BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,888 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods delivered in a timely manner, however unfortunately conduit was slightly dented and ceiling rose had a crack in it - not really worth kicking up a fuss about but courier / packaging could be a little more thoughtful.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. Please contact our Customer Service to arrange replacements if you do so wish to.

Posted 7 years ago

“Your supply and delivery is normally good. Unfortunately this time the order was processed on 6/7 but delivery was not made until PM on 12th (6 days) but no explanation from courier as to the reason for delay”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your delivery is one of the very few that did not arrive next day. Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Best Wishes BES

Posted 7 years ago

“Your website works well for the purchase of a product, but becomes unstuck when it comes to the payment for the article and freight. For an overseas customer, this is frustrating, and would have lead to the cancellation of the order had you not followed up with an email advising how the payment could be made. You are not the only UK business that has this problem. If you could make the purchase and payment a smooth process, it would attract more buyers. Your follow up service has been very good.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. We are glad that our follow up sorted out the problem you experienced. Regards, BES

Posted 7 years ago

“Door hinge broke when trying to fit”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please note that if your product was delivered damaged it can be exchanged free of charge. BES customer services department will be able to assist. Regards, BES

Posted 7 years ago

“Quick response and delivery by the courier to a drop-off point. It would have been easier for me if delivery had been by Royal Mail: would.ve saved a ferry tgrip to the mainland to collect.”

Helpful Report

Posted 7 years ago

Thank you for your feedback Mr Relf. At BES we always aim for a 5 star review and so to get a 3 star was disappointing. We are pleased that your delivery to a Scottish island was quick. However, please note that it is company policy to deliver via courier so that we can track deliveries. Also please note that parcels can be delivered to home/site addresses as well as to collection points. Thank you once again. Regards, BES

Posted 7 years ago

“Quick delivery good price but hinge was missing off gas box door. Pity as had to then get a door locally so should have got the whole box locally in the first place & saved messing about & my time. So lost the money I saved.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. At BES we pride ourselves on 5 star reviews so to receive a 3 star review is disappointing. Apologies the hinge was missing, if you wish to speak to someone in regards to this please contact customer services to discuss. Thank you for your custom and we hope that you use us again in the future. Regards, BES

Posted 7 years ago

“Goods (2 metal bolts) arrived in a box big enough to take a telephone directory!!! An unwanted catalogue was include which probably explains the excessive postal charge of £4. These could have been sent in an enveloppe for half the price!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. At BES we pride ourselves on 5 star reviews so to receive a 3 star review is disappointing. Please note that all catalogues are FREE, we do not charge. Also a £4.95 delivery charge is very competitive in the market place. N.B All orders over £40 are FREE delivery. Please note that it is company policy to deliver all products by courier so that we can maintain our 99.5% next day delivery service levels. Thank you for your custom and we hope that you use us again in the future. Regards, BES

Posted 7 years ago

“The item was as described and having looked in many other places, I was relieved to finally find a part which fit. Having said that, I paid for Saturday delivery and spend a day waiting in for a shipment which never came. The carrier works on US time so their website is 5 hours out of sync with the UK. The parcel never arrived on Saturday. It was then delivered on Monday, despite the website stating Tuesday, and after a single attempt was taken to a local shop instead. When I picked it up it actually had a label for Saturday delivery. So - massively let down by the carrier and I guess I now know what the initials UPS stand for.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on 5 star customer service and so we are sorry that you are disappointed on this occasion. We were pleased to hear that you were able to find the unusual part you required in stock at BES. However, we were sorry to hear about your experience with the courier. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your delivery is one of the very few that did not arrive as intended. Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we hope that you may reconsider your decision, should the need arise, so we can restore your confidence. Regards, BES

Posted 7 years ago

“Pump is very noisy, and my customer complain about it!!!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback which is duly noted. We have forwarded your comments onto Grundfos. Regards, BES

