BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,888 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I ordered was half the price found anywhere else, and I was suspicious... indeed it was not available, and I had to phone to be given the advice it might not be available for a very long time... (if ever?) I did get a refund.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that your product was not in stock. This is unusual as we always maintain excellent stock management. BES also pride themselves on competitive prices. A refund was processed for the reason stated above. Apologies for any inconvenience. Regards, BES

Posted 6 years ago

“Only just acceptable as the instructions for a valve did not make it clear which face side the rubber washer fitted so I telephoned the technical department to which I was asked if I was a plumber which I am not and the TECHNICAL ADVISOR told me to get a qualified plumber! JUST BECAUSE I ASKED WHICH FACE A RUBBER WASHER FITTED ON sorry but I don't think that it such a technical question.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is always best to check with a professional skilled trades person if you have doubts. We are sorry if our technical advisor could not help on this occasion. Regards, BES

Posted 6 years ago

“Dear BES Your company and range are fantastic, but your choice of courier is very, very poor. UPS (apparently alone amongst delivery companies - dpd, royal mail, amazon, white arrow, parcel force etc, etc) don't apparently bother delivering to our house (in a village 4 miles from Sevenoaks). I ordered a day-critical package (gas leak/no cooker or heating) and called you next day to ask where it was. Apparently UPS had come to the house (where my wife was working all day - in sight of the drive) and found no-one in. They apparently left a card - we didn't find it - and dropped it at an access point '5 miles away. Interestingly they also ignored the special delivery instructions "if out leave inside the blue door". It is hard to conclude they ever came here, but I (and you) paid for carriage... Heating World of Spares use a different career ... I would very strongly suggest you do the same. They get stuff to me on time. Sorry, harsh but true. Best wishes Sevenoaks Gas PS I asked my family, and they don't remember seeing the brown vans or uniformed people that are ULS in this Village... Interesting (we've been here 15 years)”

Helpful Report

Posted 6 years ago

Mr McFadyen, Thank you for your feedback. We are pleased to read that you think BES and range are fantastic. Your comments regarding UPS are duly noted. Rest assured we will highlight the points made at our next review meeting. We are sorry for any inconvenience caused. Regards, BES

Posted 6 years ago

“Expensive”

Helpful Report

Posted 6 years ago

Mr Ioannou, Thank you for your feedback, however, we were surprised to read. After a quick search on the web we were unable to find a new Gas Semi-concealed Meter Box Lid anywhere that is cheaper than BES. Please note we provide FREE delivery for all items over £40 (Ex VAT) Regards, BES

Posted 6 years ago

“Customer support from Nick was superb, pity about the products (meter doors). Both were in worse condition than the ones I was replacing, sent them back.”

Helpful Report

Posted 6 years ago

Mr Carney, Thank you for your feedback. We are pleased that Nick was able to help. Apologies that the meter doors were not in the condition you expected. Of course if delivered damaged then our Customer Services Dept. will be able to arrange replacements. Regards, BES

Posted 6 years ago

“Good product and service but delivery was slower than advertised.”

Helpful Report

Posted 6 years ago

Mr McGovern, Thank you for your feedback. We are glad you think our product is good. We are sorry that your delivery to rural Wales was delivered a day later than advertised. This is very rare as our current next day delivery rate is 99.2% successful. Apologies, BES

Posted 6 years ago

“All is great but delivers should be free after £10 or free not on £50. You will sell more people will not shops if you do that.Regards”

Helpful Report

Posted 6 years ago

Mr Singh, thank you for your feedback. Our delivery charge is standard in the industry. Please note all deliveries are FREE for orders over £40 (ex VAT) Regards, BES

Posted 6 years ago

“l bought... you sent.. done..!!”

