BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,074 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constantly being pestered to leave reviews by BES on every order my company place, just because my email is the registered point of contact. No idea if this part is any good, no idea on the quality, delivery status, packaging or anything. I'm just someone in the office thats been asked to order this. No point sending me review emails every order as I have no idea what the quality or reliability is like. Only thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers.”

Helpful Report

Posted 4 months ago

Hi Simon Morfey, thank you for your feedback. Apologies, we have noted and also removed you from the invite list. On a positive note we are very pleased that you like our service "One thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers" Regards, BES

Posted 4 months ago

“Equipment and processing good ,delivery poor ordered for saturday delivery didnt arrive till monday. Lost me the work at the weekend and had to rebook the work for later date”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're glad you like your products, however, it is really frustrating for us that your delivery was poor. Your feedback will be useful when we next meet with our couriers to discuss service levels. Thankfully instances like the one you experienced are not common. Apologies. BES

Posted 4 months ago

“The service was excellent and delivery was on time ,but just the plastic nut splits so easy didn't over tighten but 1 week later little split in it ,lucky I saved old one so could replace it think it's just quality of materials used in everything, so didn't know how to score .”

Helpful Report

Posted 4 months ago

Thank you Derek Woolfenden. We are pleased that you found our service and delivery to be excellent and on time. We note your comments re. plastic nut and our buying team will be informed. Regards, BES

Posted 4 months ago

“Order was incomplete, the rest of it never arrived ... what i received was ok (still waiting for the "to follow")”

Helpful Report

Posted 4 months ago

Hi Patrick Cannon, thank you for your feedback. We keep a huge range of products with vast stock, however, on rare occasions suppliers let us down. We are sorry that you are waiting on your back order but rest assured it will follow as soon as possible. Regards, BES

Posted 4 months ago

“product delivery was speedy, yet left at an unsafe place. Further I missed 1 item”

Helpful Report

Posted 5 months ago

Hi Bart Lakeman, We are pleased that your product was delivered speedily (regarding the one missed item please contact customerservices@bes.co.uk and they will investigate/sort for you) We note your comments re. the courier leaving your package in an unsafe place. We are very sorry that the driver did this as we stipulate with our couriers that they must adhere to our strict protocols. Regards, BES

Posted 5 months ago

“I ordered something and it was delivered. It's not that hard. Leave a review for goodness sake. Get a grip.”

Helpful Report

Posted 5 months ago

Thank you for your review. BES Ltd

Posted 5 months ago

“I did place an order from your website , which i was then told you couldn’t supply it. Maybe you should remove the product from your site , as it still shows the item.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We are very sorry about this and a full refund will be issued. We note that the item you ordered is flagged as 'discontinued' and of course it will be removed from our website. Regards, BES

Posted 5 months ago

“Hard to review items when i work in an office and I have not seen the item delivered or inspected the quality etc.”

Helpful Report

Posted 5 months ago

“Perfectly acceptable service. Could do with having better delivery options and including a VAT receipt with the purchases so that we don’t have to chase it and ask for it to be emailed separately on every order.”

Helpful Report

Posted 6 months ago

Hi Mike, Thank you for your feedback. Please could you email accounts@bes.co.uk with your account number and correct email address for invoices. This means we can ensure your details are updated correctly on our system and ensures VAT receipts are sent out automatically & quickly. Regards, BES

Posted 5 months ago

“My concern was with the delivery from DPD. The order was placed Tuesday for next day delivery. DPD sent a message to say delivery Thursday would be between 17.25 and 18.25. We were in and then received a message to say sorry our driver missed you ? I don't think they even tried! The parcel eventually arrived on Friday. Certainly not next day delivery.”

