BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,452 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order yet?”

Helpful Report

Posted 4 months ago

Hi Jason, I'm sorry to hear you are yet to receive your order, in order to get someone at BES to help please can you call 0121 322 6400 and they will be able to help - Kind Regards, BES Ltd

Posted 4 months ago

“Delivery company let you down, so often this company says it attempted to deliver when that is not the case as in this instance. Plumber now can't fit it until next week.”

Helpful Report

Posted 4 months ago

Hi Caroline Chapman, thank you for your feedback. We are very sorry for the delay, as you say the courier has let you down (and BES) Thankfully this is very rare. We deliver thousands of products successfully each week, all next day. This is backed up by our very high review ratings. Rest assured we will relay your feedback when our management team meet with our couriers to assess performance metrics. Apologies, BES

Posted 4 months ago

“I bought the analyser expecting a 12 month calibration cert only to receive 9 months”

Helpful Report

Posted 4 months ago

Hi John Lewis, Thank you for your feedback and for your purchase. Please note that you will NOT lose out. Kane appreciate that when BES buy their analysers that they may not be sold immediately, therefore some shelf life is required when it comes to calibration. When it is time to calibrate your analyser, you will need to include a copy of your BES invoice, which will show the date of your purchase. Kane will then calibrate for 12 months, but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble for BES to provide a copy invoice at any point, should you not be able to find it when the time comes. We hope that this reassures you. Regards, BES

Posted 4 months ago

“Hi. My press fit fittings were good quality and price, but unfortunately you have charged me twice and cannot resolve this issue.”

Helpful Report

Posted 4 months ago

“The last few deliveries have failed to be deivered on the prommised day, let allone the paid delivery early time. The reason we use BES, is nor because of price, many items are significantly more expensive that the competition, but the reliability of delivery. This has significantly deteriated over the last couple of monts to be compleatly unreliable. Because of this, we are foced to use other suppliers that are more reliable for emergency deliveryies. Verry dissapinting, concidering the faultless reliability of the past.”

Helpful Report

Posted 5 months ago

Hi Brendon, thank you for your feedback. Your comments will be shared with the team. Please note that we pride ourselves on fantastic service and our service key performance metrics remain +94%. However, your comments are noted. Also our total reviews performance tracks at 4.6/5, so we are confident your experience is isolated. Apologies. BES

Posted 4 months ago

“Generally a great company to deal with however i'm having continual issues with our other branches orders being put on our account which is a pain”

Helpful Report

Posted 5 months ago

Thank you for your feedback. It has been noted so that we can prevent this happening. Apologies. BES Ltd

Posted 5 months ago

“Way way way too much packaging for a one radiator valve !!!!! Please be more environmentally friendly.”

Helpful Report

Posted 5 months ago

Hi Alex Barclay, thank you for your purchase and for your feedback, noted. Rest assured BES take environmental issues very seriously indeed which is demonstrated by achieving (and maintaining) certification of BSI 14001 Environmental Management. Thanks again for bringing to our attention. Regards, BES

Posted 5 months ago

“Ive used BES for 20 years. Unfortunately of late the postage isn't much good anymore and lots of parts take longer to arrive as they were always next day.”

Helpful Report

Posted 5 months ago

Hi Joel Pugh, Firstly thank you for your custom for the last 20 years, it really is appreciated. We note your feedback re. deliveries. We are surprised to hear as our metrics are operating as per usual, 90-95% success for next day delivery. Re. your latest order placed on 20th April, it was split into 4 parcels and your confirmation email stated "weight & size restrictions, some delivery options might not be available". We note two parcels were delivered next day, with two more delivered 22nd April. We are sorry about the slight delay for two parcels but thankfully instances like this are rare. Regards, BES

Posted 5 months ago

“unfortunatley this tank is not as flexable as it needs to be can just fold in the top slightley but cant fit it through a hatch smaller than the bottom , its rigid .”

Helpful Report

Posted 5 months ago

“The pipe centres online didnt match the unit so the first fix was ruined”

Helpful Report

Posted 6 months ago

Hi Sam, we are sorry about this. Thanks for bringing to our attention, our purchasing and technical teams will be made aware of your comments. Also please note that we provide a returns policy so that customers can obtain a refund for unused/unwanted items, via our customer services team customerservices@bes.co.uk Apologies, BES Ltd

Posted 5 months ago

“The products were okay but very poor delivery.I wasted my time waiting the delivery. The driver never tried to do delivery .He just uploaded a picture of backside of building and I received a email that they missed me and needs to go to pick up my parcel 30 minutes away from my address. I went to pick up and the shopkeeper didn't want to give me my order because he said is not coming in app and other time I need to pay a fee to pick up. I am sorry to write that but this is realty.”

