BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,888 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very confusing web site”

Helpful Report

Posted 9 years ago

“The products were readily available, however I booked a pre 1030 delivery and at 1130 was still chasing delivery. The office advised that the driver wasn't able to find it on board however having rechecked had now found it and was on his way. It arrived around noon. We delayed our engineer as a result. I suspect the driver actually was working geographically rather than time-bands.”

Helpful Report

Posted 9 years ago

“delivery and ordering was fine i ordered two toilet seat enclosed seat fasteners which could have been put into an envelope and sent out via the postal system instead i receive a large box containing the order i placed the extra cost of sending out a box with such a small part is crazy. i think you should review your procedures it may even save you money and costs certainly the customer would save on postage”

Helpful Report

Posted 9 years ago

“While the product was first class the amount of packaging was a disgrace, far to much. This unit was a 1/8bsp end cap, 1" overhaul but came in a box 12inch x 9inch x 3inch and cost me £4.95 +vat P & P when it could have come in a padded envelope first class mail. Work needed on packaging.”

Helpful Report

Posted 9 years ago

“The water cylinder I ordered with next day delivery arrived two days later than expected, however BES were quick to respond to the issue.”

Helpful Report

Posted 9 years ago

“Charged me over £5 to post small lightweight plastic pipe. Sent me a catalogue weighing almost a kilo in a box 20 times the size of the pipe. Unconscious”

Helpful Report

Posted 9 years ago

“The items were fine but the delivery was awful. Was a UPS and its sub carrier problem so it took a long time to get here, 4 days late”

Helpful Report

Posted 9 years ago

“Slow delivery - ordered parts a week ago - part of order still not arrived.”

Helpful Report

Posted 9 years ago

“much too expensive with waste fittings and polyplumb fittings. Would be prepared to do much more business at more realistic prices. our materials turnover is approx. 500K.”

Helpful Report

Posted 9 years ago

“I'm disappointed Delivery,not left any ticket where they can find water meter”

Helpful Report

Posted 9 years ago

“My order didn't arrive when I had paid the £5 delivery charge to get it delivered the next wotking day to coincide with my plumber being here. I contacted you to inform you and it arrived the day after it was meant to arrive. The actual product was excellent.”

Helpful Report

Posted 9 years ago

“very good service excellent telephone service. as i have to claim the money back from a third party a sales invoice would be useful have still not received this by post or email ? perhaps this should be sent out with the goods”

Helpful Report

Posted 9 years ago

“There is a great variety to chose from. Postage is slow.”

Helpful Report

Posted 9 years ago

“Products good.delivery set too high as standard.packaging is ridiculous over kill. And it doesn't get delivered to the correct address and I wouldn't say it was fast either.”

Helpful Report

Posted 9 years ago

“Delivery ended up 3mile journey away with no adrress left by carrier”

Helpful Report

Posted 9 years ago

“Unhappy regarding delivery services. Drivers are not calling recipients when they are facing difficulties in finding address and prefer to return the parcel to warehouse without any notice while your customers are waiting for products on site. Very black ball from this point of view.”

Helpful Report

Posted 9 years ago

Thank you for your review. Rest assured we will be raising this issue with our 3rd party providers

Posted 9 years ago

“A bit pricey”

Helpful Report

Posted 9 years ago

Thank you for your review. We’re sorry you weren’t satisfied with the price of your item. We are competitive on a lot of our products, so please keep us in mind for other items including our regular promotions and quantity break products

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,888 reviews