Helpful Report

Posted 6 months ago

Apologies. Thank you for your feedback and for alerting us about DPD. Thankfully this is a rare occurrence but nevertheless we will continue to review DPD performance at our next partnership meeting. Apologies once again. BES

Posted 6 months ago

“Unfortunately, this order was cancelled due do IOSS, had to buy elsewhere, but the refund was issued promptly”

Helpful Report

Posted 6 months ago

Hi Adrian Heron, we are sorry that your order was cancelled due to IOSS. We always issue refunds promptly and so we are glad that your payment was received quickly. Regards, BES

Posted 6 months ago

“Average, overpriced and making a living off everyone else.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. As we take all feedback seriously please could you provide more detail so we can take your review fully on board. Regards, BES

Posted 6 months ago

“I never received the product. It got send back to the depot . Please return the money into the account”

Helpful Report

Posted 6 months ago

Hi Jordan Evans, sincere apologies. Thank you for bringing this to our attention. A full refund is being issued today (15th), given the courier has let us both down. This is very rare and we are very sorry that it happened to you. Please allow time for your bank to process the refund. Apologies once again as your experience falls short of our normally excellent service. BES

Posted 6 months ago

“No idea about the quality of the products as I work in an office ordering parts for engineers. BES used to be quick and easy to place orders but have had multiple issues for the last few months with the website, getting stuck on the order, placing duplicate orders etc. Phoned BES about this long ago and they said there were no issues. We still have issues on multiple PCs at my place of work, using different internet browsers but still get the same issues that BES are adament dont exist. Getting harder and harder to place an order online but BES is always cheaper than other supplies, normally have items in stock and offer quick delivery.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. As we take all feedback seriously would it be ok if one of our team contacted you directly so that we can learn more about the points you raise? Regards, BES

Posted 6 months ago

“We can see a change in your business.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. Please can you elaborate as we take all feedback seriously (whether it is good or bad) Regards, BES

Posted 8 months ago

“Placed an order with BES recently and it didn’t go quite to plan. My delivery was delayed by four days, and when it finally turned up it had been reboxed by DPD because the original packaging wasn’t up to the job. By that point the box had been damaged and a few small items were missing. I phoned BES and was told to email photos, which I did straight away, but I’ve not had any response since. It’s only about a tenner’s worth of parts, but it’s still money I’ve lost and the lack of follow-up isn’t great. Shame really, because when BES get it right they’re usually spot on. This time though, the experience fell well short.”

Helpful Report

Posted 8 months ago

Thank you for using BES. However, we are sorry that we have let you down on this occasion. We have regular meeting with our couriers so that we can discuss performance. Clearly your package has been damaged by DPD hence the delay and DPD re-boxing. Thankfully instances like this are very rare indicated by our overall 4.7/5 review total score. Apologies. BES

Posted 8 months ago

“I ordered 10 1/2" BSP fittings which arrived on time. It would have been nice to get them delivered to the door rather than across the garage path. BES did't close the openend bag and DPD managed to both crush the parcel open en sling it into the woodstore (we were home, no ring) from where they dispersed. Thanks.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We were pleased to hear that your delivery arrived on time. However, it is disappointing that the courier seems to have damaged your parcel as you describe. Rest assured BES provide a 'returns' service should any deliveries get damaged. Please contact our customer services team for more details, if required. Regards, BES

Posted 8 months ago

“I’m happy with the product but the delivery was very expensive”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are pleased that you are happy with your product. Please note that our delivery charge of £4.95 is very competitive within our sector. Plus delivery is FREE for all orders over £50. Regards, BES

Posted 8 months ago

“Love everything from the range of products to the pricing. Love the fact I have an actual brochure that I can keep in the van. Don't like the fact you don't notify when a product is out of stock or being delivered separately, I've been waiting for a week for one item.”

Helpful Report

Posted 8 months ago

Hi Martin Lewis, thank you for your feedback. We are disappointed that you've been waiting for an out of stock product and were not contacted. The relevant team have been notified. Thankfully instances like this are very unusual. However, we were very pleased to read that you "Love everything from the range of products to the pricing. Love the fact I have an actual brochure that I can keep in the van." Regards, BES

Posted 8 months ago

“Good product unfortunately could not live up to its next day delivery promise to Oban.”

Helpful Report

Posted 8 months ago

Hi Nick Proudman, thank you for your feedback. Please note as per our website and catalogue our delivery service is 2-3 days for Scottish islands and surrounding areas. Also please note we do not guarantee 'next day' but our delivery stats are currently 94% next day fulfilment for the majority of UK mainland (exceptions as per our web) We were very pleased that you rated your purchased product positively. Regards, BES

Posted 8 months ago

BES.co.uk is rated 4.7 based on 8,074 reviews