BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,650 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 30th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BES have asked me to write a review before they’ve delivered my order. It’s been over a week since I placed the order so I’ll wait and post something when they eventually send it. I did get a phone call to say the product wasn’t in stock despite what their website originally indicated. Watch this space...”

Helpful Report

Posted 5 years ago

“New website was very slow and quite frustrating, obviously you're having teething problems. On the order review it showed me the details of another customers order, invoice address, delivery address etc as well as mine”

Helpful Report

Posted 5 years ago

“Unfortunately I’m still waiting for my order to be delivered over a week after the dispatch email which was on a next day delivery. I appreciate this is not the fault of BES and is down to the courier but I’ve emailed BES about this and have had no response from them so very disappointing.”

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Posted 5 years ago

“Normally good,quick service Ordered 4 couplings this time for a job 1/2 way through and I found 1 of the compression couplings had not been machined properly and was useless, could not finish the job and caused an inconvenient delay”

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Posted 5 years ago

“The items ordered arrived promptly. One of which was a ¾" Compression Olive which was not described as a BSP fitting. This meant that the internal diameter is not ¾". I was looking for olive to fit 18mm chrome pipe and expected the ¾" to convert to 19.1mm only to find the actual inside diameter to be 21.6mm. So, although I did not receive an incorrect item I feel it could be better described online.... I received great customer service and technical advice from the staff on contacting BES.... I would order from BES again.. Thanks”

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Posted 5 years ago

“To expensive”

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Posted 5 years ago

“Ordered cheap internal external sealent Not very good rained 2 days later and a lot dissolved or run off”

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Posted 5 years ago

“All items arrived very good quality. Issue was paid extra for Saturday delivery and arrived on Monday.No email or text to say there was a problem and no offer of refund. Very disappointed”

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Posted 5 years ago

“Normally I would review BES as Good or Very good. However, my last purchase via the online site was poor. I needed the item to be sent to a different address than my invoice address. Even though I changed the address ( the web site was also very clunky) the goods were delivered to the Invoice address.”

Helpful Report

Posted 5 years ago

“I am yet to receive this order.”

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Posted 5 years ago

“I cannot fault BES for the item or the despatch but even though we were at home and the item could have been posted through my letterbox , it went straight to a collection point near me . I was still waiting for the item 3 days later until I tracked the parcel and found out where it was In the meantime , I obtained a 2nd hand part from a friend as I was desperate to fit the new cooker.”

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Posted 5 years ago

“Should have arrived on the 14 April ,did not arrive until. 15 April ,now have to Wait until Friday before fitting it for the customer”

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Posted 5 years ago

“Good appart from design change in product. So not certain what you will get.”

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Posted 5 years ago

“Let down by packaging, 10 fiber washers (grams), in a massive box weighed down with catalogs weighing well over a kilo. No wonder delivery was so much! Time to look at your environmental credentials, sending so much recycling with each order is no longer acceptable. Great shame won't use again!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. Please note a catalogue was sent out as this was your first delivery. When ordering you have the option to opt out. Our postage remains at £4.95 regardless of weight and allows for the tracking of all orders. Plus all deliveries are FREE when spending more than £50. BES take the environment very seriously which is why we are ISO 14001 accredited. Regards, BES

Posted 5 years ago

“everything about the products, delivery etc. are really good - just the website lets you down. its clunky & you get a bit tired of the odd characteristics - I mentioned some things a couple of years ago, but it is the same. if it were snappier - you would get more business I am sure. :) - but as I say; service is flawless really - very reliable.”

Helpful Report

Posted 5 years ago

“The goods are ok,but the deliveries are awful most of the time,the invoice arrives before the goods !”

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Posted 5 years ago

Mr Bradley, Thank you for your feedback. We are pleased that your goods were ok. However, we were surprised about your delivery comments as our next day service levels are 99%. Regards, BES

Posted 5 years ago

“The item was exactly what I ordered but UPS made no effort to deliver to my home address but left it at a UPS collection point. I specifically added delivery instructions on my order which were ignored.”

Helpful Report

Posted 5 years ago

Dear Mr Latchford, Thank you for your feedback. We are glad that your item arrived exactly as ordered. However, we are sorry to read that UPS did not follow your instructions. Thankfully instances like this are rare as delivery is running at 99.1% success levels. We will raise this issue with UPS at our review meetings. Regards, BES

Posted 5 years ago

“Quick delivery. Unfortunately, the item was much larger than the description led me to expect. The item has been returned and I am waiting for a refund.”

Helpful Report

Posted 5 years ago

“Very happy with the safety duplicate book I purchased and a great price. However I feel the postage was too high priced. And also I was out when it was delivered by UPS so they left a note to collect from the next village the next day. But it wasn't there so I had to go back again the next day to collect so took nearly a week to receive a next day delivery. But the BES catalogue was delivered fine next day free which was the same size and weight... I will definitely order more from BES as it's a great range at fair prices.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are pleased you are very happy with your purchase and the price. Apologies for the inconvenience regarding your delivery. Thankfully instances like this are rare but we will flag up with our courier at the next review meeting. We are glad that you will use BES again in the future. Thank you. Regards, BES

Posted 5 years ago

“The fitting is not as good as the previous one try to connect both sides but still one side of the hose was leaking Not much impressed from the product”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We have made our Purchasing Dept. aware of your comments. Regards, BES

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,650 reviews