Posted 7 years ago

“They were the only source able to supply my need. I did not appreciate paying over £4 for partial delivery when post office to the door would have been about £2. I was charged for a heavy catalogue I did not ask for.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We were pleased to hear that we were the only company source you could find stocking the product you needed. At BES we pride ourselves on our wide range of over 15,000 products. However, we were disappointed not to achieve a 5 star rating as we pride ourselves on an excellent service. Please note that all catalogues are free, we do not charge. Also that it is company policy to deliver products by courier so we can maintain our 99.5% next day delivery service levels. Thank you for your custom and we hope you use us again in the future. Regards, BES

Posted 7 years ago

“Exactly what I was looking for and at a good price. However, I was given a delivery date of Tuesday 22 May and it arrived Saturday 26 May. It didn’t really matter, but I received a catalogue the day after I placed the order, which was 21 May! Why wasn’t the order just sent with that. The products were far more important to me than a catalogue as I needed them for a job!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We have looked into your delivery and the records from the courier state that your bag of washers was delivered on the 22nd. Please note that all products must be delivered by courier regardless of size. Please can you contact marketing@bes.ltd.uk so we can provide our courier with more details to further aid investigation re. the delivery date. Thank you BES

Posted 7 years ago

“BES were great and did their part, however I would highly recommend they change their courier!!! UPS are horrendous, a whole week of lies saying they tried to deliver and didn't combined with saying they had delivered to a nearby Access Point which again was a lie!!! Never AGAIN!!!!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback and taking the time to review BES. We are pleased that you thought we were great. However, your comments regarding the service from our courier are very disappointing to read. Rest assured we will ensure that your feedback is followed up and investigated. Regards, BES

Posted 7 years ago

“Web site ordering a nightmare, never lets you sign in and then after 10-15 attempts it works. But as a whole, a good service provided.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. A member of our IT team will contact you to ascertain what is happening when you sign in. Regards, BES

Posted 7 years ago

“First time using BES. Excellent value product compared to other suppliers. Unfortunately the website did not show my order when I logged in, I got no dispatch email, and I thought the package wasn’t going to turn up after a few days. It actually arrived quite quickly but had no name on the address label so ended up at the wrong department in the office. Also received a catalogue even after unticking the checkbox to say that I did not want one.”

Helpful Report

Posted 7 years ago

“BES service was fine, however the deliver company DPD are appalling, they failed to deliver or leave a card”

Helpful Report

Posted 7 years ago

Hi Karen, Thank you for your review. We act upon all feedback, however, DPD are not one of the couriers that we use. Please can you contact marketing@bes.ltd.uk so that we may investigate. Regards, BES

Posted 7 years ago

“The parts I ordered were just the ticket. Postage was a little steep at £4.95 but would have been ok had the driver left the parcel at one of my neighbours. They didn't try. The parts were so small they would easily have fitted through a letterbox, but BES decided to include a catalogue requiring a box. Had to pick up from a local store. To be fair, BES have apologised but I would say, beware of delivery.”

Helpful Report

Posted 7 years ago

Hi Ron, Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 7 years ago

“Good variety of products. Unpredictable postage.”

Helpful Report

Posted 9 years ago

“I would be grateful it you could stop sending me emails, I have nothing to do with ordering etc, I only pay the invoices, this is the second time I have requested this. Thank you”

Helpful Report

Posted 9 years ago

“BES nearly always gets my order to me next day and accurately. Most of their products are good quality, and they stock some obscure lines that I can't get easily elsewhere. The website that has some annoying quirks, but staff are always helpful in working me around it. On the rare occasion that a product has been faulty, a refund has been processed without dispute and I have now placed a good number of orders with BES. Sadly the last lot of end-feed pipe fittings I've had from BES included a number of fittings that had no markings (manufacturer, size, standard) whatsover and the quality was not up to the standards I was used to getting from BES so I will probably be buying my end feed fittings elsewhere in future. While I understand BES usually does not show the brand of products, this is the downside of this practice: it's a bit like a box of chocolates.”

Helpful Report

Posted 9 years ago

“Bes provided a quality component that I wanted the next day”

Helpful Report

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,888 reviews