sent out with the goods”

Posted 8 years ago

“There is a great variety to chose from. Postage is slow.”

Posted 8 years ago

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BES.co.uk is rated 4.7 based on 6,374 reviews