BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,650 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 30th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order received as quoted and on time next day delivery. .only comment no standard delivery offered so making low cost purchase expensive.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are pleased you received your order as quoted and next day. Please note our delivery charge is very competitive. Also delivery is FREE for all orders over £50. Regards, BES

Posted 6 years ago

“Items I ordered arrived quickly, but quality not that good. Male BSP thread on PRV not sufficiently long to make a good seal and fitting leaked. Ended up cleaning up and re-using the one I was going to replace.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are glad your items arrived quickly. Please note all products can be returned for FREE. Please contact our customer services dept. We will also make our buyers aware of your feedback. Regards, BES

Posted 6 years ago

“fast delivery but expensive something were twice as expensive as other shops”

Helpful Report

Posted 6 years ago

Thank you for your feedback and large order. BES are confident that our products are very competitively priced in the market place. We have lowered hundreds of prices for the current catalogue. We were pleased to read that you like our fast delivery. Regards, BES

Posted 6 years ago

“The package was delivered by UPS one day before my chosen day, when I was not at home, this was very inconvenient, especially considering since it was a small order and I was paying for the delivery.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you were inconvenienced by an early delivery. Regards, BES

Posted 6 years ago

“Somewhat disappointed but I did achieve my key objective of getting a very busy facility (pull-out kitchen tap) back into operation. I asked an initial question on the BES website but didn't receive a reply. I eventually decided to place an order due to the urgency of needing a solution. Delivery was swift. However, whilst the box and external packaging were dry, the contents were wet (with what seemed to be clean water, thankfully). There was sizeable imperfection in the chrome finish on the spray head but, as I needed an immediate solution, I decided to live with this.”

Helpful Report

Posted 6 years ago

“Website is excellent as is the catalogue. I take issue with the next day delivery as UPS can't deliver to my location end to end and I have to wait three days! Screwfix use Royal mail and can offer nation wide next day including very remote islands where I have been working. Please look at this or our engagement will be short lived.”

Helpful Report

Posted 6 years ago

Dear Andrew, Thank you for your feedback. We are very pleased you like our website and catalogue. Our website states that for Scotland delivery is 2-3 days. Of course delivery is free if you spend over £50. Regards, BES

Posted 6 years ago

“Delivery wasnt good. He didn't stay long. Had to get the parcel myself.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We will raise this matter with our courier at our next meeting. Regards, BES

Posted 6 years ago

“Part was incorrect but BES corrected quickly ,, Delivered direct to door Prefer this quicker response all the time .rather than UPS pick up point , But BES is generally very good .”

Helpful Report

Posted 6 years ago

Dear Sir, Thank you for your feedback. We are sorry that originally the wrong part was delivered but very pleased we corrected this quickly. It is also pleasing to read that you think BES is generally very good. Regards, BES

Posted 6 years ago

“The product and service was absolutely fine, my only issue is,the initial ad said free postage on orders over £40, it only tells you at the checkout,it's £40 before Vat,,sneaker eh.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Mr George. Our delivery charges are clearly communicated and highly competitive within the plumbing and heating market place. We are pleased that you state you were happy with our product and service. Regards, BES

Posted 6 years ago

“Delivery not as per agreement.”

Helpful Report

Posted 6 years ago

“still awaiting back order on 1 item, not been given any information as to when it might arrive as yet”

Helpful Report

Posted 6 years ago

Thank you for your message. As I just advised when we spoke, our supplier are having an issue with this item but we do have a provisional date of the 19th June. as soon as we receive the product we will dispatch them out to you. Apologies again. Best wishes, BES

Posted 6 years ago

Many thanks for your message, apologies for the delay in answering. We can see all items have now being delivered Best wishes, BES.

Posted 6 years ago

“Very good service from BES, who followed up on clarifying a partial address and shipped in good time and with accuracy. Less encouraging service from their courier, who left my parcel in the refuse bin outside my house rather than at the door!”

