BES nearly always gets my order to me next day and accurately. Most of their products are good quality, and they stock some obscure lines that I can't get easily elsewhere. The website that has some annoying quirks, but staff are always helpful in working me around it. On the rare occasion that a product has been faulty, a refund has been processed without dispute and I have now placed a good number of orders with BES. Sadly the last lot of end-feed pipe fittings I've had from BES included a number of fittings that had no markings (manufacturer, size, standard) whatsover and the quality was not up to the standards I was used to getting from BES so I will probably be buying my end feed fittings elsewhere in future. While I understand BES usually does not show the brand of products, this is the downside of this practice: it's a bit like a box of chocolates.