Helpful Report

Posted 6 months ago

“Misleading website - ended up ordering the wrong pump and accessories - twice ! Customer service was helpful in returning the order and advising on a better choice. However despite being offerered free postage on an order over £100 this payment was still applied. Clearly some room for improvement !”

Helpful Report

Posted 6 months ago

Hi Steve Rhenius, thank you for your feedback. It is unclear what you say is misleading about our website, please could you advise so that we can investigate. We note that you ordered a Grundfos UPS3 which is one of our best selling pumps. We are glad that you found our customer service helpful when returning your order and advising on a better choice for your needs. Please note that all orders over £50 are not charged for delivery. Regards, BES

Posted 6 months ago

“Excellent delivery, really good and responsive website but buy cheap but twice! 2/3rds of the connections i purchased leak , come apart under 3 bar pressure and had to be replaced with Plasson parts. I would not recommend these cheaper parts to any body ever”

Helpful Report

Posted 6 months ago

Hi Chris Dixon, thank you for your feedback. We are very pleased that you like our "Excellent delivery, really good and responsive website" however, we were disappointed to read your comments about the delivered products. Please note that the items purchased are manufactured to BS EN 12201. However, we have passed your feedback to our purchasing team. Regards, BES Update Our team noticed that within your order you have ordered Pipestock fittings but pipe stiffeners from the Polypipe range. Rather than the matching Pipestock stiffeners that we stock and are designed for the fittings you have purchased. This will almost certainly explain the leaks you experienced

Posted 6 months ago

“Parts sent swiftly and good quality. Problem was I ordered 2 solvent weld swept bends which were not sent. I contacted BES and advised and a pair of bends were sent out again very swiftly. But instead of receiving the ordered bends I was sent a pair of 90o bends which were push fit. Gave up and went elsewhere.”

Helpful Report

Posted 7 months ago

Hi Jeff Parker, Thank you for your feedback. We are disappointed and sorry to hear what happened. Our warehouse team have been advised so that we can investigate and make further improvements to our processes. We take our customer service levels very seriously (thankfully our picking errors are extremely low, however, we note your feedback to help further minimise) Apologies. BES Ltd

Posted 6 months ago

“Constantly being pestered to leave reviews by BES on every order my company place, just because my email is the registered point of contact. No idea if this part is any good, no idea on the quality, delivery status, packaging or anything. I'm just someone in the office thats been asked to order this. No point sending me review emails every order as I have no idea what the quality or reliability is like. Only thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers.”

Helpful Report

Posted 7 months ago

Hi Simon Morfey, thank you for your feedback. Apologies, we have noted and also removed you from the invite list. On a positive note we are very pleased that you like our service "One thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers" Regards, BES

Posted 7 months ago

“Equipment and processing good ,delivery poor ordered for saturday delivery didnt arrive till monday. Lost me the work at the weekend and had to rebook the work for later date”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're glad you like your products, however, it is really frustrating for us that your delivery was poor. Your feedback will be useful when we next meet with our couriers to discuss service levels. Thankfully instances like the one you experienced are not common. Apologies. BES

Posted 7 months ago

“The service was excellent and delivery was on time ,but just the plastic nut splits so easy didn't over tighten but 1 week later little split in it ,lucky I saved old one so could replace it think it's just quality of materials used in everything, so didn't know how to score .”

Helpful Report

Posted 7 months ago

Thank you Derek Woolfenden. We are pleased that you found our service and delivery to be excellent and on time. We note your comments re. plastic nut and our buying team will be informed. Regards, BES

Posted 7 months ago

“Order was incomplete, the rest of it never arrived ... what i received was ok (still waiting for the "to follow")”

Helpful Report

Posted 7 months ago

Hi Patrick Cannon, thank you for your feedback. We keep a huge range of products with vast stock, however, on rare occasions suppliers let us down. We are sorry that you are waiting on your back order but rest assured it will follow as soon as possible. Regards, BES

Posted 7 months ago

“product delivery was speedy, yet left at an unsafe place. Further I missed 1 item”

Helpful Report

Posted 8 months ago

Hi Bart Lakeman, We are pleased that your product was delivered speedily (regarding the one missed item please contact customerservices@bes.co.uk and they will investigate/sort for you) We note your comments re. the courier leaving your package in an unsafe place. We are very sorry that the driver did this as we stipulate with our couriers that they must adhere to our strict protocols. Regards, BES

Posted 8 months ago

“I ordered something and it was delivered. It's not that hard. Leave a review for goodness sake. Get a grip.”

Helpful Report

Posted 8 months ago

Thank you for your review. BES Ltd

Posted 8 months ago

BES.co.uk is rated 4.7 based on 8,452 reviews