Helpful Report

Posted 6 years ago

Mr Crawford, Thank you for your feedback. We are very happy that you were pleased with the service from BES. However, we note your comments regarding our courier. Rest assured we will raise this matter at our next joint meeting. Regards, BES

Posted 6 years ago

“The product I ordered was half the price found anywhere else, and I was suspicious... indeed it was not available, and I had to phone to be given the advice it might not be available for a very long time... (if ever?) I did get a refund.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that your product was not in stock. This is unusual as we always maintain excellent stock management. BES also pride themselves on competitive prices. A refund was processed for the reason stated above. Apologies for any inconvenience. Regards, BES

Posted 6 years ago

“Only just acceptable as the instructions for a valve did not make it clear which face side the rubber washer fitted so I telephoned the technical department to which I was asked if I was a plumber which I am not and the TECHNICAL ADVISOR told me to get a qualified plumber! JUST BECAUSE I ASKED WHICH FACE A RUBBER WASHER FITTED ON sorry but I don't think that it such a technical question.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is always best to check with a professional skilled trades person if you have doubts. We are sorry if our technical advisor could not help on this occasion. Regards, BES

Posted 6 years ago

“Dear BES Your company and range are fantastic, but your choice of courier is very, very poor. UPS (apparently alone amongst delivery companies - dpd, royal mail, amazon, white arrow, parcel force etc, etc) don't apparently bother delivering to our house (in a village 4 miles from Sevenoaks). I ordered a day-critical package (gas leak/no cooker or heating) and called you next day to ask where it was. Apparently UPS had come to the house (where my wife was working all day - in sight of the drive) and found no-one in. They apparently left a card - we didn't find it - and dropped it at an access point '5 miles away. Interestingly they also ignored the special delivery instructions "if out leave inside the blue door". It is hard to conclude they ever came here, but I (and you) paid for carriage... Heating World of Spares use a different career ... I would very strongly suggest you do the same. They get stuff to me on time. Sorry, harsh but true. Best wishes Sevenoaks Gas PS I asked my family, and they don't remember seeing the brown vans or uniformed people that are ULS in this Village... Interesting (we've been here 15 years)”

Helpful Report

Posted 6 years ago

Mr McFadyen, Thank you for your feedback. We are pleased to read that you think BES and range are fantastic. Your comments regarding UPS are duly noted. Rest assured we will highlight the points made at our next review meeting. We are sorry for any inconvenience caused. Regards, BES

Posted 6 years ago

“Expensive”

Helpful Report

Posted 6 years ago

Mr Ioannou, Thank you for your feedback, however, we were surprised to read. After a quick search on the web we were unable to find a new Gas Semi-concealed Meter Box Lid anywhere that is cheaper than BES. Please note we provide FREE delivery for all items over £40 (Ex VAT) Regards, BES

Posted 6 years ago

“Customer support from Nick was superb, pity about the products (meter doors). Both were in worse condition than the ones I was replacing, sent them back.”

Helpful Report

Posted 6 years ago

Mr Carney, Thank you for your feedback. We are pleased that Nick was able to help. Apologies that the meter doors were not in the condition you expected. Of course if delivered damaged then our Customer Services Dept. will be able to arrange replacements. Regards, BES

Posted 6 years ago

“Good product and service but delivery was slower than advertised.”

Helpful Report

Posted 6 years ago

Mr McGovern, Thank you for your feedback. We are glad you think our product is good. We are sorry that your delivery to rural Wales was delivered a day later than advertised. This is very rare as our current next day delivery rate is 99.2% successful. Apologies, BES

Posted 6 years ago

“All is great but delivers should be free after £10 or free not on £50. You will sell more people will not shops if you do that.Regards”

Helpful Report

Posted 6 years ago

Mr Singh, thank you for your feedback. Our delivery charge is standard in the industry. Please note all deliveries are FREE for orders over £40 (ex VAT) Regards, BES

Posted 6 years ago

“l bought... you sent.. done..!!”

Helpful Report

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,650 reviews