BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,701 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product exactly as described and arrived next day and in good condition. Impressed.”

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Posted 1 week ago

“Very good very nice”

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Posted 1 week ago

“Have used BES in the past,couldn't fault products and service,but on this occasion there were issues with faulty products and delivery,main reason for using BES is next day delivery,on this order it took working days,courier was more at fault than BES”

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Posted 1 week ago

Thank you for your feedback Graham Lee. We are pleased that you use us and can't fault our products and service. Sadly the courier has let us down on this occasion (thankfully rare) Of course we raise instances like this when we meet our courier team, to discuss their performance and service delivery metrics. Apologies once again. BES

Posted 1 week ago

“Speedy delivery and quality partts”

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Posted 1 week ago

“very good prices and delivery very swift a pleasant experience thanks B.E.S”

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Posted 1 week ago

“Brilliant service, if only all merchants could be the same”

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Posted 1 week ago

“speedy service and really helpfull staff on the phone if needed”

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Posted 1 week ago

“I ordered the wrong size flexible hose by mistake and BES handled the replacement effortlessly and quickly. Very highly recommended.”

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Posted 1 week ago

“Best price on line and although standard delivery chosen goods arrived next day! Quite useful as it happened.”

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Posted 1 week ago

“I am a regular customer not very good service when collecting goods at the trade counter many times i hva been waiting up to hours also no washroom facilities. Need to have vending machines access to hot beverage.”

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Posted 1 week ago

Hi Mohammed Ali, Thank you for your regular custom and taking the time to provide feedback, it is appreciated. Regarding our 'collection point' we have made the area as comfortable as possible with the physical space that we have on site. However, we take on board your comments and we will further explore your suggestions. Please note that all collections are ready within 30 minutes, this allows the required time for processing and picking from our vast warehouse that stores the huge BES product range. Regards, BES

Posted 1 week ago

“good service”

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Posted 1 week ago

“Normally a great end to end service but i expected to recieve my recent order the next day or the day after (Sat) but that didnt happen until Monday when i was leaving :( . Only 8mm pipe clips but nessesary for the job. Always supernice customer service.”

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Posted 1 week ago

“The fast delivery is what makes it”

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Posted 1 week ago

“I was finding difficulty sourcing Conex Banninger Press fit. BES stocked a wide variety of fittings including some less common shapes. They were all delivered promptly with none out of stock. Very happy and will be my supplier of first choice.”

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Posted 1 week ago

“Very good service and excellent customer services follow up when some items were missing from my order. Recommended.”

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Posted 1 week ago

“Well laid out website, easy to find the items I needed, and just as important, it was easy to identify the items that they didn't stock. I'll order from them again.”

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Posted 1 week ago

“They had exactly what I wanted at a reasonable price. It arrived the next day. I couldn’t ask for more.”

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Posted 1 week ago

“Communication and despsatch good . Delivery by DPD was not on time and lacked updated infrfmation”

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Posted 1 week ago

“All delivered on time in good condition”

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Posted 1 week ago

“BES delivers as they said. I ordered on Saturday but chose the next working day delivery option because I needed it before the following Tuesday. True to word it arrived at 10am on Monday. Now that’s service which other British suppliers should take notice of.”

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Posted 1 week ago

BES.co.uk is rated 4.7 based on 6,701 reviews