Helpful Report

Posted 6 years ago

“Very prompt and efficient service, Goods well packed and entirely in accordance with their description. Unfortunately there were a number of small tears in the fabric which I had to mend before installation”

Helpful Report

Posted 6 years ago

Many thanks for your review. As per our conversation earlier apologies for the slits that were found in the insulation. As advised a £5 credit has being added to your account. Best wishes, BES

Posted 6 years ago

“The radiator valves ordered was a good price , easy to order and came in record time. However, you failed miserably by negating to put my name on the parcel (ANYWHERE) working for a mail order company that has a very busy good in dept. This caused the goods in dept having to open my parcel because someone hadn't bothered to put the name on there. To add insult to injury, I stipulated on the order reference my name which again wasn't on the front UPS printed label!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Please note that when all orders are placed online that adequate boxes to contain name and address details are always provided so they can be completed. Regards, BES

Posted 6 years ago

“Quick delivery with the correct bits at a good price. Postage and packing is high and could be reduced if smaller packs used. My stuff would fit in a small Jiffy bag but came in a box a 1000 times too large.”

Helpful Report

Posted 6 years ago

“What can you say about a washing machine hose. It's a hose! Pushy on delivery. I didn't need next day delivery and I didn't want to pay for it but that's what you get with no options”

Helpful Report

Posted 6 years ago

“Great selection of products available however I paid extra for AM delivery and this was not honoured. Not happy.”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies your delivery arrived late. Customer services will be advised and the noon charges will be refunded back to you. Best wishes, BES.

Posted 6 years ago

“Thanks for the good service, supplying 1/2" ball valve, but the design made installation very difficult, in that there was insufficient clearance on the bolts to allow use of sockets or ring spanner.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you have clearance issues. The product can be returned if in re-saleable condition. Please contact Customer Services for more details. Regards, BES

Posted 6 years ago

“UPS could not find the address so left the parcel at a tanning studio but we were not informed. We did not find out until I called 4 days later to chase it. This is not good enough.”

Helpful Report

Posted 6 years ago

“Product as expected. Price was acceptable. Delivery by UPS was appalling. Was informed by email of delivery day. Lost a days work waiting for package that turned up a day later”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. Apologies. BES

Posted 6 years ago

“The product was delivered efficiently and quickly. Postage and packing was very expensive (over £5) - and no wonder as the item I ordered weighed 120 grams whereas the advertising catalogue you enclosed with it, and which I did NOT order, weighed 750 grams. Not impressed with this unexpected exploitation of a customer. Might not use you again.”

Helpful Report

Posted 6 years ago

Mr Shaw, Thank you for your feedback. We are pleased that you received your delivery quickly. BES provides FREE delivery for all items over £40. All delivery charges are transparent and remain consistent with other merchants in the plumbing, heating and gas supplies industry. Regards, BES

Posted 6 years ago

“Item was what I ordered and a good price. Infuriated to be sent massive box, huge glossy brochure and a tonne of bubble wrap/packaging to fill the box on account of the huge glossy brochure. BES could do a lot to help the environment by not carrying out this unnecessary, wasteful charade. Next day delivery took four days.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are pleased that you received exactly what you ordered and that the price was good. Our t&c's state that orders to the north of Scotland will usually take 2-3 days. We are sorry that your parcel took 4 days. Please note that BES take the environment very seriously and so we take on board your comments. However, it should be noted that BES comply with the environmental management system ISO 14001:2015. Regards, BES

Posted 6 years ago

“Ordered 3 compression olives, which were fine and as specified. But the packaging they were delivered in was huge! Absolutely unnecessary and wasteful.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. As a company that operates an environmental management system compliant with the requirements of ISO 14001 : 2015 BES your comments are duly noted. We are pleased your compression olives were fine and as specified. Regards, BES

Posted 6 years ago

“I thought the £4.95 charge for the delivery of a very small item was excessive it could have been delivered first class post at a fraction of the cost.”

Helpful Report

Posted 6 years ago

Mr Gaunt, Thank you for your feedback. We are pleased that you received your delivery quickly. BES provides FREE delivery for all items over £40. All delivery charges are transparent and remain consistent with other merchants in the plumbing, heating and gas supplies industry. Regards, BES

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,888 reviews